Outdoor pool
Check availability

Reviews of Hotel Tugu Malang

5 out of 5
Hotel Tugu Malang
Jl. Tugu No. 3, Malang, East Java

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 104 reviews" "
Rating 8 - Good. 20 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 0 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Te

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting hotel concept with many heritage artefacts decorating the rooms. Excellent restaurant at very affordable prices. Minus point - heavy traffic around hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Peng Eng Peter

Travelled with family
Packed with personality
This property has so much personality and Pak Bagus and his team that run it do such a great job even if the rooms are a bit dark and slightly tired and in need of a refresh. I return to it regularly and am never disappointed. Its my home in Malang. The teatime treat is always comforting. As are meals at the hotel. Thank you for a wonderful stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic hospitality and property
Stayed 2 nights in Dec 2023

10/10 Excellent

Sheila, East Wenatchee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Tugu and have stayed there many times. It is unique and beautiful. Everything we have eaten at the restaurant has been delicious. The staff is very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Erke

Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place to stay with character & style. The place seems endless, with so many areas to explore. The restaurant is superb, afternoon tea on the balcony always a treat & magnificent attention to detail by the staff. 11/10
Stayed 3 nights in Sep 2023

10/10 Excellent

R A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the most beautiful hotels I have stayed at. The food is amazing, the staff are welcoming and friendly, and the rooms and amenities are comfortable and top-notch. 10/10 would reccomend!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect
The Tugu Malang is amazing. This was our third visit (the others were 25 and 8 years ago) and we treated ourselves to an Executive Suite. The complimentary afternoon tea has some great options and the breakfast is delicious. The welcome massage was very pleasant. The room was quiet and dark, perfect for sleeping. The guided tour of the owner's collection was really informative. When we left, we were going to get a Grab to the station but the hotel provided a transfer free of charge. Just a couple of minor issues: the bed was harder than we like (but most beds in Indonesia are) and the pool was cold.
Stayed 1 night in May 2023

10/10 Excellent

Hung Wai, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an absolute choice in Malang. It is a very special experience for you to stay. It is just like a museum.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jay

Stayed 2 nights in Jan 2023
Response from Bagus on 4 Mar,2023
Dear Sirs, Thank you very much for your kind rating to Hotel Tugu Malang. We are looking forward to your next coming ....regards,Hotel Tugu Malang.

10/10 Excellent

indri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I've ever stayed at. Not something I could afford everytime I travel but I never regretted a penny I spent staying at this hotel.

10/10 Excellent

Cesare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Bagus on 5 Nov,2022
Appreciate indeed for your review on Hotel Tugu Malang. regards, Hotel Tugu Malang

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, excellent food and staff
Stayed 1 night in Sep 2022
Response from Bagus on 19 Sept,2022
It's been great having your review on Hotel Tugu Malang. Hope we could meet you again in another time. warmest regards,Hotel Tugu Malang

10/10 Excellent

William, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Antony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is kept in traditional style.
Stayed 1 night in Aug 2022
Response from Bagus on 1 Sept,2022
Appreciate indeed for your kind review on Hotel Tugu Malang. Wish you could have another chance to visit us- Hotel Tugu Malang family. warmest regards,Hotel Tugu Malang Family

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique “museum like” hotel has superb ambience, great menu options in wonderful restaurants, access to excellent tours. Staff very friendly and helpful. Highly recommended for a great break. We were there 5 days
Stayed 5 nights in Jul 2022
Response from Bagus on 27 Jul,2022
It is our great appreciation for your time staying with us as well as reviewing on Hotel Tugu Malang. For sure, we will look forward to your next coming in Hotel Tugu Malang with all of our family here. best regards, Hotel Tugu Malang

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Peaceful yet in the heart of Malang
The service is very good, the rooms are quirky but comfortable and more importantly quiet. The breakfast is superb and is the reason I choose the Tugu over any other hotel in Malang. Breakfast is prepared for you, not a buffet where the food is warm or cold - but hot and freshly cooked.
Stayed 4 nights in Dec 2021
Response from Bagus on 28 Dec,2021
Dear Mr. Robert. Our greatly appreciation for your review on Hotel Tugu Malang. Glad hear that you could enjoy the time in Hotel Tugu Malang. Really hope you could visit us again in the nearest time that we could serve you with the utmost experience again. Our Warmest regards, Hotel Tugu Malang Family

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay at Tugu Hotel and excellent service by the staff.
Christmas decoration
Dining area
Pool side
Boutique
Stayed 1 night in Dec 2020
Response from Bagus on 10 Dec,2020
Dear Mr. Felix, Thank you very much for spend your time with Hotel Tugu Malang Family. Also for your supporting review on us. Really hope we could meet you again in another time with another unforgettable experience. Your home away from home.... Hotel Tugu Malang family

10/10 Excellent

craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Such a great staff and wonderful accommodations. The restaurants are amazing and so reasonable for dinner. The breakfast that is included is like 3 breakfasts. It’s so much food and delicious. Believe all the reviews. It’s a great place.
Stayed 1 night in Dec 2019
Response from Bagus on 8 Jan,2020
Dear Mr. Craig, Great appreciation for your review on Hotel Tugu Malang. We are glad you could enjoy the time while in Hotel Tugu Malang. Surely we will wait for your next visit in Hotel Tugu Malang on your next holiday. Our warmest regards, Hotel Tugu Malang family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Bagus on 30 Sept,2019
Dear Valuable customers. thank you very much for your time to share your review on Hotel Tugu Malang. thanks and warm regards, Hotel Tugu Malang family

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tugu gets three thumbs up
Tugu is a fine hotel with great service and wonderful breakfast.
Stayed 4 nights in Sep 2019
Response from Bagus on 11 Sept,2019
Dear Mr. Gilbert, We do appreciate for your review on Hotel Tugu Malang. Great to hear that you could enjoy the time here and we hope we could see you in the next occasion. Please contact us immediately if you need you need for any assistance for your next trip in Hotel Tugu Malang. thanks and warmest regards, Hotel Tugu Malang Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic, romantic. Great restaurants, too. Couldn't be better.
Stayed 1 night in Aug 2019
Response from Bagus on 5 Aug,2019
Dear beloved Customers, Thank you very much for your review on Hotel Tugu Malang. Glad hearing that you could enjoy the time here in Hotel Tugu Malang. Really hope you could have a chance to visit us again in the future. thanks and warm regards, Hotel Tugu Malang family

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Bagus on 7 Aug,2019
Dear Valuable customers. Thank you very much for your kind rate for us - Hotel Tugu Malang. Hope we could have a chance to serve you for next time visiting Hotel Tugu Malang. Our warmest regards, Hotel Tugu Malang family

10/10 Excellent

IngeColijn, Colombo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great colonial buildings with a wealth of important artefacts.
Stayed 3 nights in Jul 2019
Response from Bagus on 7 Aug,2019
Dear Ms. Inge Colijn, Our great appreciation for your review on Hotel Tugu Malang. Glad hearing you could enjoy the time in Hotel Tugu Malang as well as the Indonesian culture. We are looking forward to your next coming in Hotel Tugu Malang. our warmest regards, Hotel Tugu Malang family

8/10 Good

Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
This hotel has a personal touch to the hotel guest since the moment you check in. They will serve you with a local mini snack and drink near the hotel lobby. The room is so unique that I am very sure you will be caught by surprise. I enjoy staying in the room. There is also a personal postcard that handwritten by the hotel and attention to you name. I never see a hotel do that before. The breakfast was average to me and I think it can have room for improvement. This hotel is like a museum and every corner you will appreciate all the art piece, you will never felt bored walking around the hotel area. Upon check out, the guest is given a souvenir of a coffee and pastry. I love the pastry so much that I eaten all at one go. Overall, I think this is the first hotel which give me so unique experience and I’m very sure I will come back to stay again if I’m coming Malang. The only regret is I didn’t have a chance to dine in in their restaurant, I hope I have a chance to do it the next time.
Stayed 1 night in Jun 2019
Response from Bagus on 4 Jul,2019
dear Choo, Our great appreciation for your sharing experience while you're in Hotel Tugu Malang. We also thanks for your review on our services. We do note and will share it to all of our team for further improvement. Surely we will wait for your next coming that you could enjoy our services more complete...of course with longer time. Please advise if you need for further assistance for your next coming in Hotel Tugu Malang. Our warmest regards, Hotel Tugu Malang Family

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Bagus on 19 Jun,2019
Thank you very much for rate us. Hope we could see you again in the next occasion. warmest regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, comfortable and great service. This is an unusual hotel with a great sense of history and local culture.
Stayed 1 night in Apr 2019
Response from Bagus on 11 Apr,2019
Dear Customers, Thank you very much for your review on Hotel Tugu Malang while you're stay here. Hope we could have another chance to have you here again in the next future. Please inform us immediately if you need anything to make your staying more enjoyable. thanks and warmest regards, Hotel Tugu Malang Family

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Malang
The food is the best in malang, the melati restaurant nothing is disappointing at all. We didnt get to try saigon san but i looks phenomenal. The only complain is bathroom is outdated. The bed is very comfy, we slept really well.
Stayed 1 night in Mar 2019
Response from Bagus on 3 May,2019
Dear Sir / Madam, Thank you very much for your supporting review on Hotel Tugu Malang. We do appreciated. Surely we will wait for your next coming in the big family of Hotel Tugu Malang. Please advise us immediately should you need for further assistance. thanks and warmest regards, Hotel Tugu Malang family

10/10 Excellent

NINIEK NATALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staying at Tugu Malang has been always a pleasant one for me. love the ambience and the hotel tour conducted by the hotel. very good hospitality
Stayed 1 night in Feb 2019
Response from bagus on 23 Feb,2019
Dear Ibu Niniek Natalia, Thank you very much for your kind attention and support to Hotel Tugu Malang. Glad that you could enjoy the time while in Hotel Tugu Malang. We do look forward to your next coming in Hotel Tugu Malang family and exploring the warmth, sincere culture of Indonesia. thanks and warm regards, Hotel Tugu Malang family

10/10 Excellent

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Ilham Ramadhani on 12 Feb,2019
Dear Bapak Takahiro Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very lovely and awesome hotel, enjoyed my stay very much.
Stayed 1 night in Dec 2018
Response from Bagus on 21 Dec,2018
Dear Sirs, thank you very much for your review on Hotel Tugu Malang. Appreciate indeed for your time also sharing your experience while in Hotel Tugu Malang. We are looking forward to your next coming to our Hotel. thanks and warm regards, Hotel Tugu Malang family

10/10 Excellent

IqraAitbar, Islamabad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are planning on visiting Malang (which you must consider), then this is the BEST option. First of, the hotel is a display of Malang's history and culture, it's a museum itself. The staff is very friendly and caring, they also have professional guides to facilitate you. The breakfast is AMAZING!! It has a wide menu and has almost everything for everyone. The complimentary amenities, room service, room cleanliness and other facilities were also top-notch.
Stayed 4 nights in Nov 2018
Response from Bagus on 20 Nov,2018
Dear Iqra Aitbar, Appreciate indeed for your review on Hotel Tugu Malang. Thanks also to enjoy the time with Hotel Tugu Malang family. Surely we look forward to your next coming to your home away from Home - Hotel Tugu Malang. thanks and warm regards, Hotel Tugu Malang family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Bagus on 14 Nov,2018
Thank you very much for rating us- Hotel Tugu Malang. our warmest regards, Hotel Tugu Malang Family

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The Tugu is a great hotel - a really peaceful little oasis. Staff were all excellent - friendly and efficient. Rooms are delightful - comfortable and with real personality. Restaurant food delicious and varied to suit all tastes. Overall highly recommended.
Stayed 2 nights in Sep 2018
Response from Bagus on 27 Sept,2018
Dear Ms. Caroline, Our great appreciation for your review on Hotel Tugu Malang. Glad hearing that you could enjoy the time while in Hotel Tugu Malang. We are looking forward to your next coming thus we could have another great time in Malang thanks and warm regards, Hotel Tugu Malang family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so very helpful and friendly. Manda gave us a wonderful tour of the hotel and explained the history of the rooms and the different collections. I booked the spa and had a lovely massage and body scrub.
Stayed 3 nights in Aug 2018
Response from Bagus on 28 Aug,2018
Dear Sirs, Thank you very much for your such a nice review on Hotel Tugu Malang. Hope we could have your next coming in Hotel Tugu Malang family that we could prepare the best services as well. thanks and warmest regards, Hotel Tugu Malang Family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. Location is good which is walking distance to train station.
Stayed 2 nights in Aug 2018
Response from Bagus on 14 Aug,2018
Dear Sirs, Thank you very much for your time to review on Hotel Tugu Malang. It's great hearing that you could enjoy the time in Hotel Tugu Malang family. Really hope you could have another chance to back enjoying the time in Malang with us. thanks and warm regards, Hotel Tugu Malang family

10/10 Excellent

Ellis, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equisite hotel full of historical stories/display
Really enjoyed our room and facilities: plenty of sitting areas, free afternoon tea/coffee & small tasty Indonesian traditional snacks - menu is different everyday incl. breakfast (alternates between buffet & ala carte of Indonesian & European cuisine) - It is very significant esp we stayed for 6 days (didn’t get bored with same menu of breakfast everyday). Every corner of room is full of antiques displays with interesting history/story. We were interested in free hotel tour (afternoon) unfortunately we just didn’t have time- already busy with own agenda. So homey like own place - didn’t feel like hotel. Friendly and helpful staff. We were given free small bag of coffee (from hotel’s own coffee plantation and samples of mini bread (from hotel’s own bakery) as souvenirs - it was a such nice gesture/memorable for us. Never happened before with other hotels we stayed in the past. Definitely the best hotel we ever stayed!
Stayed 7 nights in Apr 2018
Response from bagus on 27 Apr,2018
Dear Ellis, Our sincere thanks for your review on Hotel Tugu Malang. It is our great pleasure also having your comprehensive note to our services. We have note it and share to all of our staff. Further we have take your input seriously to improve our performance. Hopefully we could improve ourselves in providing the best services for all our customers. Please inform us immediately should you need for further assistance for your next coming to Hotel Tugu Malang. We are always welcome you as our big family in Hotel Tugu Malang. Thanks and Warmest regards, Hotel Tugu Malang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, always smiling. Excellent. Restaurant and service
Stayed 3 nights in Feb 2018
Response from Bagus on 5 Mar,2018
Dear Sirs, Thank you very much for your review on Hotel Tugu Malang. It is really appreciated for your great support to Hotel Tugu Malang as well. We are keen to welcoming you again in the near future. Please advise us if you need for our assistance for the next coming. Our warmest regards, Hotel Tugu Malang family.

8/10 Good

Renata, Surabaya, indonesia

Liked: Cleanliness, staff & service, room comfort
Refreshing change from Surabaya
The Bima ride on the train to Malang was only one hour and forty five minutes. The station is only a three minute walk. Upon arrival we were offered a cool drink and a free 15 minute massage. The Tugu hotel is steeped in history and tradition. The presentation and write ups need better lighting. Much of the explanations are faded and are hard to read. The food was amazing. They staff did have a difficult time understanding my gluten free intolerance. I was able to have other food to eat. But be aware they use soy in everything and white vinegar for dressings. Ice cream is pretty much the only dessert you could eat beside bananas flambe. The hotel is situated by a rotary, which can be quite load with motorcycles and other traffic. The 4:00pm tea is vey nice. A piano player plays short little tunes, the only down side is the cigarette smoking from out side floats in. The hotel should be a completely smoke free. Designate a spot out side the front left or right of the entrance of the hotel. During dinner the smell of cigars sneaks in from the bar. It is the only hotel that serves alcohol. The gift shop has many unique things to purchase. Especially the jewelry. The rooms are spacious and comfortable for two people. The bed was very nice to sleep in with two different styles of pillows to sleep with ( light or firm). The departure gift of fresh bread and sample of coffee was a nice touch. The Hotel drove us back tot he station for no charge. Staff was very accomodating.
Stayed 2 nights in Feb 2018
Response from Bagus on 23 Feb,2018
Dear Ms. Renata, Warmest greetings from Hotel Tugu Malang. Our great appreciation for your comprehensive review on Hotel Tugu Malang. Our deepest apology for what you've been through while in Hotel Tugu Malang. We take serious action following your review since we want the customers' satisfaction is above of all. We are keen to have your next visit in Hotel Tugu Malang . Please do not hesitate to contact us immediately that we could prepare your next occasion in Hotel Tugu Malang with better services. You are Hotel Tugu Malang family now ... Thanks and warmest regards, Hotel Tugu Malang family

10/10 Excellent

Jeslyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, just like home
Friendly staffs welcome you when you arrived. The hotel is situated at the heart of the city. The hotel made you feel like home in Indonesia and great display of local traditional household things. Great selection of Breakfast, you can choose from display or order from menu.
Stayed 1 night in Feb 2018
Response from Bagus on 13 Feb,2018
Dear Jeslyn on , Really our great appreciation for your sharing experience while in Hotel Tugu Malang. Our aim is providing the utmost services for all of our customer who's our great family as well. Hope we could have a chance to welcoming you in another time. Please do not hesitate to contact us immediately if you need anything regarding your next coming. Our warmest regards, Hotel Tugu Malang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful oasis
Great stay, great hotel, excellent service. Would stay here again.
Stayed 5 nights in Dec 2017
Response from Bagus on 13 Dec,2017
Dear Sirs, Thank you very much for your review on Hotel Tugu Malang. Our great appreciation for your time to rate us as well as staying with us - Hotel Tugu Malang family. Hope we could have your next staying in the near future. Our warmest regards, Hotel Tugu Malang family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Bagus on 11 Dec,2017
Dear Sirs, Really appreciate for your time to rate Hotel Tugu Malang. Hope we could have your next coming within Hotel Tugu Malang family. Our warm regards, Hotel Tugu Malang family

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great service, fantastic food
Stayed 2 nights in Sep 2017
Response from Bagus on 9 Nov,2017
Dear Dale, Our great appreciation for your review on Hotel Tugu Malang. We are trying our best to maintain the utmost service for all of our guests. Glad hearing that you could enjoy the time while in Hotel Tugu Malang. We are looking forward to your coming soon in Hotel Tugu Malang. warmest regards, Hotel Tugu Malang Family

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Bagus on 9 Nov,2017
Dear Dorothea. Thank you very much for your time to rate us - Hotel Tugu Malang. We are looking forward to your next coming in Hotel Tugu Malang in the near future. Warmest regards, Hotel Tugu Malang family.

10/10 Excellent

Gregor, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style
Old hotel with class.. excellent food and bar facility's... welcoming staff.. outstanding housekeeping staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
interesting hotel
Almost perfect. Beautiful hotel in excellent location. Friendly and helpful staff. The museum on site is amazing. Room small but comfortable. Internet good. Complimentary 15 minutes massage and free afternoon tea were awesome. Only minor point we were offered a welcome drink, asked for ginger tea, and it didn't arrive despite chasing it up. Would recommend.

10/10 Excellent

Chandran, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed at Tugu for 2 weeks. The staff were attentive. Rooms were clean, and came with complimentary water and fruits. Tea time delicacies were much appreciated. Overal, great atmosphere to get work done. only negative were the mosquitoes, though hard to keep them away in a tropical place. I will highly recommend this hotel.

8/10 Good

yuri, pwest, co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honey moon
Perfect randevouz, fill with cultural experience, nice place to stay.