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Reviews of Philea Mines Beach Resort

3.5 out of 5
Philea Mines Beach Resort
Jalan Dulang, Mines Resort City, Seri Kembangan, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 24 out of 59 reviews" "
Rating 6 - Okay. 17 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

9.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

NAS, KL

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Spacious room & value for money. Definitely will repeat.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

MUHAMMAD SYAIRAZI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Xian Wei

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.Breakfast~not nice 2.Swimming pool~terrible
Stayed 1 night in Dec 2019

8/10 Good

Siew Hoong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
nice place but staff service need to improve. very disappointed on them service. five star place burget hotel service.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Memories
It a not so good experience that I had no aircon for two nights out of the three nights stay. I had to inform them twice before they willing to service the aircon. This is the first time I experienced after so many travel and stay in hotels book thru hotel.com. Overall the surroundings is good with a shopping mall beside with many great foods and shops. The lake beside is great for a evening walk with family or friends. Convenient to travel around too.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Jee Hen on 18 Apr,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Jee Hen on 21 Dec,2018
Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Good

Safie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average breakfast
Room was spacious and clean, although the bedding was quite old. Breakfast was so so.
Stayed 1 night in Dec 2018
Response from JeeHen on 21 Dec,2018
Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jee Hen on 30 Oct,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. We look forward to welcoming you back in the near future.

8/10 Good

Jaing, Kuala Lumpur

Liked: Staff & service, property conditions & facilities, room comfort
De-stressing at a beach in the city
Had a quiet and private time. Breakfast is enjoyable. Staff here very smiley, friendly and humble in servicing.TQ.
Stayed 1 night in Sep 2018
Response from Jee Hen on 2 Oct,2018
Dear Jaing, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

8/10 Good

Patsy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Jee Hen on 18 Sept,2018
Thank you for the voting! :-)

6/10 Okay

John, Australia

Disliked: Staff & service
Chose this hotel for the Wellness Center, Staff could NOT tell us where it was. Staff NOT friendly , need trained staff that know area. Breakfast staff helpful and good service.
Stayed 3 nights in Aug 2018
Response from Jee Hen on 28 Aug,2018
Dear Mr John, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Jee Hen on 28 Aug,2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

4/10 Poor

Eethy, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel staff are friendly However the hotel itself is overrated with outdated facilities and spoilt switch in the room I’m forced to stay due to it’s near to my event venue
Stayed 1 night in Aug 2018
Response from Jee Hen on 28 Aug,2018
Dear Eethy, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

6/10 Okay

Verified traveller

Satisfactory Stay
We stayed at Philea Mines as it was the closest hotel to MIECC as we were attending a meeting there. The hotel is clean and quiet and spacious. The buffet breakfast was better than before. Also, there is a shopping centre conveniently located nearby.
Stayed 3 nights in Jul 2018
Response from Jee Hen on 28 Aug,2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

6/10 Okay

Arzuan

Liked: Cleanliness, room comfort
Toilet could not flush , and maintenance had to attend to it twice before it could work proporly. Other than that overall stay was OK.
Stayed 1 night in Jul 2018
Response from Jee Hen on 28 Aug,2018
Dear Arzuan, Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

Shin, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has relaxing atmosphere, nice cruise facilities and good scenery.
Stayed 1 night in Jul 2018
Response from Jee Hen on 30 Jul,2018
We appreciate your review and are glad to hear that you had a great stay with your family. Your feedback is important to us and so also much appreciated. Thanks for choosing our resort and we look forward to your next visit.

2/10 Terrible

Chris, Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No running water
I am a frequent traveller around Malay & this hotel was one of the worst I have ever stayed in. We were being collected from the hotel at 7:30 so up at 6:00, NO running water, so its off to reception to complain & request a room change, No change wait. OK so we go for breakfast. Not open, opened late at 6:40. OK back to room for a coffee, the kettle doesn't work...... Back to breakfast, to add insult to injury...the coffee the staff had brewed was like piss. Worst of the worst.Our meeting had to be re-scheduled while we were waiting for repairs. NEVER AGAIN
Stayed 1 night in Jun 2018
Response from Jee Hen on 19 Jul,2018
Dear Chris, Thank you for taking the time to share this review with us. We are very sorry to learn this disappointing experience during your stay. Please be assured that your feedback has been shared with the team for further improvement. We will definitely be looking into the areas you have mentioned in order to address all issues.

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Our first and last stay in the hotel
We stayed for 1 night superior room lake view... Overall, nothing to shout about. Service was not up our expectation.. The concierge did not even bother to open the car door when we arrived at the hotel lobby. He merely stared at us! Good service eh?! The breakfast buffet had such a limited selection of food as compared to other 4 star rated hotels we have been to. Except for the lake view and the strategic location near The Mines Shopping Mall, will never recommend it to others.
Stayed 1 night in Jun 2018
Response from Jee Hen on 19 Jul,2018
Dear Ms Jennifer, Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxed place
Hotel was nice and comfortable. Quiet environment. Good for family and the mall was walking distance
Stayed 2 nights in Apr 2018
Response from JeeHen on 20 Jun,2018
First of all may I thank you for choosing to stay with us recently here at Philea Mines Beach Resort and for sharing your experiences. I was delighted to read that you had enjoyed our hotel. It is with thanks that I reply as my team and I are grateful for your kind words and this may be helpful to future guests. I look forward to the next pleasant opportunity of welcoming you back soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located close to Expo Center
Philes Mines Beach Resort is conveniently located close to the MIECC, hence perfect for anyone attending an event there. However their reception staff are rude and abrupt. The room we stayed in was booked for 3 people, however they asked for more money for an extra bed, despite the fact that we had already paid for 3 people. They had reasonable breakfast at the cafe, however we had to wait for almost 1.5 hours for our dinner, after waiting for about 30mins to order it in the first place. They call this place a resort, however their services don’t match up to even a 3 star hotel! Quite disappointing. The only great thing was it’s convenient proximity to the expo centre.
Stayed 3 nights in Apr 2018
Response from Jee Hen on 23 Apr,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

6/10 Okay

amardeep, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stayed there for 2 days , room was good, the only thing which I found was not good or even satisfactory was in room menu even the restaurant haven’t got much options. Specially if you go around 9pm you will be waiting around 20-30 mnts for food, except one restaurant in lobby none other are open.
Stayed 3 nights in Apr 2018
Response from Jee Hen on 23 Apr,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in this hotel is up to the standard except the taste of breakfast(no proper cooking quality control). The breakfast could be improved.
Response from Jee Hen on 23 Apr,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

6/10 Okay

MARK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap and good but old!
Very reasonable price but place is old. House keeping is so eager to make my room at 8am! I have not even left the room. But they were nice to extend my late check out to 2pm even though I left at 11:30am. Location of lobby is a little difficult for cab drivers to locate.
Response from Jee Hen on 23 Apr,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
It’s a great and nice hotel but the only thing that i kinda disappointed is about check out time.. why must 11am? Then the check in time like 3pm late then why check out time before 12? Should be check out early n check in time also early.. I wouldn’t mind if check in 4pm then check out 2pm.. i think la but others i don’t know. Tq
Stayed 1 night in Mar 2018
Response from Jee Hen on 1 Jul,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

8/10 Good

Rajasegaran

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Can consider this hotel if you are planning to look for the hotel in around seri kembangan
Stayed 1 night in Mar 2018
Response from Jee Hen on 23 Apr,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback from Expedia.Com. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our team meetings. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean, old but good Maintainance, my wife, and daughter enjoys.
Stayed 1 night in Feb 2018
Response from Jee Hen on 29 Mar,2018
Warm greeting s from Philea Mines Beach Resort. Thank you very much for choosing our Hotel for your stay and for taking the time to write a feedback. My apologies for your experience. Your feedback is important to us, and will certainly be addressing this issue with our team meeting.

10/10 Excellent

shah, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rest n relaxation
..the hotel is awesome shopping centre n dining nearby n the staff are very ..friendly. good for relaxation n e view.
Stayed 2 nights in Dec 2017

10/10 Excellent

Zhi Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is good experience
room is clean and comfort. good hotel view. breakfast variety is limited, can be further improve
Stayed 1 night in Dec 2017

6/10 Okay

Muhammad

Disliked: Cleanliness, staff & service
The hotel is old.
Stayed 1 night in Sep 2017

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good.
Stayed 1 night in Jun 2017

8/10 Good

Leonard

Liked: Cleanliness, staff & service, room comfort
Gym needs upgrading. Very basic. Breakfast was very basic. Occupancy is low probably due to fasting month.
Stayed 2 nights in May 2017

6/10 Okay

jason, lai

Liked: Cleanliness, room comfort
Disliked: Staff & service
Toilet now not fictional after call repair still the same , extend stay cannot need

6/10 Okay

annie, dallas, texas

Liked: Staff & service
Disliked: Cleanliness
Average hotel
I asked to change the room when I got there. The view was facing a very dirty river with trash. The hotel staff was very accommodating and fast. They gave me a nicer room with a pool view. The 3rd day of my stay, my bed sheet was making me very itchy. I called house keeping and they changed the bed sheets for me, they told me they ran out of clean pillow cases and duvet covers. overall the staff was very nice and accommodating. They should do something about the dirty river across.

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice and quiet hotel away from the city,good relaxing,shopping mall just close by,overall is ok

10/10 Excellent

cheong, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel for family
Helpful and attentive staff Relaxing environment for retreat Sumptuous spread of breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL NEAR A LAKE
The ambiance of the hotel was great being near a lake. It was peaceful and the scenery very peaceful. Was here attending a seminar at the exhibition hall, so it was very convenient.

6/10 Okay

Bawadi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So so

8/10 Good

Shah, Kuching, Sarawak

Liked: Staff & service
Nice & Decent Hotel
A very peaceful hotel and a nice place for family vacation.Breakfast spread was very nice but the pool might need some improvement.

6/10 Okay

Olu, London

Liked: Cleanliness, staff & service, room comfort
Amenities feel basic for a four star hotel.
Despite the dated decor, the view to the man-made lake was unimpressive surrounded by dilapidated buildings & scenery. The staff were however professional and courteous. The one good advantage of the hotel is proximity to shopping mall and lots of choice of food. There is a ten minute walk to Serdang station to take you to KL Sentral if you don't fancy shelling out a lot on taxis.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL WITH NICE VIEW
Great experience here. The kids enjoy the man made beach, as most hotels only provide swimming pools.