City view
Check availability

Reviews of Kyoto Hotel SANOYA

3.5 out of 5
Kyoto Hotel SANOYA
539 Higashishiokoji-cho, Higashinotoind, Shimogyoku, Kyoto, Kyoto

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 156 reviews" "
Rating 8 - Good. 68 out of 156 reviews" "
Rating 6 - Okay. 14 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 0 out of 156 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Maryam

Travelled with family
An average hotel. No coffee 😔
This is a very average hotel. Location is good, close to Kyoto station but far from night life. The cleanness in the room is decent but the lobby has a bad smell, kind of like old smoke. Pillows are very uncomfortable. The public bath is nice and clean. There is no coffee in the room or in the lobby, you should go and buy coffee in the morning. They provide Japanese style PJ and free beer in the afternoon which is nice.
Stayed 3 nights in Dec 2023
Response from Hotel Sanoya Staff on 7 Jan,2024
Thank you for taking the time to leave a review. We are glad you found our location and our public baths to your satisfaction and will do our best to make improvements to the atmosphere of the lobby and provided amenities. While we provide tea as an in-room amenity, we do offer a drink service in the lobby that includes coffee. We hope you enjoyed your time in Kyoto and hope you will stay with us again on your next visit.

10/10 Excellent

Lin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to all the transportation and restaurants.
Stayed 3 nights in Apr 2023
Response from Hotel Sanoya on 10 Apr,2023
Thank you for choosing Hotel Sanoya! We're so happy you enjoyed your stay and found our location to be amenable. We hope to see you again on your next trip to Kyoto!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location, Clean Rooms, Hot Public Baths
Our stay at Hotel Sanoya in Kyoto was very enjoyable. The hotel is conveniently located close to Kyoto Station and the staff was extremely helpful, professional and friendly. The rooms are Japanese style with tatami and futons, which is exactly how I like it. The rooms were very clean and I did NOT detect any cigarette smoke smell (which can be a consideration in Japanese hotels). The public bath was spacious and hot, though our room also had a private bath tub/shower as well. As a tip, Kyoto Station is big, so in order to find the most convenient exit, head towards the "Porta" section of the station head out Exit A5 and turn left before crossing the street. The hotel is right there! Alternatively, if you want to hit up a combini, Exit A3 takes you out right next to FamilyMart and you just cross the street (with Kyoto tower on your left) afterward to get to the hotel.
A 5-person room
Stayed 2 nights in Apr 2022
Response from ホテル佐野家 on 19 Apr,2022
Thank you for staying with us. I am glad to receive your compliment. Please come again if you have the opportunity.

4/10 Poor

Pahoua

Disliked: Property conditions & facilities, room comfort
Outdated, smelly, bad futons
Was very disappointed that the mattress was uncomfortable to sleep on. The pillow was small and flat. Didn’t like the open area in lobby for smoking, it made the whole lobby smell!! We got the room with shower and bathroom which was a good idea but it room was outdated and shower and toilet was in different corner of the room. The doors and floor are so thin that we could hear everything around us!
Stayed 1 night in Aug 2019
Response from HOTEL SANOYA on 17 Aug,2019
Thank you for your staying and your opinion. We`re so sorry. we`ll correct it. The smell in the lobby is for Insect repellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I really enjoyed my stay there
Stayed 3 nights in Dec 2018
Response from HOTEL SANOYA on 5 Jan,2019
Thank you for your stay.

8/10 Good

GRACE, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience with a Ryokan
the location was great. close to the station. the staff were great and friendly. the rooms were comfortable. if you're not used to sleeping on the floor, it might be a problem. but for the experience it was great. Couldn't do it for more than a couple of nights.
Stayed 3 nights in Aug 2018
Response from Hotel sanoya on 1 Sept,2018
Thank you for your stay and good review.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandsons first trip
Great Japanese breakfast. Location is very convenient.
Response from Hotel sanoya on 28 Mar,2018
Thank you for your staying and good review. please good luck for your life.

4/10 Poor

Kory , La Jolla, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Wahitsu (Japanese room)
We booked for a Japanese room but it was very small and was far from a Japanese room as I know of it. The room had very poorly repaired and scratched-all-over furniture. The room was the same floor with the sub-kitchen and very noisy. Staff was very kind and helpful, the only positive point. Will only recommend to the homeless person.

8/10 Good

Verified traveller

Liked: Staff & service
Very close to Kyoto Station. Convenient transport
Minimal facilities in room. Best thing is location.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, old world charm
We were very pleased with the Ryokan style room. The comfortable futons were laid out by staff at 7:30 pm, there were various size robes and slippers available in room. The public bath was clean and tasteful. The Japanese traditional breakfast was delicious, and added an old world charm to our whole experience. The staff speaks very little English but enough to patiently make our needs known. It was located in walmi g distance to the train station which made it easy to get around.We would definately stay there again.

8/10 Good

W from Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, location, comfortable room.
The staff are very helpful and meals are all delicious.

10/10 Excellent

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the train station
It is clean and has big space. The hotel staff is very nice. All of our family members are happy for staying 4 night there. The only thing I am not happy is that the restaurant is not a walk-in place. You have to reserve the food before you can get in. The restaurant staff does not know english at all. But it doesn't matter. There are huge food selections in the train station. It only take 1 min to walk there.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ryokan experience
Great for an authentic Japanese experience. Very close to Kyoto station. If you want their evening meal you should request that by 6pm the night before
Response from hotel sanoya on 15 Mar,2018
Thank you for your stay. please good luck for your life.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from hotel sanoya on 15 Mar,2018
Thank you for your stay. please good luck for your life.

6/10 Okay

SIEW NEO, Singapore

Liked: Staff & service
One night stay in Kyoto
Stayed one night. Overall quite good .Tried the public bath in hotel , which is quite relaxing. Hotel name on the front of building very small , so have to watch out for it , as I missed the name twice !!
Response from hotel sanoya on 15 Mar,2018
Thank you for your stay and good review. Please good luck for your life.

8/10 Good

DIEP TN, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Futon room is spacious and comfort except the bathroom is pretty small and old
Response from hotel sanoya on 15 Mar,2018
Thank you for your stay and good review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic traditional Japanese style room.
The hotel, though a bit old, does not show it's age and is very elegant and clean. the staff are really nice and helpful.
Response from Hotel Sanoya on 26 Feb,2016
Thank you for your stay and good review. We`re going to keep a good service every day for our guest. We`re looking forward to your visit again. Thank you

6/10 Okay

FUNG LING, Hong Kong

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Family stay
Convenient location, bathroom is very clean, staff attitude is positive and helpful. Hotel condition is old, we could hear people chatting from the other side of the room clearly. My husband went down to the front desk to file a complaint in the middle of the night and it was addressed immediately. Breakfast is traditional Kyoto style, nice presentation and tasted good.
Response from Hotel sanoya on 24 Feb,2016
Thank you for your stay and good review. we`re going to try to good service every day for guest. and to offer for delicious japanese food and facilities. we`re looking forward to your visit again. Thank you

10/10 Excellent

Imelda, Jakarta,Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanoya Hotel by Kyoto Station
We choose a Ryokan style room. It was very big and interesting with Tatami matts and sliding partitions. The service was fine and the staff were very friendly and helpfull. The authentic Japanese breakfast was a great experience. I would recommend for ryokan experience. The only negative feature was that there was a smell in the toilet area which was detectable when we entered the room.
Response from Hotel sanoya on 1 Mar,2016
Thank you for your stay and good review. we`ll be ready a clean room and delicious food for guest. and we`re going to try it every day. and we`re so sorry for bad a smell in the toilet area. It`s cleaned more beautifully. we`re looking forward to visit again. Thank you

8/10 Good

Chris, Brisbane, OZ

Liked: Cleanliness, staff & service, room comfort
Great experience with Japanese style room.
Very handy location to Kyoto train station, walking distance to CBD. Staffs are very nice even limited English. Breakfast is very good, too. I'd send pics to my friends who are willing to Japan. Thanks a lot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Isra, Bangkok

Liked: Room comfort
Good value for money -very close to Nagoya station
Stayed at twin room. The room and bathroom are rather small which is expected. Bedding were quite comfortable. Window can not be open though. Quite a good value for money. Excellent plus is that it's very close to JR Nagoya with Subway just around the corner. Familymart also very close by. Good quick stop before traveling elsewhere but staying too long might make you stressed out due to small space and locked window.

8/10 Good

Margaret, Brisbane

Liked: Cleanliness, staff & service
Traditional Excellence
Terrific stay, the comfort was good considering we were a family first time experiencing traditional Ruakans and futons. Hotel was very well situated to train, entertainment.

8/10 Good

Rhonda, Singapore

Liked: Cleanliness, staff & service, room comfort
Good location, clean and spacious
Location is excellent. Only a few minutes walk from Kyoto station. Daiso is nearby. Breakfast was good, served by an elderly woman who can speak good English. The hotel lobby and onsen is clean and spacious. Our room was surprisely very big for 4 people. It can actually accommodate up to 8 people. The only complain I have is that our room was directly facing a banquet room and beside the kitchen. The smell and noise was quite disturbing. Other than that, our stay was rather comfortable and would highly recommend it.

10/10 Excellent

Sabrina, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, fantastic service
very good location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cinthia, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice / Incredible Location
The hotel was in a perfect location... 1 block from Kyoto Train Station. Since we have never been to Japan, this was very important. Japanese style hotel with futon mats to sleep on. Customer Service was outstanding. Front desk manager or General Manager was superb! Breakfast was a traditional 7 course Japanese breakfast, very fun. Very expensive, but we did come the first week of April. The hiking trails of Kurama and the Red Gates are a must see. Since we are Christian American's, we wanted just a brief overview of the temples so we took a full day bike ride tour. It was perfect to entertain the teenagers as well.

10/10 Excellent

Ming Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然是傳統日式飯店，服務好、地理位置佳。房間大尤其是晚餐很好吃。連續住2天彩色都不一樣。很棒的住房經驗
Stayed 2 nights in Aug 2023

8/10 Good

NOBUTAKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

HSUEH-YING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Sanoya on 6 Apr,2023
Thank you for staying with Hotel Sanoya. We're glad you enjoyed your stay. When you come to Kyoto again, we are looking forward to your visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ホテル佐野家 on 22 Oct,2021
この度はご宿泊していただきまして誠に有難うございました。いい評価していただき、私とも大変うれしく思っております。また機会があれば是非お越しくださいませ。 お待ちしております。

10/10 Excellent

yuanjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的旅館
地點便利、服務人員很有禮貌、浴場舒服、離各大百貨都不遠，附近吃飯逛街都很不錯，房間大，是市區少見的日式旅館
Stayed 2 nights in Feb 2020
Response from ホテル佐野家 on 7 Mar,2020
感謝您與我們在一起。 我們很高興我們讓您在我們的酒店中慢慢度過。 如果有機會請過來。

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
2泊しました
朝食ビュッフェは、和食が値段の割に美味しかったです。 お風呂は、シャワーホースにカビが生えたままだったり、清潔感はそこそこでした。スタッフさんは皆さんとても気持ちよく対応して下さいました。 タオル、とっても固かった‼️連泊の場合、頼まないと部屋に入ってこないので布団敷きっぱなしになります。構わない人は、荷物も放り出したまま観光に出られるので便利です。
Stayed 2 nights in Feb 2020
Response from ホテル佐野家 on 27 Feb,2020
ご宿泊して頂きまして誠に有難うございました。お褒め言葉も嬉しく思っております。それからご指摘も有難うございました。みんなが注意するようにさせて頂きます。またお越しになられるのをお待ちしております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行オススメ
滞在中、臨機応変に対応してくださり、感謝。 スタッフさんとても優秀です。 滞在した和室も広かった。 朝食バイキングも 種類がたくさんありしかも美味しい。 大浴場は昭和の香りを残したデザインだけど 快適。ただし若干お湯熱め。 京都駅、京都タワーすぐ横の一等地。 老舗ホテルの底力を見ました。
Stayed 1 night in Nov 2019
Response from ホテル佐野家 on 28 Nov,2019
ご宿泊をして頂きまして誠に有難うございました。朝食バイキングをしてからまだ日が浅いがお褒め言葉を頂き、私ども嬉しく思っております。またご機会がございましたら是非とも宜しくお願い致します。お待ちしております。有難うございました。

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
そこそこ良かった
部屋は古い感じでしたが、広くて寝る部屋と食事の部屋が別にあったので、夜遅くまでみんなでお酒が飲めて良かった
Stayed 1 night in Nov 2019
Response from ホテル佐野家 on 25 Nov,2019
ご宿泊をして頂きまして有難うございました。ご不便なくご利用頂いたようで私ども嬉しく思っております。また機会がございましたら是非宜しくお願い致します。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
古き良き日本の旅館
家族全員で布団を並べて寝られる広い和室が子供たちに新鮮だったようで大はしゃぎしていました。京都駅の地下ショッピングモールへの入り口も近く、とても便利でした。ただ、駐車場がなく近くのパーキングに留めましたが、京都はとにかく駐車場が高い！
Stayed 1 night in Oct 2019
Response from ホテル佐野家 on 29 Oct,2019
ご宿泊して頂きまして誠に有難うございました。館内ではご不便なく過ごして頂いたようで私ども嬉しく思っております。また機会があればお越しになられるのをお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from RYOKAN HOTEL SANOYA on 28 Sept,2019
Thank you for your staying. please good luck for your life. RYOKAN HOTEL SANOYA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋も清潔にされていて良かった。 チェックイン前に荷物を預ってもらえたので重たい荷物を持たず観光する事ができ良かった。また、行きたい所の交通手段を聞いてみたところ親切に調べて頂けた。 京都駅に近い立地だったので、交通、食事ともに困らなかった。
Stayed 2 nights in Aug 2019
Response from ホテル佐野家 on 17 Aug,2019
ご宿泊して頂きましてありがとうございます。 ご不便なく過ごして頂いたようで従業員一同嬉しく思っておりあす。また機会があればお越し下さいませ

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
宿泊の値段を考えると頑張ってると思いました。
ユニットバスじゃないのは嬉しかったのですが、お風呂の蓋、床のカビが酷くて残念でした。 料理はとても美味しく満足でした。
Stayed 1 night in Jul 2019
Response from ホテル佐野家 on 3 Aug,2019
ご利用して頂きまして誠にありがとうございました。 お風呂の件につきましては大変失礼いたしました。今後清掃を徹底的にするように致します。申し訳ございませんでした。貴重なご意見ありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
교토역에서 도보로 5분거리로 일본 전통식다다미방의 안락함과 대욕장으로 가족여행에 굿 ^^ 가족들과 일본 전통식 조식도 가성비 대비 굿~~
Stayed 1 night in Oct 2018
Response from Hotel sanoya on 25 Oct,2018
숙박해주셔서 감사드립니다. 다음에 기회가 있으시면 들려주십시요. 가정에 좋은 일만 있으시길 기원합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯的日式風旅店
位於京都車站附近,位置絕佳,除了塌塌米外地下室還有澡堂,可體驗日式風格旅店.是一間CP值高的住宿地點.
Stayed 2 nights in Oct 2018
Response from Hotel sanoya on 26 Oct,2018
谢谢你利用。 另外,当有了机会的时候请顺便去。 谢谢了。

10/10 Excellent

Bongnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 별5개! 가격대비 짱
저희 부부,중고생 딸들과 함께 4인 다다미룸(금연)을 이용했는데, 교토타워와 교토역 근처라 도보로 이용하기 편했습니다. 대중 목욕탕과 유카타가 준비되어 있어 여행후 여자들은 우루르 내려가 한꺼번에 씻고오고, 담달 아침에도 우르르... 조식도 깔끔하니 좋아요!(체크인 할때 7시, 7시30분, 8시 선택가능) 한국인 직원분도 1명 계시는데 엄청 친절하세요. 선 할인받아 1박 4인1실 조식포함 32,400엔 가격도 그정도면,,, 큰 기대 않하고 가면 만족하실거예요.ㅎㅎ
Stayed 1 night in Aug 2018
Response from 호텔 사노야 on 18 Aug,2018
숙박해주셔서 진심으로 감사드립니다. 저희 호텔에 고객님의 여행에 도움이 되시었는지요? 다음에 기회에 있으시면 들려주시길 바랍니다. 감사합니다.

8/10 Good

しゅう, 愛知

Liked: Staff & service
Stayed 1 night in Jun 2018
Response from Hotel sanoya on 6 Jul,2018
Thank you for your stay. please a good luck for your life.

8/10 Good

Jung wha

Liked: Cleanliness, staff & service, room comfort
접근성이 좋았던 호텔
교토역에서 가깝고 주변 식당과 편의점등 편의시설등 만족했습니다 로비에 흡연가능한 장소가있어서 담배냄새로 불편하기도 했습니다
Response from 호텔 사노야 on 2 May,2018
숙박해 주셔서 감사드립니다. 호텔내에서는 불편하심 없이 지내시는 듯하여 다행입니다. 전객실 금연실이기 때문에 1층로비에 한곳 지정하여 흡연장소로 하고 있습니다. 연기때문에 불편하신 점에 대하여 죄송스럽습니다. 환기문제에 대하여 조치를 취하도록 하겠습니다.

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel à deux pas de la gare de Kyoto. Petit déjeuner à la japonaise à tomber par terre. Une très bonne adresse !!!
Response from Hotel sanoya on 7 Apr,2018
Thank you for your staying with our hotel. and good review. please good luck for your life. Thank you

8/10 Good

SHIH CHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel sanoya on 4 Apr,2018
Thank you for your staying with our hotel. please visit a again to kyoto and our hotel. We`re looking forward to our visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
일본느낌 물씬
일본스러음을 느낄 수있는 다다미방 느낌
Stayed 1 night in Mar 2018
Response from HOTEL SANOYA on 23 Mar,2018
저희 호텔에 숙박해 주셔서 감사드립니다. 고객님의 여행에 조금이라도 도움이 되었는지 모르겠습니다. 다시 교토에 오시면 찾아주시길 바랍니다. 남은 여행도 좋은 일만 있으시길 바랍니다.

10/10 Excellent

Panyawat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Star Hotel with Ryokan Room
โรงแรมเป็นตึกสูง 7 ชั้น ผมเลือกเป็นห้องแบบเรียวกัง และมีออนเซ็น ที่ตั้งอยู่ห่างจากสถานีเกียวโตแค่ 400 ม. เดินแค่ 5-10 นาที จึงสะดวกมาก อาหารการกิน ก็หาง่าย มีทั้งร้านอาหารตามถนน หรือบนตึก เช่น The Cube ซึ่งอยู่ในสถานีเกียวโต (มีห้าง isetan) มีร้านอาหารมากมาย หลายประเภท บน ชั้น11
Stayed 2 nights in Mar 2018
Response from Hotel sanoya on 20 Mar,2018
Thank you for your stay and good review. Please come to kyoto and our hotel. we`re looking forward to your visit again. Please a good luck for your life.

8/10 Good

KAI WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務不錯。房間寬敞
Stayed 1 night in Mar 2018
Response from ホテル佐野家 on 21 Mar,2018
感谢您使用。 我很高兴能够慢慢地度过。 如果你有机会，请过来