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Reviews of Smile Hotel Kyoto-shijo

3 out of 5
Smile Hotel Kyoto-shijo
59-61 Nishinotoin, Shijo, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.2

Very good

Rating 10 - Excellent. 356 out of 1001 reviews" "
Rating 8 - Good. 447 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Junhao

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time with my stay, staff were kind
Stayed 3 nights in Mar 2023

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel looked modern and clean, it felt more like a 4 star hotel. Short walk to bus and subway. Breakfast had lots of choices. Free things given such as night wear, toothbrushes, shavers etc which is so rare in europe.
Stayed 4 nights in Apr 2024
Response from H.Kitahashi on 30 Apr,2024
Thank you for review.We are glad that you stayed our hotel comfortably.Our hotel is in center of Kyoto,Shijo.It is easy to reach to some transport.We are looking forward to seeing you again.Regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I greatly appreciated the little amenities and efforts by the concierges. I brought shoes that soon proved worn out, but the complimentary house slippers made excellent temporary insoles. Developed quite a few blisters of course, but they always had a bandage or three when I asked. And they had me covered for money changing as well, taking such a headache off my plate when I found all the public transit needed exact change. All in all it was the staff that saved my trip with such little touches.
Stayed 7 nights in Apr 2024
Response from H.Kitahashi on 27 Apr,2024
Thank you for review.We are glad that you stayed our hotel comfortably.Thank you for complimenting our staff.We will always do our best to satisfy our guests.If you come to Kyoto again,we are looking forward to seeing you.Regards.

4/10 Poor

Yan Kwong

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is too old and needs refurbishing.
Stayed 3 nights in Apr 2024
Response from H.Kitahashi on 27 Apr,2024
Thank you for review and opinion.we will do our best to improve.Regards.

6/10 Okay

Domenico

Travelled with partner
Liked: Cleanliness, staff & service
Great Location, Proximity to transportation and Restaurents. I did not interacted with the staff much but they were very nice. The hotel was a little worn down but clean. Verry limmitted items in the Breakfast buffet. Ended up eating out 2 out of the 5 days we were there. for a 3 star it is a little of a streach. Would not recommend
Stayed 6 nights in Mar 2024
Response from H.Kitahashi on 12 Apr,2024
Thank you for review.We will take your opinions into account and strive to improve in the future.Regards.

8/10 Good

evangeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV is too small no English channels or do mirroring. They only have 2 pillows and its hard.
Stayed 2 nights in Apr 2024
Response from H.Kitahashi on 12 Apr,2024
Thank you for review.We will use your opinion to improve in the future.Regards.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff and service. Great breakfast!
Stayed 2 nights in Apr 2024
Response from H.Kitahashi on 10 Apr,2024
Thank you for review..We are relieved to hear that you enjoyed our hotel.We are looking forward to seeing you again.Regards.

10/10 Excellent

TAM, ANAHEIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, easey transportation. Room is small.
Stayed 4 nights in Mar 2024
Response from H.Kitahashi on 10 Apr,2024
Thank you for staying.We are looking forward to seeing you again.Regards.

8/10 Good

Cheng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet has lots of choices and nice price.
Stayed 2 nights in Mar 2024
Response from H.Kitahashi on 3 Apr,2024
Thank you for review.Our breakfast has a lot of variety, and other guests are also satisfied.Especially,there are many variety of breads.If you come to Kyoto again,please stay at our hotel.Regards.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from H.Kitahashi on 3 Apr,2024
Thank you for review.We are glad to your high rating.If you come to Kyoto,please stay again at our hotel.Regards.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from H.Kitahashi on 29 Mar,2024
Thank you for review.We are glad to your high rating.If you come to Kyoto,please stay again at our hotel.Regards.

10/10 Excellent

Daivid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and affordable.
Stayed 3 nights in Mar 2024
Response from H.Kitahashi on 22 Mar,2024
Thank you for review and high rating.We will continue to strive to satisfy the guests.If you come to Kyoto,please stay again at our hotel.Regards.

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast are excellent
Stayed 3 nights in Mar 2024
Response from H.Kitahashi on 16 Mar,2024
Thank you for staying.We're glad for your staying our hotel comfortably.In Kyoto,the season of cherry blossoms and autumn leaves is very beautiful, so please come again if you like.Regards.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is definitely dated but the room was very clean and quite large. The staff were very helpful.
Stayed 1 night in Mar 2024
Response from H.Kitahashi on 16 Mar,2024
Thank you for review.If you come to Kyoto again,please stay in our hotel.Regards.

8/10 Good

Joann

Stayed 3 nights in Feb 2024
Response from H.Kitahashi on 4 Apr,2024
Thank you for review.Did you stay at our hotel comfortably?Cherry blossom is not only very beautiful,but also automn maple too in Kyoto.Please come to Kyoto again.Regards.

10/10 Excellent

Artem

Stayed 3 nights in Mar 2024
Response from H.Kitahashi on 3 Apr,2024
Thank you for review.We're looking forward to seeing you again.Regards.

10/10 Excellent

Seth

Liked: Amenities
The staff are super friendly and welcoming. Will definitely stay here again when visiting Kyoto!
Stayed 4 nights in Feb 2024
Response from H.Kitahashi on 26 Feb,2024
Thank you for staying at our hotel.We are glad that you liked our hotel.We're looking forward to seeing you again.Regards.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, safe, clean
Stayed 2 nights in Feb 2024
Response from H.Kitahashi on 26 Feb,2024
Thank you for review.We're glad to your staying comfortably.The autumn leaves in Kyoto are very beautiful, so if you are interested, please come again.Regards.

8/10 Good

Maung, Lakewood

Travelled with family
Liked: Staff & service, amenities
Great value for the location with breakfast buffet. The hotel is a bit dated however decent size room compared to other Japanese hotels.
Stayed 3 nights in Feb 2024
Response from H.Kitahashi on 26 Feb,2024
Thank you for staying.We're happy for your satisfaction of Breakfast.Please come again if you visit to Kyoto.Regards.

10/10 Excellent

Vastille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and outstanding staff at So Smile Hotel! The hotel's proximity to attractions, restaurants and supermarkets made exploring Tokyo a breeze, and the staff went above and beyond to ensure a comfortable stay.
Response from H.Kitahashi on 2 Feb,2024
Thank you for review.We are very happy to receive a high evaluation.We will continue to strive to satisfy our customers.Please come again.Regards.

6/10 Okay

Maria

Liked: Staff & service
The room was clean and spacious, bigger than APA Hotels but dated. Property is old. They use traditional keys not keycards. The duvet was scratchy. Pillows not comfy. No water provided but it’s the lowest rate I found so you get what you pay for. Close to bus stations, to trains less than 10 mins. Staff were really nice and helpful.
Stayed 1 night in Jan 2024
Response from H.Kitahashi on 17 Jan,2024
Thank you for review.And thank you for praising our staff.As you say,our hotel is older than other hotels nearby.We have easy access to transportation, so please stay here when you come to Kyoto again.Regards.

10/10 Excellent

margaux

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Convenient location and staff was very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from H.Kitahashi on 4 Jan,2024
Thank you for staying in our hotel.We're glad to hear that you had a comfortable stay at the hotel.All the staff are happy for your compliment.If you come to Kyoto again,please stay again in our hotel.Regards.

10/10 Excellent

Patrick, Kissimmee

Stayed 3 nights in Dec 2023
Response from H.Kitahashi on 4 Jan,2024
Thank you for review.We are happy for your staying comfortably in our hotel.Please come to Kyoto again.Regards.

10/10 Excellent

Patty, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean and conveniently located to train and bus stations to go anywhere. The best part of this place is how friendly and helpful the staff is. I had trouble finding certain places I wanted to visit and they patiently helped me find what I needed. Highly recommend this hotel and would stay here again.
Stayed 4 nights in Dec 2023
Response from H.Kitahashi on 25 Dec,2023
Thank you for comments and best rating.We are very happy with your comment.And We are so glad to help you.Please come again,and enjoy Kyoto.We would help you if you want.Regards.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooms are small
Stayed 4 nights in Nov 2023
Response from H.Kitahashi on 6 Dec,2023
Thank you for comments.We are glad for your highest rating.Please come again to Kyoto.Regards.

8/10 Good

SHUNCHI

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Nov 2023
Response from H.Kitahashi on 6 Dec,2023
Thank you for review.Did you stay in Kyoto comfotably?Please come again to Kyoto.Regards.

8/10 Good

Francha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a few days.
Stayed 5 nights in Nov 2023
Response from H.Kitahashi on 6 Dec,2023
Thank you for comments and staying.We are glad you had a comfortable stay.Did you see the maple?This season is very beautiful.Please come again.Regards.

10/10 Excellent

Gary

Stayed 2 nights in Nov 2023
Response from H.Kitahashi on 25 Dec,2023
Thank you for review.We are glad your best rating.If you come to Kyoto again,we are looking forward toseeing you.Regards.

10/10 Excellent

Larry, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great stuff.
Stayed 3 nights in Nov 2023
Response from H.Kitahashi on 6 Dec,2023
Thank you for review.We are glad that you stay in our hotel comfotably.Please come again to Kyoto.Regards.

10/10 Excellent

Larry, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. It has excellent service.
Stayed 3 nights in Nov 2023
Response from H.Kitahashi on 20 Nov,2023
Thank you for good review.We are so happy for your satisfaction of our staff.Please come to Japan again.Regards.

10/10 Excellent

Karleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful desk staff! Liked being able to purchase breakfast buffet with variety of food to start day of sight seeing.
Stayed 2 nights in Nov 2023
Response from H.Kitahashi on 20 Nov,2023
Thank you for review.We are glad that your satisfaction of breakfast and staff.Our hotel is in center of Kyoto.If you come again,please look around other places where you did't go.There are many grate places in Kyoto.Regards.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent area , easy to access trains/ taxi, bus. Also walkable. Good for shopping, dinning and to see temples in the area. Hotel was excellent.
Stayed 2 nights in Nov 2023
Response from H.Kitahashi on 20 Nov,2023
Thank you for staying and review.We are happy for your staying our hotel and enjoying in Kyoto.There are many good places in Japan.Please come again.Regards.

10/10 Excellent

Ricardo

Stayed 5 nights in Nov 2023
Response from H.Kitahashi on 20 Nov,2023
Thank you for review.We are glad for your highest rating.Please come to Japan again.Regards.

10/10 Excellent

Melissa

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff, very helpful. Clean spacious room.
Stayed 1 night in Nov 2023
Response from H.Kitahashi on 6 Nov,2023
Thank you for comments.We're glad that you stayed our hotel comfortably.We're looking forward to coming to kyoto again.Enjoy your journey.Smile Hotel Kyoto Shijo.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The staff were excellent. I was nervous on travelling to japan, but they were helpful in answering any questions/assistance I had about the local area or the hotel facilities. The reception, kitchen/dining, room service experience were great. I have stayed in more expensive hotels before, but I had a better experience with this hotel. Thanks!
Stayed 3 nights in Oct 2023
Response from H.Kitahashi on 6 Nov,2023
Thank you for staying and complimenting our staff.We are happy to hear that you enjoyed your trip in Kyoto.I heard that you were worried about traveling in Japan.We're glad to help you enjoy your trip.Please come to kyoto again.Smile Hotel Kyoto Shijo.

10/10 Excellent

Rainer

Liked: Amenities
Older hotel, needs updating, but clean, helpful staff, spacious rooms, well maintained. Excellent value for the budget conscious traveller!
Stayed 13 nights in Oct 2023
Response from H.Kitahashi on 27 Oct,2023
Thank you for comments and staying.We're glad that you had nice stay.We're looking forward to seeing you again.Smile Hotel Kyoto Shijo.

10/10 Excellent

Juanito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice cozy hotel to stay in Kyoto.
Stayed 1 night in Oct 2023

6/10 Okay

shyh fen

Travelled with partner
Friendly staff.
Stayed 7 nights in Sep 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Amenities, property conditions & facilities
Decent price
Stayed 4 nights in Oct 2023

8/10 Good

Bishoy

Stayed 3 nights in Sep 2023

10/10 Excellent

SHINICHIRO

Stayed 4 nights in Sep 2023

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it's really good value. The rooms are small but it's clean and the service is very good. It's walkable to a metro station and there are bus stops nearby, as well as convenience stores and grocery stores within 1 min of walking.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Small and minimal
I think hotel is pricy given the size of the room and bare minimal approach. Very small room. Its hard to even move chair while sitting and working on table. Provided one thin towel a day only and bed was also ordinory. Breakfast though was fine.
Stayed 2 nights in Sep 2023

6/10 Okay

Silva

Liked: Staff & service, amenities
Property was okay. Lots of scratches on the walls and carpet looks old. Also breakfast options were very limited…not worth paying 1000 yen for. Front desk staff and waiters were extremely friendly and helpful. Laundry machines were easy to use. Hotel is fine for tourists who will be spending most of their day sightseeing.
Stayed 4 nights in Aug 2023

10/10 Excellent

Arleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & clean room. Within 20 min walking distance of nijo jo castle in one direction and nishiki market in the other. Next door to family mart and opposite life Supermarket with amazing food. Long walk or short taxi ride to Gion
Stayed 4 nights in Aug 2023

4/10 Poor

Ryane

Stayed 2 nights in Jul 2023

10/10 Excellent

Kritika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Raymond S. Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. The best we have had so far in Japan
Stayed 2 nights in Jun 2023