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Reviews of Hotel Santika Premiere Bintaro

4 out of 5
Hotel Santika Premiere Bintaro
Jl. Prof. Dr. Satrio Blok B7/A3-01, South Tangerang, Banten

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 89 reviews" "
Rating 8 - Good. 40 out of 89 reviews" "
Rating 6 - Okay. 9 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Stayed 7 nights in Apr 2023
Response from Eza on 10 Jul,2023
Dear Mr Michael,Warmest greetings from Hotel Santika Premiere BintaroThank you for taking the time to share your experience during your stay at our hotel.We really appreciate and grateful for your positive comments regarding the facilities and services we have provided. Your comments and feedback are very important and meaningful for us to continuously improve the services and facilities at our hotel for the future.We hope to see you and your family again soon in the future.Best regards,Ali SyukronGeneral Manager

8/10 Good

Robertus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly. Clean. We don’t like the coldness of the food. The warm and eatable food only omelette. The hotel serves cold food. Not warm enough
Stayed 9 nights in Feb 2023
Response from Ali Syukron on 7 Mar,2023
Dear Mr. Robertus,Warmest greetings from Hotel Santika Premiere Bintaro!Thank you for taking the time to share your experience during your stay at our hotel.We really appreciate and grateful for your comments regarding the facilities and services we have provided. Your comments and feedback are very important and meaningful for us to continuously improve the services and facilities at our hotel for the future.We hope to see you and your family again soon in the future.Best regards,Ali SyukronGeneral Manager

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good and I will recommend to others
Stayed 2 nights in Jan 2023
Response from Ali Syukron on 7 Mar,2023
Dear Mrs. Ida,Warmest greetings from Hotel Santika Premiere Bintaro!Thank you for taking the time to share your experience during your stay at our hotel.We are glad to know that you enjoyed your stay with us. Your comments and feedback are very important and meaningful for us to continuously improve the services and facilities at our hotel for the future.Our gratitude as well if you wish to recommend our hotel to your relatives. We hope to see you and your family again soon in the future.Best regards,Ali SyukronGeneral Manager

10/10 Excellent

Popy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ali Syukron on 24 Aug,2022
Dear Mrs Popy Spears,Warmest greetings from Hotel Santika Premiere BintaroThank you for taking the time to share your experience during your stay at our hotel.We really appreciate and grateful for your positive comments regarding the facilities and services we have provided. Your comments and feedback are very important and meaningful for us to continuously improve the services and facilities at our hotel for the future.We hope to see you and your family again soon in the future.

8/10 Good

Sundari

Stayed 2 nights in Mar 2022
Response from Ali Syukron on 6 Apr,2022
Dear Ms Sundari, Warmest greeting from Santika Premiere Bintaro! Thank you for sharing your message during your stay at our hotel. We really appreciate all the compliment and positive comments about our hotel and sure we will share your comment to our team. We wish to welcome you again in the near future. Kindly regards, Ali Syukron General Manager

10/10 Excellent

Vichelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Staycation
The property was beautiful. Our rooms were great, as expected from Santika. The entire property was very clean and neat. They did have a protocal for Covid,and, they were very clear in the restrictions and enforcement. The breakfast buffet was "amazing" according to my daughters. All Indonesian food, but well made. Highly recommend
Stayed 1 night in Oct 2021

8/10 Good

Mohudoom M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from General Manager on 9 Jul,2021
Dear Mohudoom M, Warmest greeting from Santika Premiere Bintaro! Thank you for sharing your message during your stay at our hotel. We really appreciate all the compliment and positive comments about our hotel and sure we will share your comment to our team. We wish to welcome you again in the near future. Kindly regards, Ali Syukron General Manager

10/10 Excellent

DEVINA

Stayed 7 nights in Mar 2020
Response from Eza on 10 Jul,2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ali SyukronGeneral Manager

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Very efficient check in, Rooms very clean and well maintained. Close by to a large shopping mall
Stayed 1 night in Mar 2020
Response from Eza on 10 Jul,2023
Dear Mr Handy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ali SyukronGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good and convenient location hotel - great service Room is bit small . Everything as expected
Stayed 1 night in Feb 2020
Response from Eza on 10 Jul,2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ali SyukronGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my family as I always visit them everytime I come back from Uk
Stayed 1 night in Jan 2020
Response from Eza on 10 Jul,2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ali SyukronGeneral Manager

6/10 Okay

Thesis

Travelled with family
Liked: Room comfort
Not a very impressive hotel
Given the name with a status Premiere, it does not reflect the excellence service they should have. Check-in was very slow, the alley in the floor had a bad odor of some kind of formaldehyde emission which is bothering as I stayed with my 6-month son. Bellboy was only 1 person so moving things around is really really slow when you checked-in with a lot of baggage.
Stayed 1 night in Dec 2019

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Very bad isolation in rooms. Staff fixed something outside in corridor from 20pm until 3am ! It was impossible to sleep, especially for small baby, always noisy and load talking people. Even after complaints to management they still not stop ! The most terrible experience in this hotel. No respect to their customers.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was good as it was near to the places I needed to visit. However due to the fasting season, we were unable to dine at the only restaurant at the hotel as it was fully booked to host a dinner event, leaving tourist like me stranded.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like- bfast spread. Dislike- corner of bed very likely to cause shin injury when walking past it. Dislike- head position on bed is under an overhead building beam which is "pantang" for many Asians.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The eating breakfast and pool excellent. No.more comment.
Stayed 2 nights in Mar 2019

8/10 Good

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The stay was comfortable, staff is very courteous and helpful, the location is near to many Malls and restaurants so no issues in getting more food options, it is next to the expressway and so easier to commute to the airport. I will recommend to my friends and colleagues to stay here
Stayed 1 night in Mar 2019

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a wonderful stay & great experience
Everything frôm the doorman to the reception were perfect frôm the moment of my arrival to my departure. Perfection. The food was excellent with local delicacies and varieties. Amazing Mrs Mutia was very patient and had rendered me the most efficient customer service. Special thanks to her.
Stayed 5 nights in Feb 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santika feedback
Good value for money
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Suprise that suite bath tub can be so dirty. It is a shock to me when found out there are dirts from the bathtub.
Stayed 4 nights in Dec 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, great service
Stayed 9 nights in Oct 2018

6/10 Okay

agustiningsi

Disliked: Property conditions & facilities, room comfort
I don't like the give the room is not the best the room the give to me I hear big machine and the water in not work properly is not very comfortable I'm very disappointed I pay very expensive to stay but not as comfortable
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Novri Desideria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & near to shopping and also if emergency Need money ATM also near by hotel
Stayed 1 night in Jul 2018

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santika feedback
Overall good value for money
Stayed 1 night in May 2018

10/10 Excellent

Lodya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very clean , staff very helpful and polite and the food is excellent

8/10 Good

Hua

The hotel is not bad with its price. The aircond is too loud and made be not easy to get sleep

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mind blowing customer service
Customer service exceeded expectation! From front desk, restaurant to security guards! Absolutely excellent service and comfy bed, the smiles they put on were priceless, and you feel that they genuinely want to serve you well. The restaurant took notice of the special diets well. This is a hotel that is a role model in hospitality! Special thanks to the F.O. manager!

6/10 Okay

Farahdina

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

alga, atlanta , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
During staying at santika hotel bintaro I had wonderful experience with all the staff hotel they are all amazing .greetings to customer every time you in and out , and the breakfast they’re preparing a lot different kinds and taste so phenomenal. Hotel santika it’s the best my experience .
Stayed 2 nights in Feb 2018
Response from AP on 19 Feb,2018
Dear Mr/Mrs. Alga, Warmest greeting from Hotel Santika Premiere Bintaro Thank you so much for your kind words regarding your last stay with us. It is always a true pleasure to arrange a perfect stay in Bintaro . We were gratified to learn that you were satisfied with our prompt services, the friendliness of our staff and convince you with our excellent food. We are looking forward to your next stay and send you best regards from Bintaro. Ariestra General Manager

8/10 Good

Henny, Banten, Indonesia

Liked: Cleanliness, property conditions & facilities
Nice hotel near everywhere
Recommended for family holidays, food's good and the music is good
Stayed 1 night in Dec 2017

10/10 Excellent

sitti aisyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
The Hotel is clean and the staffs are very friendly. The swimming pool is adequate enough.
Stayed 2 nights in Oct 2017

10/10 Excellent

Angus , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the shop
I have been to this hotel many time very good and excellent.
Stayed 3 nights in Oct 2017

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
I enjoyed my stay at the Santika Premier Bintaro. It's quiet and comfortable.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Been there for quite few times. Room and service are good,just that this time round the room is not as clean as before. Breakfast spread can be improved despite given feedback since the last visit in Dec 2015.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
An average place to stay
Really, a 3 star hotel with 4 star level facilities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in South West of Jakarta!
A good hotel in that locality. Large room & comfortable.

6/10 Okay

sumit, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent hotel, good location
Good location, friendly people,the restaurant is good. The room is clean but very small and basic. There are supermarkets around so good for shopping. Recommended. There's was a checkin for kids. This was awesome and the first time I saw such a thing.
Kids checkin in the lobby
View from room
Response from Ronny on 30 Oct,2016
Dear Mr/Mrs. Sumit, Warmest greeting from Hotel Santika Premiere Bintaro Thank you for your feedback. I am happy to hear that you enjoyed your stay with us, especially with our strategic location, the food quality and the prompt service. Also, I would like to apologize for the inconvenience you experienced during your stay with us. As we have different types of guestrooms and suites here at Hotel Santika Premiere Bintaro, the configuration and size of each room types may vary. However, all rooms are boast of a full range of in-room amenities such as coffee/tea making facilities, hairdryer, toiletries, in-room safe and cool bar to name a few, to ensure a comfortable stay throughout whatever the room type is. We are also pleased to see that our Kid’s Check-in counter has contributed to your satisfaction, It is always our goal to arrange for you the best stay you can possibly have. Your comments about the hotel are much appreciated and I do look forward to being able to welcome you back to the hotel in the near future. With kind regards, Ariestra

8/10 Good

gt, sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to nearby amenities
easy to find food, some cheap shopping. staff was friendly and helpful from counter staff, security to cleaners.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Very accessable to Jakarta and hepful
My baggae was lost by the airlines and two of the Hotel staff Fendra and Atu help track my baggage down.

8/10 Good

Judy, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing with room allocation
My guest was allocated a room next to utility room on high floor. Very noisy, can't rest at night. After notifying the reception, I was subsequently shifted to few floors below next to utility room again. I suspect the reception couldn't understand English due to language barrier.