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Reviews of Cherry Blossoms Hotel

3 out of 5
Cherry Blossoms Hotel
550 Jorge Bocobo Extension, Ermita, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 134 reviews" "
Rating 8 - Good. 53 out of 134 reviews" "
Rating 6 - Okay. 26 out of 134 reviews" "
Rating 4 - Poor. 9 out of 134 reviews" "
Rating 2 - Terrible. 10 out of 134 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we landed in manila today, 01-21-2020. we visited the place at 0718 hrs.and it is closed.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is closed!!!!
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Sold/Closed prior to my arrival
Hotel had been sold/closed before my arrival No prior notification was provided to me
Stayed 4 nights in Nov 2019

2/10 Terrible

ALGuest, Atlanta

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
We were not able to stay here, when we arrived the hotel transferred us to a sister hotel that we did not book nor authorized and it was a "not up to our standards" hotel called CityState Hotel. This placed us farther away from Robinson's and a not so safe area. The room was not clean, the refrigerator in the mini bar did not work and was full of rust, Breakfast was embarrassing with minimal edible food like hot dogs, noodles and eggs without any vegetables, we paid for daily breakfast however we were required to obtain a coupon every morning at the front desk. It was inconvenient and we had to wait for this breakfast coupon when there were guests at the front desk, the AC/Heat did not work properly, the Wi-Fi did not work. This was a BAIT and SWITCH , nothing short of Fraud !!!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Near a big mall, on a quiet street.
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Extremely unpleasant
I booked a total of twelve guests for 5 nights. The service was good but there was this instance when they didn’t follow though with their commitments and give problems to the Guests at the last minute. I talked with the Morning reception desk on November 2 and assured us that when we can leave the luggage at the hotel when we leave for our Boracay trip since we will be checking in again at their hotel once we get back to Manila. The following morning at 5AM on our way to the airport, the reception said that we are not allowed to leave our luggage at the hotel because they just received a memo the other day of the new policy. The Reception desk officer didn’t even try to give a solution and gave a “don’t care attitude’ about the problem they had caused. They didn’t give the guest notifications of the change of policy that they’ll just have to surprise their guest that they couldn’t keep to their promise the last minute. I asked to talk to the manager but he said he is not around. With time constraint due to the flight to Boracay, I took all the luggage to my house before going to the airport for my flight. Moreover, they promised to prepare egg sandwich to the guests but that wasn’t even completely prepared. That incident showed how inconsiderate, unprofessional and how the staff don’t care about the welfare of their guests. It would have been a good stay but this ruined everything.
Stayed 2 nights in Oct 2019

2/10 Terrible

Angie

Disliked: Staff & service, room comfort
Sad and disappointing.
I booked a total of twelve guests for 5 nights. The service was good but there was this instance when they didn’t follow though with their commitments and give problems to the Guests at the last minute. I talked with the Morning reception desk on November 2 and assured us that when we can leave the luggage at the hotel when we leave for our Boracay trip since we will be checking in again at their hotel once we get back to Manila. The following morning at 5AM on our way to the airport, the reception said that we are not allowed to leave our luggage at the hotel because they just received a memo the other day of the new policy. The Reception desk officer didn’t even try to give a solution and gave a “don’t care attitude’ about the problem they had caused. They didn’t give the guest notifications of the change of policy that they’ll just have to surprise their guest that they couldn’t keep to their promise the last minute. I asked to talk to the manager but he said he is not around. With time constraint due to the flight to Boracay, I took all the luggage to my house before going to the airport for my flight. Moreover, they promised to prepare egg sandwich to the guests but that wasn’t even completely prepared. That incident showed how inconsiderate, unprofessional and how the staff don’t care about the welfare of their guests. It would have been a good stay but this ruined everything.
Stayed 1 night in Nov 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at the Cherry Blossom a few times a year when traveling through Manila. It’s located next to the big Robinson’s Mall, has decent food and is reasonably charged. We will stay again.
Stayed 1 night in Oct 2019

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Quennie on 21 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Robert, Inuvik, nt, canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Been going there many years, no client benefits for frequent guests, place needs to be refreshed
Stayed 2 nights in Oct 2019
Response from QUENNIE on 18 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are sorry to hear you were not happy with the hotel’s service. We will look into this matter and call the attention of the hotel staff. Thank you and have a nice day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room 315 was perfect for my needs. the tabo and balde came in late but i have the sense of saving water using balde at tabo. CBH should have it readily available and it would pay for itself if it is used by even 1 guest.
Stayed 2 nights in Oct 2019

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Staff always friendly and helpful and i will return to stay there again.
Stayed 7 nights in Oct 2019
Response from QUENNIE on 14 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

6/10 Okay

Jeanne Marie

Stayed 1 night in Oct 2019
Response from QUENNIE on 10 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Brian, Anchorage, AK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, good aircon, soft bed, hot water and good water pressure. Very conveniently located to Robinson's Malate location.
Stayed 1 night in Oct 2019
Response from quennie on 7 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are sorry to hear you were not happy with the hotel’s service. We will look into this matter and call the attention of the hotel staff. Thank you and have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from quennie on 6 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

4/10 Poor

NN, Toronto

Friendly security guard. Staff are ok. Room insulation is very bad seems noise outside is passing through the door and window even closed. Noisy AC. Every time I asked to make up my room, the coffee mug was not changed nor the table was cleaned. Short walk to Robinson’s mall. Towels not smell fresh.
Stayed 11 nights in Sep 2019
Response from QUENNIE on 5 Oct,2019
Thank you for staying at Cherry Blossoms Hotel. We are sorry to hear you were not happy with the hotel’s service. We will look into this matter and call the attention of the hotel staff. Thank you and have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
strategically located to nearby establishment
Stayed 3 nights in Sep 2019
Response from QUENNIE on 28 Sept,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The front desk staff and the dog and gards Are very sweet. And kind
Stayed 2 nights in Aug 2019
Response from Quennie on 7 Sept,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Clyde

Liked: Staff & service, property conditions & facilities, room comfort
Buffet breakfast was ok and included eggs cooked any way that you wanted but only some vegetables, no cheese or ham for my omelet. Other than that the food was hot and good.
Stayed 1 night in Aug 2019
Response from Quennie on 30 Aug,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Quennie on 21 Aug,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Masahiro

Liked: Cleanliness, staff & service, room comfort
Old good hotel
Without any speculations, I reserved and stayed 2 days at the hotel. A very basic equipped room with a queen size bed, a bath room, and no safe box in the room. Stay away from the hotel if you really like to stay a modernised room because the every room might be renovated, but basic design is in 80's. I like it's location and low cost of stay.
Stayed 2 nights in Aug 2019
Response from Kim on 15 Aug,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

morris, Zamboanga City

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable rate with a nice room and so near to robinsons mall.
Stayed 1 night in Aug 2019
Response from Kim on 15 Aug,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Quennie on 16 Jul,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Quennie on 13 Jul,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Leda

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Quennie on 12 Jul,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Jul 2019
Response from Quennie on 4 Jul,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Quennie on 26 May,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good.............................................................
Stayed 5 nights in May 2019
Response from Kim on 16 May,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Quennie on 2 May,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Right beside Robinsons Place Shopping Mall.
Stayed 1 night in Apr 2019
Response from Quennie on 5 Apr,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Quennie on 4 Apr,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Jenny May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Quennie on 2 Apr,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was very nice, and the breakfast was great.
Stayed 3 nights in Mar 2019
Response from Quennie on 31 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019
Response from Quennie on 30 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The staffs are very accommodating.
Stayed 2 nights in Mar 2019
Response from Jiezel on 27 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Clean & Quiet
I'm a budget traveller. I want a clean, quiet, dark room with a comfy bed and hot shower. Cherry Blossom delivered. The hotel.is dated, but it was clean and the staff was friendly. The bed was a full size, which was fine for just me. It was located a short drive from Rizal Park and Intermuros.
Stayed 1 night in Mar 2019
Response from Jiezel on 27 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Fedelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and peaceful place
It was awesome.good service and friendly crew. The place was nice and comfortable to stay
Stayed 3 nights in Mar 2019
Response from Quennie on 17 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to Robinson mall, and transportation.Good stay. I will stay there again.
Stayed 3 nights in Mar 2019
Response from Quennie on 11 Mar,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019
Response from Quennie on 1 Apr,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay but needs good WiFi.
The hotel was okay but when I travel I need wifi and their's was horrible. I had better service just relying on own data. The rooms were clean and the staff was courteous.
Stayed 9 nights in Jan 2019
Response from Quennie on 28 Jan,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

6/10 Okay

Valentine

Stayed 2 nights in Jan 2019
Response from Quennie on 27 Jan,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

8/10 Good

Issy

Liked: Cleanliness, room comfort
I was happy with the room. Very friendly staff in general but unfortunately the girls at the front desk didn't speak a very good english. I was very happy with the lady called 'Love' though !
Stayed 1 night in Jan 2019
Response from Quennie on 26 Jan,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Tom

Liked: Cleanliness, room comfort
Professional, cheerful, friendly staff in this guest-friendly hotel. The building is dated and looks a bit dowdy, but it is kept clean. I enjoyed my stay and am going back again in two weeks.
Stayed 12 nights in Dec 2018
Response from Quennie on 17 Jan,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel location.
The location is excellent. It’s just next to a big shopping mall. It’s near the church, clinics, hospitals, money exchange and restaurants.
Stayed 11 nights in Jan 2019
Response from Quennie on 16 Jan,2019
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Quennie on 30 Dec,2018
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times before while dealing with St Lukes. This is a great location
Stayed 2 nights in Dec 2018
Response from Quennie on 28 Dec,2018
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 6 times prior, it is the perfect location next to Robinsons and to have physical done at St Lukes. the staff is very helpful so if you need something they can usually help
Stayed 2 nights in Dec 2018
Response from Quennie on 28 Dec,2018
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected stays
I was overpriced for the room and amenities for two nights. But the most disappointing part is the condition of the place towels are dirty. Sink was leaking I had to call the front desk to give bathrobe no slippers. Cockroaches on the bed and floor. It was a nightmare though staff are nice.
Stayed 2 nights in Dec 2018
Response from Quennie on 23 Dec,2018
Thank you for staying at Cherry Blossoms Hotel. We are sorry to hear you were not happy with the hotel’s service. We will look into this matter and call the attention of the hotel staff. Thank you and have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2018
Response from Quennie on 23 Dec,2018
Thank you for staying at Cherry Blossoms Hotel. We are happy to have served you well. We look forward to having you again.