Hello Pat, thank you so much for taking the time to provide your review and feedback. As you know we are located in the heart of Downtown Las Vegas. Like many large city downtown areas, ours can be a bit noisy. After all, we are in Las Vegas. We understand that many people seek out our property to enjoy the vibrant night life and excitement of the Fremont Street Experience just steps from our property. Some people enjoy the experience of being Downtown Las Vegas and others prefer the silence. We are sorry to hear that you were disappointed with our mattresses in our rooms as all of our rooms are appointed with either 1 King or 2 Queen size beds that are 13 inch Pillow Top mattresses. We hope that we will have the chance to see you and welcome you back to the Downtown Grand again soon.

Shannon, thank you for your review. We are glad you enjoyed your stay with us and hope to see you again soon at the Downtown Grand!

Clara, thank you for your feedback. We apologize that our property did not meet your standards. We absolutely will take care of our guests, and I apologize if we fell short with any requests you may have had. We will make sure your comments reach the needed department so that we can ensure this does not occur for future guests. Thank you for choosing us and we do hope you will return for a more pleasant stay.

Kerry, thank you for your review. We are glad you enjoyed our incredibly friendly staff, dining options and property location. We look forward to seeing you again at the Downtown Grand.

Christopher, we appreciate your feedback. We will contact the needed department for your complaint. Thank you for choosing us and we hope to see you again in the future.

Elizabeth, thank you for your comment. We appreciate that you enjoyed our clean rooms and we hop to see you on your next trip to the Downtown Grand.

Elizabeth, thank you for your review. It is wonderful to hear that you enjoyed our clean rooms and friendly staff. We look forward to your next visit with us!

Inung, we appreciate your business. We hope to see you again soon at the Downtown Grand!

Oscar, thank you for your wonderful review. We appreciate your business and look forward to your next visit with us!

Maggie, thank you for the excellent review. We appreciate your business and hope to see you again soon!

Janet, thank you for your feedback. We appreciate your comments regarding the parking issues you encountered during your stay. We hope you will come back for a more pleasant experience on your next visit.

Joshua, thank you for the compliment. We are so glad you thought of us! Thank you for choosing us and we hope to see you again!

John, thank you for letting us know of this issue. It is not permitted to leave any animal unattended in the room and we appreciate you bringing this to our attention. We hope to see you on your next visit to the Downtown Grand.

Todd, thank you for your review. We are glad you enjoyed our property location. We look forward to seeing you again!

Gretchen, we apologize for any inconveniences you experienced during your stay. Our housekeeping department will be informed of any type of smell to make sure it is taken care of. Please let us know if there is anything we can do, and we hope you will come back for a more pleasant stay.

Elizabeth, thank you for bringing these issues to our attention. We will make sure they are handled promptly with the appropriate department. It would be our pleasure to host you again, and we hope you will allow us another opportunity to show you what the Downtown Grand has to offer.

Vicki, we are glad you enjoyed our property location, value and staff. We appreciate your business and look forward to seeing you again at the Downtown Grand!

Thank you for taking the time to leave a review. It is very nice to be so close to all the action of Fremont Street. Glad you enjoyed your stay with us!

Thank you for taking the time to leave your review. We are thrilled that you enjoyed your stay with us. Hope to see you again soon!

Amit, thank you for your comments. Please contact us directly if there were any improvements we could have made during your recent stay with us. We look forward to hearing back from you.

Karen, we are so glad you enjoyed our check-in process and it was made easy for you. We look forward to seeing you again at the Downtown Grand!

Tyler, we apologize for the outlets not working in your room. We will address this issue with the needed department, and we hope to see you again at the Downtown Grand.

Diego, thank you for your review. We appreciate your business and hope to see you again soon!

Jesse, thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Guest service is extremely important to us and we will make sure your comments are used for coaching with our staff. We'd love to have you again at the Downtown Grand for a more pleasant experience.

Katherine, thank you for the comments regarding our property location, clean rooms and friendly staff. We are glad you enjoyed your stay and invite you to come back again!

Genevieve, thank you for your awesome review! It's wonderful to hear you enjoyed our Gallery Tower Virtual Rooms and the quietness of those rooms. We hope to see you again soon at the Downtown Grand!

We appreciate your feedback and thank you for bringing these matters to our attention. We would like to clarify that we do provide housekeeping services, and we kindly request our guests to avail of this service as needed.We understand that the closure of our pool for private events or unexpected maintenance can be inconvenient. We strive to minimize these occurrences and ensure our guests are informed in advance whenever possible. We sincerely hope that your future visits with us will be more enjoyable and meet your expectations. Thank you for your understanding.

Sneh, thank you for your feedback. We are glad you enjoyed our property location and value. We appreciate your comments regarding parking and check in. We will make sure to access these issues at the property, and we thank you for allowing us an opportunity to change this for future guests. We hope you will visit us again soon at the Downtown Grand.

Vamsheedharr, we apologize for any confusion with your booking. Please contact us directly should you have any questions.

Randy, thank you for your kind words! We are so glad you had fun at our property and we hope to see you again soon!

Rashneet, thank you for your review we are so glad you enjoyed your stay with us. We hope to see you again at the Downtown Grand!

Linda, thank you for your review. We are in the heart of Downtown Las Vegas and we understand it can be noisy at times. We hope you will see us again soon at the Downtown Grand!

Jeff, we appreciate your comments. We apologize if there was any misinformation given at check in. We do our best to make sure our guests are aware of all the necessary information upon check in, and it looks like we fell short in your experience. We will use your comments to make improvements to our check in process, and we hope to see you again soon at the Downtown Grand!

Kerry, thank you for your feedback. We are glad you enjoyed the pool and had fun! We thank you for choosing us and hope to see you again at the Downtown Grand.

Alejandro, thank you for your review we are so glad you enjoyed your stay with us. We hope to see you again at the Downtown Grand!

Eugene, thank you for your review we are so glad you enjoyed your stay with us. We hope to see you again at the Downtown Grand!

Congratulations! We are thrilled that you enjoyed your stay with us and chose to spend such a special occasion with us at the Grand. We can't wait to see you again!

Deborah, we apologize for any confusion regarding parking. We offer free self parking for all of our guests and Valet for a nominal fee. Thank you for choosing us and we hope to see you again at the Downtown Grand.