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Hotel San Marco

3.0 star property
Pet-friendly hotel connected to the convention centre in Lucca with free breakfast

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Photo gallery for Hotel San Marco

Lobby
Sun deck
Concierge desk
Front of property
1 bedroom, premium bedding, down duvets, Select Comfort beds
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Pet-friendly

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Room options

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1 bedroom, premium bedding, down duvets, Select Comfort beds

Double or Twin Room

9.4 out of 10
Exceptional
(28 reviews)

Highlights

Soundproofed
Air conditioning
Heating
TV
Hypo-allergenic bedding
Renovated in 2020
Blackout curtains
Down duvet
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
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About the area

Map
Via San Marco 368, Lucca, LU, 55100

What's nearby

  • Walls of Lucca - 6 min walk - 0.6 km
  • Piazza dell'Anfiteatro - 13 min walk - 1.1 km
  • Guinigi Tower - 15 min walk - 1.3 km
  • Palazzo Pfanner - 16 min walk - 1.4 km
  • Cathedral of St Martin - 19 min walk - 1.7 km

Getting around

  • Lucca San Pietro a Vico Station - 5 min drive
  • Pisa (PSA-Galileo Galilei) - 41 min drive

Restaurants

  • ‪Piazza Santa Maria - ‬11 min walk
  • ‪Atelier Damiano Carrara - ‬6 min walk
  • ‪Il Pastaro - ‬10 min walk
  • ‪Locanda Buatino - ‬6 min walk
  • ‪Bar La Fenice SRL - ‬8 min walk

About this property

Hotel San Marco

Hotel remodelled in 2020 and located near Piazza dell'Anfiteatro
Located close to Basilica of San Frediano and Palazzo Pfanner, Hotel San Marco provides a free breakfast buffet, a poolside bar and a terrace. Active travellers can enjoy cycling at this hotel. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A TV in reception, a front desk safe and laundry services
  • A lift, smoke-free property and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Hotel San Marco feature comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Childcare services and cots/infant beds
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with showers and bidets
  • 40-inch TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Afrikaans, Dutch, English, French, German, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Private wine tours
  • Seasonal outdoor pool
  • TV in common areas
  • Winery release events

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1992
  • Renovated entire property - February 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between 23 December and 6 January.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 5 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40 per night.
Cots (infant beds) are available for EUR 18 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 5 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 01306970466
This property accepts major credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 8 PM
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel San Marco Lucca
San Marco Lucca
San Marco Lucca
Hotel San Marco Hotel
Hotel San Marco Lucca
Hotel San Marco Hotel Lucca

Frequently asked questions

Does Hotel San Marco have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8 PM.

Is Hotel San Marco pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 5 per accommodation, per night. Service animals are exempt from fees.

What time is check-in at Hotel San Marco?

Check-in start time: 2:30 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel San Marco?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Does Hotel San Marco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 100 per vehicle applies.

Where is Hotel San Marco located?

Located in Lucca Historical Center, this hotel is within a 15-minute walk of Basilica of San Frediano and Piazza dell'Anfiteatro. Guinigi Tower and Palazzo Pfanner are also within 1 mi (2 km). Lucca Station is 26 minutes by foot.

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Hotel San Marco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 397 out of 550 reviews
Rating 8 - Good. 136 out of 550 reviews
Rating 6 - Okay. 17 out of 550 reviews
Rating 4 - Poor. 0 out of 550 reviews
Rating 2 - Terrible. 0 out of 550 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet and service was outstanding.
Stayed 2 nights in Apr 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to access the heart of old Lucca. It is a very cool city. Breakfast was very good. The cappuccino was excellent!
Stayed 2 nights in May 2025

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Lucca Wall. Easy Parking if you have a car. Hotel service is very nice, great staff and very clean.
Stayed 1 night in May 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The staff was extremely warm and welcoming! Everything was clean and comfortable.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly meeting at reception, comfortable room, good air con, breakfast was very good, plenty choice. The pool area is well looked after and the pool although quite small is perfect for a cooling dip. All service was excellent, breakfast staff all friendly and helpful. Short walk to the city walls and some nice restaurants within 15 minutes walk. Carbone was our favourite. I definitely recommend this hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Good choice at breakfast. Only downside, was no tea or coffee facilities in room. That is the only negative.
Stayed 9 nights in Jun 2025

10/10 Excellent

Deepak

Liked: Cleanliness, property conditions & facilities
Friendly staff. Good breakfast. Outside medieval walls area
Stayed 2 nights in Apr 2025

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff Rooms were clean and comfortable beds and pillows Highly recommended
Stayed 2 nights in Aug 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff, good breakfast.
Stayed 1 night in Oct 2024

10/10 Excellent

TADEUSZ

Liked: Staff & service, property conditions & facilities
very friendly hotel personnel!
Stayed 5 nights in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the city was great , and the staff were very welcoming
Stayed 2 nights in Jul 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, excellent location near old Lucca. Great breakfast.
Stayed 1 night in Sep 2024

8/10 Good

William

Very good staff and service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, quiet, clean, and staff very friendly and helpful.
Stayed 7 nights in Jun 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean with great buffet
Stayed 4 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent outdoor area
Stayed 2 nights in Jul 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel for my business stay
Stayed 3 nights in Dec 2023

8/10 Good

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was beautifully furnished and well equipped. The staff were friendly helpful and efficient.
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous place to stay with a fabulous staff a beautiful view of breakfast second to none. Just an amazing experience. If you’re traveling to Sienna you need to stay here. Don’t even look anywhere else. Just stay here. It’s the nicest place around. The property is gorgeous. The rooms are amazing Fabulous place. Fabulous staff fabulous food fabulous views walking distance to everything thank you to the staff, you folks were incredible!
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful. Have good knowledge of local authentic italian restaurants. Overall is was a great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Lovely hotel, great staff. The best welcome and service we have had on this trip so far. Comfortable beds, really clean rooms. Good selection at breakfast. About a 15 min walk to the walled city.
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this hotel!! Everyone was lovely. Great location and loved being able to sit at the pool after a day. Ina was wonderful.
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!!

The warmth and friendliness of the staff is wonderful. We only stayed one night and wish we could have stayed longer. An excellent hotel.
Stayed 1 night in Jul 2024