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Reviews of Phi Phi Andaman Legacy Resort

3 out of 5
Phi Phi Andaman Legacy Resort
1/2 Moo 7, Ko Phi Phi, Krabi

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 112 reviews" "
Rating 8 - Good. 40 out of 112 reviews" "
Rating 6 - Okay. 19 out of 112 reviews" "
Rating 4 - Poor. 11 out of 112 reviews" "
Rating 2 - Terrible. 10 out of 112 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Angelina

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Almost all toilets were broken, the bathroom was terrible, AC does not work very well making the room very hot but staff was very nice and area is very nice!
Stayed 2 nights in Apr 2024

4/10 Poor

gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Terrible bed and pillows
Stayed 2 nights in Apr 2024
Response from Preeda Khongnuam on 4 Apr,2024
You have the right to inquire. or request things that you are not comfortable with But you chose to write a review. The hotel would like to thank you for writing the review. I will take your feedback and inform the owner.

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property loved the pool area. Sadly showers was a bit weak. But we enjoyed our chilled out time
Response from Preeda Khongnuam on 3 Apr,2024
Warm greetings from Phi Phi Andaman Legacy, Thank you very much for choosing to stay at Phi Phi Andaman Legacy Resort.Thank you for the review score. The hotel would like to apologize for many inconveniences. The hotel will use your feedback to improve every aspect of the hotel. To continue to support and meet the needs of other customers. And hope you will have a happy vacation in other places in Thailand.Best regards,

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are very lovely. We came by ferry to the island and there was someone waiting at the pier to transport our luggage to our hotel. I didn’t even organise this, the hotel organised on our behalf. The hotel is beautiful and clean and right on the beach with a lot of restaurants around. Easy walk to the centre of the island. This stay was so great we extended it by one night.
Stayed 3 nights in Mar 2024
Response from Preeda Khongnuam on 3 Apr,2024
Warm greetings from Phi Phi Andaman Legacy, Thank you very much for choosing to stay at Phi Phi Andaman Legacy Resort.Thank you for the review score. The hotel would like to apologize for many inconveniences. The hotel will use your feedback to improve every aspect of the hotel. To continue to support and meet the needs of other customers. And hope you will have a happy vacation in other places in Thailand.Best regards,

8/10 Good

Allyson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Andaman was a nice resort on the edge of town. It was close enough to walk to town but far enough away for peace and quiet. The resort is a bit dated and the upper pool had cloudy water. The morning breakfast had a huge and delicious selection of options. Nice enough for a quick visit to Ko Phi Phi.
Stayed 1 night in Feb 2024
Response from Preeda Khongnuam on 3 Apr,2024
Warm greetings from Phi Phi Andaman Legacy, Thank you very much for choosing to stay at Phi Phi Andaman Legacy Resort.Thank you for the review score. The hotel would like to apologize for many inconveniences. The hotel will use your feedback to improve every aspect of the hotel. To continue to support and meet the needs of other customers. And hope you will have a happy vacation in other places in Thailand.Best regards,

8/10 Good

Chelsea

Stayed 2 nights in Feb 2024
Response from Preeda Khongnuam on 3 Apr,2024
Warm greetings from Phi Phi Andaman Legacy, Thank you very much for choosing to stay at Phi Phi Andaman Legacy Resort.Thank you for the review score. The hotel would like to apologize for many inconveniences. The hotel will use your feedback to improve every aspect of the hotel. To continue to support and meet the needs of other customers. And hope you will have a happy vacation in other places in Thailand.Best regards,

6/10 Okay

Brad

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Preeda on 8 Feb,2024
Thank you for you comment

2/10 Terrible

William

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Safe did not work. Poor linens, one pillow, no outlet in bathroom, tour through company said 20 max. Had 35 on trip. Flimsy front door. Mattress was hard and tilted to one side. Shower water trickled out. Do not recommend for anyone to stay. Breakfast buffet was terrible. Eggs tasted bad, cofee was bitter.
Stayed 3 nights in Nov 2023
Response from Preeda Khongnuam on 3 Apr,2024
Warm greetings from Phi Phi Andaman Legacy, Thank you very much for choosing to stay at Phi Phi Andaman Legacy Resort.Thank you for the review score. The hotel would like to apologize for many inconveniences. The hotel will use your feedback to improve every aspect of the hotel. To continue to support and meet the needs of other customers. And hope you will have a happy vacation in other places in Thailand.Best regards,

8/10 Good

Kaitlin, Syosset

Stayed 4 nights in Oct 2023

10/10 Excellent

Helen, Glenfield

Liked: Cleanliness, staff & service

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

Alexandra

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The Hippie Bar and rooftop pool were awesome, but we were disappointed with our room. The sheets smelled sweaty, and there were two huge dead cockroaches in the room when we arrived. We didn't have hot water or wifi in the room. Both were supposed to get fixed, but it ended up not being possible. They did offer to move us, but it would be to a smaller room, and we decided it wasn't worth the trouble. The breakfast was limited- I ended up just getting the fruit and then finding breakfast elsewhere. It was really cheap, but there are much nicer and cleaner accommodations nearby for the same price. But again, we LOVED Hippie Bar and the staff there. When we extended our stay on Phi Phi for three more days, we moved to a different hotel.
Stayed 4 nights in Dec 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Oct 2021
Response from Mon on 21 Dec,2021
Thank you very much for your value comment, if there is anything we could improve please let us know. Have a safe trip. Regards

2/10 Terrible

matthewpedersen, vancouver

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel told me when I checked in that they would transport my bags to the ferry. I asked them at 1:30 checkout day if they would do this they said at 2:30 pm my bags will be taken to the ferry I called at 245 to see where they where they said on the way I called at 255 to see again on the way I was told ran back and got there at 310 to see my bags sitting and no one was gonna get them I had to haul them but missed my ferry
Stayed 1 night in Mar 2020
Response from Preeda on 13 Mar,2020
We let you know after your return journey. ** Please come to check your luggage or luggage at 1:30 pm at the hotel and after we have someone to assist your luggage at the harbor. ** I think this word is easy but why don't you understand? Or our English is really terrible The hotel therefore apologizes for wasting your time.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2020

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good
Stayed 2 nights in Dec 2019
Response from Preeda Mrs on 9 Dec,2019
Thank you very much

10/10 Excellent

Bryan, Oregon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool view was awsome. The pool on top of the roof was amazing.
Stayed 2 nights in Dec 2019
Response from Preeda Mrs on 8 Dec,2019
Thank you very much

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
One of the worst hotels I have ever visited. Poorly kept,, the advertised "beach" is only a water-taxi parking lot, noisy and smelly. Not a beach to relax on. Adjacent the hotel is a mosque, blasting it's speakers from 5 AM. A/C cracks every minute, denying sleep. Pool shown is 20 cm deep. The pool on the roof has view to the
Stayed 5 nights in Oct 2019
Response from Preeda on 28 Oct,2019
Thank you for feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Pool was closed for repair. Staff was great, breakfast was lackluster.
Stayed 1 night in Apr 2019
Response from Preeda / Resvation on 1 May,2019
Thank you very for your stay with us bur I am apologize if something it not convenient when your stay with us

10/10 Excellent

Kalyavat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Preeda / Reservation on 13 Jun,2019
ขอบคุณมากๆนะค่ะ

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for a few days great location can’t go wrong with finding great food .annas was our favourite .this is the quite side and the party side is only a few mins walk from the port.its a great stop over place.
Stayed 3 nights in Feb 2019
Response from Preeda / Reservation on 16 Feb,2019
Thank you very much for you stay with us and if there are things that disturb you mind, we must also be apologize

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff service not great
Stay was amazing but the staff were not at all friendly So the negative remarks
Stayed 1 night in Feb 2019
Response from Preeda / Reservation on 15 Feb,2019
I am apologize if you unhappy

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Review
Very friendly staff, breakfast was poor and it was a shame the pool was not ready for our stay.
Stayed 5 nights in Dec 2018
Response from Preeda / Reservation on 29 Dec,2018
Dear Thomas Thank you very much and apologize for the pool and everything it not convenient when you stay with us

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel photos on Expedia are not the same as the real hotel; not green area. Location is good, close to all the restaurants. Reception staff should be more friendly,
Stayed 2 nights in Nov 2018
Response from Preeda / Reservation on 24 Nov,2018
Thank you very much for stay with us and commend because our hotel is updating the new space I do not have green now. After the update. We will have a green background for you to see it

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We had a great stay. The hotel is clean and modern. A short 10 minute walk to the middle of it all. The only drawback would be the breakfast buffet was swarmed by flys as they didnt have covers for the food.
Response from Preeda / Reservation on 13 May,2018
Thank you very much for your stay with us and I am apologize if anything it not convenient when your stay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The rooms don’t really look like the picture on web site. Is quite dated now. Breakfast is in a cafe next door. I didn’t try mind as didnt wake up in time. Is quite a walk from the boat station and there are no motor transport on the island so you have to walk it.
Stayed 3 nights in Apr 2018
Response from p on 19 Apr,2018
Thank you for your stay with us and I am apologize if anything is not convenient when your stay Best regards

4/10 Poor

orel

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Preeda Mrs, on 26 Mar,2018
Thank you very much for your stay with us and I am apologize if something it not convenient when your stay at here

4/10 Poor

S Ali

Disliked: Cleanliness, staff & service, room comfort
The staff was very uncooperative... And not helpful at all in anything. The lo jet in the room was not working. There was no phone in the room and the light fuse blew during the day so my room had no light for 3 hours and the staff refused to change the room.
Stayed 2 nights in Mar 2018
Response from Preeda Mrs on 14 Mar,2018
Thank you very much for you staying with us and I am apologize if something it not inconvenient when you stay Best regards

10/10 Excellent

Anders Mørkeberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfy hotel
They waited for us at the pier to take our luggage and we walked to the hotel, which takes around 15 min. As we got there, we were kindly welcomed with a tea and a wet towel to get fresh. Our rooms were nice and spacious, with a all the amenities necessary to have a nice stay. Unfortunately we stayed there just one night. The pool was clean, breakfast was simple but good and the location was perfect. There’s a mosque close to the hotel, so you might hear the prayers in specific moments of the days, but it was not a problem for us.
Stayed 1 night in Jan 2018
Response from Preeda / Reservation on 12 Feb,2018
Thank you for your stay with us and I apologize if something not inconvenience Best regards Preeda Mrs

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant, good location
The room was clean and the beds were ok, nice balcony. I stayed in 4 hotels in phi phi this one was second best out of the 4. The main down side is you get woken up by prayer calls from the mosque below.
Stayed 1 night in Jan 2018
Response from Preeda /Reservation on 12 Feb,2018
Thank you for your stay with us and I apologize if something not inconvenience Best regards Preeda Mrs

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in Phi Phi
This was our 2nd time in Andaman Legacy. First time we stayed there 2015. Nothing has changed really😊 Room is still nice and clean, hotel location is the best, front desc service and breakfast are still as bad as i remembered, but if i ever go to Phi phi again, i make sure, i get room in the same hotel again. This is for sure one of the best locations in the island! No street noise and quiet to sleep. My favourite Long Beach is just 100baht away by long boat or in walking distance. All the best restaurants are just around a corner and you dond have to see drunk and waisted young party people, because they stay on the other side of the island
Stayed 2 nights in Jan 2018
Response from Preeda / Reservation on 12 Feb,2018
Thank you for your stay with us and I apologize if something not inconvenience Best regards Preeda Mrs

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

2/10 Terrible

hisham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't waste your money in this hotel
. The staff at reception are not nice but just okay. The resort looks so good from out side and nice but when you get in the room is so terrible. The room is so smelly (heavy humidity smell) and the towels are so bad for using. The shower in the toilet is bad, weak and annoying. The room has mosquitos and the beds are not comfortable to sleep and finally the breakfast is not worthy, better to eat outside.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad staff. Funcionarios ruins
The staff was very bad, not helpfull, especially the reception. The room cleanliness was poor and bad variety of breakfast.

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE! HOLIDAY DESTROYER!!!!!!!!!!!
My fiancé, young child and myself all got a bacterial infection from showering in this hotel, the water stank like raw sewage! My fiancé has been hospitalised from the condition over night! I am angry and disappointed that you would even have this "hotel" on your website. I have been extremely happy with the other hotels on your site and booked two in Phuket which were both lovely! The hotel in phi phi was an absolute joke, got into our room and had no toilet roll or towels, the shower didn't work at all at first and then when it did it was the worst smell I have ever experience. We could flush toilet roll which we could live with... if the hotel had clean the bin every day like Thames said they would, overall worst experience of my life and has completely ruined a trip we have been saving for over a year for! Rewards points isn't really something I want for this!

8/10 Good

Janne

Liked: Staff & service, room comfort
Peaceful location 15 minutes walk from Tonsai pier. I loved their rooftoppool.
Stayed 3 nights in Nov 2023

8/10 Good

Noura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede locatie, naast de moskee, hoorde elke keer het gebedstijd, vind ik geweldig. Zwembad is heerlijk. Ontbijt is niet bijzonder, maar prima te doen. Bed matras een beetje aan de harde kant. En veel gekraak in de kamer, leek net alsof het er spookte. Dit was ook bij de twee andere kamers die wij hadden geboekt. Leuke pluspunt zijn de twee katten die daar op terrein zijn. Vriendelijk katten die je aandacht geven in ruil voor wat kattenvoer.
Stayed 3 nights in Sep 2023

8/10 Good

Martin

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bien positionné sur l’île, un peu bruyant au soir due au bar devant et à la mosquée avec les prières, installations ont bien besoins d’amour mais les îles sont ouvertes depuis peu ( covid)
Stayed 2 nights in Feb 2023
Response from Phi Phi Andaman Legacy on 18 Apr,2023
Thank you very much

6/10 Okay

Kasper

Liked: Cleanliness, room comfort
Ok hotel
Ok hotel. Du bor midt i det hele og der er gang i gaden hele tiden Lidt slidt rundt omkring Ikke ideelt til børne familier
Stayed 4 nights in Nov 2022
Response from Preeda on 18 Jan,2023
We apologize on this occasion if anything goes wrong with you while you are staying with us

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Josefin

Stayed 1 night in Apr 2022

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will absoluty come back soon for a longer stay 👌
Stayed 1 night in Feb 2022

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities
Empfehlenswert, Beschreibung lesen
Alles o.k. Man wird von der Bootsstation abgeholt ins Hotel gebracht, Anlage sehr zentral und trotzdem sehr ruhig. Management sehr freundlich und hilfsbereit. Markel wegen C19 kein. Frühstücksbufet was auch klar ist, aber etwas wenig und für Käse Aufpreis 30 Bath ca. 1 Euro. Erste Linie Strand und 2 Pools einen im EG und einen am Rooftop. Abendessen im Restaurant am Strand preislich Top, Klima, TV, Tresor, Föhn, im Zimmer, sehr gutes Gratis WLAN kann empfohlen werden. Haben um 1 Woche verlängert.
Stayed 1 night in Dec 2021
Response from Mon on 18 Dec,2021
Dear sir/ madam, Thank you for your value comment, we will improve our breakfast to buffet when occupancy is up to 40%. Have a safe trip. Best regards

8/10 Good

Uwe

Liked: Cleanliness, staff & service, room comfort
Innovative and spacious
Considering the circumstances of Covid19 not all facilities were in use but the hotel staff was extremely helpful in any cases you needed help. For example, we had an accident while snorkling and one foot got a deep cut on a reef and it had to be treated at hospital with several stitches. Every day for 5 days we got free ride from the hotel to the clinic (about 1,5 km) for changing the bandage. THANK YOU! The breakfast was average but the pool area was innovative and very spacious, mostly because of lack of tourists. But a some parts of the constructions were not completed yet.
Stayed 8 nights in Dec 2021
Response from Mon on 14 Dec,2021
Thank you very much for your value comment, we will improve the breakfast soon. Have a safe trip Regards, Management

8/10 Good

Josiane

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Bel emplacement avec piscine au calme
Nous avions un doute sur la piscine mais en définitive elle est très agréable Le personnel est toujours aussi accueillant En revanche nous sommes déçus par l’endroit où se prend le petit déjeuner : c’est sale
Stayed 2 nights in Mar 2020
Response from Preeda on 30 Apr,2020
Thank you

10/10 Excellent

annika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa läget på Phi phi.. bort från myllret i centrum men ändå nära. Bra frukost ..rostbröd, omelett, varm thaimat, flingor, frukt, juice mm. Underbar pool på taket.. ren och med varmt vatten. Bodde i hotelldelen med balkong mot moskén och stördes inte alls av böneutrop mitt i natten som många tidigare skrivit. Trevligt bemötande i receptionen med juice och iskall handduk att kyla sig med efter promenaden från kajen.
Stayed 3 nights in Feb 2020

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
phi phi andaman
Fantastisk upplevelse vid detta hotell. Väldigt omtänksam och serviceminded personal. Uppe på det så ligger hotellet perfekt benäget in till stan och även stranden/stränderna.
Stayed 2 nights in Jan 2020

2/10 Terrible

MARIA HELENA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um lugar para não ir, jamais.
Recepcionista grosseiro (a?). Quando fomos avisar de um vazamento no banheiro, nos ignorou. Atendeu o telefone e ficou discutindo com o interlocutor aos gritos. Aguardamos um bom tempo, mas depois desistimos. Ele (ou ela) nos dispensou com gestos manuais. O quarto cheirava a mofo. Um saquinho com samphoo caiu atrás de um móvel, dentro do armário. Ao puxá-lo, fiquei abismada enojada com a poeira e a sujeira acumuladas. Colchões velhos, com as molas frouxas, afundava no meio. Travesseiros muito altos e duros. Fiquei com dor de cabeça. Pedi ao (a) mesmo (a) recepcionista para trocar. Ele (a) disse que não tinha, antes mesmo de eu terminar de falar. Quem atendeu meu pedido na hora foi o camareiro, que também providenciou um rapaz para amenizar o vazamento. O ar condicionado é velho e barulhento. Para dormir, optamos por abrir a janela. Era melhor suportar o calor. O café da manhã é sofrível, com poucas opções. Enfim, um desastre total. Não se parece, nem de longe, com um resort.
Stayed 2 nights in Jan 2020
Response from Preeda Mrs on 12 Jan,2020
Charge room and pay extra You can do. Best reagrds

8/10 Good

koichi

Liked: Staff & service, room comfort
Breakfast should be improved.
This hotel is 10 minutes away from the pier. But I was not inconvenienced. I have been to Phi Phi Island many times, so I know the balance between hotel price and room quality. This hotel is quiet and the rooms are normal and there is no problem. The weakness of this hotel is the breakfast. This restaurant has few meals and is not good at cooking.
pool
entrance
Hotel area
breakfast
Stayed 5 nights in Dec 2019
Response from Preeda Mrs. on 12 Jan,2020
Thank you very much for your fedback and enjoin to stay with us but I know maybe There are some things that are not very convenient to you. I must apoltgize here