Kampung Kastam Holidays

We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back

This property gives a great bang for your buck. The price is wonderful for a three bedroom two bath apartment with a pool, gym and other games like ping-pong and pool. Staff are helpful, friendly and responsive. The apartments are comfortable and the AC is fantastic! You won't be hot in these apartments. The rooms were clean and included a washer and area for drying clothes. Cleaning service is available when requested. No cable television but they are connected to internet so you can watch whatever service you use such as Netflix, Prime Video or Youtube. The kitchen has basic items in it and a microwave. Water is available on another floor or for a small fee you can buy a water bottle for a provided dispenser. Breakfast is available but not plentiful and not that great. But, free snacks are available any time. The condition of equipment in the gym, pool table and ping pong table are poor and available bicycles. They are not maintained and some things are falling apart. The building is old and the walls are not painted and kept nice. There seems to be no budget for maintenance. Windows in the apartments are old and don't seal well, letting in the heat from the outside. Overall, however, this is a comfortable and friendly place to stay. It is a great value for the money.

Good location. Have a night market across the street. very nice infinity pool and right beside the beach.

Areca Hotel was delightful, full of character, so much nicer than the high rise hotels we have been staying in so far on this trip. The staff were so friendly and welcoming, not only with a welcome drink, but an invitation to afternoon tea each afternoon of our stay. The room was small, but adequate and freshened every day inclcluding clean towels etc.