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Response from From your Edsa Shangri-La, Manila Family on 5 Mar,2024
Dear Rommel,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!
We loved our stay at the EDSA Shangri-la! The staff was incredibly amazing, friendly and accommodating, we felt the Filipino hospitality and the comforts of home. This is indeed an oasis in the middle of the city where you can walk to malls to shop and come back to a restful place. The hotel bakery is incredible the goodies they sell are surprisingly delicious and world-class quality. I couldn't stress enough that EDSA Shangrila is a world class of its own and you will feel the ambience of peace from the moment you stepped in the hotel. We stayed in 3 other hotels during our stay in Manila and we keep saying EDSA Shangila is not to be beat when it comes to customer experience, hospitality and friendliness of the staff. We sure are coming back.
Emma
Stayed 5 nights in Jan 2024
Response from From your Edsa Shangri-La, Manila Family on 23 Feb,2024
Dear Emma,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and we appreciate your kind words specifically highlighting our colleagues' service delivery. We are happy to share your heartwarming comments in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!
Response from From your Edsa Shangri-La, Manila Family on 21 Feb,2024
Dear Marylou,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind words particularly highlighting our colleagues' service delivery. We look forward to welcoming you back on your next visit!
Response from From your Edsa Shangri-La, Manila Family on 19 Feb,2024
Dear Ansonn,Thank you for your rating and for your kind recognition of our colleagues. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!
Response from From your Edsa Shangri-La, Manila Family on 19 Feb,2024
Dear Lani,Thank you very much for your rating and your kind words. We are happy to share your comments with our team in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back on your next visit!
My stay is amazing except for a staff who ramg the bell at 10:30pm asking to change the digi box which I didn't request.
BELEN
Stayed 1 night in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on 19 Feb,2024
Dear BELEN,Thank you for your rating and for taking the time to share your feedback. We are sorry to hear that there were aspects of your stay that fell short of expectations and please be assured that we have communicated your comments accordingly to ensure our guests' enhanced experience. We do hope we would have the opportunity to welcome you back again soon on a future visit!
10/10 Excellent
John
15 Feb,2024
John
Stayed 3 nights in Feb 2024
10/10 Excellent
Lani
Travelled with family
15 Feb,2024
Liked: Amenities
Excellent staff. They really pamper their guests. Recommendable to other family members & friends
Lani
Stayed 2 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on 19 Feb,2024
Dear Lani,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind recognition of our colleagues' service delivery. We hope to welcome you and your family again soon on your next visit!
10/10 Excellent
Alexander
14 Feb,2024
Alexander
Stayed 2 nights in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on 16 Feb,2024
Dear Alexander,Thank you for your rating! We are glad you enjoyed your most recent visit and we look forward to welcoming you back on your next stay!
Response from From your Edsa Shangri-La, Manila Family on 10 Feb,2024
Dear Ronald,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent stay and look forward to welcoming you back on your next visit!
All the staff from the lounge and all the staff in the dining areas were very cordial, courteous and professional. They were above and beyond. All our requests were given especially the birthday decorations they made in our room. And also granting our request for a late check out. This is our first time here and definitely not the last one! I hope to see you soon and again, thank you for for all your kindness.
Mary Joyce
Stayed 1 night in Feb 2024
Response from From your Edsa Shangri-La, Manila Family on 10 Feb,2024
Dear Mary Joyce,Thank you for your rating and for taking the time to share your feedback. We appreciate your kind recognition of our colleagues and we are glad we were able to make the birthday celebration truly special. We look forward welcoming you back for your next mini holiday or special milestone.
I attended a wedding. It was beautifully decorated. I stayed here few years back, same good quality hotel. I love staying here. Piano bar at night is very relaxing.
Lydia
Stayed 1 night in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on 20 Dec,2023
Dear Lydia, Thank you for your rating and for taking the time to share your feedback. We are glad you had an excellent experience in most recent event that you attended held at the hotel. We appreciate your kind words and will be happy to share your comments with the team in our commitment towards ensuring our guests' enhanced experience. We look forward to welcoming you back again on your next visit!
10/10 Excellent
Mila
12 Dec,2023
Mila
Stayed 2 nights in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on 13 Dec,2023
Dear Mila,Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back again soon!
It was a nice one. The staff and management are all friendly and accommodating.
Joanne
Stayed 1 night in Dec 2023
Response from From your Edsa Shangri-La, Manila Family on 10 Dec,2023
Dear Joanne,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent visit and appreciate your kind recognition of our colleagues' service delivery. We look forward to welcoming you back on your next staycation!
Response from From your Edsa Shangri-La, Manila Family on 4 Dec,2023
Dear Lito,Thank you for your rating and for taking the time to share your feedback. We are glad you found the hotel's location convenient for fun city staycations and we look forward to welcoming you back on your next visit!
Response from From your Edsa Shangri-La, Manila Family on 25 Oct,2023
Dear Leila,Thank you for your rating and for your kind words. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!
Response from From your Edsa Shangri-La, Manila Family on 12 Oct,2023
Dear Belinda,Thank you for your rating and your kind words. We are happy to remain your hotel of choice and look forward to welcoming you back again soon!
Response from From your Edsa Shangri-La, Manila Family on 2 Oct,2023
Dear JOCELYN,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent stay, highlighting our strategic location and our colleagues' service delivery. We look forward to welcoming you back on your next visit!
Response from From your Edsa Shangri-La, Manila Family on 10 Sept,2023
Dear Anthony,Thank you for your rating and your kind words. We are glad you found our location convenient for your visit and delighted that you enjoyed your most recent stay. We look forward to welcoming you back soon!
Courteous staff from front desk, housekeeping, security, concierge, etc. Upkeep and maintenance is still good despite it being one of the oldest hotels in the area. Strategic location, close to Quezon City to the south, Makati City and BGC the north, Rockwell to the east, and Eastwood to the west.
Luz
Stayed 3 nights in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on 7 Sept,2023
Dear Luz,Thank you very much for your rating and for taking the time to share your feedback. We are glad you had an excellent experience and appreciate your kind recognition of our strategic location, and our front desk, housekeeping, security, and concierge colleagues. We appreciate your support and we look forward to welcoming you back on your next visit!
10/10 Excellent
Richard
3 Sept,2023
Richard
Stayed 1 night in Sep 2023
Response from From your Edsa Shangri-La, Manila Family on 4 Sept,2023
Dear Richard,Thank you for your rating and we look forward to welcome you back on your next visit!
10/10 Excellent
Evelyn
17 Aug,2023
Evelyn
Stayed 5 nights in Aug 2023
Response from Your Edsa Shangri-La, Manila Family on 7 Sept,2023
Dear Evelyn,Thank you very much for your rating and we look forward to welcoming you back again soon!
Everything was impeccable. Service staff excellent.
Terence
Stayed 2 nights in Aug 2023
Response from From your Edsa Shangri-La, Manila Family on 15 Aug,2023
Dear Terence,Thank you for your rating and for taking the time to share your feedback. We appreciate your kind words especially the warm recognition of our colleagues' service delivery. We look forward to welcoming you back again soon!
10/10 Excellent
Oscar
1 Aug,2023
Oscar
Stayed 1 night in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on 3 Sept,2023
Dear Oscar,Thank you for your rating. We hope to be able to welcome you back soon on a future visit!
Response from From your Edsa Shangri-La, Manila Family on 28 Jul,2023
Dear Lorraine,Thank you for your rating and sharing your feedback. We truly appreciate your recognition of our colleagues and our service delivery. We look forward to welcoming you back on your next visit!
The staff are all friendly and accommodating. The place is clean and nice!
Ma. Razzel
Stayed 2 nights in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on 14 Jul,2023
Dear Ma. Razzel,Thank you for your rating and for taking the time to share your feedback. We are glad to hear that our colleagues and their service delivery, and our facilities were able to contribute to your pleasant experience. We will be sure to share your kind words with our team. We look forward to welcoming you back again on your next visit!
10/10 Excellent
ROBERT
6 Jul,2023
Liked: Cleanliness
ROBERT
Stayed 2 nights in Jul 2023
Response from From your Edsa Shangri-La, Manila Family on 7 Jul,2023
Dear ROBERT,Thank you for your rating! We're glad you had an excellent experience and we look forward to welcoming you back on your next visit!
10/10 Excellent
Antonia
4 Jul,2023
Antonia
Stayed 1 night in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on 28 Jul,2023
Dear Antonia,Thank you for your rating. We hope to see you again soon!
Response from From your Edsa Shangri-La, Manila Family on 7 Jul,2023
Dear yushin,Thank you for your rating. We are glad you enjoyed your most recent visit and we look forward to welcoming you back again soon!
10/10 Excellent
Obette
Travelled with family
2 Jul,2023
Liked: Cleanliness, staff & service, room comfort
Always happy with Shangrila the service was excellent but the hotel is a little tired need a renovation
Obette
Stayed 3 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on 2 Jul,2023
Dear Obette,Thank you for your rating and for taking the time to share your feedback especially with the gracious recognition of our colleagues' service delivery. We appreciate your feedback on our facilities and hope we have the opportunity to welcome you back on a future visit.
Response from From your Edsa Shangri-La, Manila Family on 26 Jun,2023
Dear Michael,Thank you very much for your rating and for taking the time to share your feedback. We are glad you enjoyed your recent stay and found our location convenient for business travel. We look forward to welcoming you back on your next visit!
Response from Mara Espina, Customer Sales Manager on 20 Jun,2023
Dear Valued Guest, We sincerely apologize for any inconvenience during your recent stay. In order to investigate further, may we ask for the room number you stayed, dates of stay, and the details of the experience. We appreciate your feedback and we look forward to hearing from you. Kind regards,
Great hotel with great amenities. Hotel staff was very courteous. Walking distance to malls
James
Stayed 2 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on 15 Jun,2023
Dear James,Thank you for your rating and for taking the time to share your feedback. We truly appreciate your recognition of our colleagues, amenities, and convenient city location. We look forward to welcoming you back on your next visit.
Great Hotel, all staff was very friendly. The buffet was great.
James
Stayed 5 nights in Jun 2023
Response from From your Edsa Shangri-La, Manila Family on 15 Jun,2023
Dear James,Thank you for your rating and for taking the time to share your feedback. We are glad you enjoyed your most recent stay, highlighting our colleagues and culinary offers. We hope to welcome you back again soon!
I booked a premier suite and paid extra for it just to have a city view but we were given a room to the very end of the hotel wing with only the view of the Shangri-la mall. Secondly, my fiancé forgot his jacket so he wrote the hotel immediately. 24 hours past, still no reply. Quite disappointed but all in all ok-ish because of decent choice of food and gym.
Lorraine
Stayed 5 nights in May 2023
Response from From your Edsa Shangri-La, Manila Family on 25 May,2023
Dear Lorraine,Thank you for taking the time to share your feedback and our sincere apologies that your recent experience has fallen short of expectations. Please be assured that we have communicated this accordingly so that we may be able to address your concerns. We hope we would have the opportunity to welcome you back again in a future visit.
Response from From your Edsa Shangri-La, Manila Family on 24 May,2023
Dear Jessica,Thank you for your rating and for taking the time to share your feedback. We are glad and truly heart-warmed that our colleagues contributed to your positive experience. We look forward to welcoming you back soon on your next visit!
4/10 Poor
Maureen
16 May,2023
Maureen
Stayed 1 night in May 2023
Response from From your Edsa Shangri-La, Manila Family on 10 Jun,2023
Dear Maureen,Thank you for your rating. We hope we would have the opportunity to welcome you again in a future visit.
10/10 Excellent
jesse
16 May,2023
jesse
Stayed 1 night in May 2023
Response from From your Edsa Shangri-La, Manila Family on 10 Jun,2023
Dear jesse,Thank you very much for your rating and we look forward to welcoming you back soon!