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Reviews of HARRIS Hotel & Conventions Malang

4 out of 5
HARRIS Hotel & Conventions Malang
Jl. A Yani Utara Riverside Block C-1, Malang, East Java

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 11 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lifa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ahmad Fuad Muzakki on 20 Jul,2023
Dear HARRIS fan LifaCheers from HARRIS Hotel & Conventions Malang. Terima kasih telah meluangkan waktu dengan memberi rating 4 bintang yang bisa membuat tim lebih termotivasi. Semoga kami tetap menjadi pilihan utama Anda dan keluarga. Kami menantikan kunjungan berikutnya. HARRISly Yours Ahmad Fuad Muzakki Executive Assistant Manager

10/10 Excellent

nini

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view clean and great staffs
Stayed 1 night in Jul 2023
Response from Ahmad Fuad Muzakki on 18 Jul,2023
Dear HARRIS fan NiniCheers from HARRIS Hotel & Conventions Malang. You shared a wonderful 5-star rating with HARRIS Hotel & Conventions Malang. Thank you so much, your positive review is highly appreciated and will be motivating our team. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience. Thank you HARRISly Yours Ahmad Fuad MuzakkiExecutive Assistant Manager

10/10 Excellent

T Henri P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay especially with family
Very comfortable room, Excellent services and the staff is very helpful and friendly
Stayed 1 night in Jun 2022

8/10 Good

Rahmat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harris Hotel Malang
Overall it is a good experience staying in Harris Hotel Malang.
Stayed 2 nights in Jan 2022

8/10 Good

Aida, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Business and leisure
Convenient place to stay with good fascilities. Recommended
Response from Jerome TAILLARD on 27 Mar,2017
Dear HARRIS Fans Alda, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. We are so glad as you are feel convenient stay at our hotel with our facilities and recommended us also to the other travelers. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

6/10 Okay

Lokadjaja

Disliked: Staff & service
nice hotel but bad services
The hotel is ok, room condition is nice, location is good and the bed is quite comfort but the service from the front line persons (receptionist, door man) is very bad...they don't great us when we touch down at the lobby, they did not give us welcome drink which is one of their duty. Also the person who incharge for cleaness of the pool in the morning did not care of the quest's need like a towel. That was too bad
Response from General Manager on 8 Mar,2017
Dear HARRIS Fans Lokadjaja, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. First of all, please kindly accept our sincere apologize for the inconvenience caused during your stay and we hope overall you are enjoy your stay with us. Thank you for your information for the services from our staffs and it was not HARRIS services that suppose to be delivered to our customers. We already coordinated with our team for further action accordingly also internal action taken already. We really hope that we can host you again on your nearest schedule with us and I will be happy to meet you in person directly. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

10/10 Excellent

Family Travel, Bali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family weekend
Stay after our family trip to mount Bromo. We found this hotel perfect for family. As traveling in party of 5 conneting rooms is just perfect for us. Good facilities for the kids
Response from Jerome TAILLARD on 20 Feb,2017
Dear HARRIS Fans, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. We are so delighted as you enjoy stay with us with the facility and we hope you had a memorable stay with us. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

8/10 Good

yulie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Very enjoyable

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice and worth it
pleasant

8/10 Good

valery

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Kurniawati, Perth - Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Check in needs to be better
Stay was good but the check in process was not at a standard I would expect of a hotel like this

10/10 Excellent

Suzaema, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class service and stay
We have always been comfortable n confident with Harris. It was a relaxing stay. Love the architecure. Love the pool. Even if the malls are a lil off but there is still shuttle service. Hopenu can accommodate more in the shuttle. Breakfast was good too. As always freindly staff.

6/10 Okay

Kelly, Surabaya

Liked: Staff & service
Disliked: Property conditions & facilities
Need more maintenance on the room
The hotel have nice service, good and polite staff. The location is little bit further from Malang city, so if you go around Malang city area you might want to consider other hotel. The room condition need more maintenance and neatness, but it has nice swimming pool and the hotel is perfect for family of small kids. Overall, the hotel is fine.
Response from Arnauld on 26 Dec,2015
Dear HARRIS FANS, Cheers from HARRIS Hotel and Conventions Malang Thank you so much for staying with us and thank you for your constructive comments. We will communicate all your input to our Head of Departments that will follow up accordingly. Once again thank you for your valuable input and looking forward welcoming you back to Malang once again. Harrisly Yours, Arnauld KINDT General manager gm-harris-malang@tauzia.com

10/10 Excellent

Ritha

Liked: Cleanliness, staff & service, room comfort
Nice place
Good swimming pool, nice place... Recommended.. I want to stay here when I come back.

6/10 Okay

ARTI

Liked: Cleanliness, room comfort

10/10 Excellent

jeff t.

Liked: Cleanliness, staff & service, room comfort
amazing hotel
good service and best place to stay . Near for the central city and shopping place. fresh air and any jacuzzy and delicious for meal also

8/10 Good

Yuliyati, Pekalongan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice swimming pool and good variety for breakfast
Nice swimming pool with slide for children. Good variety of breakfast Room is clean. But towel might need to be changed to brand new set as we are expecting white color of towel. Thank you.

10/10 Excellent

nuni, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasan stay here!
good ambiance, helpful and cheerful staff, everything about this hotel is nice! full recommended!

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

James M, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Situated in 'riverside' the hotel is in a nice area away from the hustle and bustle. Self contained with restaurants & a pool. Clean tidy rooms, very good value for money.

10/10 Excellent

JamesM, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
This is a good hotel for the money, clean rooms, self contained, almost like a resort. Away from the main drag in Malang.

10/10 Excellent

Jenny, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax, fun, happy
The staff were very helpful, kind and friendly. The pools were great, my sons and their cousins were having great times swimming at the pools. We had fun while eating breakfast thanks to the staff who performed energetic dancing in front of the pool / resto. Bravo.

8/10 Good

SI, SBY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!
Great Location! It is very closed to downtown!

4/10 Poor

Silviana, Jakarta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Lobby is ok but not the receptionist
The hotel's lobby is great but people who's taking care of our check-in was not that great. Not smile at all and seems to be bother by us standing infront of him. The rooms were looked alright until you hear noise from the room above you, next to you and from the corridor. Foods at the restaurant tasty enough but they use iceberg lettuce instead romaine/cos for Caesar Salad.

6/10 Okay

Heriani, Jakarta

Liked: Cleanliness
Disliked: Staff & service, room comfort
Thin Walls and Ceiling
The receptionist, obviously, the supervisor of the day, he was not warm enough to take care of us during check-in. Maybe 7 rooms we booked were bit too much for him to handle. He insists we better be sitting so he could concentrate. With the thin room's wall, ceiling and no carpet we could hear almost everything from the room above and from the corridors. So, it's not a good choice for a light sleepers.

8/10 Good

D, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
One night in Malang
Harris hotels are consistently good. However the property in Malang is great, an oasis in a very busy city. Cheap, clean rooms and beautiful gardens.

8/10 Good

Lanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arthursien, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Fun Time
It's great and wonderful, however I think it's quite expensive consider it doesn't include Breakfast which is commonly in Indonesia. At that Price, they should consider to put Breakfast in it.

6/10 Okay

Satrija, Surabaya

Liked: Cleanliness, property conditions & facilities, room comfort
dirty elevator

8/10 Good

michael, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and fine rooms

8/10 Good

michael, batu malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good rooms
fabulous

8/10 Good

Paul, Australia - NSW - Sydney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: New in april 2013; Service: Amateur; Cleanliness: Pleasant; Bunga bali cafe in Malang City gave us our best meal ever

10/10 Excellent

Hajime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

deni

Stayed 1 night in Oct 2023
Response from Ahmad Fuad Muzakki on 11 Oct,2023
Dear HARRIS Fan Deni Cheers from HARRIS Hotel & Conventions Malang. Terima kasih telah meluangkan waktu dengan memberi rating 5 bintang yang bisa membuat tim lebih termotivasi. Semoga kami tetap menjadi pilihan utama Anda dan keluarga. Kami menantikan kunjungan berikutnya. HARRISly Yours Ahmad Fuad Muzakki Executive Assistant Manager

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service, goede beveiliging. Vriendelijke personeel. Mooie omgeving.
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
liburan keluarga
bersih, nyaman dan menyenangkan
Response from Arnauld on 30 Mar,2017
Dear HARRIS Fans, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. We are so glad as you are feel comfort and had a great time stay at our hotel. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

8/10 Good

Gogot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bersih
menyenangkan
Response from General Manager on 30 Jan,2017
Dear HARRIS Fans Gogot, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. We are so glad as you are love our cleanliness and we hope you enjoy our facility and the environment at the hotel. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

8/10 Good

Soerianto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cek in yang cepat maupun cek out yang cepat pelayanan. Staff yang ramah dalam penyambutan tamu dan siap dalam pelayanan.
Response from General Manager on 28 Oct,2016
Dear HARRIS Fans, Cheers from HARRIS Hotel and Conventions Malang, Thank you for choosing us during your stay in Malang and for taking the time to share your comments. We are so glad as you had a good experience at our property especially with the hospitality of our staffs. Your feedback is very important for us to improve and keep going the extra miles to deliver the very best services & products. Thank you once again for your feedback and we are looking forward to welcome you again for your next visit in our property and wish you have a Cheerful day ahead. HARRISly Yours, Jerome TAILLARD General Manager

4/10 Poor

hendrik, jakarta-indonesia

Disliked: Room comfort
harga terlalu mahal dg kondisi kamar
Kamar pengab, ada nyamuk, handuk hotel kayak dekil krg bersih.
Response from Arnauld on 26 Dec,2015
Dear HARRIS FANS, Cheers from HARRIS Hotel and Conventions Malang Thank you so much for staying with us and thank you for your constructive comments. We will communicate all your input to our Head of Departments that will follow up accordingly. Once again thank you for your valuable input and looking forward welcoming you back to Malang once again. Harrisly Yours, Arnauld KINDT General manager gm-harris-malang@tauzia.com

8/10 Good

Lie, Surabaya

Liked: Cleanliness, property conditions & facilities, room comfort
nyaman
Suasana hotel bagus,sejuk,nyaman dan tenang. tapi kalau mau beli makan dan minum harus naik mobil keluar agak jauh, kecuali beli di dalam hotel.

8/10 Good

Ardito, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harris Malang tidak peka cust bukan perokok
Saya memesan kamar non smoking...tetapi di beri kamar smoking. Dg alasan kamar smoking tdk berbau asap. Bagi saya, yg bukan perokok...tetap ada bau rokok.

10/10 Excellent

rudy, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yg menyenangkan utk semua org
Cocok untuk keluarga dengan anak2 ataupun hanya berdua dengan pasangan..

10/10 Excellent

maia, maia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sangat tenang dan bersih,dan tenang
Makanan 24jam sehingga kita tidak kuathir lapar dan tidak perlu cari di luar hotel,tinggal telepon pesen dan makanan akan di antar cepat

8/10 Good

Achmad Faisal, Banjarmasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cocok untuk hotel keluarga
Kebersihan yang cukup baik dan suasana hotel yang menyenangkan

6/10 Okay

echa agus firmansyah, sidoarjo

Liked: Cleanliness, property conditions & facilities, room comfort
secara umum recommended utk tamu lain
Jika ada teman yg minta info hotel di malang. Salah satu nya sy akan rekomendasi hotel ini. Dan bisa booking via internet bisa jd alternatif kemudahan yg lain.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Melancong untuk ketenangan bersama keluarga
Lokasi yang tenang membuat suasana liburan lebih privasi. Kolam renang yang besar menambah nilai plus kesenangan bersama anak-anak. Selain itu juga terdapat Gym dan restoran yang nyaman. Cukup disayangkan pelayanan yang kurang cekatan dan kurang bersih.

6/10 Okay

michael, malang

Liked: Staff & service, property conditions & facilities, room comfort
cukup puas
cukup puas

6/10 Okay

michael, malang

Liked: Cleanliness, staff & service, property conditions & facilities
benar -benar nyaman
memuaskan

6/10 Okay

michael, malang

Liked: Cleanliness, staff & service
hotel bagus
mengesankan

8/10 Good

michael, malang

Liked: Property conditions & facilities, room comfort
harga menawan
memuaskan