Outdoor pool, pool loungers
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Reviews of Pacific Monarch Hotel

3 out of 5
Pacific Monarch Hotel
2427 Kuhio Ave, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1002 reviews" "
Rating 8 - Good. 339 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, courteous and helpful also the of the hotel was very close to the beach and being located in the heart of downtown Waikiki made it close to shopping, dining and just walking around town.
Stayed 9 nights in Apr 2024
Response from Pacmon on 1 May,2024
Aloha Robert,Thank you very much for your 5 star review and happy to hear you had a wonderful stay, and liked our friendly staff! We hope you will come back soon.Mahalo,Team Pacific Monarch

4/10 Poor

zhaofu

Disliked: Cleanliness, property conditions & facilities
Many bedbugs found in the bed.
Stayed 5 nights in Apr 2024
Response from pacmon on 29 Apr,2024
Aloha zhaofu,You will be relieved to know, after you checked out, the exterminator deemed your room pest free. Also, there were no reports before and after your stay.Mahalo,Team Pacific Monarch

8/10 Good

HEATHER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes from everything, we enjoyed the roof top pool & hot-tub, great game of pool in excellent common room. It had it's age & expected wear & tear but location & amenities are A . Add lovely front desk staff, Christieann, EXCELLENT cleaning crews... we will be back!
Stayed 4 nights in Apr 2024
Response from pacmon on 29 Apr,2024
Aloha HEATHER,We are very glad to hear you enjoyed the pool area, and amenities. We also appreciate your shout out for Christieann. We can't wait to welcome you back!Mahalo,Team Pacific Monarch

8/10 Good

Frederick, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great. The staff super friendly and the room was more than adequate. Unfortunately, there was construction going on while we were there and that decreased the pleasure of the view from the balcony as well as the quiet in the mornings.
Stayed 4 nights in Apr 2024
Response from pacmon on 28 Apr,2024
Aloha Frederick,We are so happy to hear you liked your room , pool, and our friendly staff! We do apologize for any noise during your stay , and we hope to see you again.Mahalo,Team Pacific Monarch

8/10 Good

Glen

Liked: Staff & service
Great location, good rooms, hallways need deep clean, staff is great
Stayed 9 nights in Apr 2024
Response from pacmon on 28 Apr,2024
Aloha Glen,Thank you for staying with us and please come back soon!Mahalo,Team Pacific Monarch

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s definitely an outdated hotel and something I would not recommend. There is no a/c in the main bedroom, only in the living room. The showers were dirty with only cold water, the curtains had stains, the elevator kept getting stuck. Very poor maintained hotel which needs a major renovation. If it wasn’t for the location I would’ve scored lower.
Stayed 5 nights in Apr 2024
Response from pacmon on 28 Apr,2024
Aloha Justin,Thank you for choosing Pacific Monarch, and leaving your valuable review! We are very sorry for your experience and our maintenance team will be handling this. Mahalo,Team Pacific Monarch

10/10 Excellent

Dora Jiabao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staffs. Amazing views and layout in the suite. Crazy nice roof top amenities
Stayed 5 nights in Apr 2024
Response from Pacmon on 26 Apr,2024
Aloha Dora Jiabao,We are so happy you had a 5 star visit, and please come back soon!Mahalo,Team Pacific Monarch

10/10 Excellent

LUNA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go waikiki every year, i absolutely love how convenient this place is! We were able to do our laundries, bbq on the patio, chill out at the pool area. Love it!
Response from pacmon on 22 Apr,2024
Aloha LUNA,Thank you for staying with us, and we are so happy that you liked our location and amenities! Please come back again.Mahalo,Team Pacific Monarch

10/10 Excellent

Gail

Liked: Cleanliness, staff & service
Two short blocks from the beach. Room clean and spacious. Outdated but functional. They allowed me to check in very early - so was able to enjoy the beach all day. Roof pool and sauna were good perks.
Stayed 1 night in Apr 2024
Response from pacmon on 22 Apr,2024
Aloha Gail,Thank you for leaving your 5 star review, and glad you enjoyed your room and location! We hope you will consider us again.Mahalo,Team Pacific Monarch

10/10 Excellent

valeri, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very nice and clean, big screen TV
Stayed 4 nights in Jan 2024
Response from pacmon on 21 Apr,2024
Aloha valeri,Thank you very much for your 5 stars and we are glad you had a wonderful stay overall! Please come back soon.Mahalo,Team Pacific Monarch

4/10 Poor

XIANMING

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from pacmon on 21 Apr,2024
Aloha XIANMING,Thank you for choosing us and please contact us if you would like to share your experience.Mahalo,Team Pacific Monarch

8/10 Good

Deann

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a couple blocks from the beach. It’s an older building but the staff was smiling and friendly that made up for it. Overall a nice stay
Stayed 2 nights in Apr 2024
Response from pacmon on 21 Apr,2024
Aloha Deann,Thank you for staying with us and mentioning our friendly staff! Please consider us again.Mahalo,Team Pacific Monarch

10/10 Excellent

Gannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price compared to others in area. Lots of things to do, see, and eat within walking distance.
Stayed 1 night in Apr 2024
Response from Pacmon on 17 Apr,2024
Aloha Gannon,Great to hear you liked our location and the price of room! Please come back soon.Mahalo,Team Pacific Monarch

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was prime. Love the one bedroom suite, perfect for my family of 3. Will definitely be back.
Stayed 3 nights in Apr 2024
Response from Pacmon on 17 Apr,2024
Aloha Andy,We are so happy that you had a great time here, and we can't wait for your return!Mahalo,Team Pacific Monarch

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at if location/budget/ and conveinance is what your looking for. Will stay again. Kitchenette was super handy and I enjoyed the large balcony with the view of the beach. The rooftop BBQ was also a plus. Thanks alot to all the staff.
Stayed 5 nights in Apr 2024
Response from Pacmon on 10 Apr,2024
Aloha Anthony,We are so happy that you had a 5 star experience, and enjoyed your balcony with view! We would love to welcome you back soon.Mahalo,Team Pacific Monarch

2/10 Terrible

Sandy

Disliked: Property conditions & facilities
Staff was extremely rude.
Stayed 1 night in Apr 2024
Response from Pacmon on 10 Apr,2024
Aloha Sandy,We are very sorry for your experience with our staff. However, we are puzzled as to what transpired as you did not stay with us. Please contact us if you would like to discuss your review.Mahalo,Team Pacific Monarch

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything i need in the room and it is very convenient
Stayed 1 night in Apr 2024
Response from Pacmon on 8 Apr,2024
Aloha JONATHAN,Thank you for leaving a 5 star review and glad you liked your room! Come back soon.Mahalo,Team Pacific Monarch

8/10 Good

Romualdo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop pool and jacuzzi, bbq area and a great view of Waikiki. There’s also a cool lounge with pool table on the top floor and only a short walk to the beach! The room was spacious with a kitchen!
Stayed 3 nights in Jan 2024
Response from Pacmon on 8 Apr,2024
Aloha Romualdo,We are very happy to hear how you liked the pool area, lounge, and your room! Please visit us again soon.Mahalo,Team Pacific Monarch

10/10 Excellent

Susan

Travelled with family
We had a great time there. I found everybody to be very polite and easy access. Great location not far from the beach and surrounding eateries will be back and we’ll stay at the same place.
Stayed 7 nights in Mar 2024
Response from pacmon on 3 Apr,2024
Aloha Susan,Thank you for 5 stars and glad you had a great time! Please come back soon.Mahalo,Team pacific Monarch

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to Oahu 3 times and this place was the best so far! Only a 3 minute walk to Waikiki beach and restaurants and high end shopping ( if thats what your after) and a nice roof top sauna . hottub and pool. Balconies are wide but narrow but the partial ocean/ city views were great!! It was clean and the staff very friendly!
Stayed 2 nights in Mar 2024
Response from pacmon on 3 Apr,2024
Aloha michael,Wow! We are so happy to hear how much you like Pacific Monarch and the pool, and view! We hope to see you again.Mahalo,Team Pacific Monarch

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service
Good value for money, near the beach and in the center of it all. On a bustling street with some street noise. An older building (older furnishings and AC), but we were comfortable and enjoyed our stay. Parking was on site, convenient, in and out privileges and $35 / nt (relatively inexpensive for the area).
Stayed 7 nights in Mar 2024
Response from pacmon on 3 Apr,2024
Aloha Sabrina,Great to hear you were comfortable and that you found us to be of good value! Please come back soon!Mahalo,Team Pacific Monarch

10/10 Excellent

Kieran

Stayed 2 nights in Mar 2024
Response from Pacmon on 17 Apr,2024
Aloha Kieran,Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. On behalf of all of us at Pacific Monarch, we appreciate your patronage and look forward to serving you again in the future! Mahalo,Pacific Monarch Team

8/10 Good

Shantel

Stayed 3 nights in Mar 2024
Response from Pacmon on 17 Apr,2024
Aloha Shantel,Thank you for staying with us, and we hope to host you again!Mahalo,Team Pacific Monarch

10/10 Excellent

donna, fitchburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed at pacific monarch 20 years now generally love it, this time checking in was not good I had made up my mind to stay else where in the future, until the next morning when cherry changed my mind very helpful and coŕected all my misfortunes from previous day. GOOD JOB CHERRY from front desk
Stayed 9 nights in Mar 2024
Response from pacmon on 26 Mar,2024
Aloha donna,Wow! Thank you so much for repeatedly returning to us and we are glad to hear Cheryl was very helpful! We can't wait to welcome you back on your next visit.Mahalo,Team Pacific Monarch

10/10 Excellent

christy, Ballston Spa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with kitchenette. Walk to the beach, shopping, and restaurants. 4th stay here and will only stay here in Waikiki.
Stayed 5 nights in Mar 2024
Response from pacmon on 21 Mar,2024
Aloha christy,Thank you for returning and giving a 5 star review! We are glad you like our location, and can't wait to see you again.Mahalo,Team Pacific Monarch

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Parking right in front.
Stayed 1 night in Mar 2024
Response from pacmon on 21 Mar,2024
Aloha Leah,We are so happy to hear you had a 5 star stay, and please come back soon!Mahalo,Team Pacific Monarch

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service, amenities
A little out dated, friendly and welcoming staff, fair price and roomy suites.
Stayed 1 night in Mar 2024
Response from pacmon on 21 Mar,2024
Aloha Chris,Thank you for staying with us, and we hope to see you again!Mahalo,Team Pacific Monarch

6/10 Okay

Lorrainne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was dirty the shower for the pool was broken and jacuzzi was dirty
Response from pacmon on 14 Mar,2024
Aloha Lorrainne,Thank you for staying with us and leaving your valuable review. We are sorry of your experience with the pool and jacuzzi, as it is serviced and cleaned daily. Our maintenance was informed and will gladly oversee this issue. We hope you had a great stay in Waikiki and come back soon!Mahalo,Team Pacific Monarch

10/10 Excellent

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything. parking on site
Stayed 3 nights in Mar 2024
Response from pacmon on 14 Mar,2024
Aloha Janice,Thank you very much for for your 5 star review. We appreciate you staying with us and hope we will see you again!Mahalo,Team Pacific Monarch

10/10 Excellent

Alya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! You have everything you need and more! Walking distance to the beach (5minutes) , shops and restaurants (same time) . You have an amazing lounge area on the roof (pool and hot tub plus sauna and grill) . Can’t wait to come back! Thank you to all the staff! You guys rock!
Stayed 7 nights in Mar 2024
Response from Pacmon on 12 Mar,2024
Aloha Alya,Thank you very much for choosing us, and great to hear of your awesome time! Come back soon!Mahalo,Team Pacific Monarch

10/10 Excellent

Ora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good city and ocean view from our unit
Stayed 5 nights in Feb 2024
Response from Pacmon on 12 Mar,2024
Aloha Ora,Thank you very much for 5 stars. We are so happy you liked your view, and hope you come back soon!Mahalo,Team Pacific Monarch

8/10 Good

Jennifer

Travelled with family
Disliked: Staff & service
The property was outdated. Like the bathroom was in poor condition though on the upside it did work. The tub was dirty and needed replacing. I was too scared to touch the sides of the tub it was so dirty. Carpet was coming up in areas. The outside deck table had dirt and grime. Couch looked dirty and old. The pros was that it was well stocked. Had extra pillows. Had cutlery and dishes. It had toaster, microwave, fridge, and electric stove with oven. Had a table to eat at. Now the desk service was terrible. They hide behind the desk with their computers and never greeted guests. The complimentary lemon water was empty and the desk service was like ok. She acknowledged it but made no motion to assure that it would be filled soon. They did fill it eventually. There car situation was ok. So if you aren’t bougie and ok with a hotel that isn’t super pristine and up to date then this place is for you. Fits a lot of ppl and has a big balcony too.
Stayed 2 nights in Feb 2024
Response from Pacmon on 6 Mar,2024
Aloha Jennifer,Thank you so much for staying with us and writing your valuable review. Please accept our sincerest apology for not giving you our very best service in your room and the front desk. We never want our guests to have a negative preventable situation and we are truly sorry. We are happy you liked your kitchen area and amenities. Please know our department heads will make corrections and we hope you will return soon!Mahalo,Team Pacific Monarch

2/10 Terrible

marilou, ST. ALBERT

Liked: Cleanliness, amenities
Location, gift, upgrade
Stayed 6 nights in Feb 2024
Response from Pacmon on 6 Mar,2024
Aloha marilou, We hope that you will accept our sincere apology for failing to meet your expectations and for the inconveniences that you endured. Please contact us if you wish to further discuss your stay, so we may understand your review.Mahalo,Team Pacific Monarch

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants, shopping areas, and Waikiki beach.
Stayed 2 nights in Feb 2024
Response from pacmon on 26 Feb,2024
Aloha Jeanette, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall, and had a wonderful vacation experience. On behalf of all of us at Pacific Monarch, we appreciate your patronage and look forward to serving you again in the future! Mahalo,Pacific Monarch Team

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel - great location- friendly staff
Stayed 11 nights in Feb 2024
Response from Pacmon on 18 Feb,2024
Aloha Valerie,Thank you for your kind review and we hope you will visit us again!Mahalo,Team Pacific Monarch

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Pacmon on 18 Feb,2024
Aloha Naomi, We are happy that you had a great stay and please come back soon!Mahalo,Team Pacific Monarch

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and amenities by foot....great customer service
Stayed 2 nights in Feb 2024
Response from Pacmon on 18 Feb,2024
Aloha Monique,Thank you for leaving a 5 star review and hope will stay with us again!Mahalo,Team Pacific Monarch

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to amenities and beach. Older building but adequate!
Stayed 14 nights in Jan 2024
Response from Pacmon on 19 Feb,2024
Aloha Irene,Thank you for visiting us, and we hope to see you once more!Mahalo,Team Pacific Monarch

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, pool is nice
Stayed 13 nights in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Rick,Thank you for mentioning our staff and glad you liked the pool. Please come back again!Mahalo,Team Pacific Monarch

10/10 Excellent

Bogumil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with our stay in this hotel, we have been to Honolulu many times, but this hotel is exceptionally clean and in a very good location. We recommend and will come back again
Stayed 10 nights in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Bogumil,We are very happy that you chose us, and can't wait to welcome you back!Mahalo,Team Pacific Monarch

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
The room was cheaper and bigger than some of the other hotels in the area. The kitchen was stocked and clean and the there was a variety of places to sit. The currents were old and had holes throughout and were NOT blackout curtains. The balcony was amazing, with gorgeous views of the city, mountains and ocean. The "hot" tub was more like a Luke warm bath. They ran out of gate cards for the garage so we had to keep getting out to go to the front desk and have them open it which was annoying. The tile flooring was filthy and our feet were black from walking barefoot on it after only 1 night.
Stayed 1 night in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Heather,Thank you for your review. We are glad to hear you enjoyed your balcony and kitchen area.. Your valuable feedback is greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our department heads.Mahalo.Team Pacific Monarch

8/10 Good

Sunhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with small kitchen area with dishes, pots, etc.
Stayed 1 night in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Sunhee,Thank you for staying with us and hope to see you again!Mahalo,Team Pacific Monarch

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!
The perfect place for us! Great location, close to beach. Staff very friendly, helpful and welcoming.
Stayed 7 nights in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Martha,So awesome to hear of your time with us! Please come back soon.Mahalo,Team Pacific Monarch

6/10 Okay

BROOKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Conveniently located property with a great design for longer stays.
Stayed 1 night in Jan 2024
Response from pacmon on 28 Jan,2024
Aloha BROOKE,We appreciate your review and thank you for choosing Pacific Monarch hotel! Please come back soon.Mahalo,Team Pacific Monarch

10/10 Excellent

Harold

Stayed 1 night in Jan 2024
Response from pacmon on 3 Apr,2024
Aloha Harold,Thank you for 5 star review and glad you had a great time here! Come back soon.MahaloTeam Pacific Monarch

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Good area, good views, good price.
Stayed 2 nights in Jan 2024
Response from pacmon on 28 Jan,2024
Aloha Joseph, Thank you very much for staying with us, and giving a 5 star review! We hope you will consider us again.Mahalo,Team Pacific Monarch

8/10 Good

Luka

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from pacmon on 12 Feb,2024
Aloha Luka,Thank you for choosing Pacific Monarch and hope you will visit us again!Mahalo,Team Pacific Monarch

8/10 Good

Robert

Liked: Cleanliness
The swimming pool was cold.
Stayed 3 nights in Jan 2024
Response from pacmon on 22 Jan,2024
Aloha RobertThank you for staying with us and hope the pool was refreshing! Come back soon.MahaloTeam Pacific Monarch

8/10 Good

Dani Neth

Stayed 5 nights in Jan 2024
Response from pacmon on 22 Jan,2024
Aloha Dani NethThank you for choosing us and please visit again!MahaloTeam Pacific Monarch

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 11 nights in Dec 2023
Response from pacmon on 22 Jan,2024
Aloha johnWe are happy that you like our location. Come back soon!MahaloTeam Pacific Monarch