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Reviews of BSA Suites Makati

3 out of 5
BSA Suites Makati
103 Carlos Palanca Street, Legaspi, Makati

Reviews

6.4
Rating 10 - Excellent. 25 out of 188 reviews" "
Rating 8 - Good. 64 out of 188 reviews" "
Rating 6 - Okay. 45 out of 188 reviews" "
Rating 4 - Poor. 30 out of 188 reviews" "
Rating 2 - Terrible. 24 out of 188 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Vicente

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Our stay was a comfortable one. Service was good. Every time we requested something it is delivered in due time. One issue it needs to be entertained is the age of the hotel. Needs quite a good renovation. The shower stall grout needs a good cleaning ie mildew. Glad my mildew allergy was at bay. Plumbing leaking from sink faucet to shower one.
Stayed 1 night in Feb 2020

10/10 Excellent

Pinky, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in this hotel. My parents loved it! Staff are friendly and easy. Thank you guys for making my parents stay awesome! My mom and dad really had a great time!
Stayed 6 nights in Oct 2017
Response from BSA Suites on 6 Jan,2020
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not book again.
The ceiling of the bedroom is very dusty. Lots of small cockroaches from the bedroom, dining table, floor and the confort room. Stove not working.
Stayed 2 nights in Dec 2019
Response from BSA Suites on 2 Jan,2020
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience in our service may have caused to you. We hope to be of service with you again soon.

2/10 Terrible

Erlinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from BSA Suites on 23 Dec,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you.

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room - and additional kitchen utensils provided on request
Stayed 2 nights in Dec 2019
Response from BSA Suites on 9 Dec,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from BSA Suites on 5 Dec,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from BSA Suites on 3 Dec,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from BSA Suites on 3 Dec,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Nov 2019
Response from BSA Suites on 18 Nov,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend. The hotel is at a nice area with lots of shops and places to eat. Its close to everything you need. The staff is friendly and housekeeping personnel is great
Stayed 7 nights in Oct 2019
Response from BSA Suites on 29 Oct,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

8/10 Good

Maria Marnelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continue to be friendly
Stayed 1 night in Oct 2019
Response from BSA Suites on 23 Oct,2019
The Management would like to thank you for letting us know your great experience with us during your stay at BSA Suites. We hope to be of service with you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2019
Response from BSA Suites on 23 Sept,2019
Thank you for giving us a high score on your review. We are looking forward to your next visit with us!

8/10 Good

Wanderer, The Bay

Travelled with family
Spacious. The staffs were courteous and helpful. Parking is with a fee which is limited to one per unit and have to go around the street to get access in at the back. The pool was not as expected which is smaller than thought it would be.
Stayed 5 nights in Sep 2019
Response from BSA Suites on 16 Sept,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience in our service may have caused to you. We hope to be of service with you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from BSA Suites on 9 Aug,2019
Thank you for giving us a high score. We look forward on your next stay with us!

4/10 Poor

imelda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Need to update towels and linens/sheets
BSA is in a perfect location but needs to update their towels, linens and curtains in the room. The yellowish towels need to be retired and changed. The crew service are excellent from the concierge, cleaners, bellboy and security. They need to fix bathroom Partition doors and install an appropriate length bathroom shower curtains so the entire bathroom dont get wet We continue to stay here because of the location and the crew. But owners should remember that are more airbnb available in the same area that offers better amenities
Stayed 1 night in Jul 2019
Response from BSA Suites on 3 Dec,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you. We are looking forward for your next stay with us.

10/10 Excellent

Joamar Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service ang friendly staffs.
Great location. Awesome facilities. Room service was very polite and helfpul. Everything in the room was working, it's big and very clean. Value as it's best.
Stayed 1 night in Jul 2019
Response from BSA Suites on 1 Aug,2019
The Management would like to thank you for letting us know your great experience with us during your stay at BSA Suites. We hope to be of service with you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from BSA Suites on 18 Jul,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

8/10 Good

Mariam, California ..

Travelled with family
Liked: Staff & service, amenities
Location is good and fair ... needs improvement...
Stayed 3 nights in Jul 2019
Response from BSA Suites on 10 Jul,2019
Thank you for giving us a score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
simple and clean @ a very low cost
Stayed 1 night in Jun 2019
Response from BSA Suites on 4 Jul,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from BSA Suites on 24 Jun,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2019
Response from BSA Suites on 14 Jun,2019
Thank you for giving us a score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

6/10 Okay

Jim

Liked: Property conditions & facilities
Disliked: Cleanliness
Primarily for shorter stays
+ Very quiet (a hard find in Metro Manila). Accessible to most important landmarks in the area, - Room needs modernization, it was like at least 20 yrs back in time, including a huge TV. Kitchen had some misses in cleaning (otherwise room was well clean). No signal for Globe data in room.
Stayed 1 night in Jun 2019
Response from BSA Suites on 11 Jun,2019
Thank you very much for giving feedback about your stay, we greatly value any comments that we receive. We are taking necessary steps to get superior level of service. We are certainly looking forward to serve you better in the future.

8/10 Good

Mhalou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very convenient and walking distance to the mall. At first, the room I supposed to check- in have an electricity problem. It was nice they upgrade in a executive room.
Stayed 1 night in May 2019
Response from Pora on 21 May,2019
Dear Ms. Mhalou, We are delighted to know you found BSA Suites as extremely convenient due to being a few minutes away from the malls. We are so pleased to have you stay with us and look forward to having you back again soon. Regards, Pora Escosa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from BSA Suites on 14 Apr,2019
Thank you for giving us a high score for your stay with us. We appreciate you feedback and we look forward for your next stay with us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and also dirty. Corners had dusty and dirt. Bath towels are thin, old and stained. Most frustrating was the elevators. There are only 2, and one was down for refurbishing. The other one had styrofoam hung on the walls. But two times in five days, both were broken. I was on the 24th floor and the front desk staff told me "we have no idea when it will be fixed, but you can take the stairs. " 24 flights in steamy weather??? The staff didn't care. Other guests had similar complaints. Place is relatively cheap, but still not worth the money.
Stayed 5 nights in Mar 2019
Response from BSA Suites-Quantum Hotels and Resorts on 8 Apr,2019
We want to express our sincerest thank you for taking the time to highlight your constructive observations and we regret to hear about the inconvenience you experienced during your stay. We are disappointed that your experience fell short of your expectations. For all the inadequacies you underwent, we sincerely apologize. Please note that we are very sincere to address all your observations as your comfort and satisfaction really matter to us. Kindly be advised that as part of our effort to give our guests a quality and comfortable stay with us, one of the two elevators is under maintenance as of the today and will be done after 60 days. Rest assured that all of your concerns will be properly disseminate to the department concerned. We hope this does not deter you from staying with us again and give us to the chance to serve you better in the future. Thank you very much.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible property. Property smells , elevator dirty, no toiletries no bfast etc
Stayed 1 night in Mar 2019
Response from BSA Suites-Quantum Hotels and Resorts on 25 Mar,2019
We want to express our sincerest thank you for taking the time to highlight your constructive observations and we regret to hear about the inconvenience you experienced during your stay. We are disappointed that some of your experiences fell short of your expectations. For all the inadequacies you underwent, we sincerely apologize. Please note that we are very sincere to address all your observations as your comfort and satisfaction really matter to us. We hope this does not deter you from staying with us again and give us to the chance to serve you better in the future. Thank you very much.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from BSA Suites on 2 Apr,2019
Thank you for sparing time to inform us your recent visit and bringing this matter to our attention. Your rate will help us serve you and all our guests better in the future. We apologize for the inconvenience for the in our service may have caused to you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The property is located centrally with offices in Ayala Avenue within easy reach walking
Stayed 1 night in Mar 2019
Response from BSA Suites on 20 Mar,2019
Thank you for your time in posting your positive stay with us. The location of the hotel is indeed very convenient. We hope we can welcome you back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019
Response from Pora Escosa, Revenue Specialist on 17 Jan,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. It’s centrally located and walking distance to the shops and eating establishments.
Stayed 3 nights in Jan 2019
Response from Pora Escosa, Revenue Specialist on 17 Jan,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018
Response from BSA Suites on 12 Dec,2018
Dear Valued Guest, Thank you very much for giving feedback about your stay, we greatly value any comments that we receive. We are certainly looking forward to serve you better in the future. Warm regards, BSA Suites Team Quantum Hotels and Resorts

4/10 Poor

Marissa, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing accommodation. The room, furnitures and appliances and amenities needs upgrading.
Stayed 1 night in Sep 2018
Response from BSA Suites Team on 10 Jan,2019
Dear Ms. Marissa, Thank you for sparing your time in writing a review. We are sorry to hear of your dissatisfaction during your stay with us. It is indeed disappointing to learn that the experiences you have encountered have negatively affected your overall impression towards our hotel. Rest assured that the concern mentioned will be properly discussed with the management. I do hope that we still have the opportunity of welcoming you back in the future, for us to recover your trust and confidence in our hotel.we are sorry to hear that you had an unpleasant stay during your visit. I do hope that we still have the opportunity of welcoming you back in the future, for us to recover your trust and confidence in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
nice people and close to Shinagawa Lasik clinic I’ll be back later thanks
Stayed 3 nights in Jun 2018
Response from Jake on 24 Jul,2018
The Management would like to thank you for letting us know your great experience with us during your stay at BSA Suites. We hope to be of service with you again soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s an old building
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Arnel Paolo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The worst hotel I’ve ever check in, it wasn’t like in the picture, it’s misleading, room is dirty and old and smelly.

8/10 Good

MICHELLE

Liked: Staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
This place is a total dump. Not worth the money. Save yourselves the headache.
Stayed 2 nights in Mar 2018

8/10 Good

snaresurf, california

Liked: Staff & service
Makati snaresurf
The staff very friendly and helpful 10 being best ten. Room very spacious AIr conditioner works great, TV Forty inches, bed and pillows clean. Microwave utensils fridge comes with. Bathroom is small but complete. Free breakfast serve in the room on schedule. 3-14&17-2018
Stayed 1 night in Mar 2018

8/10 Good

NEIL V

Liked: Staff & service
The staff are good and friendly and the room was in order but the floor was dirty. No pots and pans. The toilet was leaking and so as the sink. Needs up dated and repair. Aircon works well. It smell cigarette smoke in the corridor.
Stayed 3 nights in Mar 2018

8/10 Good

Armando, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect spot
The hotel is located in the middle of resturants and also locate a short distance of greenbelt business district. the staff are very good at their job which is providing for their guests. I will recommend this hotel to all my family and friends.
Stayed 4 nights in Feb 2018

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a good stay
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic but comfortable hotel.
The staff, location and room were great. Walking distance to main shopping and food. Room was awesome with a view of all of Manila. It is a non updated aged property but everything was clean. Great value!!
Stayed 3 nights in Feb 2018

4/10 Poor

Chino

Disliked: Staff & service, property conditions & facilities, room comfort
Photos are far from the real facilities. Lobbyists are not helpful at all. Dirty room. And location far from the business area. Make sure to book BSA towers instead of Suites.
Stayed 2 nights in Feb 2018

6/10 Okay

Connie, Singapore

Disliked: Staff & service, property conditions & facilities
Shabby but rooms are clean
Stayed 2 nights. Front counter staff not familiar with area and unable to identify buildings on the same street, nor suggest places to explore in the vicinity. Security guard was more knowledgeable. Was informed that as there is no restaurant on the premises that breakfast would be delivered to my room at a time of my choosing. The next day it did not arrive as promised, and when I called the front desk they said they would check with housekeeping. 40 minutes later - still nothing. Spoke to them in person at the lobby and received blank looks. Front counter is either unmanned (no one picks up the phone) or overly crowded (4 people to deal with 1 checkout). Check out took an age. Unable to schedule airport pickup less than 3 days in advance!!
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel has strong smells, facilities were super old. No sleepers. Bugs everywhere, Every night I got bitten by the bugs during my stay, I have taken videos of the bugs running around on my door. Would never go back there again!!!
Stayed 3 nights in Feb 2018

6/10 Okay

marylou, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
WIFI IS SUCKS. There’s a lot of ANTS, this place needs renovations already, cabinets were old, Bathroom is old, toilet is disgusting although staffs were courteous and polite I will not come back anymore to this hotel. I SPECIFICALLY REQUESTED FOR A LOWER Floor coz of fear of heights BUT Instead I was Given the 30th floor, the highest floor. I’m so disappointed.
Stayed 14 nights in Jan 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonable and friendly staff. A nice stay.
Stayed 4 nights in Dec 2017