Lobby sitting area

Reviews of Go Hotels Otis - Manila

3 out of 5
Go Hotels Otis - Manila
Robinsons Otis, 1536 Paz Guazon Street, 831 Zone 90, Paco, Manila, Manila

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 143 reviews" "
Rating 8 - Good. 52 out of 143 reviews" "
Rating 6 - Okay. 41 out of 143 reviews" "
Rating 4 - Poor. 10 out of 143 reviews" "
Rating 2 - Terrible. 7 out of 143 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Raven Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how comfortable our stay in Go Hotels - Otis was. I spent most days inside our room reading my kindle, dancing, and sleeping coz my partner had work; truly felt like a home away from home.
Stayed 4 nights in Dec 2023
Response from Go Hotels Otis-Manila Team on 4 Jan,2024
Mabuhay! Hi, Raven Marie! We are glad that you enjoyed your stay with us. Thank you for leaving your thoughts about your stay and we hope to see you again, doon. :DRegards,

6/10 Okay

Sam

Liked: Staff & service
No food and beverage breakfast from hotel site not available .
Stayed 4 nights in Dec 2023
Response from Go Hotels Otis-Manila Team on 24 Dec,2023
Hi, Sam. Mabuhay! Thank you so much for leaving a review. Unfortunately, we do not have an in house food and beverage department but we do offer breakfast from our partner cafe, Cafe Summit. You may opt to avail our breakfast at the front desk and we also have a merchandise wherein snacks and beverages are available. Hoping to see you again, soon! :DRegards,

6/10 Okay

Ruel

Disliked: Property conditions & facilities
Need to maintain
shower head is broken, A/C temp can not be adjusted. Towels were crisp, clean and new
Stayed 1 night in Nov 2023
Response from Go Hotels Otis-Manila Team on 7 Dec,2023
Mabuhay! Hi, Ruel. Thank you for sharing your feedback during your recent stay at our hotel. We're extremely sorry that you had to face such difficulties. Nevertheless, rest assured that your concerns were relayed to the concerned department and your sentiments are heard. Again, we thank you for the feedback given as this would only help us improve the level of our service. We hope to see you again! :)Regards,

10/10 Excellent

Joel

Stayed 1 night in Nov 2023
Response from Go Hotels Otis-Manila Team on 20 Dec,2023
Mabuhay! Hi, Joel. Thank you so much for your rating! We deeply appreciate it. Hope you'll check-in with us again soon! :DRegards,

8/10 Good

Kim Edrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean. From lobby to the common area and the room, it's clean. The staffs (guards, receptionist, maintenance) are welcoming. Having a guard roaming around makes me feel safe. It would be lovely if there are windows in the room. Also, it would be nice if there is a complimentary slipper. 😊
Stayed 2 nights in Nov 2023
Response from Go Hotels Otis-Manila Team on 16 Nov,2023
Mabuhay! Hi, Kim! Thank you for taking your time to give us a wonderful review. :) Unfortunately, we only have limited rooms that have windows but as much as possible we always make sure we can provide all of your requests and/or needs. We hope to accommodate you again soon! :DRegards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Go Hotels Otis-Manila Team on 22 Oct,2023
Hi, Joel! Mabuhay! Thank you so much for your rating. We deeply appreciate it. Hope you'll check-in with us again soon! :)Regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and overall stay, minor issues
Overall, this hotel is good. I can tell prospective travellers that there are absolutely no roaches or any problems with cleanliness. The hotel overall is good with a friendly staff. The only issue is to be aware of are, there are a lot of very young clients here, so the hallways can be a little crowded or noisy at night, along with rowdy clients coming in from nightlife activities. The set up of the hotel looks like college campus and there are usually people in the hallways on the laptops or eating as I think that this hotel has zero tolerance policy for eating inside rooms. Also, the Wi-Fi procedure for signing on is cumbersome as we had to get assistance two or three times for them to reset some sort of password or assistance with signing in because the signing credentials are not working and the front desk was friendly, but I actually had to do some of the procedures for us, resetting some of the password or username. Overall, I would say that there are no issues as far as Roaches which could be common in Philippines. I would recommend this hotel. There are no concerns with roaches or cleanliness. If you don’t mind seeing a lot of kids which is a hit and miss situation that I recommend, also this is connected to a mall with limited stores and restaurant options, but not really on our neighbourhood Street where you can walk to stuff
Stayed 2 nights in Oct 2023
Response from Go Hotels Otis-Manila Team on 16 Oct,2023
Hi, Paul. Mabuhay! We are ecstatic to hear from you! Thank you very much for commending our staffs. :D We pride ourseleves in providing great customer service and we're glad that we delivered it to you. Our hallways can sometimes be noisy since other families and friends would gather there to enjoy each other's company. But then again, thank you so much for leaving us such a very thought-out and informative feedback. We hope to accommodate you again on yout future travels here in Manila. :DRegards,

8/10 Good

Elorde, Lake havasu city

Travelled with family
Liked: Cleanliness, staff & service
Bath soap not provided and towels too old
Stayed 1 night in Oct 2023
Response from Go Hotels Otis-Manila Team on 9 Oct,2023
Hi, Elorde! We apologize for not being able to give you a much more satisfactory experience with your last stay with us. As part of our Go Green initiatives, our rooms already have 3-in-1 soap, shampoo, and conditioner and hand soap dispensers installed instead of single use bath soaps to reduce our plastic wastes. But we do have available merchandise for additional toiletries that you may need at the front desk. Nonetheless, please don't hesitate to approach our team for we would be more than delighted to assist you if you would have reoccurring concerns on your next stay with us :) We hope to accommodate you again soon!Regards,

8/10 Good

Randy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Go Hotels Otis-Manila Team on 24 Sept,2023
Hi,Randy. Mabuhay! We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon! Regards,

10/10 Excellent

Anna Eleanor, Costa Mesa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very satisfied and returning again
Stayed 4 nights in Aug 2023
Response from Go Hotels Otis-Manila Team on 25 Aug,2023
Hi, Anna Eleanor. Mabuhay! We are delighted to hear that you enjoyed your stay with us so much. It is very satisfying for us to hear such positive feedback from you. Our team can't wait to welcome you on your next stay! Regards,

10/10 Excellent

Randy

Stayed 1 night in Jul 2023
Response from Go Hotels Otis-Manila Team on 4 Aug,2023
Hi, Randy! Mabuhay! Thank you for your review. :D We really appreciate it and we hope to accommodate you again. :)Regards,

8/10 Good

Singh

Stayed 1 night in Jul 2023
Response from Go Hotels Otis-Manila Team on 29 Jul,2023
Hi, Singh! Mabuhay! Thank you so much for taking your time to leave a review for us. We hope to accommodate you again, soon. Salamat po!Regards,

4/10 Poor

MELLANY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No basic hygiene kit available. Staff not accommodating
Stayed 1 night in Nov 2022
Response from Sharina on 8 Dec,2022
Hi, Mellany! We deeply apologize that you were dissatisfied with your last stay with us. Our rooms already have 3-in-1 soap, shampoo, and conditioner and hand soap dispensers installed and we have available merchandise for additional toiletries that you may need. Nonetheless, please don't hesitate to approach our team for we would be more than delighted to assist you if you would have reoccurring concerns on your next stay with us :) Please know that your experience will serve as a motivation for us to further improve and rest assured that your sentiments will be heard. We hope to accommodate you again soon!Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Valued Guest. Mabuhay! We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon!

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jan 2020
Response from Nikki on 18 Feb,2020
Hi Rosa! thank you so much for your rating! We deeply appreciate it. Hope you'll check-in with us again soon! Thank you from Go Hotels Otis-Manila!

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
It’s Ok . Nothing special.
It don’t feel like a Hotel. Hotel is all on the 5th floor. My room didn’t have a window. Talking in the hallways carries into your room . My room had no hot water for shower. Other than that. Staff was really friendly & helpful. Room is good and clean. Location is ok .
Stayed 1 night in Jan 2020
Response from Pat on 6 Feb,2020
Hi David! We apologize for the inconvenience that you've had experienced but unfortunately since our rooms that have windows are limited we can only provide it if you make a request and if there is an available one at the time. As for the hot shower, it sometimes take a minute or so for it to heat up and our hallways can sometimes be noisy since other families and friends would gather there to enjoy each other's company. Nonetheless, please don't hesitate to approach our team for we would be more than delighted to assist you if you would have reoccurring concerns on your next stay with us :) We hope to accommodate you again soon! Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are helpful and pleasant. we enjoyed pit stayed.
Stayed 5 nights in Jan 2020
Response from Pat on 6 Feb,2020
Hi! We are grateful that you've taken time on giving us such a wonderful review! :D Our team always ensure that we can assist and be of help to our valued guests as much as possible and we are glad to know that we were able to provide you with such :) We look forward onto accommodating you again soon! Regards, Go Hotels Otis-Manila Team

8/10 Good

Ine

Stayed 1 night in Jan 2020
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Ine. Mabuhay! We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, except the overnight parking situation!
Stayed 5 nights in Nov 2019
Response from Pat on 22 Dec,2019
We apologize for the inconvenience that you had experienced and we are pleased to inform you that we are currently dealing with the matter and continually coordinating with the ProParking management so that our guests would no longer experience such incidents and so that we can provide you with an overall relaxing and convenient stay. We still hope to accommodate you again soon! Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Princess Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Nikki on 15 Dec,2019
Hi Princess, We are delighted to hear that you enjoyed your stay with us so much. It is very satisfying for us to hear such positive feedback from you. Our team can't wait to welcome you on your next stay! Regards, Go Hotels Otis-Manila Team

8/10 Good

EDEN

Stayed 1 night in Nov 2019
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Eden. Mabuhay! We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
within the mall area..people are accommodating...
Stayed 1 night in Nov 2019
Response from Pat on 30 Nov,2019
Thank you so much for taking time on leaving us your thoughts regarding your stay with us and we are ecstatic to know that you had a delightful experience :) We look forward onto accommodating you on your future travels here in Manila! See you soon! :D Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and comfy bed. Good for overnight stay. So many students in the area so a little bit noisy. They’re all up early in the morning and you could hear the noise.
Stayed 1 night in Nov 2019
Response from Pat on 10 Nov,2019
Hi Jocelyn! We're ecstatic to know that you had enjoyed your stay with us and we deeply appreciate you taking time on giving us such a wonderful review. We apologize that you've had experienced a bit of an inconvenience but we'll make sure that your next stay with us will be much more peaceful and relaxing so you and your family can have a much more pleasant and comfortable experience :) We hope to accommodate you soon! :D

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for what you pay
I had a very late check-in but none the less was greeted with very warm accommodation at the front desk. Very comfortable bed and a very deep sleep I had. I have stayed here four visits and already stay here on my first few nights after I've reached manila.
Stayed 1 night in Sep 2019
Response from Nikki on 2 Oct,2019
Hi Alana! Thank you for your great review! We'll continue on making your every stay a delightful one as much as possible. Hope you'll check in with us again soon! Regards, Go Hotels Otis Team

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rubbish poor hygiene poor decoration and unhelpful staff will never stay there again
Stayed 1 night in Aug 2019
Response from Pat on 17 Aug,2019
Hi Ma'am/ Sir! We deeply apologize if your last stay with us was anything but convenient and pleasant; may you further elaborate to us what you've had experienced during your stay so that we may understand the root or cause of your displeasing experience and so that we may avoid such incident from ever reoccurring. Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Pat on 13 Jul,2019
We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon! :D Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Pat on 13 Jul,2019
We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon! :D Regards, Go Hotels Otis-Manila Team

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Pat on 13 Jul,2019
We deeply appreciate your review and we hope to accommodate you again on your future travels here in Manila :) See you soon! :D Regards, Go Hotels Otis-Manila Team

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
Nothing, too small like a dolls house. Never stay again.
Stayed 1 night in Jun 2019
Response from Pat on 14 Jun,2019
We apologize for the inconvenience that you had during your stay Ma'am/Sir but all our rooms are only standard type with only a maximum capacity of two adults and one child. We always try to compensate for the features that we lack, compared to other hotels, through the excellent service that our staffs continually provide. We hope you'll give us another chance and we'll definitely do our best to make your stay an awesome one :). Regards, Go Hotels Otis-Manila Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in May 2019
Response from Pat on 31 May,2019
Hey there! Thank you so much for commending our Housekeeping Team's effort on making your rooms squeaky clean :D Hope you'll check in again with us soon! :) Regards, Go Hotels Otis-Manila Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice clean cheap horrible locations the area is very rough wouldant go out at night
Stayed 14 nights in Apr 2019
Response from Pat on 15 May,2019
Thank you for your feedback! :) We would love to have you again as our valued guest on your next travels here in Manila. Hope to see you soon! Regards, Go Hotels Otis-Manila

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Jacqueline. mabuhay! Thank you for your great review. We'll continue on making your every stay a delightful one as much as possible. Hope you'll check in with us again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
THE TOILET SHOWER ROOM WAS BLOCKED. 1ST ROOM THEY GAVE ME THE BED IS NOT READY YET VERY DIS ORGANIZE
Stayed 1 night in Apr 2019
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Valued Guest. We deeply apologize that you were dissatisfied with your last stay with us. Please know that your experience will serve as a motivation for us to further improve and rest assured that your sentiments will be heard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2019
Response from Pat on 31 Mar,2019
Thank you for your great review! We'll continue on making your every stay a delightful one as much as possible. Hope you'll check in with us again soon! Regards, Go Hotels Otis Team

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 8 nights in Feb 2019
Response from Go Hotels Otis-Manila Team on 1 Jul,2023
Hi, Valued Guest. Mabuhay! We deeply apologize that you were dissatisfied with your last stay with us. Please know that your experience will serve as a motivation for us to further improve.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel, very friendly staff, will definitely recommend to friends
Stayed 3 nights in Feb 2019
Response from Pat on 27 Feb,2019
We're delighted that you've had enjoyed your stay with us Robert! We sincerely appreciate you taking the time to share your wonderful experience with us, rest assured that we'll continue on making your stay a delightful one. Hope you and your friends will check in with us soon! Regards, Go Hotels Otis Team

8/10 Good

fritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Nikki on 4 Feb,2019
Thank you for your rating Fritz! This is very much appreciated! We'll see to it that we'll keep on improving our services to provide you a much better and pleasant stay. We're looking forward to having you again as a guest in our hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel, so good we extended our stay for another 4 nights
Stayed 4 nights in Jan 2019
Response from Nikki on 6 Feb,2019
Hi Robert, It's great to hear from you again! We are delighted to hear that you enjoyed your stay with us so much. It is very satisfying for us to hear such positive feedback from you. Our team can't wait to welcome you on your next stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otis hotel
Very good hotel,will definitely stay again
Stayed 5 nights in Jan 2019
Response from Nikki on 6 Feb,2019
Hi Robert, It was a great pleasure to have you stay with us at Go Hotels Otis-Manila and we sincerely appreciate you taking the time to share such a wonderful review of your experience.Thank you for your review and we look forward to welcoming you back in Go Hotels Otis-Manila very soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Otis hotel 👍
Very nice hotel, enjoyed our stay very much and will definitely be back again.
Stayed 1 night in Jan 2019
Response from Go Hotels Otis-Manila on 21 Jan,2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Nice hotel
Stayed 1 night in Jan 2019
Response from Go Hotels Otis-Manila on 18 Jan,2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

bill valerie

Stayed 1 night in Jan 2019
Response from Go Hotels Otis-Manila on 17 Jan,2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and convenient to everything I need.
Stayed 4 nights in Jan 2019
Response from Go Hotels Otis-Manila on 16 Jan,2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Go Hotels Otis-Manila on 15 Jan,2019
Thank you for staying with us!

8/10 Good

sushil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good, it’s in remote area. Location of the hotel is not good. It’s akways hard to find a taxi there..also the Internet was so very slow. Housekeeping is done only after 3pm...which is not a good point at all.
Stayed 1 night in Dec 2018
Response from Go Hotels Otis-Manila on 10 Dec,2018
We will address this directly. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place and clean i would be happy to go there again
Stayed 18 nights in Nov 2018
Response from Go Hotels Otis-Manila on 6 Dec,2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
I liked the staff pretty nice, but the place needs upgrading
Stayed 12 nights in Nov 2018
Response from Go Hotels Otis-Manila on 4 Dec,2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

JB, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. The staff are very helpful, accommodating and friendly.
Stayed 5 nights in Oct 2018
Response from Go Hotels Otis-Manila on 5 Nov,2018
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Naum, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing clean and budget
Courteous staff close to anameties, clean rooms, good supply of necessities, all in all comfy and worth your money
Stayed 2 nights in Oct 2018
Response from Go Hotels Otis-Manila on 15 Oct,2018
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It's fine with shops at the building
A bit frustrated,you can hear the loud echo of the noise when people are talking and when kids running and shouting outside.Don't expect you can relax in the morning coz you can really wake up very early because of the chairs and tables banging outside while the staff is cleaning :-(
Stayed 2 nights in Aug 2018
Response from Go Hotels Otis-Manila on 14 Sept,2018
We will address this directly.