We are so sorry for such unfair and pitiful yet wrong accusations from guests. Indeed it is fully platform responsibility in sharing incomplete information across different platform yet most of the money which guests paid are going to be the commission that hotel partner have to pay to Expedia/Traveloka. We strongly believe that guests and hotel apartment side shouldn't be the victims in these matter. Besides, regarding other complaints regarding the water heater/kettle/wifi and so on, it is mainly due to the lack of knowledge of the guests towards the technology yet our hotel operation manager even willing to pay a sincere visit at midnight just to help to solve these complaints (which we doubts other hotel apartment may consider to assist at that late hours), but sadly to said all the complaints are even not an issues but just the guests nuisances actions and less appreciation to the effects provided by the hotel side. After a serious consideration, hotel side decided that we shouldn't keep silent to let this unlawful guests simply defame us. That's why we response to this review to vindicate the JUSTICE to be sincere and genuine hospitality provider here. Thanks for reading, apologize for the frankness response of the hotel side. Surely we will continue to improve our short coming towards all the guests in future. Thanks.

Genuine response as below: 1. It is stated clearly in the web, please read before booking(never assume), however, we will discuss with platform provider in order to reduce this misunderstanding. 2. Apologize for late in reply, however anything urgent please phone call, otherwise just WhatsApp. (Because we don't encourage people lower head into phone 24/7) 3. Same as #1, however we will again to discuss with platform provider in helping guests who doesn't like to read in details. 4. We are sincere genuine hospitality provider here, we do apologize for some delay in deposit refund especially to those guests who doesn't take a good care of our room apartment. Normally if without any claims upon guests check out, we will easily perform deposit refund in the same day. Sorry again for some delay. We will surely improve in this issue. Thanks to highlighting this.

Thanks for your excellent review. We will continue to improve our services to all our honourable guests I future. Thanks for your encouragement!!!

Thanks for choosing St Nomad Hospitality. We will continue to improve our services to you and all in coming guests with heart of sincerity. Your review is important to us and do encourage us to continue our passion in hospitality. Thanks again Norhaizawati..

Kindly read carefully before u booked and nullify our sincere effort in providing a sincere accommodation to you. WhatsApp take longer time is mainly because of your last minute response to us. But apologize for the delay in refunding of the security deposit, that's our shortcoming. And for sure you have received your deposit by now. This we will improve it. Thank for your comment.