Hello. I want to inform you about this terrible travel.
When I arrived at the NEVA FLATS, the receptionist didn't know about my reservation.
He told me that did't receive my reservaton from cheat ticket.
So, I went to some terrible basement room of another hotel.
I could not find sunlight at all, the shower stall was broken, there was no hot running water and I could hardly sleep for the noise.
I want to know who's responsible for this. cheap ticket or neva flats?
I'm wondering if I can get a refund on this problem.