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Reviews of Chateau Elysee Near Airport SM

3 out of 5
Chateau Elysee Near Airport SM
Doña Soledad Avenue, Chateau Elysee, Parañaque

Reviews

2.8
Rating 10 - Excellent. 0 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 10 out of 12 reviews" "

4.4/10

Cleanliness

4.4/10

Staff & service

2.8/10

Amenities

3.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Tahsheem, Philadelphia

Travelled with family, Business traveller
Disliked: Amenities
The Unit was very dirty, infestation of roaches, roach eggs inside the refrigerator, greasy and dirty kitchen counter, there was also a pillow in the bed with blood underneath and i was sleeping on it, how disgusting! I called the owner and informed her about the condition of the unit and she got upset with me! she also stated "if you want a better unit then you must spend more money". I was appalled that she would make such a reply to complaint. After I clean the entire unit she offered another unit for me to relocate. However after i spent hours cleaning the unit i was already in i decided to stay put. This unit had horrible customer service. I would not wish this place on my worst enemy. I do not recommend anyone to rent or be a guest at any or this persons units.
Stayed 15 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Amenities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 7 where travelling through Manilla to the Islands and had booked and paid for 3 rooms. Upon our arrival was advised that they had no rooms left, we were tired as we had been going for 18 hrs with flights from Australia and travelling with a 6 year old child, our flight the next morning was at 5.00am and therefore at this stage wanted a shower and to lay down for 4 1/2 hrs. They repeatedly stated no rooms and managed to find something for 4 people and the other 3 where eventually offered someones apartment with a single bed and 2 people slept on the floor. Dirty and disgusting. Please do not waste your money on this property, really spoilt our holiday.
Stayed 1 night in Apr 2019

2/10 Terrible

nosredna, Ottawa, ca

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The microwave did not work. The hot plate did not heat up enough to cook food. Couldn't get the TV to work and it was a day before maintenance finally came to fix it after numerous calls. You had to pay an extra fee to use the pool. This was not mentioned anywhere on the site when renting. Overall not worth it.
Stayed 6 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
What was advertise was not what was received.
No hot water in shower. Had to fix the wifi in the 3rd room we were allocated myself, first room was unclean with no wifi, second room had an undesirable smell. Will never use hotels.com again to book ever again. What was advertise was not what we received.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We came pass midnight, no one knows about our reservation. Our luggages got wet because of the rain because even wen we got a replacement unit, still u don’t hv a guaranteed parking space.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
A complete waste of time and money! As there was no communication to direct us to get there, we had no choice but to stay somewhere else Appalling customer service, I guess once they got my money, non refundable, they didn’t care anymore after that Disgusted...
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Reiner

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bett ist sehr wackelig, gehört gewechselt!
Stayed 1 night in Mar 2019

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lit inacceptable
Lit de mauvaise qualité. Tout le reste est parfait pour la chambre 504
Stayed 1 night in Jan 2019

2/10 Terrible

Otto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lever ikke op til hotels,com normale gode standard
Lejlighederne er meget små, der er er store aflejringer af kakerlakker og muse ekskrementer i køkkenskabe, skimmel i badeværelse. ligeledes kan man ikke bruge fællesfaciliteter som pool, tennis som gym hen over weekenderne.
Stayed 1 night in Jan 2019