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Reviews of Muong Thanh Grand Lao Cai Hotel

4 out of 5
Muong Thanh Grand Lao Cai Hotel
No.86, Thanh Nien St., Duyen Hai Ward, Lao Cai, Lao Cai

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

hieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

love Vietnam, D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location and attendance excellent.
Nice but since celebration of Chinesse new year market was closed. But happy that went and close to sapa.

10/10 Excellent

Roman, Prague, Czech Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply great hotel

8/10 Good

kar weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
fine

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Terrible service
Terrible service , empty hotel with the worst breakfast ever !!!!. To get one grilled steak took more than 50 min , I had to cancel after 50 min waiting time!!!!!.

10/10 Excellent

Steven E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just went to relax.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ka ho tony

Stayed 1 night in Apr 2023
Response from Khách Sạn Mường Thanh Lào Cai on 12 Oct,2023
Dear Mr/Ms. Ka ho Tony ! Thank you for booking a room at Muong Thanh Grand Lao Cai Hotel and for taking the time to write a review about your experience after staying at our hotel. We are extremely grateful to receive your comments so that the hotel can improve more and more in terms of service quality and better serve the guests who have been, are and will stay at the Muong Thanh Grand Lao Cai Hotel. We hope to welcome you again in the not too distant future. Best regards, Dang Xuan Trung (Mr.)

10/10 Excellent

Ta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食は種類も多く美味しかった。 2日目以降は食事会場のアナウンスがなく毎回確認、部屋番号を伝えないといけなかった。 受付にはチケットもあったがなぜかもらえなかった。 立地は中国国境や飲食街も近く移動に便利でした。
Stayed 4 nights in Dec 2018

8/10 Good

Sang yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Sang yong

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Sang yong

Liked: Cleanliness, property conditions & facilities, room comfort
프런트에서 체크 아웃 일자를 정확히 모르고있어 당황했습니다. 정확한 숙지가 필요하겠습니다.
Stayed 2 nights in Aug 2018

6/10 Okay

Minkyung

Liked: Cleanliness, staff & service, room comfort
overall good except for the smell
I requested a nonsmoking room but had unpleasant smell of a cigarette. If you are very sensitive with this kind of smell, i would not recommend. However, the staffs were very helpful and provided right advice.
Stayed 1 night in Aug 2017

10/10 Excellent

Rogier Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe hotel,vriendelijk personeel
Nachtje uitrusten, er is niks te beleven in Lao Cai, wij waren op doorreis. Lao is grensplaats Vietnam/ China.wij moesten om 6 uur weer op pad, men had keurig ontbijtbox gemaakt.

8/10 Good

byungrai, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔은 좋으나...
비교적 깨끗하고 좋았으나 사파까지의 거리가 너무 멀어 불편했습니다. 사파주변인줄로 착각한 나의 실수도 있었지만 사파와는 전혀 다른 지역이어서 사파에서 한참을 헤메다가 다시 돌아와 숙박을 했습니다. 라오카이라는 말이 현지에 도착해서야 알았군요

2/10 Terrible

Christina Le, VN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Service!!!!!
We requested to clean room but they did not. When we asked receptionist, they afirmed that room had been cleaned. Then, housekeepers came and asked us to hang out for 20 mins. After 40mins, I questioned recept whether they finished or not? I was being tired and sleepy. They told me that their staff has finished for a while. However, when I came to bed, Bedcover and pillowcase were still dirty and not replaced by new ones. Suprisingly, glasses in bathroom was not cleaned, they had stains in the bottom. I really got angry and asked for explain. The morning after, the Supervisor of Housekeeper came and asked for taking photos for evidence. She Also got angry after looking at bed and bathroom and apologized for not convenience. But Housekeepers were rude while they was talking to guest and their Supervisor. Morever, Expedia asked for hotel review after staying at there, I complained for the dirty room but the representative from hotel replied us like we told lies. Bad service!!!

8/10 Good

myeongjong, 하노이

Liked: Cleanliness, staff & service, property conditions & facilities
라오까이 최고의 호텔
생긴지 얼마 안되서 그런지 눈이 너무 따거웠습니다. 나머진 너무 친절했구요.