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Reviews of 88 Courtyard Hotel

3 out of 5
88 Courtyard Hotel
24 Roxas Blvd., Corner Cuneta St, Pasay, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 433 reviews" "
Rating 8 - Good. 162 out of 433 reviews" "
Rating 6 - Okay. 80 out of 433 reviews" "
Rating 4 - Poor. 30 out of 433 reviews" "
Rating 2 - Terrible. 21 out of 433 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin Antonio, Puyallup

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad to have extended my stay in this fabulous hotel for the 5th time for a total of 28 days since arriving on April 25. The great pleasant, friendly personality and hospitable attitude of the front office staff headed by Lily, Camille down to the worklaholics JM, Zael, Bhench and Elai have made my stay a truly pleasant experience at a place away from home. I commend everyone from the doorman, security, maintenance, housekeepers, bar and restaurant staff, Princess, Francis and Gayle who all gave their hearts out to assist me in every way they can. Everyone is fully equipped with the kind of personality which every traveler would look forward to in their travel itinerary. Kudos to everyone and to 88 Courtyard Hotel.
Stayed 8 nights in May 2024
Response from FOS on 22 May,2024
Dear Valued Guest, Thank you for sharing a review of your recent experience. We’re thrilled to hear that we made a good impression on you and we appreciate your good feedback to the team. We are looking forward to welcoming you again soon on your next visit to the city. With much appreciation, Camelle Gorda Front Office Supervisor

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a great hotel for the price, It’s location to the airport and transportation options and malls and options for restaurants make a good stop off point, we have used this hotel every time we visit the Philippines since 2014 which is every other year, Luggage storage is awesome since we leave a bag or two while we go to various location we travel to
Stayed 1 night in Apr 2024
Response from FOS on 15 May,2024
Dear Valued Guest, Thank you for sharing a review of your recent experience. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. With much appreciation, Camelle Gorda Front Office Supervisor

10/10 Excellent

SOFRONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in May 2024
Response from FOS on 15 May,2024
Dear Valued Guest, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

Ana Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
You have to push hard for the room door to lock . Shower needs glass door or shower curtain otherwise it will be slippery when water gets in to the floor. Overall stay is good, will book there again. Staff are nice and friendly
Stayed 2 nights in May 2024
Response from FOS on 7 May,2024
Dear Valued Guest, Thank you for sharing a review of your recent experience. We apoligize for the inconvenience you encountered during your stay. We will share your feedback with the team and will take note on that.With much appreciation, Camelle Gorda Front Office Supervisor

4/10 Poor

Warren, Ewa Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of this property are very deceiving, i'm not sure about other rooms but mine was terrible, the room smelled moldy, the shower was dirty around the base, the linen looked old, the carpet even worse if not for the location being close to everything I needed I would have checked out immediately. On top of the very bad property condition they want you to place a 2k php deposit and for what I'm still not sure, then they want to take pictures of your passport and store them god knows where, also wanted a 500 php deposit when i requested extra towels I mean just tired to nickel and dime me the whole time and then upon check out they even tried to charge me for a soda I brought into the property by claiming I used it from the stock fridge. Overall my experience here was POOR and I would not recommend this place especially for travelers use to clean rooms and basic amenities being included. This place gave me a bad vibe and I wont be back, I normally stay at another location when in Manila which requires NO DEPOSIT, DOES NOT PHOTOGRAPH PASSPORTS and PROVIDES ANY EXTRAS FREE OF CHARGE. I should have never taken a chance here. Spend your hard earn money elsewhere.
Stayed 3 nights in May 2024
Response from FOS on 6 May,2024
Dear Mr. Warren, Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us directly to discuss your experience in more detail. With much appreciation, Camelle GordaFront Office Supervisor

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to location, Nice size rooms and great service, Nice pool good location to the airport and mall of Asia, close by bus terminals, and trains, You can store your luggage for days or weeks as long as you booking in between, good food at reasonable price. It’s hard to fault at the price point.
Stayed 1 night in Apr 2024
Response from Camelle Gorda on 8 Apr,2024
Dear Valued Guest, We are grateful that you took the time out to leave us a review. We hope to see you again soon on your next visit to the city.With much appreciation, Camelle Gorda Front Office Supervisor

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Good
Stayed 18 nights in Mar 2024
Response from Camelle Gorda on 7 Apr,2024
Dear Valued Guest , Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Camelle Gorda on 3 Apr,2024
Dear Valued Guest, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staffs were attentive to my needs
Stayed 1 night in Mar 2024
Response from Camelle Gorda on 19 Mar,2024
Dear Ms. Delia, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations
Stayed 2 nights in Mar 2024
Response from Camelle Gorda on 19 Mar,2024
1. Dear Ms. Delia,Thank you for sharing a review of your recent experience. We’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

ARMANDO

Liked: Cleanliness, staff & service, amenities
Staff are friendly courteous and very helpful
Stayed 4 nights in Feb 2024
Response from CG on 2 Mar,2024
Dear Mr. Armando, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation,Camelle GordaFront Office Supervisor

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and very helpful and very knowledgeable people. Thank you very much to all the staff.
Stayed 3 nights in Feb 2024
Response from FOM on 17 Feb,2024
Dear Ms. Nelly, Thank you for sharing a review of your recent experience. Our team here at 88 Courtyard Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. With much appreciation, Jhoanna Marie Gasis Front Office Manager

4/10 Poor

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Photos of the property are deceiving sweat stains in lounge chair in foyer furniture is old needs to be replaced. The building needs to be renovated. Room and hallway was dirty. We stayed in the second floor could hear people in the foyer and hallway. Very noisy outside could hear cars and motorcycles. At night the lights came through the curtains. Shower is law suite waiting to happen due it not daring g
Response from FOM on 10 Jan,2024
Dear Mr. Stuart, Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us directly to discuss your experience in more detail. With much appreciation, Jhoanna Marie Gasis Front Office Manager

4/10 Poor

LILLI MARLIN

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service. We have to explain why we were asking for new towels. The drainage system in the shower was clogged so water would flood the whole bathroom. The toilet was also clogged, we needed to ask assistance to have it pumped. And when you call housekeeping and even the front desk, they weren’t answering th calls. We have been callng for 10-15 minutes but no response so decided to go down to the lobby to fine out the front desk officer standing there and not doing anything!
Stayed 2 nights in Dec 2023
Response from FOM on 9 Jan,2024
Dear Ms. Lilli, We appreciate your feedback on our Hotel and we sincerely apologize for any inconvenience you encountered during your stay. Your feedback would help us evaluate and improve our amenities and services. We hope you still consider us on your future visits to Manila. With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Rodelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on 20 Dec,2023
Dear Mr. Rodelio, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from FOM on 18 Dec,2023
Dear Mr. Emmanuel, thank you for taking the time to post a review of our property. We are happy to hear that you rate us 4 stars. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Rodelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 7 Dec,2023
Dear Mr. Rodelio, thank you for taking the time to post a review of our property. We are happy to hear that you rate us 10 stars. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Nov 2023
Response from FOM on 29 Nov,2023
Dear Mr. Kevin, thank you for taking the time to post a review of our property. We are happy to hear that you rate us 5 stars. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from FOM on 26 Oct,2023
Dear Mr. Thomas, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. We hope to see you again on your next visit to the city. With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Colin

Travelled with partner
Liked: Staff & service
There was afew more critters like roaches at this place. And i noticed some grime on the walls and aroind the floor epsecially im the bathroom. But the beds were clean. And very welcoming staff. They fulfilled all requests in a timely manner.
Stayed 2 nights in Oct 2023
Response from FOM on 26 Oct,2023
Dear Mr. Colin, Thank you for providing us with your valuable feedback and for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We hope you give us another chance soon, so we can share an even more positive experience. With much appreciation, Jhoanna Marie Gasis, Front Office Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything others have said about the staff in this hotel are correct. They are fantastic people. The room was excellent also, as was room service and housekeeping. 3 minor bites: When you order a meal at the restaurant, it takes half an hour for them to prepare as they do it from scratch. Nothing is prepared ahead of time. Also a couple of popular items were never available. There is no notepaper or pen in the room. The TV schedule lists many stations, but only about half of them were viewable. There wasn't a fridge or microwave in the room but maybe that's one of the limitations of the standard room.
Stayed 7 nights in Sep 2023
Response from FOM on 5 Oct,2023
Dear Mr. Donald, Thank you for sharing a review of your recent experience. Our team here at 88 Courtyard Hotel iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected. We have shared yourfeedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again. With much appreciation, Jhoanna Marie Gasis, Front Office Manager

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
The room had plenty of space, bed was comfortable. The only issue I had was the electricity went out on occasion. I would hear a click from time to time, I thought it was the door. Besides that couldn’t complain much
Stayed 2 nights in Sep 2023
Response from FOM on 20 Sept,2023
Dear Mr. Eugene, Thank you for taking the time to provide valuable feedback about our Room. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. With much appreciation, Jhoanna Marie Gasis, Front Office Manager

6/10 Okay

Ferdinand John

Stayed 6 nights in Sep 2023
Response from FOM on 5 Oct,2023
Dear Mr. Ferdinand, thank you for taking the time to post a review of our property. However, it does seem that we failed to meet your expectations. We apologize for this issue and hope you’ll reach out to us to make this right. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

4/10 Poor

MASATOSHI

Liked: Cleanliness, staff & service
Disliked: Room comfort
あの匂いはなんだ？
101に宿泊した。部屋に入ると、なんとも言えない匂い。それもかなり強め。 ドアを開けて換気をすると、1階のプールサイドという事で蚊が部屋に侵入。 スタッフに防虫スプレーで対応して貰ったが、部屋の匂いは防虫スプレーの匂いでは無かった。 私は気にならないが、空港から近い為、航空機の音が結構します。 匂いさえ無ければ、その他は全く問題なし。
Stayed 1 night in Sep 2023
Response from FOM on 20 Sept,2023
Dear Mr. Masatoshi, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Edgar

Stayed 1 night in Aug 2023
Response from FOM on 28 Aug,2023
Dear Mr. Edgar, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. We hope to see you again on your next visit in the city. With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Marivic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FOM on 28 Aug,2023
Dear Ms. Marivic, thank you for taking the time to post a review of our property. We are happy to hear that you rate us 5 stars. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Arlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their food and the friendly staffs
Stayed 4 nights in Aug 2023
Response from FOM on 28 Aug,2023
Dear Ms. Arlyn, thank you for taking the time to post a review of our property. We are happy to hear that you rate us 5 stars. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Cris

Stayed 2 nights in Jul 2023
Response from FOM on 3 Aug,2023
Dear Mr. Cris, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay for rating us 10/10. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

6/10 Okay

Ford

Disliked: Property conditions & facilities
Tv need to be replace. It’s aqful you can hardly see because there’s light in the background
Stayed 2 nights in Feb 2023
Response from FOM on 6 Mar,2023
Dear Mr. Ford,We appreciate you taking the time to write us a review and we sincerely apologized for any inconvenience you encountered during your stay. For the television we are now on the process of rechecking our television for replacement and we have coordinated this issue already to our Maintenance Department. Despite the inconvenience encountered in the hotel, we do hope to have the opportunity to welcome you back in the future, so we can provide a better experience.With much appreciation,Jhoanna Marie GasisFront Office Manager

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Location close to mall and airport.
Stayed 1 night in Feb 2023
Response from FOM on 6 Mar,2023
Dear Mr. Marianne, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you find our staff helpful and a very accessible location. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

2/10 Terrible

EVA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2023
Response from FOM on 6 Mar,2023
Dear Ms. Eva, We appreciate your feedback on our Hotel and we sincerely apologized for any inconvenience you encountered during your stay. Your feedback would help us evaluate and improve our amenities and services.We hope you still consider us on your future visits to Manila. With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

myrna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel staff are friendly and easy to deal with. They make you as their priority and I thank them for their quick actions whenever a help is required.
Stayed 2 nights in Jan 2023
Response from FOM on 5 Feb,2023
Dear Ms. Myrna,Thank you for the wonderful review of our Hotel. We and the team are very delighted to know that you are happy with the service that we provide. We truly appreciate feedback such as yours as this motivates us to continue providing consistent quality and personalized service.It would be such a pleasure to personally welcome you back to our hotel!With much appreciation,Jhoanna Marie Gasis / Front Office Manager

10/10 Excellent

Joel

Stayed 2 nights in Jan 2023
Response from FOM on 30 Jan,2023
Dear Mr. Joel, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay.It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean place , staff very respectful , very good service .
Stayed 1 night in Jan 2023
Response from FOM on 30 Jan,2023
Dear Ms. Helen, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Joseph

Stayed 1 night in Jan 2023
Response from FOM on 30 Jan,2023
Dear Mr. Joseph, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay.It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Carlito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FOM on 22 Jan,2023
Dear Mr. Carlito, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay.It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the city. Very near Bac Clara’s the oldest church and very beautiful 150 years
Stayed 4 nights in Dec 2022
Response from FOM on 18 Dec,2022
Dear Mr. Mark, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay.It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

ANDREW A

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Internet though needs improvement. Our room internet & TV wasn't working
Response from FOM on 6 Dec,2022
Dear Mr. Andrew, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. We are currently working on our internet provider to satisfy the needs of the guest. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

RIALYN

Stayed 1 night in Nov 2022
Response from FOM on 17 Nov,2022
Dear Ms. Rialyn, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from FOM on 24 Jan,2024
Dear Mr. Daisy, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted with your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

John Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 5 nights in Sep 2022
Response from FOM on 22 Sept,2022
Dear Mr. John Mark, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Jaime

Liked: Staff & service, property conditions & facilities, room comfort
Very friendly staff.
Stayed 2 nights in Sep 2022
Response from Jhoanna on 11 Sept,2022
Dear Mr. Jaime, Thank you for the wonderful review of our Hotel. We appreciate your positive feedback towards Staff. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Josephine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and centrally located
Stayed 1 night in Aug 2022
Response from Jhoanna on 4 Sept,2022
Dear Ms. Josephine, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

kaveh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a few minutes from the airport and the major malls. This location is very convenient. I also found the staff very friendly and accomodating.
Stayed 1 night in Aug 2022
Response from Jhoanna on 31 Aug,2022
Dear Mr. Kaveh, Thank you for the wonderful review of our Hotel. We and the team are very delighted to know that you are happy with the service that we provide. We truly appreciate feedback such as yours as this motivates us to continue providing consistent quality and personalized service even though you are not satisfied with our in-house kitchen during your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first room was a little dirty, carpets stained, the staff got us another room right away.
Stayed 4 nights in Jul 2022
Response from Jhoanna on 31 Jul,2022
Dear Mr. Allen, We appreciate your feedback on our Hotel and we sincerely apologized for any inconvenience you encountered during your stay. Your feedback would help us evaluate and improve our services. We are now on the process of renovating our rooms to avoid more incidents like that in the future. We hope you still consider us on your future visits to Manila. With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was situated right next to a restaurant that served healthy meals.... And the hotel included free breakfast there each morning. The actual restaurant inside the hotel was really a small space to get snacks, small meals and drinks. They also offered room service. But be aware....any food ordered will take a bit to receive.
Stayed 2 nights in Jul 2022
Response from Jhoanna on 31 Jul,2022
Dear Ms. Laura, Thank you for the wonderful review of our Hotel. We appreciate your positive feedback towards our breakfast from Kenny Rogers Restaurant. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

6/10 Okay

Jesse, Leonardtown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is right wing on covid and going overboard with information collection as well as visitor information. However on the other hand security does ensure only authorized personnel enter the premises
Stayed 1 night in Jul 2022
Response from Jhoanna on 27 Jul,2022
Dear Mr. Jesse, We appreciate your feedback on our Hotel and we sincerely apologized for any inconvenience you encountered while getting the guest information. Gathering guest data and information is a valuable reference tool for reservations, marketing, and research purposes. We are committed to protect and ensure all personal information obtained will be secured and remained confidential. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

4/10 Poor

Craig

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not A Pleasant Hotel.
This hotel is really outdated and needs renovation. Used mattresses were visible in the hallways which made it very unappealing. My facial sink was clogged, the room curtains were very old, paint showed signs of mold in the hallways.
Stayed 4 nights in Jul 2022
Response from Jhoanna on 27 Jul,2022
Dear Mr. Craig, We appreciate your feedback on our Hotel and we sincerely apologized for any inconvenience you encountered during your stay. Your feedback would help us evaluate and improve our services. We are now on the process of reconstructing our bathrooms and renovating our rooms to avoid more incidents like that in the future. We hope you still consider us on your future visits to Manila. With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shuttle
They did not have a shuttle available for trip to the airport.
Stayed 1 night in Jul 2022
Response from Jhoanna on 17 Jul,2022
Dear Mr. Donald, Thank you for your recent stay at our Hotel. We appreciate your feedback. Regarding with the shuttle service it is strictly based on the availability. Shuttle service for individual guests must be scheduled with the Front Desk 24 hours prior to shuttle departure. Arriving guests must schedule with the Reservations during reservation.It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience the safe and the fiercely
Stayed 7 nights in Jun 2022
Response from Jhoanna on 27 Jun,2022
Dear Mr. Johnny, Thank you for your recent stay at our Hotel. We appreciate your feedback and we are very pleased to hear that you are delighted on your stay. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Jhoanna Marie Gasis Front Office Manager