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Reviews of Phi Phi Banyan Villa

3 out of 5
Phi Phi Banyan Villa
129 Moo 7, Aonang, Ton Sai Bay, Ko Phi Phi

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 892 reviews" "
Rating 8 - Good. 340 out of 892 reviews" "
Rating 6 - Okay. 126 out of 892 reviews" "
Rating 4 - Poor. 51 out of 892 reviews" "
Rating 2 - Terrible. 23 out of 892 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Julia

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Front Office Team on 27 Apr,2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

IDAN

The hotel is ok. But some issues: bed not comfortable- very very hard include the pillow. The room a little dated.. the hotel very secure and you fill very safe. Need approve with the hotel stuff.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 18 Apr,2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is dated. Plumbing not optimal, many mosquitoes in rooms. Breakfast ok. But great location minutes from ferry and mostly clean (give or take), would stay again.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 17 Apr,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Amenities
We’ve stayed here on two other occasions and will probably stay again. The only issue was there wasn’t any hot water for our shower. Location is great. Breakfast is good.
Stayed 4 nights in Apr 2024
Response from Front Office Team on 16 Apr,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

NICHOLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for visiting PhiPhi
Stayed 3 nights in Apr 2024
Response from Front Office Team on 11 Apr,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, breakfast is with a view every morning. Staff were friendly and always available. This was a lovely stay and we didnt want to leave!
Stayed 2 nights in Apr 2024
Response from Front Office Team on 10 Apr,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable place close to everything. Excellent staff, and a nice quiet pool area.
Stayed 2 nights in Mar 2024
Response from Front Office Team on 18 Mar,2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Beautiful villa and fitted in with Thai surroundings. However, breakfast time finishing at 10 when others are 11 is not great, nor was the checkout time of 11am.
Stayed 1 night in Mar 2024
Response from Front Office Team on 13 Mar,2024
Thank you for staying with us. We really appreciate your feedback and comments. Kindly be informed that 11 a.m. is the normal checkout time for hotels on Phi Phi Island.

6/10 Okay

Kumiko

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I don’t know how the other hotels on the island compare, but this one is overdue for a renovation. $90 for the room isn’t justified due the basic maintenance that needs to be done. The shower is most in need of it. The shower head sprays sideways and the tile needs to be regrouted. There is not even a solid door to the bathroom to muffle the explosive diarrhea sounds you may have from food poisoning.
Stayed 2 nights in Mar 2024
Response from Front Office Team on 13 Mar,2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities
While a little dated needs TLC but quiet and close to everything check in was after 2 though😟 price good
Stayed 2 nights in Mar 2024
Response from Front Office Team on 7 Mar,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Adam

Stayed 4 nights in Feb 2024
Response from Front Office Team on 31 Mar,2024
Thank you for staying with us. We really appreciate your feedback.

2/10 Terrible

Domenic

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service
The Phi phi banyan is in a prime location. Close to pier and restaurants/bars. Staff is excellent, super helpful and brought our bags to the pier for our ferry. They check your room for lose belongings before you leave and thank god they did! I left my AirPods in the room. Only comment is hotel is a bit outdated. No deadbolt on the doors and the AC was very loud.
Stayed 1 night in Mar 2024
Response from Front Office Team on 2 Mar,2024
Thank you for staying with us. We really appreciate your feedback and comments,

6/10 Okay

James

Travelled with family
Liked: Staff & service, amenities
Was a fantastic place. A little expensive No tours offer via hotel but lot around Pool had lots of chemical in it Lots of cats Good was ok. Staff was great and accommodating
Stayed 2 nights in Feb 2024
Response from Front Office Team on 29 Feb,2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Particularly with taking luggage to and from the pier. Location is great, close to pier but quiet. Room was spacious and clean, we liked the tradional style furnishings. Swimming pool was great. Its was good value for money considering its on the Phi Phi.Islands. 10/10 for lovely staff.
Stayed 2 nights in Feb 2024
Response from Front Office Team on 26 Feb,2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Team on 12 Feb,2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Julia

Travelled with family
Disliked: Cleanliness, amenities
3 stars only because the garden was beautiful, staff was kind and location was good. The rooms seemed dirty, in desperate need of basic updates, walls were paper thin (could hear everyone else all hours of the night), and it constantly smelled terrible (that could be a Phi Phi problem). If I can find another affordable option I wouldn’t likely stay there again.
Response from Front Office Team on 3 Feb,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Arnoldas

Liked: Staff & service, property conditions & facilities
Super vieta viskas vietoi .
Stayed 2 nights in Jan 2024
Response from Front Office Team on 1 Feb,2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite place on Phi Phi
I stay here all the time. A nice, cosy, quiet hotel with BRILLIANT staff, and just lovely grounds at a reasonable price. Not too far from the pier, and far enough away from the party noise. I stay here regularly, and have just done almost two months. Worth it
Stayed 25 nights in Jan 2024
Response from Front Office Team on 31 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Front Office Team on 28 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

4/10 Poor

Pedro

Travelled with group
Disliked: Property conditions & facilities, room comfort
2nd time here. I won’t come back.
I had been here 10 years ago. Back then it was OK. The hotel had really deteriorated since then. The rooms are well outdated. The beds are begging to be replaced and rooms serially need to be refurbished. The pool is small he only 6 sunbeds. The breakfast was very poor. Toaster broken down when I was here. I won’t be coming back.
Stayed 3 nights in Jan 2024
Response from Front Office Team on 31 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Kerrie, Whittier

Travelled with partner
Very loud and touristy area.
Stayed 1 night in Jan 2024
Response from Front Office Team on 25 Jan,2024
Thank you for staying with us. We appreciate your feedback and comments.

8/10 Good

Timothy Elias

Liked: Cleanliness, staff & service, amenities
The fridge was very old and can see rust along the edges. Mosquitoes on the first night in the room. Overall the place felt alright but could do some refurbishing.
Stayed 2 nights in Jan 2024
Response from Front Office Team on 22 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little spot to stay in Phi Phi in an area that’s quiet yet still perfectly located to pop into the hustle and bustle. Our room was large, spacious, and clean. The bed was a little on the firm side to say the least, but overall we really enjoyed our stay and would definitely come back!
Stayed 3 nights in Jan 2024
Response from Front Office Team on 21 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besutiful hotel!
Amazing hotel in the heart of Koh Phi Phi. Beautiful environment and garden. Delicious buffet breakfast. Beautiful and spacious rooms. Nice gym and pool. However a bit noisy at night. Would definitely recommend
Stayed 3 nights in Jan 2024
Response from Front Office Team on 18 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office Team on 18 Jan,2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Joe

Disliked: Property conditions & facilities
Basic rooms, good location.
Basic rooms and old rooms havent been maintained to a great standard. Not great value for money.
Stayed 1 night in Jan 2024
Response from Front Office Team on 14 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Niles

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Front Office Team on 18 Jan,2024
Thank you for staying with us. We really appreciate your feedback.

2/10 Terrible

inhyean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
Staff do not care about you. If you’re looking for a welcoming place, do not stay here.
Stayed 2 nights in Jan 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Front Office Team on 11 Jan,2024
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Guy

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Team on 11 Jan,2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

siriporn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services since check-in to room service. Facilities are in excellent conditions. Should improve on breakfast.
Stayed 2 nights in Dec 2023
Response from Front Office Team on 11 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old dated rooms, no shade around pool area
Stayed 6 nights in Dec 2023
Response from Front Office Team on 8 Jan,2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Team on 31 Jan,2024
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Dr Sheena

Travelled with family
Stayed 2 nights in Dec 2023
Response from Front Office Team on 29 Dec,2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Hongjian, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The garden is beautiful with many many very very nice bonsais. It is very close to the pier which is the only way to get to and out Phi Phi Island. The breakfast is so so.
Stayed 3 nights in Dec 2023
Response from Front Office Team on 24 Dec,2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great hotel, had such a great time here. Everything is provided included breakfast.
Stayed 3 nights in Dec 2023
Response from Front Office Team on 19 Dec,2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Giancarlo, London

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Cannot fault. I'd visit again.
Stayed 2 nights in Dec 2023
Response from Front Office Team on 6 Dec,2023
Thank you for staying with us. We really appreciate your feedback and comments.

4/10 Poor

Donald, Toronto

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The walls are paper thin, you easily can hear noise from rooms adjacent to you. The bed was extremely uncomfortable as well. Good spot if you’re backpacking but not if you’re looking for a relaxing stay. Nice pool but only 6 lounge chairs
Stayed 3 nights in Nov 2023
Response from Front Office Team on 5 Dec,2023
Thank you for staying with us. We really appreciate your feedback and comments.

4/10 Poor

Rosario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room in awful conditions, totally deteriorated, as soon you get in to the room, you can feel an strong mold and humidity smell. House keeper just does the bed with out cleaning the bathroom or replenish toiletries. It really doesn’t worth the money
Stayed 2 nights in Dec 2023

6/10 Okay

JAY

Disliked: Amenities, property conditions & facilities
Get what you pay for. Very old hotel, creaky floors & a hard bed. Good for young backpacker travellers.
Stayed 3 nights in Nov 2023
Response from Front Office Team on 1 Dec,2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phi phi Banyan Tree is close to the ferry pier and in the heart of shopping/restaurant area. Friendly staff & clean rooms, id say the complimentary breakfast was only average.
Stayed 1 night in Nov 2023
Response from Front Office Team on 29 Nov,2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Peter

Travelled with partner
Liked: Amenities
It’s the third time we’ve stayed here, we love the breakfast area
Stayed 5 nights in Nov 2023
Response from Front Office Team on 29 Nov,2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
No major concerns. Helpful staff.
Stayed 3 nights in Nov 2023
Response from Front Office Team on 23 Nov,2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Hannah

Liked: Staff & service
The location of the property is it’s real selling point- it’s the perfect base to explore Phi Phi and book onto day trips/eat out and easily be in the center of bars/town within 5 mins walk. Rooms are nice but I agree with the other reviewers they look abit tired and staff clean with the doors open so it means it ends up being mosquito central in your room, we were bitten none stop while staying here which started to get really irritating by the end (I know it’s Thailand but this was our 4th hotel and by far the worst for bites). Pool only has 5 beds so you struggle to have a proper pool day if you can only perch on the wooden bench. Would recommend to people who favour location & friendly helpful staff over a more luxurious room/facilities.
Response from Front Office Team on 17 Nov,2023
Thank you for staying with us. We really appreciate your feedback and comments.

2/10 Terrible

TORDEUR

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Très bruyant, chambre vielle (hôtel qui vieillit ma), 6 transats pour tout l'hôtel, petit déjeuner froid et retire les informations et plats à 9h30 aux petit déjeuner alors que celui-ci est prévu jusque 10h. Personel de l'accueil correct et serviable.
Stayed 2 nights in Nov 2023

8/10 Good

Victoria Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated, but clean and tidy.
Stayed 2 nights in Nov 2023
Response from Front Office Team on 15 Nov,2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Biravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Office Team on 14 Nov,2023
Thank you for staying with us. We really appreciate your feedback.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Team on 13 Nov,2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Team on 11 Nov,2023
Thank you for staying with us. We really appreciate your feedback.