Interior entrance

Reviews of Fauchon Hotel Kyoto

4.5 out of 5
Fauchon Hotel Kyoto
406 Namba-cho, Matsubara sagaru, kawaramachi-dori, shimogyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 89 reviews" "
Rating 8 - Good. 10 out of 89 reviews" "
Rating 6 - Okay. 2 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Siu Mee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stagf service was putstanding. Maiko was vwry helpful and the roo. Was well maintained by housekeeping. Locatio was aottle far. Maling chauffet service wouldbe a benefit
Stayed 4 nights in Apr 2024

6/10 Okay

Bussaraporn, LaJolla

The rooms are clean, but slightly small. The gym is not as expected (not well equipped)
Stayed 2 nights in Mar 2024

10/10 Excellent

miro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warmly welcome to guest. Convenient to dining out, close to train station and famous temple.
Stayed 3 nights in Oct 2023

8/10 Good

Timur

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting style. Comfortable set up.
Stayed 2 nights in Jan 2024
Response from Timur on 12 Jan,2024
Timur samaThank you very much for staying at Fauchon Hotel Kyoto.We are very happy to hear that you had a comfortable stay.We will continue to improve our services and strive to become a hotel that is loved by everyone.Please come visit us again when you come to Kyoto.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. Very clean. Attentive staff communicated well in English. Friendly bartender. Beautiful view of the river from the restaurant. Amazing food and pastries. Nespresso and teaa well stocked in the room. Would absolutely love to stay again. We walked everywhere in Kyoto right from the hotel. Imperial palace, gardens, multiple temples, restaurants. The river walk. Highly recommended.
Stayed 3 nights in Dec 2023
Response from Victor on 6 Jan,2024
Dear Victor sama,Thank you very much for staying at Fauchon Hotel Kyoto.We are very happy to hear that you complimented our hotel staff.It's great that you were able to feel the culture of Kyoto through the activities around the hotel.We hope that you will choose Fauchon Hotel Kyoto when you come to Kyoto again.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Viva

Stayed 4 nights in Dec 2023
Response from Viva on 6 Jan,2024
Viva sama,Thank you very much stayed with us.We are glad to hear that your stay at Fauchon Hotel Kyoto was a good experience.If you come to Kyoto again, please choose Fauchon Hotel Kyoto.We are looking forward to see you again!Fauchon Hotel kyoto

10/10 Excellent

D T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This hotel is amazing, the rooms so beautiful and finished to the highest standards. The level of service here was outstanding. Can’t say enough and would highly recommend
Stayed 2 nights in Dec 2023
Response from DT on 3 Jan,2024
Dear DT sama,Thank you very much stayed with us and thank you very much for writing your evaluation on the site.We will strive every day to further improve customer satisfaction.We hope that you will choose Fauchon Hotel Kyoto when you come back to Kyoto again.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Elisabetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Elisabetta on 3 Jan,2024
Dear Elisabetta sama,Thank you very much stayed with us and thank you very much for writing your evaluation on the site.We hope that you will choose Fauchon Hotel Kyoto when you come back to Kyoto again.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with exceptional attention to detail. Friendly staff able to serve an international clientele with confidence and warmth.
Stayed 1 night in Dec 2023
Response from Kimberly on 15 Dec,2023
Dear Mr./ Ms. Kimberly,Thank you very much stayed with us and thank you very much a great review.All of our staff will continue to work hard to become a hotel that is loved by everyone.We hope that you will choose Fauchon Hotel Kyoto when you come to Kyoto again.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deokwon JANG went above and beyond by fixing a taxi mix up. The property is beautiful. The 10th floor bar is terrific and the bartender is even more terrific. Highly recommended.
Stayed 4 nights in Oct 2023
Response from Joseph on 7 Nov,2023
Dear Mr. /Ms. Joseph,Thank you very much for staying at Fauchon Hotel Kyoto.We are very honored that you included the staff's name in your comment.We hope that you will choose Fauchon Hotel Kyoto when you come to Kyoto again.We are looking forward to see you again.Fauchon Hotel Kyoto

8/10 Good

akshat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay in Kyoto
Family trip to Kyoto. Spacious rooms and a well designed boutique hotel.
Stayed 2 nights in Oct 2023
Response from akshat on 2 Nov,2023
Dear Mr./ Ms. akshatThank you very much for stayed with us.We are very honored to receive this compliment.We hope that you choose Fauchon Hotel Kyoto when you and your family come back to Kyoto.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from check in, comfortable beds, great snacks in room and the pajamas were incredible. The only disappointing issue was that I went to the gift shop to buy the pajamas I had in the room, but when I came home I realized they gave me the large instead of the small which I asked for. Now I need to figure out how to get a new pair sent to me and send the too large pair back. Other than that, it was a perfect hotel with a great view of the mountains and river.
Stayed 2 nights in Sep 2023
Response from Leslie on 6 Oct,2023
Dear Ms.LeslieWe are very happy to hear that you were satisfied with your stay.We apologize for any inconvenience caused regarding the gift shop.We would appreciate it if you could confirm that we will contact you from staff.We are looking forward to seeing you coming again.Fauchon Hotel Kyoto

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and sweet stay in Kyoto
An amazing experience with modern style decor. They even have a unique welcome set in the room. Appliances were all of top quality. Location is also slightly away from the busy shopping area but still within a few minutes walk.
Stayed 3 nights in Sep 2023
Response from Michael on 6 Oct,2023
Dear Mr./ Ms. MichaelThank you very much for staying at Fauchon Hotel Kyoto.We are very happy to hear that you complimented the decoration of the room.Thank you for posting so many photos.Next time you come to Kyoto, please choose Fauchon Hotel Kyoto.We are looking forward to seeing you coming again.Fauchon Hotel Kyoto

10/10 Excellent

KEUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. All staff are friendly and helpful, especially Nanamie san and Kana san, they are really providing outstanding supports to customers.
Stayed 1 night in Sep 2023
Response from KEUNG on 6 Oct,2023
Mr./ Ms. KEUNGThank you very much for staying at Fauchon Hotel Kyoto.We are very honored that you praised our staff and that you remembered our staff's names.We hope that you will choose Fauchon Hotel Kyoto when you come to Kyoto again.We are looking forward to seeing you coming again.Fauchon Hotel Kyoto

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for our trip to Kyoto. We felt safe, it was super clean and the area was great. The rooms have a lot going on in them, but other than that, it was very wonderful.
Stayed 2 nights in Sep 2023
Response from Megan on 3 Oct,2023
Dear, Ms. Megan,Thank you very much stayed with us.We are very happy to hear from you good review.Regarding room problem, Regarding the issue with the room, we would appreciate it if you could provide us with more details.Regarding the issue with the room, we would appreciate it if you could provide us with more details.We are looking forward to see you again!Fauchon hotel kyoto

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with so much character. Staff was amazing and food was terrific. Very convenient walk to main shopping and close to a river for nice walking/running routes.
Response from Jason on 23 Aug,2023
Dear. Mr. Jason,Thank you very much for staying at Fauchon Hotel Kyoto.It is a great honor for us to have praised our staff.We are looking forward to see you again, when you come to Kyoto!Best regards,Yuki Fujio Fauchon Hotel Kyoto

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Eugenia on 3 Oct,2023
Dear Mr./ Ms. Eugenia Thank you very much for staying at Fauchon Hotel Kyoto.We are very happy to receive such a high evaluation.When you come to Kyoto, please choose Fauchon Hotel Kyoto.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Gerardo

Stayed 2 nights in Jun 2023

10/10 Excellent

Andrei, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent all ways property
Stayed 5 nights in May 2023

10/10 Excellent

Brenda

Stayed 4 nights in May 2023

10/10 Excellent

Anders, Bavaro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel. Breakfast was very boring... same everyday...
Stayed 4 nights in May 2023

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay. The only complaint was that dinner filled me up but not my husband. He could have eaten double portions. We both agreed it was delicious.
Stayed 3 nights in May 2023

4/10 Poor

Carolina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
terrible breakfest
Stayed 5 nights in Apr 2023

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel
Everything was perfect. Contemporary, very chic decor and furnishings. The superior room has adequate space. Customer service from staff members was impeccable. The hotel is a good 15 min walk from train station. Very close to Gion district. Luggage forwarding service is very convenient and well worth it around $25-30 per luggage depending on weight and size ….. takes overnight delivery to most hotels around neighboring cities/towns but sometimes may take up to 2 days, so just be aware. Thank you for all the free tasty treats, shopping bag and coffee/tea provided in the room. The high quality and comfortable slippers and pajamas provided are a plus! Check in and check out were a breeze. Definitely unforgettable stay and highly recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkably nice and the restaurant great, particularly breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel, beautiful room and excellent location (10 minutes walk to the Gion district). Breakfast is served on the top floor by attentive staff with breath-taking view of what Kyoto has to offer. Cherry blossoms are right outside our window.
Stayed 4 nights in Apr 2023

10/10 Excellent

Caroline, Redlands

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. The hotel is new and chic! The staff so helpful. The ambience fantastic. We will definitely stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!!
The staff was lovely and our room was beautiful. We had a Mountain View suite on which provided a perfect amount of privacy for a family of 3. We also had an amazing view of the cherry blossom tree lined streets.
Stayed 3 nights in Mar 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean and the staffs are very friendly. I would definitely recommend it.
Stayed 2 nights in Mar 2023

10/10 Excellent

Yunji

Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked Everything. Perfact for female tourist. Every one is kind. Location is great.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very designed and lovely

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable todo frances, buena comida, pocas opciones para el desayuno
Stayed 3 nights in Apr 2024

6/10 Okay

Franz Juergen

Travelled with family
Liked: Cleanliness
Definitiv kein 5-Sterne Hotel. Nicht vom Service, nicht von der Ausstattung. Vielleicht 4 Sterne. Die Hotelbar hat nur an 2 Abenden der Woche geöffnet. Personal zum Teil schlecht English sprechend. Das gesamte Interieur stammt aus Barbie Land - alles in Rosa. Nicht als 5 Sterne Hotel zu empfehlen. Ich verstehe nicht, weshalb dieses Hotel in der Gruppe „Leading Hotels of the World“ LHW enthalten ist
Stayed 3 nights in Apr 2024

2/10 Terrible

Jong-Chan

Stayed 8 nights in Mar 2024

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
パリの空気を感じる最高のホテル
今回は2度目の利用だったので「お帰りなさい」と迎えていただきました。フロントスタッフ、レストラン、ティーサロン、館内どこへ行ってもとにかく素晴らしい接客でした👍また是非利用させていただきたい最高のホテルです。
Stayed 2 nights in Jan 2024

10/10 Excellent

CHUN SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工的英文能力很好,飯店後方有很多餐廳,走八分鐘可以到四条河原町,購物吃飯都很方便。可以的是,Gourmet Bar每次住宿只有提供一次,所以對住很多晚的旅客就不划算。
Stayed 3 nights in Jan 2024
Response from CHUN SHENG on 14 Jan,2024
CHUN SHENG sama,非常感謝您入住京都馥頌酒店。我們很榮幸獲得對員工語言能力的讚揚。我們很高興聽到您在我們酒店的住宿為您的京都之旅留下了永久的回憶。請注意,飯店的政策規定每次入住僅限一次進入美食酒吧。我們將在公司內部分享此回饋。感謝您的回饋意見。希望您再次來到京都時選擇京都馥頌酒店。我們全體員工期待CHUN SHENG sama 再次回到我們酒店。京都馥頌飯店

10/10 Excellent

shinzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
京都で日本的フランス
想像していたよりも、日本的なおもてなしと距離感が良かった。また宿泊してもいいかなと考えている。
Stayed 2 nights in Dec 2023
Response from shinzo on 15 Dec,2023
shinzo 様過日はフォションホテル京都にお越し頂き誠にありがとうございます。また素敵な口コミを投稿して下さった事、重ねてお礼申し上げます。shinzo様の想像を超えた満足を提供する事が出来きて大変嬉しく存じます。フォションホテル京都はパリに続いて世界で2つ目のホテルである為、これからも皆様がご満足頂けるサービスを追求し続けて参ります。また京都を訪れる機会がございましたら当ホテルをお選びいただけますと幸いです。shinzo様のまたのお帰りをスタッフ一同お待ち申し上げております。フォションホテル京都

4/10 Poor

KYOKO

Stayed 1 night in Nov 2023
Response from KYOKO様 on 15 Dec,2023
KYOKO様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。口コミを投稿して下さった事、重ねてお礼申し上げます。皆様に愛されるホテルになれるよう、日々精進して参ります。また京都にお越しの際はフォションホテル京都をお選びいただけますと幸いです。KYOKO様のまたのお越しをスタッフ一同お待ち申し上げております。フォションホテル京都

8/10 Good

On Man amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from On Man amy on 3 Jan,2024
Dear On Man amy sama,Thank you very much stayed with us and thank you very much for writing your evaluation on the site.We hope that you will choose Fauchon Hotel Kyoto when you come back to Kyoto again.We are looking forward to see you again!Fauchon Hotel Kyoto

10/10 Excellent

Rei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
女性の憧れが詰まったようなお部屋。清潔で美しく静かで一日中お部屋でくつろげます。 スタッフのホスピタリティは中程度、若いスタッフが多い印象、伸び代がありきっと改善すると信じています。
Stayed 1 night in Nov 2023
Response from Rei 様 on 2 Dec,2023
Rei様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。また、貴重なご意見を賜りました事に心よりお礼申し上げます。お部屋に関しまして、京都とパリの融合を感じていただけるよう、西陣織のファブリックを使用したドアや、唇の形のソープディッシュなど遊び心がありつつも、伝統を大切にしたデザインが特徴的です。お部屋でお寛ぎ頂けたようで安心しております。スタッフのホスピタリティに関しまして、今後ご来館頂くお客様全員にお楽しみ頂けるよう日々精進して参ります。今後ともフォションホテル京都をご愛好頂けると幸いです。Rei様のまたのお越しをスタッフ一同お待ち申し上げております。フォションホテル京都

10/10 Excellent

Shunya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランは朝夜食ともに素晴らしかったです。 部屋の雰囲気も大変満足致しました。 ゲート前にバス停があるのも良かったと感じます。
Stayed 1 night in Nov 2023
Response from Shunya on 7 Nov,2023
Shunya様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。また口コミを投稿して下さった事、重ねてお礼申し上げます。ご満足いただけた事、そのようなお言葉を頂けた事は何よりの喜びでございます。また京都にお越しの際はフォションホテル京都をお選びいただけますと幸いです。スタッフ一同、Shunya様のお帰りをお待ち申し上げております。フォションホテル京都

8/10 Good

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from YUMI 様 on 2 Nov,2023
YUMI 様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。また、ホテルの評価もして下さった事重ねてお礼申し上げます。また京都にお越しの際はフォションホテル京都をお選び頂けますと幸いでございます。スタッフ一同、YUMI様のまたのお越しをお待ち申し上げております。寒い日が続いて参りますがどうかご自愛くださいませ。フォションホテル京都

10/10 Excellent

MAYUMI

Liked: Cleanliness, staff & service, property conditions & facilities
玄関からお部屋に入っても フォションの店舗の中で過ごせるー! って感じでした。 高瀬川、鴨川のそばで ロケーションも抜群です。
Stayed 1 night in Oct 2023
Response from MAYUMI 様  on 15 Oct,2023
MAYUMI 様 過日はフォションホテル京都にご宿泊いただき、誠にありがとうございます。また素敵な口コミをいただけたこと、心より感謝いたします。お部屋内のインテリアはフォションホテルのテーマカラーの黒、ゴールド、白、そしてフォションピンクを基調としており、グルメバーを含め細部に至るまでフォションのこだわりがつまった特別な空間でございます。また京都にお越しの際はフォションホテル京都をお選びいただけますと幸いです。MAYUMI様のまたのお越しをスタッフ一同お待ち申し上げております。フォションホテル京都

10/10 Excellent

Shiho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーション抜群でした 朝食も充実の内容です
Stayed 1 night in Oct 2023
Response from Shiho様 on 15 Oct,2023
Shiho様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。またクチコミを投稿頂きました事、併せてお礼申し上げます。ご朝食をお褒め頂き、グルメホテルとして大変光栄なことでございます。また京都にお越しの際はフォションホテル京都をお選び頂けますと幸いです。Shiho様のまたのお越しをスタッフ一同お待ち申し上げております。フォションホテル京都

10/10 Excellent

kazuhisa

Stayed 1 night in Aug 2023
Response from Kazuhisa様 on 3 Oct,2023
Kazuhisa 様過日はフォションホテル京都にご宿泊頂き誠にありがとうございます。また高評価を頂けた事、大変嬉しく存じます。Kazuhisa様より頂いた評価に甘んじる事なく、スタッフ一丸となって精進してまいります。また京都にお越しの際はフォションホテル京都をお選び頂けますと幸いです。Kazuhisa様のまたのお越しをスタッフ一同お待ち申し上げております。フォションホテル京都