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Reviews of Swiss-Belexpress Kuta Legian

3 out of 5
Swiss-Belexpress Kuta Legian
Jalan Legian Gg., Troppozone, Kuta, Bali

Reviews

6.6
Rating 10 - Excellent. 1 out of 28 reviews" "
Rating 8 - Good. 14 out of 28 reviews" "
Rating 6 - Okay. 7 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice to stay
The room was clean with excellent housekeeping. Breakfast was not my taste at all. Should improve for vegetarian choices/menu.
Stayed 5 nights in Mar 2020
Response from Sedana on 10 Jun,2020
Dear Valuable Guest, I would like to thank you for your recent visit at Swiss Belexpres, Kuta, Bali We very much appreciate for taking the time to share your experience and to rate our hotel. It is certainly valuable for us. I will share your comments to my staff as it will serve as an encouragement to continuously improve our services and facility. Should you at the meantime require further assistance, please feel free to let us know. We are looking forward to welcome you back at Swiss Belexpres Kuta in the near future Best Regards, IB Sedana Putra Hotel Manager.

4/10 Poor

Mimi

Travelled with group
Disliked: Amenities
Overall the hotel experience was fair. The room is tidy everyday but they did not wash the glasses. And regarding the breakfast, i would rate it as very poor service. Please improve the breakfast menu. Have more variety food for the guest. Because not all guest consume eat local food. Even the porridge taste burn and cannot be consume.
Stayed 4 nights in Sep 2019
Response from Made Sabda on 26 Sept,2019
Dear ms/r. Mimi warmest greetings from swiss-belexpress Kuta firstly, we would like to say thanks for choosing us on your recent stay during holiday in Bali thanks for your advice regarding the breakfast, our breakfast is Indonesian food selection item, that served with different menu everyday. however, I will share with our team for our improvement We look forward to welcoming you back again in Swiss-belexpress Kuta in the near future Stay in touch Made Sabda Hotel Manager

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Made on 23 Aug,2019
Dear Mr. Mohammed, A very warm greetings from Swiss-Belexpress Kuta ... Thank you for staying at Swiss-Belexpress Kuta on your recent trip in Kuta and sharing your experience in this forum. please accept our sincere apology for this inconvenience. We look forward in welcoming you back at Swiss-Belexpress Kuta on your nearest trip to Kuta bali. Best Regards, Made Sabda Hotel Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros Great location. Comfy bed. Good breakfast. Cons Paper thin walls. I could hear people 2 rooms down. Housekeeping - Hit and miss. I left to have breakfast with a friend and put the sign out for room made. Came back around 12pm room was still not made. Called Housekeeping advised me that someone will be there shortly. I left room came back around 3 pm. Room was still not cleaned. Dodgy security guard. I had a friend come visit me. The security guard (I forgot his name) came to ask her for ID. I thought it was a security check but he kept it. I thought he was going to give to the front desk for safe keeping. After 30 mins we headed back down and approached the front desk for the ID. They had no idea what we were on about. We saw the security guard and asked for the ID back. He demanded money for it. Asking 100k and not to tell the front counter about it. I demanded the ID back and he eventually gave it. I approached the front desk and complained what had happened. They said they would sort it out. I stayed for further 3 days and saw the same security guard still working and nothing was done. I would've given the property 4/5 but the way they handled my complaint was terrible.
Stayed 4 nights in May 2019
Response from Dian Arifin on 14 May,2019
Dear Viewers A very warm greetings from Swiss-belexpress Kuta ... Many thanks for choosing our hotel on your recent trip to Kuta - Bali and sharing your experiences on this forum. We love to hear that our hotel's location is within walking distance to clubs, bars, souvenir shops and 15 minutes to Kuta Beach. Thank you for complimenting the services delivered by our staffs, I will share your comments to them to maintain their level of services. Please accept our apology for the inconvenience in your room, we will brief our housekeeping team and security team to follow up your concern. We look forward in welcoming you back in a very near future trip to Kuta - Bali. Best regards, Dian Arifin

6/10 Okay

shayne

Liked: Cleanliness
Swiss belexpress
Was in a great location if you like night life , shopping in streets stalls and close to a lot of eateries . Included breakfast was ok and overall good for the money .
Stayed 3 nights in Apr 2019
Response from Dian Arifin on 14 May,2019
Dear Guest, A very warm greetings from Swiss-belexpress Kuta ... Many thanks for choosing our hotel on your recent trip to Kuta - Bali and sharing your experiences on this forum. We love to hear that our hotel's location is within walking distance to clubs, bars, souvenir shops and 15 minutes to Kuta Beach. We look forward in welcoming you back in a very near future trip to Kuta - Bali. Best regards, Dian Arifin

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel at the alley.
Dirty bathroom, smokey smell, lack of toiletries.
Stayed 1 night in Apr 2019
Response from Ratih on 15 Apr,2019
Dear Reviewer, A very warm greetings from Swiss-belexpress Kuta ... Many thanks for choosing our hotel on your recent trip to Kuta Bali and sharing your review in this forum. Please accept our sincere apology for the inconvenience during your stay in our hotel. We will work on the shortfall you experienced during your stay. We have shared to our housekeeping team to pay more attention on the cleanliness of the bathroom. We look forward to have another opportunity in welcoming you again at Swiss-Belexpress Kuta. Best Regards, Ratih Rahayu, E-commerce

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Since you could not supply us a refrigerator in our room we were not able to stay there, Since my wife has medication that needs to be kept cool we were not able to stay at your hotel. But your staff did help us find another one.in Legian.
Stayed 2 nights in Feb 2019
Response from Ratih on 15 Apr,2019
Dear Reviewer, A very warm greetings from Swiss-belexpress Kuta ... Regret to hear that, Please accept our sincere apology for the inconvenience during your stay in our hotel. But start on march 2019 we already to set up refrigerator in our Super Express Room and Triple Express Room to improve our hotel's facilities . We look forward to have another opportunity in welcoming you again at Swiss-Belexpress Kuta. Best Regards, Ratih Rahayu , E-commerce

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay near sky garden
Central and good location. Room is good but the toilet is quite small. You get complementary water for your stay. Just 50 meter to sky garden. I would recommend to all.
Stayed 2 nights in May 2018
Response from Made Sabda on 5 Jun,2018
Dear Mr/s Eileen, Warmest greeting from Swiss-Belexpress Kuta.. Many thanks for choosing Swiss-Belexpress Kuta on your recent trip to Kuta ... We love to hear that you had a great experience and thank you for spending your valuable time to share it in this forum. We really appreciate your good comments on our the most important is our services provided by our team and central of our location. Again, thank you for staying with us and we look forward in welcoming you back again in a very near future. Best Regards, Made Sabda Hotel Manager

6/10 Okay

Siobhan, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but hotel needs improvement.
Good location but overall not the most pleasant stay. There was mould around the bathroom sink, we missed out on housekeeping 2 days of our 12 day stay, the room was not soundproof at all and we were constantly woken throughout the night by people returning to their rooms and talking in the hallway, and we could hear the TV from the room next door or children screaming in the pool downstairs. Our air conditioner leaked water almost every day. There was a stale cigarette smell in the bathroom and room, mainly after housekeeping had been. The breakfast was very ordinary, with very few options, and majority were spicy Asian dishes. Milk at breakfast was often warm and watered down. Staff were friendly but did not speak much English and therefore it was hard to communicate. Quite a disappointing stay considering it is only a new hotel.
Stayed 12 nights in Dec 2017
Response from Made Sabda on 22 Jan,2018
Dear Mr/s Siobhan, Warmest greeting from Swiss-Belexpress Kuta.. Thank you for staying at Swiss-Belexpress Kuta on your recent trip in Kuta and sharing your experience in this forum. Many thanks on your compliment to location is near by pubs, night life and shopping center mall near the beach. We will improve our service and breakfast menu, please accept our sincere apology for this in-convenience. We look forward in welcoming you back at Swiss-Belexpress Kuta on your nearest trip to Kuta bali. Best Regards, Made Sabda Hotel Manager

10/10 Excellent

david, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
I was treated like I was a VIP big smiles from all the staff on arrival. Staff member that stood out ADE made me feel special and helped me out so much.
Stayed 1 night in Nov 2017

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, wonderful staff
Stayed 9 nights in Jul 2017
Dear Gregory, Warmest greeting from Swiss-Belexpress Kuta.. Many thanks for staying at Swiss-Belexpress Kuta on your recent stay and we are happy you have shared your experiences in this forum. We love to hear that you recommend our hotel for our future guests in making decision to stay with us. We look forward in welcoming you back on your nearest trip to Kuta Bali. Best regards, Made Sabda Hotel Manager

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with a wonderful bed.
I overbooked by 2days. Surya helped comp a dinner. Perfect Bed. Wonderful set of staffs. Pool lacks sun. Wall is hollow, can hear next door's convo coming out from power point. No kidding. We had a shock and a good laugh at that. Will be back for sure.
Stayed 6 nights in Jul 2017

8/10 Good

ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Frederic

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
De passage pas plus.
Bon accueil , personnel très professionnel :-) , chambre pour 3 spacieuse et literie confortable avec des draps tachés. Par contre toute petite salle de bain et surtout une très mauvaise odeur de renfermé dans toute la chambre. Et comme dans beaucoup d'hotel , les clients sont bruyants dans les couloirs et TV à fond grrhhhh.
Stayed 3 nights in Oct 2019
Response from Made Sabda (Hotel Manager) on 26 Oct,2019
Dear Mr. Frederic Warmest greetings from Swiss-Belexpress Kuta Firstly we would like to say thanks for choosing us to stay on your previous vacation We do apologize for the inconvenience during your stay, and we have noted and shared regarding your concern for our improvement We look forward to welcoming you again in Swiss-Belexpress Kuta Stay in touch Made Sabda Hotel Manager

6/10 Okay

まこ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
値段が安いので施設はそれなりですけど、部屋に冷蔵庫が欲しかったです。 あとシャワー室の排水が悪くて水の抜けが悪かったです。
Stayed 2 nights in Sep 2019
Response from Made Sabda on 26 Sept,2019
Dear Reviewer warmest greetings from Swiss-Belexpress Kuta Thanks for your kind review and share with us regarding your experience stay We would like to inform you that room with fridge is available, however start from our express super and triple express We look forward to welcoming you again in Swiss-Belexpress Kuta Stay in touch Made Sabda Hotel Manager

8/10 Good

CHUN YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旺中带靜
早餐很棒！
Stayed 2 nights in May 2019
Response from Made Sabda on 26 Jun,2019
Dear Mr/s. Chun Yin Warmest greetings from Swiss-Belexpress Kuta Thanks for staying with Swiss-Belexpress Kuta on your recent vacation in Bali We glad to hear your review that mention good breakfast and good location, we hopefully you have a great experience during stay with us We look forward to welcoming you back again in Swiss-Belexpress Kuta in the near future Stay in touch Made Sabda Hotel Manager

2/10 Terrible

Chen Chung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

SANG HEE

Liked: Property conditions & facilities, room comfort
가성빈 괜찮았어요 ~
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nära till bargatan men tyst hotell.
bra närområde. Nära till bargatan. Men samtidgt tysta rum. så man blev ej störd. Bra wifi. Ok frukost.
Stayed 1 night in Dec 2018
Response from Ratih on 15 Apr,2019
Dear Reviewer, Warmest greeting from Swiss-Belexpress Kuta.. Many thanks for choosing Swiss-Belexpress Kuta on your recent trip to Kuta ... We love to hear that you had a great experience and thank you for spending your valuable time to share it in this forum. We really appreciate your good comments on our the most important is our services provided by our team and central of our location. Again, thank you for staying with us and we look forward in welcoming you back again in a very near future. Best Regards,Ratih Rahayu E-commerce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfekt närområde och tyst hotell
Perfekt närområde nära bargatan. Men samtidigt tyst hotell så man blir ej störd av barerna. Bra wifi. frukosten ok.
Stayed 1 night in Dec 2018
Response from Ratih on 15 Apr,2019
Dear Reviewer, Warmest greeting from Swiss-Belexpress Kuta.. Many thanks for choosing Swiss-Belexpress Kuta on your recent trip to Kuta ... We love to hear that you had a great experience and thank you for spending your valuable time to share it in this forum. We really appreciate your good comments on our the most important is our services provided by our team and central of our location. Again, thank you for staying with us and we look forward in welcoming you back again in a very near future. Best Regards, Ratih Rahayu, E-commerce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralt tyst hotell
Tyst hotell. Nära till discogatan. Bra wifi. Ok frukost
Stayed 1 night in Dec 2018
Response from Ratih on 15 Apr,2019
Dear Reviewer, Warmest greeting from Swiss-Belexpress Kuta.. Many thanks for choosing Swiss-Belexpress Kuta on your recent trip to Kuta ... We love to hear that you had a great experience and thank you for spending your valuable time to share it in this forum. We really appreciate your good comments on our the most important is our services provided by our team and central of our location. Again, thank you for staying with us and we look forward in welcoming you back again in a very near future. Best Regards, Ratih Rahayu, E-commerce

4/10 Poor

JANGMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
안씻고 잠만잘거면 가세요.
냉장고가 없구요 일단은 하수도 진짜 잘 물 안내려가구요. 욕실샤워커튼 곰팡이 냄새 ㅠㅠ 숨못쉬겠음 샤워만 하는데 40분 걸림 한쪽 팔닦고 물빠지는거 기다리고 또 다른팔닦고 물빠짐 기다리고 다리도 마찬가지로 나눠서 종아리-왼쪽-기다림 -오른쪽종아리 닦고 기다림 등 닦고 물빠짐기다림 가슴앞부분 닦고 물빠짐 기다림ㅠㅠ 얼굴 세수하고 기다림 오프너도 없음 밤9시인데 룸서비스로 오프너 시켰더니 레스토랑 아침에 연다하고ㅠㅠ 다행히 하루만 자기위해 가서다행임
Stayed 1 night in Oct 2018
Response from Made Sabda on 1 Nov,2018
Dear Reviewer, A very warm greetings from Swiss-belexpress Kuta ... Many thanks for choosing our hotel on your recent trip to Kuta Bali and sharing your review in this forum. Please accept our sincere apology for the inconvenience during your stay in our hotel. We will work on the shortfall you experienced during your stay. Refrigerator, we are not providing refrigerator in the room but We have planned to provide refrigerator for Super Express Room type to improve our hotel's facilities. We have shared to our housekeeping team to pay more attention on the cleanliness of the bathroom. We look forward to have another opportunity in welcoming you again at Swiss-Belexpress Kuta. Best Regards, Made Sabda Hotel Manager

8/10 Good

arno, België

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heel vriendelijk personeel en hygiënisch
Vriendelijk personeel, leuk zwembad om even te sporten. Goede ligging en omdat het in een steeg ligt heb je geen last van het drukke verkeer. Goeie surf plek voor beginners. Drukke buurt wel, als je wil ontspannen moet je richting Amed gaan.
Stayed 1 night in Sep 2018
Response from Made Sabda on 6 Jan,2019
Dear Reviewer, Warmest greetings from Swiss-Belexpress Kuta. Many thanks for choosing our hotel on your recent trip to Kuta - Bali. We love to hear that you have enjoyed your stay in our hotel. Thank you for your compliment on our friendly staffs and nice pool for sport. Your compliment on our hotel's location will help our future guests to choose our hotel on their upcoming trip to Kuta Bali. I will share your nice words to all of our staffs who made your memorable stay. We look forward in welcoming you back to Swiss-Belexpress Kuta, Legian. Best regards, Made Sabda Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
The room was clean, staffs were friendly and helpful. The only problem was the floor got a bit wet from the AC. We didn’t complain though as we thought it wasn’t a big deal. There were many family with the kids when we stayed there. And the kids were screaming loudly like late at night n we could hear it from inside of our room. But overall the hotel was pretty fine, worth every penny.
Stayed 3 nights in Jan 2018
Response from Made Sabda on 22 Jan,2018
Dear Mr/s. Anonymous, A very warm greetings from Swiss-Belexpress Kuta ... Thank you for staying at Swiss-Belexpress Kuta on your recent trip in Kuta and sharing your experience in this forum. Many thanks on your compliment to our rooms, services. We will improve our problem leaking from AC. please accept our sincere apology for this in-convenience. We look forward in welcoming you back at Swiss-Belexpress Kuta on your nearest trip to Kuta bali. Best Regards, Made Sabda Hotel Manager

8/10 Good

saber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

tommi

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

St. Nurafiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
serasa gak nginap di hotel. TV nya susah dioperasikan..alasannya krn hotel baru...maksudnyaaa....