Outdoor pool, pool loungers

Reviews of Amari Kuala Lumpur

4 out of 5
Amari Kuala Lumpur
3 Jalan Bangsar, KL Eco City, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 78 out of 113 reviews" "
Rating 8 - Good. 18 out of 113 reviews" "
Rating 6 - Okay. 8 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 7 out of 113 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Raja Rokiah

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I had such a bad experiences at Amari Kuala Lumpur. And I’ve decided to share my thoughts. I suffered the worst allergic reactions when I arrived in Malaysia, so I was super careful and I was so sensitive to everything, Amari detergent used on their sheets and robes cause my hives to get much worst. My apple charger when missing ( pretty much taken) And to top it all , my half finish filled laundry bag got taken without my consent’s. Suffice to say, The worst hotel experiences in my life! And I have stayed in 5 stars hotel all over the globe! I have never leave a bad reviews for any hotels in my short life. But Amari made me feel so bad. I do not want anyone else experiencing my misfortune. Suffice to say , I will not stay there again.
Stayed 4 nights in Feb 2024
Response from Amari Kuala Lumpur on 13 Mar,2024
Dear Raja Rokiah,We are deeply sorry to hear about your unpleasant experiences during your recent stay at Amari Kuala Lumpur. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.Regarding the allergic reactions you experienced, please accept our sincere apologies for any discomfort caused. We would like to clarify that our laundry services are outsourced to an external vendor, who utilizes Ecolab products for washing. While we strive to maintain high standards of cleanliness and guest comfort, we regret that your experience fell short of expectations.Regarding the missing charger and laundry bag, we understand the frustration this must have caused. We take all guest concerns seriously and will investigate these incidents to prevent similar occurrences in the future.Once again, we apologize for the inconvenience and disappointment you experienced. Your feedback will be shared with our team for immediate improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Warm regards,The Management

10/10 Excellent

Teo Shun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 3 nights in Jan 2024
Response from Best Regards, The Management, Amari Kuala Lumpur on 27 Feb,2024
Dear Teo Shun,Thank you for taking the time to share your feedback regarding your recent stay at Amari Kuala Lumpur. We are delighted to hear that you found our hotel to be good and clean. Cleanliness is a top priority for us, and we're glad that this contributed to a positive experience for you.Should you have any further comments or require assistance in planning your next stay, please do not hesitate to reach out to us. We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur in the near future for another enjoyable stay.

10/10 Excellent

YOK ENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is clean and cozy. Staff are friendly and nice.
Stayed 1 night in Jan 2024
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Jan,2024
Dear Yok Eng,Warm greetings from Amari Kuala Lumpur!Thank you for taking the time to share your feedback, and we appreciate your kind words.We're delighted to hear that you found our hotel room clean and cozy. Cleanliness and comfort are top priorities for us, and it's rewarding to know they contributed positively to your stay.Friendly and nice staff are crucial in creating a warm and welcoming environment, and we're thrilled that your experience with our team left a positive impression.If there's anything specific you loved or if you have any preferences for your next visit, please feel free to share. We look forward to the pleasure of hosting you again at Amari Kuala Lumpur.Thank you once again for choosing us. Until we meet again, take care and best wishes.

8/10 Good

Jee Kwang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny
Stayed 1 night in Jan 2024
Response from Best Regards, The Management, Amari Kuala Lumpur on 15 Jan,2024
Dear Jee Kwang,Thank you for taking the time to share your positive feedback about your recent stay at Amari Kuala Lumpur. We're delighted to hear that you found your overall experience to be good and worth every penny.Your satisfaction is our priority, and we appreciate your support. If you have any specific suggestions or comments on how we can further enhance our services, please feel free to share.We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Best Regards, The Management, Amari Kuala Lumpur on 11 Jan,2024
Dear Leonard,Thank you for taking the time to share your feedback and for giving us a perfect rating following your recent stay at Amari Kuala Lumpur. We truly appreciate your kind words and positive evaluation.It's fantastic to hear that your experience met your expectations. We are delighted that you enjoyed your time with us.Your satisfaction is our top priority, and we are committed to consistently providing excellent service. If you have any further comments or suggestions on how we can enhance our services, please don't hesitate to share them with us.We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur for another wonderful stay.

10/10 Excellent

Boon Tian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 2 Jan,2024
Dear Boon Tian,Thank you sincerely for taking the time to rate us 10/10 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari Kuala Lumpur met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari Kuala Lumpur.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in KL EcoCity worth a try
We stayed in a superior King room. The view was amazing. Bed was comfortable, air conditioning just right. Pool was very clean and mostly quiet, with a panoramic view of surrounding city. Hotel is not in KL city or Bukit Bintang area but we still had free tour pickups. Its proximity to Adbullah Hukum LRT and KTM makes city centre and tourist attactions easily accessible. It is just adjacent to two Megamalls with plenty of eating and shopping options. The Hor Fun in the hotel's own restaurant Amaya Food Gallery is amazing, but a bit pricey. In the foyer of the hotel, there is a real ginger bread house with frosting!
Stayed 5 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 2 Jan,2024
Dear Wei,Thank you for choosing to stay at Amari Kuala Lumpur and sharing your detailed experience with us.We're thrilled to hear that your stay in our superior King room was memorable, especially enjoying the amazing view, comfortable bed, and the well-regulated air conditioning. It's fantastic that you found our pool area serene and enjoyed the panoramic city views. We're delighted that despite not being in the city center, our proximity to public transportation made exploring KL's attractions convenient for you.We're pleased that the adjacent megamalls offered plentiful dining and shopping choices for your convenience. Your praise for the Hor Fun at Amaya Food Gallery is appreciated, although we'll take your feedback on pricing into consideration.We're glad you enjoyed the festive touch with our gingerbread house in the foyer.Your feedback is invaluable, and we hope to have the pleasure of welcoming you back for another exceptional stay at Amari Kuala Lumpur.

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Hotel is new but shower area very dirty, look like was not clean for a long time with stains. Bed was too soft, very uncomfortable for me with back problem. Bed frame and hot water kettle were also dusty.
Stayed 4 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 2 Jan,2024
Dear Michael,Thank you for choosing to stay at Amari Kuala Lumpur and for sharing your experience with us.We apologize for the cleanliness issues you encountered in the shower area and the dusty conditions you noticed in the room. Your feedback is concerning, and we assure you that this does not reflect the high standards we aim to uphold. We'll address this with our housekeeping team to ensure such oversights are rectified immediately.We regret that the bed's softness didn't meet your comfort preferences, especially given your back problem. We understand the importance of a good night's sleep and regret any discomfort caused.Your feedback is essential, and we're committed to improving our services. We hope for the opportunity to restore your confidence in us during your future stays at Amari Kuala Lumpur.

10/10 Excellent

Amanina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's new. I enjoyed the decor and the service.
Stayed 3 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Dec,2023
Dear Amanina,Thank you for choosing our new property! We're thrilled that you enjoyed the decor and experienced great service during your stay at Amari Kuala Lumpur.We look forward to welcoming you back for another delightful experience.

10/10 Excellent

Christian paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and the room is big clean and the service is excellent. Only that you need to walk a little distance for food and shopping
Stayed 5 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Dec,2023
Dear Christian Paul,Thank you for your positive feedback! We're delighted you found our rooms spacious, clean, and enjoyed excellent service at Amari Kuala Lumpur.We appreciate your observation about the distance to dining and shopping areas. Our team is always eager to assist with recommendations or arrangements to ensure a convenient experience for our guests.We hope to have the pleasure of welcoming you back for another enjoyable stay.

6/10 Okay

Tan

Travelled with family
Not-too-pleasant scent in Lobby
had expected a more pleasant scent in the lobby
Stayed 2 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Dec,2023
Dear Tan,Thank you for sharing your feedback with us. We're sorry to hear that the lobby scent didn't meet your expectations during your stay at Amari Kuala Lumpur.We continuously strive to enhance our guests' experiences, and your comments are valuable in our efforts to improve. Your feedback regarding the lobby scent will be taken into consideration as we work to create a more pleasant ambiance.We appreciate your patronage and hope to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Yeo

Liked: Staff & service, property conditions & facilities
Great hotel except that room was not cleaned well on the first night (hair on the carpet). But housekeeping rectified that immediately after informing them.
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Feb,2024
Dear Yeo,Thank you for choosing our hotel for your stay and for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be great overall. Our team is committed to ensuring our guests have a pleasant and comfortable experience, and we're glad that you felt well taken care of during your visit.We sincerely apologize for the oversight in cleanliness you encountered upon your arrival, specifically with the hair found on the carpet. It's important to us that our rooms meet the highest standards of cleanliness and comfort, and we regret that we fell short in this instance. However, we are pleased to know that our housekeeping team was able to quickly address and rectify the issue once it was brought to their attention. This responsiveness is a testament to our dedication to guest satisfaction.Your feedback is invaluable to us as it helps us identify areas for improvement in our services and facilities. We have taken note of your experience and will reinforce our housekeeping protocols to prevent such occurrences in the future.Thank you once again for your understanding and for giving us the opportunity to correct the issue. We hope this experience will not deter you from choosing to stay with us again in the future. We look forward to the opportunity to serve you better and exceed your expectations on your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I love staying here. The only feedback u have is on the room service, the options past 10 are very limited, and the person on the phone was not very friendly at all, in fact quite rude
Stayed 3 nights in Dec 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Dec,2023
Dear Guest,Thank you for choosing Amari Kuala Lumpur and for your valuable feedback. We're delighted to hear that you love staying with us.However, we sincerely apologize for the inconvenience you experienced with our room service options and the attitude of our staff member. This doesn't reflect the level of service we aim to provide, and we'll address this promptly to ensure such incidents don't recur.Your feedback is vital in our continuous efforts to improve our services. We hope to have the opportunity to make your next stay more pleasant in every aspect.

10/10 Excellent

Mohamed Raiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Feb,2024
Dear Mohamed Raiz,We are absolutely delighted to hear that you rated your recent stay with us as 5/5! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

10/10 Excellent

Mohamed Raiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Feb,2024
Dear Mohamed Raiz,We are absolutely delighted to hear that you rated your recent stay with us as 5/5! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.

8/10 Good

Mazen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to be near large mall
Stayed 3 nights in Nov 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 28 Nov,2023
Dear Mazen,Thank you for your feedback! We're glad to hear that you appreciated the convenience of being near a large mall during your stay at Amari Kuala Lumpur. Your satisfaction is important to us, and we hope the proximity to the mall added to the overall positive experience.If there are any specific aspects you particularly enjoyed or if you have any suggestions, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Mazin

Stayed 1 night in Nov 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 21 Nov,2023
Dear Mazin,Thank you sincerely for your outstanding rating of 10/10 for your stay with us at Amari Kuala Lumpur! We are delighted to hear that your experience met or exceeded your expectations. If there are specific aspects you found particularly satisfying or any suggestions you have for improvement, we would love to hear more.Your positive feedback is immensely appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay at Amari Kuala Lumpur.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I always stay at this hotel when doing business in KL. It is ultra clean; the service is impeccable, and it has one of the best breakfasts I have ever enjoyed.
Stayed 3 nights in Nov 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 14 Nov,2023
Dear Matt,Thank you for being a loyal guest and for choosing Amari Kuala Lumpur for your business stays. We appreciate your kind words and are delighted to hear that our hotel meets your expectations for cleanliness, impeccable service, and a satisfying breakfast experience.Your recommendation means a lot to us, and we look forward to welcoming you back for your future visits. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know.Safe travels, and see you again soon!

10/10 Excellent

Marinus Theodorus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 4 Nov,2023
Dear Marinus Theodorus,We would like to extend our heartfelt gratitude to you for choosing Amari Kuala Lumpur for your recent stay, and for taking the time to rate us with a perfect score of 5/5. Your kind feedback means the world to us, and we are truly appreciative of your support.We are thrilled to know that you had a wonderful experience at our hotel, and we hope that you were able to create beautiful memories during your stay. Our team is dedicated to providing exceptional service and ensuring that our guests have a delightful time, and your positive feedback is a testament to their hard work and dedication.We look forward to welcoming you back to Amari Kuala Lumpur in the future, and we are here to ensure that your next stay is just as memorable and enjoyable.Once again, thank you for choosing Amari Kuala Lumpur, and we can't wait to have you with us again.

10/10 Excellent

Jumari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 31 Oct,2023
Dear Jumari,We're delighted to hear that you found our staff very friendly. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Amari Kuala Lumpur in the future.

10/10 Excellent

Shao Lin

Stayed 1 night in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 31 Oct,2023
Dear Shao Lin,We sincerely appreciate your kind words and the perfect rating of 10/10 for your stay at Amari Kuala Lumpur. It was a pleasure having you as our guest, and we're thrilled to hear that your experience was exceptional.Your satisfaction is our utmost priority, and we look forward to the opportunity of hosting you again in the future. Thank you for choosing us and for your kind feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We stayed at a club suite for 8 nights. Complimentary laundry (limited to 3 pcs of garment daily) was very much appreciated. Very fast wifi. Convenient covered passageway to Megamall & LRT station. Staff worked hard to make our stay a pleasant one
Stayed 8 nights in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 31 Oct,2023
Dear Guest,Thank you for your glowing review and for taking the time to share your experience at Amari SPICE Penang. We are delighted to hear that you had a great stay, particularly in the club suite.It's wonderful to know that you appreciated the complimentary laundry service, fast Wi-Fi, and the convenient passageway to Megamall and the LRT station. We take pride in providing a comfortable and convenient experience for our guests.Your acknowledgment of our hardworking staff is much appreciated, as we always strive to ensure a pleasant stay for our guests.Thank you for choosing Amari SPICE Penang, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Theera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel
Stayed 1 night in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 27 Oct,2023
Dear Theera,Thank you for taking a moment to share your feedback. We're delighted to hear that you found Amari Kuala Lumpur very comfortable. Your comfort and satisfaction are of utmost importance to us, and we're pleased to have met your expectations.We look forward to the pleasure of welcoming you back for another comfortable stay at Amari Kuala Lumpur. If there's anything specific you'd like to enhance your future visits, please don't hesitate to let us know.

10/10 Excellent

Mohamed Raiz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well maintained and location is superb! VIP perks should be better especially for returning customers
Stayed 4 nights in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 24 Oct,2023
Dear Mohamed Raiz,Thank you for sharing your feedback about your stay at Amari Kuala Lumpur. We're pleased to hear that you found the hotel well-maintained and the location superb.We appreciate your suggestion about VIP perks, especially for returning customers. Your feedback is valuable, and we will take it into consideration as we aim to enhance our offerings and provide even better experiences for our guests.Your satisfaction is important to us, and we look forward to the opportunity to host you again. If you have specific preferences or suggestions for your next visit, please feel free to communicate them with us, and we will do our best to make your stay even more enjoyable.

10/10 Excellent

Mian Mohsin, Lahore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. Right next to Mid Valley mall with lot of options for eating out
Stayed 2 nights in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Oct,2023
Dear Guest,Thank you for sharing your feedback about the location of Amari Kuala Lumpur. We're delighted to hear that you appreciated our prime location right next to Mid Valley Mall, which offers a wide range of dining options.Convenience and accessibility to dining and shopping are key aspects of our location, and we're pleased that you found it to your liking. If there's anything more we can do to enhance your stay or if you have any specific preferences for your next visit, please feel free to let us know.Thank you for choosing Amari Kuala Lumpur, and we look forward to hosting you again.

2/10 Terrible

Loh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Oct,2023
Dear Loh,Thank you for taking the time to share your rating and feedback about your recent stay at Amari Kuala Lumpur. We greatly value your input and are committed to continuously improving our guest experience.We noticed that you rated your stay with a 2/5, which indicates that there may have been some aspects that did not meet your expectations. We would sincerely appreciate it if you could provide us with more details or specific feedback regarding your stay. Your insights will help us better understand the areas where we can make improvements and ensure a more enjoyable visit for our future guests.Please feel free to share any concerns or suggestions you may have, as your satisfaction is of utmost importance to us. We are here to listen and address any issues you may have encountered during your stay.Thank you for choosing Amari Kuala Lumpur, and we look forward to hearing more about your experience to enhance your next visit.

10/10 Excellent

Saw Jia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is so convenient that we do not need any transport to reach mid valley megamall and sthe gardens. The room is so clean and staff are so friendly
Stayed 1 night in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 25 Sept,2023
Dear Saw Jia,Thank you for sharing your feedback with us at Amari Kuala Lumpur. We're thrilled to hear that you found our hotel's location to be exceptionally convenient, especially with its proximity to Mid Valley Megamall and The Gardens. We're also pleased to know that you found the room clean and had positive interactions with our friendly staff.Convenience and cleanliness are important aspects of the guest experience, and it's wonderful to know that we met your expectations in these areas.If you have any specific preferences or requests for your future visits, please don't hesitate to let us know. We're here to ensure that your stays with us are as comfortable and enjoyable as possible.Thank you for choosing us, and we look forward to hosting you again.

10/10 Excellent

Izran

Stayed 1 night in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 20 Sept,2023
Dear Izran,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 Good

Izran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Nice hotel as it is new. Service could be improved though.
Stayed 1 night in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 19 Sept,2023
Dear Izran,Thank you for sharing your feedback about your stay at Amari Kuala Lumpur. While it's great to hear that you found the hotel to be nice, we also appreciate your comment about service. Your input is valuable in helping us identify areas for improvement.Please know that your feedback will be taken into consideration as we continually work to enhance the guest experience. If you have any specific suggestions or concerns regarding the service, please feel free to share them, as this will assist us in providing better service in the future.We hope you'll consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable. Your comfort and satisfaction are important to us.

8/10 Good

Ahmad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall good for stay but staff often seem unwelcoming and try to throw work at other staff members
Stayed 7 nights in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 14 Sept,2023
Dear Ahmad,Thank you for sharing your feedback about your stay with us at Amari Kuala Lumpur. We're pleased to hear that your overall experience was good. However, we apologize for any instances where our staff may have appeared unwelcoming or seemed to delegate tasks to their colleagues.We take your feedback seriously and will use it as an opportunity to improve our customer service. Our aim is to provide a warm and welcoming environment for all guests, and it's essential that our staff reflect this attitude. We will address this issue internally and provide additional training and support to ensure that our team maintains a consistent level of hospitality and professionalism.Your comments are valuable to us, and we hope that you'll consider staying with us at Amari Kuala Lumpur again in the future. We are committed to making your next visit even more enjoyable and welcoming. If you have any further concerns or specific suggestions, please feel free to share them with us so that we can enhance your experience.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel in KL. Great staff and delicious refreshments in the lobby!
Stayed 2 nights in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 14 Sept,2023
Dear Benjamin,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Bo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great location
Stayed 5 nights in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 11 Sept,2023
Dear Bo,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked about the hotel the following: * Staff are really friendly and helpful * The location and how it is reachable I didn't like that: * The fit center is not open 24h * Mosquitoes * really expensive laundry services
Stayed 7 nights in Sep 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 11 Sept,2023
Dear Mohammed,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We have noted on your comments for immediate rectification and further improvement. I apologize for the problems that you encountered during your last stayWe really appreciate your constructive comments and hope to be of better service to you in not too far future.

8/10 Good

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Good & clean hotel. Willl certainly come back again
Stayed 3 nights in Aug 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Aug,2023
Dear KK,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are pleased that you found value and hospitality during your stay. Our commitment is to continue serving you the best and we look forward to seeing you again on your next trip to Amari Kuala Lumpur!

8/10 Good

Kok Pun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A new & clean business hotel located at a very good location. Basic amenities, spacious rooms but the single beds are too small/narrow.
Stayed 2 nights in Aug 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 15 Aug,2023
Dear Kok Pun,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur. We have noted on your comments for immediate rectification and further improvement.We really appreciate your constructive comments and hope to be of better service to you in not too far future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Was there any shuttle service to midvalley or anywhere?
Stayed 1 night in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 1 Aug,2023
Dear guest,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We do not have a shuttle at the moment but will consider for further improvement.We are looking forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 1 Aug,2023
Dear guest,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Nor Hisham

Stayed 3 nights in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 22 Aug,2023
Dear Nor Hisham,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 Good

TAN

Stayed 2 nights in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 1 Aug,2023
Dear Tan,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Good variety for buffet breakfast.
Stayed 1 night in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 18 Jul,2023
Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Maryum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience.
The hotel is in a good location. Extremely new and clean! Very comfortable and spacious room. It has everything that you may need!
Stayed 3 nights in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 14 Jul,2023
Dear Maryum,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Cliff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again on my next trip
Nice and clean. Staff are polite. Good benefits if you choose the club level.
Stayed 2 nights in Jul 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 14 Jul,2023
Dear Cliff,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Joel

Stayed 1 night in Jun 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 21 Jun,2023
Dear Joel,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Pit Yew, Sandakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 20 Jun,2023
Dear Pit Yew,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Conan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were polite and apologetic for any inconvenience caused. The Room was replenished and cleaned everyday. The thing I loved the most was proximity to public transport, shopping and touristy destinations.
Response from Best Regards, The Management, Amari Kuala Lumpur on 18 Jun,2023
Dear Conan,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Mohamed Raiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean hotel! Very accessible and location is amazing
Stayed 1 night in Jun 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Jun,2023
Dear Mohamed Raiz,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

8/10 Good

Amir Safwan

Stayed 3 nights in May 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 21 Jun,2023
Dear Amir Safwan,Thank you for staying with us and for your feedback. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur. We really hope to be of better service to you in not too far future.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in May 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 29 May,2023
Dear Frankie,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

Jhawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great. Comfortable and of good size.
Stayed 2 nights in May 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 29 May,2023
Dear Jhawn,Thank you for taking time to comment and rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.

10/10 Excellent

VENESSA

Stayed 3 nights in May 2023
Response from Best Regards, The Management, Amari Kuala Lumpur on 13 Jun,2023
Dear Venessa,Thank you for taking time rating us. We are glad to know that you have enjoyed your stay at Amari Kuala Lumpur.We are looking forward to welcoming you back soon.