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Reviews of El Pueblo De Hermano by Cocotel

3 out of 5
El Pueblo De Hermano by Cocotel
Brgy Binusbusan, Lian, Batangas

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nope, never again.
No WiFi. No activities available. Murky pool water. Poorly trained staff - they sit and play with their phones without asking the guests if they would like to order. Tiny menu with no fruit in a country full of fruit. Some lady manager was talking at full volume at 0615 just a few meters from our door. They beach is a mess.
Stayed 7 nights in Dec 2022
Response from El Pueblo De Hermano by Cocotel on 28 Jan,2023
Hi Guest, thank you for sharing your concern and bringing this to our attention. Please accept our heartfelt apologies for any inconvenience this has caused you. Please know that we are aware of your concern about your experience with El Pueblo De Hermano by Cocotel throughout your visit. We spoke with the team about the issue and made efforts to avoid such scenarios in the future. We want you to know that we take issues like these seriously and that your input is valued as we strive to improve your vacation experience. Have a wonderful day! We hope that we can see you at the next getaway destination.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and Friendly
Awesome stay!!! Friendly, helpful and warm. Plesee go and stay with them. The area and people will change your life.
Stayed 2 nights in May 2022
Response from El Pueblo De Hermano by Cocotel Team on 23 Nov,2022
Dear Luis, Greetings from El Pueblo De Hermano by CocotelThank you for taking the time to share your experience with us on Expedia. Your feedback is truly valuedWe also would like to express our gratitude for taking your time to write a comment of great experience, which undoubtedly makes our job worthwhile.We are very excited and look forward to your return for another memorable experience.Best regards,El Pueblo De Hermano by Cocotel Team

8/10 Good

SUNGCHUL

Liked: Cleanliness, staff & service, room comfort
No wifi. No food . But Staff are friendly, quiet a
It is cozy, clean and quiet. There is no Wi-Fi and no peripherals, and there is no variety of meals or drinks. However, it is a good place for couples to rest quietly.
Stayed 1 night in Aug 2019
Response from El Pueblo De Hermano by Cocotel Team on 23 Nov,2022
Dear Sungchul, Greetings from El Pueblo De Hermano by CocotelThank you for taking the time to share your experience with us on Expedia. Your feedback is truly valued!We also would like to express our gratitude for taking your time to write a comment. Your positive comment made our job worthwhile, and we will try our best to improve our service for your better experience.We look forward to your return for another memorable experience.Best regards,El Pueblo De Hermano by Cocotel Team