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Reviews of Dian SUITES 1

3.5 out of 5
Dian SUITES 1
1720 Dian Street Barangay Palanan, Makati, Manila

Reviews

6.8
Rating 10 - Excellent. 34 out of 159 reviews" "
Rating 8 - Good. 35 out of 159 reviews" "
Rating 6 - Okay. 52 out of 159 reviews" "
Rating 4 - Poor. 22 out of 159 reviews" "
Rating 2 - Terrible. 16 out of 159 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Cresente

Liked: Cleanliness, room comfort
Enjoyable stay
I enjoyed my stay. The staff are friendly and very helpful. I think in the future, I would like to stay there again.
Stayed 6 nights in May 2023
Response from Emerlie on 11 Jul,2023
Hi, Thank you for your good feedback. We hope we can see you back again in our hotel.

2/10 Terrible

Connie

Travelled with partner
Disliked: Amenities, property conditions & facilities
We only like the location and the early check in. Other than that, nothing else. No tissue. No toothbrush. No slippers. No trash can...only in the toilet. And they charged a lot for a stained blanket which is almost equivalent to one night stay. Unbelievable. When you give a deposit, they won't give it back and find ways to keep it and charge you for something. Worked in a hotel before and we don't do that.
Stayed 1 night in Apr 2023

4/10 Poor

Gretel

Business traveller
be ready to share ur room with cockroach.
after we unpacked, we noticed that the floor was flooding with water from the sink. they soon transferred us to 7J which a bit better when it comes to cleanliness.it was a smaller with double bed but the bed is actually single.its not advisable for 2.i asked for twin bed as we are staying for 3nyts but no luck,as they usually not attending your request. for me its better to ask their sec.guards than the actual receptionist. oh shud not forget that we have to share room with mosquitos and cockroach too.lolz also no shower curtain so expect that everytime you use the shower, you have a wet flooded bathroom. lolz.. so thats the first and last stay for sure.
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael

Stayed 5 nights in Jan 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking. The shooed us away because we arrived with our car and they have no space to park it. The reception is not accommodating.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Dian Suites Reservation on 8 Jan,2020
Thank you for taking time to leave a review. It is our pleasure to serve you during your stay. We hope you enjoyed your stay at My Dian Suites.

8/10 Good

Matthew

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Dian Suites Management on 3 Jan,2020
Dear Mr. Matthew, Thank you for taking time to leave a review for My Dian Suites. We hope that you enjoyed your stay and see you on your next stay.

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Dian Suites on 4 Nov,2019
Thank you for choosing My Dian Suites. We hope you enjoy your stay at our property. Until your next stay!

6/10 Okay

Ernst Johann

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great employees Fantastic food Good location Property could be renovated
Stayed 7 nights in Sep 2019
Response from DSM on 4 Oct,2019
Thank you for your time on giving feedback on our property. We hope you enjoyed your stay at the hotel. Hoping to see you again in the future. God bless. Dian Suites Management

10/10 Excellent

Mirzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Dian Suites Management on 30 Aug,2019
Dear Valued Guest, Thank you for taking time to review our service. We hope you have enjoyed your stay at My Dian Suites. We will see you on your next stay. Thank you. My Dian Suites

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is ok,,but there in n oe to assist you in the reception to your luggage up. Sliding door in terrace needs to fix it cannot lock back...
Stayed 2 nights in Jun 2019
Response from Reservation Department on 22 Jul,2019
To Our Valued Guest, We appreciate your time writing feedback on our property. Thank you for staying at My Dian Suites. We do note all your concerns and have it fixed immediately. Hope to see you on your next stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

nolan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Johnny

Disliked: Staff & service, property conditions & facilities
service is poor not cooperative of our needs
Stayed 1 night in Apr 2019

4/10 Poor

Mel

Disliked: Cleanliness, amenities, property conditions & facilities
The faucet in the washroom is awful, the fridge is so noisy and can’t sleep to the sound of the faucet leaking besides the bed. 😒😒😒
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

GHEORGHE

Mediocre at best. Staff was helpful.
Top floor has low pressure water shower. Toilet was plugged and/or slow draining Kitchen without cooking stove and dishes as listed. No chairs and table. Good stay for a short period of time
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Not bad for its price.
When I was booking there was a free breakfast mentioned in HOTEL.COM but during my stay I was told it's not included. There is also a "free wifi" but wasn't specified that it's only in the lobby. I also asked them for room clean up and they said it starts 10AM. But after I came back from work the room was still the same. I called them why and they say it should be pre arranged like I didn't call them earlier before leaving. Otherwise the reception is polite. Room is better than none. And good airconditioning.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Leonardo

TELEVISION SET REMOTE CONTROL NOT WORKING AND HOT AND COLD SHOWER. SOMETIMES ELEVATOR NOT WORKING.
Stayed 8 nights in Nov 2018

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Stayed 15 nights in Sep 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
3 days i stay and Near have constration Building 24 hours. Can not sleep until morning. Check out time 12noon if over add on 170/hour. In side Room is just not high quality.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I've been here before and my previous stay here, it was ok. This time though it was really bad. Before there was wifi access in the room. Now it's only in the lobby. The AC was making so much noise it was hard to fall asleep. There were tiny cockroaches running in the bathroom. The pillowcases were so old, it was tattered. The shower curtain was torn, the shower was broken and it did not have hot water! I was supposed to stay for 4 days, I only stayed for 1 day!
Stayed 4 nights in Aug 2018

4/10 Poor

Tess, Vancouver, Canada

Disliked: Property conditions & facilities, room comfort
I’m so disappointed with the bathroom shower, not working well the hot and cold water. The towels are so old and not too clean. The door locks are broken, had to call maintenance to take out the door key every time we get in, so frustrating.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

Forest

Liked: Cleanliness, staff & service, property conditions & facilities
OK
everything was fine, but TV is still limited to sales and advertising programs
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
DIAN Suites
OK as in OK but towels are too old (greyish white), pillows needs to be replace and also please secure additional locks in the front door and the terrace sliding glass. Hot water not working too.

6/10 Okay

Darren

Disliked: Cleanliness, property conditions & facilities
We stayed for 3 nights room and bathroom we nice and big, no running hot water in kitchenette or bathroom basin or the plumbed in shower instead there was a gas heated unit in the corner of the shower with a hand held shower nozzle and no place to hang it. House keeping never checked to see if we wanted our room cleaned or not. Felt as if the place did bare minimum to keep there rating. On check in the receptionist felt unfriendly, but the other counter staff were always happy

8/10 Good

Foster, Cavite

Liked: Cleanliness, staff & service, room comfort
Acceptible
The hotel room was clean, but the TV is really bad, with only 3 or 4 channels clear but they were mostly advertisements. The staff were nice and helpful. The small restaurant down stairs has a good assortment of dishes and the food was good. Getting a taxi was no problem especially at 3am. 15 minutes to the airport at that time. It is not bad for one or two people but no entertainment. The A/C is great.
Stayed 1 night in Mar 2018

6/10 Okay

Alex, Sydney

Liked: Staff & service
No room available
I booked the room on expedia and paid for 3 nights. Arrived at hotel 7 pm same evening, I was politely told no room available. I do not blame the Hotel. Expedia is the merchant.
Stayed 4 nights in Feb 2018

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home away from home.
I had a wonderful time staying the house keeper were very nice and the young lady at the front desk that works in the morning was wonderful I will return here again to stay longer this month on the 29th I love this place thanks for making me feel at home…
Stayed 1 night in Dec 2017

8/10 Good

Steve, Fountain Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and restful, right over Chowking restaurant, it is very convenient.
Stayed 1 night in Nov 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Modest hotel. Staff was very friendly and competent.

10/10 Excellent

OMKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE STAY AT MY DIAN SUITE MAKATI
Really I got very friendly services because due to medical problem I was stay for complete bed rest for 7 days and I really appreciate that they provide excellent services by receptionist as well as hotel boy viz. Nicolas.I sincerely thanks to hotel staff who has given me a excellent services and even while checking out given assistance to me. Thanks
Response from General Manager on 2 Mar,2017
Dear Mr. OMKAR Thank you so much for taking a time to write and post a review of your most recent stay in our property - Dian Suites! It is with such joy to hear that you had an amazing stay with us and would like to thank you for your commendations to all our staff for the great service. Your review is of utmost importance to us, as we make this a tool for us to keep the good and constantly improve for the better so that valued guests like you will always experience truly One of a kind Dian Suites Service. I am looking forward to meet and welcome you on your next visit with us. Sincerely, Rhina Isidoro Operations Manager

6/10 Okay

Larry

Liked: Staff & service
Hotel was nice for the price. Affordable and easily accessible. The staff were friendly and always available to help.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Clean Hotel & Friendly Staff...
This is a basic Hotel Suites, Not a B&B but theres a 'lil restaurant by the lobby...Across the street are diners, bakery, barber shop and a 5 minutes walk to "Cash & Carry" Mall, where you can shop, dine & exchange money and even cinema. Also walk a block and you can catch bus going eastward to Ayala Ave, Makati CBD, thence to EDSA where the SM Megamall, SM Cubao, SM Trinoma are along the way. Or catch a bus westward towards Mall of Asia or the Manila Bay areas. Wi Fi are not the best but you can access it nonetheless. Would stay there again.

6/10 Okay

its okay

Liked: Cleanliness, staff & service, room comfort
Not working and ask
Hot water wasn't working, had to ask for towels, but had a refrigerator and microwave

6/10 Okay

Joe , Atlanta, Georgia

Liked: Staff & service
Nice budget hotel & excellent location.
Nice people, close to good food, groceries and shopping.

6/10 Okay

zindy

Disliked: Cleanliness, room comfort
value for money
Just be aware for those towels not clean enough. Too many cockroaches. Staffs are all wonderful . Location great

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Just the right place for the price.
I am impress with the service and staff. They are excellent. It may not be not be for those wanting good scenery, for it is along a busy street. But the comfort and service is excellent.

4/10 Poor

Helen, Manila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service wasn't very good
No wifi provided during our stay

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
It was a comfortable overnight stay. The room was cozy but the bed was small. No tea making facilities. Wifi signal can't reach the room. The receptionist names Shy was nice and accomodating.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst choice
This is not a hotel. Please do not consider. This is awuful. My biggest mistake to choose this. Everything is not the same as website

6/10 Okay

Verified traveller

Liked: Staff & service
Was ok
I stayed here on 2 separate occasions and payed for a business/executive suite and well in advance but the room was taken so had to stay in a standard room for the first night on both occasions. Didn't mind but if you book a room that room should be available upon check in.

6/10 Okay

alwyn l, Laguna Beach, CA, USA

..Just OK
..this hotel is about as good as you can do for the money in Manila. Recommend spending a couple of dollars more and staying at the Red Planet Amorsolo instead

8/10 Good

Evelyn

It's good. The location is accessible to many offices.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely not recommended
There were no basic services. No toilet paper, no extra mattress, no towels, and staff were not accommodating. The photos on their website do not reflect the actual quality of their accommodations. They also almost never responded to our pre-accommodation services.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible!
Terrible!!! Stay away from this hotel. The staff seem unprofessional and not trained. We ask for a fresh set of towels for our room and they simply said they don't have fresh ones because whomever is in charge for washing the towels are not in yet so we have to wait. That was the first day. Second day still no towels so we have to call again and the unhelpful receptionist said somebody will come up to our room and bring the towels. We waited for 2 hours and no one came,so I went down and instead of a bath towel they gave me a non-absorbent FACE towel! The reason; the fresh towels are still not in!! The check in was supposedly 2pm but we got into our room at 4:30pm because they're still cleaning it. Just how ridiculous is that??! Only to find out that they had not collected the "old" trash bags inside, the floor still covered with dust clearly because it wasn't cleaned at all and there was no toothbrush but there was a toothpaste. I eventually ask for a new set! The wifi wasn't working and the fridge was busted! Our stay was so unpleasant!!!