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Reviews of Grass Residence SM North MRT NLEX QC

3 out of 5
Grass Residence SM North MRT NLEX QC
Grass Residences Tower 3, Unit #3932, Nueva Viscaya St, Bago Bantay, Quezon City, Manila

Reviews

4.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 4 out of 6 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay!!
Every day people will knock or call you because they are looking for someone. Very annoying!!! You won’t get a restful stay on this place.
Stayed 17 nights in Dec 2018
Response from Gior on 31 Jan,2019
Our apologies for this incident, people knocking at the wrong door could really be so annoying. Though this is way out of our control, we sincerely apologize for this mishappenstance. DO NOT DISTURB note on the door could have been a quick fix. Thank you.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from Gior on 12 Jan,2019
Sorry that you are not happy with your stay. Our commitment to provide quality service to our loyal guests is our priority. Thank you for feedback.

2/10 Terrible

Verified traveller

Stayed 7 nights in Dec 2018
Response from Gior on 14 Dec,2018
All properties have different House Rules and Regulations. We reserve the right to evict guests for misdemeanor and disrespect like in your case. We do not tolerate this behavior.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up 👍 👍
I enjoyed the view from the room! The room was cozy, but perhaps a new couch or foton would make it alittle more comfortable while viewing TV. Perhaps a light over the mirror in bathroom would improve the lighting while preparing makeup/ shaving. We felt very secure with the amount of security! The staff was very welcoming!
Stayed 6 nights in Oct 2018
Response from Gior on 2 Nov,2018
Dear Jeff, Wow! I'm glad you enjoyed the view. I agree that couch need to be changed Rest assured I will get a new one to welcome you on your next stay. It’s a pleasure to have you as our guest. Regards, Gior

8/10 Good

Tor

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Gior on 5 Jan,2019
We are committed in improving our services and facilities to satisfy our valued guests.