Exterior
Check availability

Reviews of Urban Sands Iloilo Hotel

3.5 out of 5
Urban Sands Iloilo Hotel
# 17 M.H. Del Pilar St., Molo, 450 m from Molo Church, Iloilo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 62 reviews" "
Rating 8 - Good. 16 out of 62 reviews" "
Rating 6 - Okay. 4 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Neil

Stayed 4 nights in Sep 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is very Clean, and their staff is very friendly know how to handle their guest
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is very good
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite retreat. Due to my late arrival I did not utilise the pool which did look inviting and appered to be well maintained.
Stayed 1 night in Dec 2019

10/10 Excellent

Paluckboon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was very good. Staff very friendly and attentive to our needs.
Stayed 7 nights in Apr 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small gem
Always stay her when I stay in Iloilo , staff are very welcoming & helpful through your stay . Off the main Road but you wouldn’t think so as it calm n peaceful
Stayed 6 nights in Feb 2019

8/10 Good

Abner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay is okay. Breakfast is set with limited choices. Staff are attentive with our needs. Very good service.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has infectious care and respect for guests. Prompt and courteous with every request. Great food and pool.
Stayed 9 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban Sands is an oasis in the city. The staff gave an impeccable service specially their manager -Quincy. My husband & I will always go back to this place.
Stayed 2 nights in Nov 2018

10/10 Excellent

Zoraya

This is an amazing hotel - especially for the price. The setting is beautiful, the common spaces feel very familial, and the staff are extremely friendly. The only negative is that the internet speed was extremely slow. But if you love small, clean, personal hotels - this is the pick for you.
Stayed 4 nights in Nov 2018

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secluded motel in the heart of Iloilo.
Loved that the room is poolside. The small friendly staff made it easy to become acquainted with them. Angeli, April, John and Quincy always met or needs quickly and with a smile.
Stayed 15 nights in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban Sands Iloilo
The rooms are fairly basic, nice pool and garden area, very good staff and service. I will stay at this hotel again.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

PAUL, VICTORIA BC CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME LITTLE HOTEL
AWESOME SMALL HOTEL...OASIS IN THE MIDDLE OF TOWN. COMFY ROOMS WITH GREAT CABLE. NICE POOL.OUTDOOR RESTAURANT IS THE BEST IVE EVER EXPERIENCED IN A SMALL OR LARGE HOTEL. FOOD WAS AS GOOD AS A 5 STAR HOTEL. ILL NEVER FORGET THE RIBS :)
Stayed 2 nights in Jun 2018

10/10 Excellent

Roy, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay
A memorable stay at a lovely hotel. The room was comfortable and clean with good facilities. Breakfast was included and a varied menu. It was plentiful and very well prepared and cooked. The hotel has a restaurant/bar and the menu catered for both Filipino and International clients. Again, the food was very good and plenty of it. The staff make this hotel special. the hotel only has 12 rooms which makes it very friendly and personal. I cannot rate the manager and the staff more highly. First class service, first class attitude, first class smiles and first class attentiveness. Nothing was too much trouble for them and they always had a greeting and smile for you. The 2 main staff that served at meal times were Angeli and April, but The manager Quincy and Den Den, John Rey, Nelson, Pamela, Richard, Aaron, Darin and the kitchen staff all need a special mention. The swimming pool and the surrounding area's were always clean. A lovely touch was also the free snacks in the afternoon at the bar area. If you are visiting Iloilo I highly recommend trying this lovely hotel. The only negative I can say is sometimes there is a little traffic noise from the highway but this is just a small observation. SM Mall, bars, clubs and eating places are just a short ride by jeepney or taxi.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked hotel. Service as great. My only issue was that choice of breakfast was limited. Fruit wasn't that good. For the price paid breakfast should be better.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

10/10 Excellent

David, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with superb pool
Lovely Hotel in a quiet area but close to shopping and restaurants. Rooms were adequate with table and chairs on the terrace outside your room. Pool area was really nice. Good bar and food being served. The staff were very courteous and treated each request efficiently and effectively. I would thoroughly recommend this Hotel.

10/10 Excellent

Jay, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Very Professional. Central location
Really enjoyed our stay. Quincy at the front desk was the most professional receptionist I have ever met in the hotel industry in the Philippines. Her knowledge and attention to detail and service was impressive. We checked in to our room which was cozy. I have never seen a hotel room with black/gray sheets, usually they are white but it was still comfortable. Bed was soft and so were the pillows. The linen spray/disinfectant spray was too strong on our room and our allergies were acting up and swollen and they immediately transferred us to the other room which was great. They also gave us welcome drinks and were very accommodating. Walking distance to bus terminal to other parts of Iloilo (Miagao, Oton, Guimbal, Etc). Walking distance to Molo Plaza, Church and Mansion and even Smallville. All less than 2km or 1mile.
Stayed 1 night in Mar 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Hidden Gem
Small entrance to this hotel but miss it at your peril , make your to the reception desk were you receive the best welcome ever. One you go through the glass doors thats when your hols begin . Rooms are built round a swimming pool ,water is blue & night they put the lights on. Rooms are comfortable & Breakfast are really nice

10/10 Excellent

Juanito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb - good value of your money
nice small boutique smack in the middle of a bustling city atmosphere yet once you entered the gate, you are transformed into somewhere out in a beach or a resort. Comfy, clean, pleasant invironment. Staff is exceptionally friendly and effecient. Free breakfast for 1 guest and swimming for 2 guests. Good deal for your money. A well kept gem in the heart of Iloilo City.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel - True reso feel whilst in the city
Staff was solicitous and quick to anticipate your needs. Very accommodating. Short cab ride to city center and places like Plazuela and the Esplanade are an easy walk. Go to Esplanade around 6am to enjoy a cool morning brisk walk or jog.
Stayed 3 nights in Jan 2018

8/10 Good

glynn, ontario, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent service, very friendly staff
Enjoyed our stay, staff were very accommodating and friendly. Rooms were small but clean and comfortable. Nice pool.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent experience - very comfortable - feels just like home very nice staff - breakfast is good
Stayed 1 night in Nov 2017

6/10 Okay

Dav , Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice setting
Ok overall . Nice setting with good staff and service most of the time . Cheapest room is ok but the tv is fixed to the wall and only just visible from the bed . Ants every day. No hot water for shower after noon . Only cold water plummed to sink . Most tv channels stopped working on the second day . A strange , bitter tasting black vegetable in the chop suey made me ill . Pool was nice but full of kids for a birthday party on the Saturday . Nice bed .... ok value I guess .
Stayed 6 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Kudos to the Urban Sands team -- for the outstanding hotel (from the rooms to the manicured grounds), clean pool, and most of all -- superb customer service from all the staff. Overall, great value for money. Keep it up!
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Friendly Staff
Excellent, SuperB me and my friends really enjoyed staying in Urban Sands.
Stayed 1 night in Oct 2017

8/10 Good

Anna Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay, will go back
Stayed 2 nights in Jul 2017

6/10 Okay

carey, sydney

Liked: Cleanliness, staff & service
Good location
Mosquitos in room and around pool. Shower splashes over bathroom as no partition. Room small. Poor reception on TV.
Stayed 2 nights in Jul 2017

4/10 Poor

Terry, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Potential
Staff were great. Rooms were clean and comfortable and its a very pleasant environment. Unfortunately the food was terrible and the surrounding roads full of jeepneys made it noisy and polluted.
Stayed 5 nights in Jul 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mini resort in Iloilo
Nice rooms nice pool a mini beach resort in the middle of town. Really enjoyed my stay. Restaurant and bar on property but we ventured out to one of the many great eateries in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and comfortable
Very friendly could not help you enough. The pool was beautiful.

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were accomodating, always willing to offer their hand for help and offer it with a warm smile. Needs to improve on providing toiletries such as toothbrush, toothpaste, lotion and cotton buds. Restroom has a bidet. Pool is right i front if the rooms and has a jaccuzi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel, good amenities with best service
The moment I arrived they greeted me as if they were expectingly waiting. That welcoming atmosphere was cool. The comfortable bed, large pillows, blankets plus excellent service was worth it.

8/10 Good

JB, Glendale CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice cute
I had a good time staying at this hotel. Very friendly and accomodating staff. Small rooms but it was very comfortable. Will defintely stay at this hotel again and will recommend this hotel. They served breakfast as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Oasis in the middle of Urban Iloilo
While the room was quite despite the traffic on both sides of the fence, it was a bit small for a couple. almost no space and bench to put down one's luggage. The staff were excellent in trying to attend to our needs - they were helpful, courteous and knowledgeable of the local restaurants, etc.. Breakfast choices were very good.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service!
Amazing service, as usual. Forgot my phone charger, no problem. Forgot my slippers, no problem. Quincy's pleasant and vibrant personality is always a welcome part of the experience. Looking forward to my next stay with Urban Sands.

10/10 Excellent

Rolando, Makati, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
I don't normally sleep well in most hotels but Urban Sands is definitely not your usual hotel. A soft, comfortable bed, fluffy pillows and sheets that smell good instantly make me feel like I'm sleeping at home. Add to that the legendary Visayan hospitality, highlighted by Quincy's warm and caring presence, and you have yourself a truly exceptional experience. No wonder I slept like a baby!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice we booked an extra day.
Staff is wonderful. Internet connection is great. Food is tremendous. That sums it up.

8/10 Good

Bobby, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make this hotel worth the stay.
The staff are so friendly and helpful. They went out of their way to make sure everything we wanted and needed was met. The pool is very nice and usually you can find time where you're the only swimmer. The food and menu is very good...many options, portions are large. Very comfortable, simple place to spend a few days and nights. Very pleasant.

10/10 Excellent

Hal, Grande Prairie, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Iloilo City
Friendly, accomodating and extremely helpful staff.

10/10 Excellent

Rheesa Marie, Muntinlupa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation in Iloilo
Me and my husband enjoyed our stay inspite of deep well issues. Staff are apologetic and they handled it quite well. Housekeeping and room service are good and every morning, we have breakfast in our poolside terrace. Nice relaxing vacation :)

10/10 Excellent

Carlos, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fantastic place; very romantic with an excellent service. Close to everything in Iloilo. Beautiful hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
great staff
The staff at Urban Sands are the most attentive, caring, & personable we have ever encountered in all our years of travel. The food was excellent, but needs a bit more variety. Great pool. Worst complaint is rusty, yellow water, so purchasing bottled water was a must.

10/10 Excellent

Carlos, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel; wonderful service. Perhaps, the best hotel I have stayed in the Philippines. A paradise in the middle of Iloilo.

10/10 Excellent

Hal, Grande Prairie, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iloilo City Treasure
I was very happy our usual hotel in Iloilo City was sold out for our most recent trip. This provided us the opportunity to look elsewhere, where we found this gem. This looks to be our new constant when in Iloilo City.