Shangri-La Hotels and Resorts, Kampung Bagan Asam hotels

"We had a great stay at this beautiful hotel. The pool was shaded and cool even in March's heat wave! The breakfast buffet had everything we could want, and more. "

"Good food court opposite hotel. Can walk to it."

"Fresh food "

"Generally clean room though old"

"Good breakfast, helpful staff, fantastic vibe"

"Extremely friendly and helpful staff. Great amenities. Our stay was great and will recommend the double tree Penang."

"Good location!"

"The room was spotless and well appointed. There is a local hawker centre about 400 meters away which we walked to for dinner. The bus stops were very handy and only 2MR to George Town. Zeus coffee was 5 mins across the road which my coffee enthusiastic enjoyed for price and quality. "

"The descrfiption mentioned there is hot tub. that is the only reason why i booked this room - for my son. But when i c hecked in, there was no hot tub. When i checed with the agent, she said it's not her problem. previously there was a hot tub, and then they removed it which was obviously a lie. Furthermore she was rude, even before i said anything she became so defensive and said its not her problem. you want to complain, go complain to Hotels.com, this has nothing to do with me."