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Reviews of Urban Living Residence

3 out of 5
Urban Living Residence
Jalan Ilmu, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

ka yan zita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hanging the “please make up the room” no one will clean up. even u saw the cleaning cart. which means they will not refill anything. i stay in 3 nights. no one will clean up n stock up the toilet roll. poor experience.
Stayed 3 nights in Dec 2023
Response from Manager on 27 Dec,2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for any inconvenience you experienced with our housekeeping services not meeting your expectations.We take all guest feedback seriously, and we are genuinely sorry that we fell short of providing you with the clean and comfortable accommodations we strive to offer. Your concerns have been shared with our housekeeping team to address and rectify the issues you mentioned.To ensure this is an isolated incident, we will be conducting a thorough review of our housekeeping procedures and retraining our staff to prevent such issues from recurring in the future.As a gesture of goodwill, we would like to extend an invitation for you to revisit our hotel. We are committed to making amends and providing you with the exceptional service we are known for. Please feel free to contact us directly so that we can assist in making your next stay more enjoyable.Once again please accept our apologies rest assured that your feedback will help us improve our services further.

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Cheng Hai

Liked: Staff & service
Disliked: Property conditions & facilities
The aircon is fixed at 25 degree and its too warm. The bed is also not comfortable and making sounds. Overall the condition is not very good
Stayed 1 night in Mar 2023

10/10 Excellent

Vyvyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and homely feel
Stayed 4 nights in Mar 2023

2/10 Terrible

Sue

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
The towels provided was stained. Banktroom sink was over the toilet seat so our body and face was up against the sink. I burnt my fingers using the adaptor to connect th e hairdryer.
Stayed 1 night in Aug 2022

10/10 Excellent

Rana

Stayed 1 night in Jan 2022
Response from Harris on 29 Jan,2022
Dear Mr Rana, Warm greetings from Urban Living Residence! Thank you for the feedback and we are looking forward to welcoming you back in March! Thank you and best regards, Said Harris Resident Manager

10/10 Excellent

rashidah binti shaik

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
last-minute trip, it was awesome! will definitely stay again.
Stayed 1 night in Nov 2021
Response from Harris on 30 Nov,2021
Dear Ms Rashidah, Warm greetings from Urban Living Residence! Thank you for the wonderful comments! We look forward to welcoming you back to Urban Living Residence! Thank you and best regards, Said Harris Resident Manager

10/10 Excellent

Yew

Stayed 1 night in Nov 2021

10/10 Excellent

Shukry

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2021

10/10 Excellent

Mohd shukry bin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Cleanliness
Cleanliness needs to be looked into thoroughly esp desk/dresser area, chair with dust/crumbs, unclean mugs.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Room comfort
I booked the room for my sister who is sick. She said the TV is not working and the toiletries given to her seemed like leftovers from other people. the front desk seemed lack of sensitivity. She asked my sister if her check out day was that day when she should know it supposed to be the day after.
Stayed 3 nights in Sep 2020