Front of property

Reviews of Hotel Durban

3 out of 5
Hotel Durban
4875 Durban Street, Makati, NCR

Reviews

8.4

Very good

Rating 10 - Excellent. 162 out of 402 reviews" "
Rating 8 - Good. 163 out of 402 reviews" "
Rating 6 - Okay. 51 out of 402 reviews" "
Rating 4 - Poor. 20 out of 402 reviews" "
Rating 2 - Terrible. 6 out of 402 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room. Friendly staff
Stayed 2 nights in Mar 2024
Response from Quennie on 11 Apr,2024
Mabuhay! We greatly appreciate your feedback Edmond and are pleased to hear that you had a positive experience during your stay at our hotel. We look forward to welcoming you back on your next visit and ensuring another great stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, small hotel, great location, walking distance to many restaurants, mall, groceries.
Stayed 7 nights in Mar 2024
Response from Quennie on 10 Mar,2024
Mabuhay! "Thrilled to Hear You Had a Fantastic Stay!Thank you for sharing your wonderful experience with us! We're over the moon to know you enjoyed your time at our hotel. Can't wait to welcome you back for more memorable moments!” Salamat Po!

10/10 Excellent

Juan Carlos, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the price. Great location and staff were very friendly
Stayed 1 night in Feb 2024
Response from Quennie on 26 Feb,2024
Mabuhay! Thank you for leaving a lovely review Juan Carlos! We appreciate your kind words towards our service. It fills our hearts with joy knowing that we are doing good on what we are passionate about, which is making our guests feel that they are part of our home. We look forward in having you here again! Salamat Po.

8/10 Good

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi doesn't work
Stayed 1 night in Feb 2024
Response from Quennie on 26 Feb,2024
Mabuhay! Thank you for your review Ramon. Rest assured that your concern will be raised to our management as this will help us improve our service. We look forward in having you here again! Salamat Po.

8/10 Good

Geri Alessandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's architecture is interesting. It looks like a small museum or art gallery. We stayed in a suite, which was nice and cozy, but it didn't have any windows so it felt a bit claustrophobic.
Stayed 1 night in Jan 2024
Response from FOM on 1 Feb,2024
Mabuhay! Thank you for your review Geri. Rest assured that your concern will be raised to our management as this will help us improve our service. We look forward in having you here again! Salamat Po.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean secure hotel. Outside was questionable.
Stayed 4 nights in Nov 2023
Response from FOM on 29 Nov,2023
Mabuhay! Thank you for your review Mr. Mel. We are glad that you had a wonderful stay with us. Rest assured that guests' safety and security is one of our top priorities. We look forward in having you here again! Salamat po.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so friendly and helpful!
Stayed 4 nights in Oct 2023
Response from Hotel Durban on 1 Nov,2023
Mabuhay! Thank you for your review Mr. Keith. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Durban on 27 Oct,2023
Mabuhay! Thank you for your review Mr. Amir. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

6/10 Okay

Frances Janina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Victor on 8 Oct,2023
Mabuhay! Thank you for your review Ms. Janina. Feel free to contact us directly for comments and suggestions. Rest assured that your concerns will be raised to our management as this will help us improve our services. We look forward in having you here again! Salamat Po.

2/10 Terrible

John

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel website indicated the presence of a full restaurant which was closed during my stay. There was constant noise from refurbishments ( hammering, drilling & grinding) including Sunday which often went on until 9pm. There are no in room tea/coffee facilities and and morning coffee faculties were also unavailable. I found a bedbug in my room. I literally only reserved this Hotel because of the restaurant and in my opinion there has been a fundamental breach of contract requiring a full refund. I will write a full and detailed complaint about this place shortly
Stayed 6 nights in Sep 2023
Response from Victor on 8 Oct,2023
Mabuhay! Thank you for your review Mr. John. It saddens us that you had this kind of experience during your stay and we sincerely apologize for the inconvenience. However, our restaurant was not close during your entire stay. You even ordered a coffee from them. The restaurant only transferred to the hotel lobby due to the on going refurbishments at the main dining area. A notice of renovation work was published in our expedia site for guest's reference when making reservation. This notice was published before we received your booking. You were also reminded about it upon check-in. We offered you room transfer to a room on the higher floor but you have declined. Since year 1984, we do not set-up any in-room coffee/tea for us to provide the best available rate to our guests and clients while they are in the city. List of room amenities are also provided in expedia site for reference. We also offered you an electric kettle but you also have declined. Hotel Durban is known as one of the cleanest accommodation establishments in the city. This has been our first time that a bedbug was seen in the room by the guest. Our staff immediately cleaned your room in your presence but did not found any bedbug. We also did not receive any bedbug complaint from the guests who stayed in the same room before and after your stay. Nevertheless, we thank you for continuing your stay with us for 6 nights and again, we sincerely apologize for any inconvenience. Rest assured that your concerns will be raised to our management as this will help us improve our services. We look forward in having you here again! Salamat Po.

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Victor on 5 Oct,2023
Mabuhay! Thank you for your review Mr. Neil. We are glad that you had a wonderful stay with us. You can message us directly for your comments and suggestions as these will help us improve our services. We look forward in having you here again! Salamat po.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Victor on 10 Sept,2023
Mabuhay! Thank you for your review. We are glad that you had a wonderful stay with us. We look forward in having you here again! Salamat po.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price
Clean and friendly hotel only a stones throw from all the nightlife in P Burgos. Great value for money
Stayed 3 nights in Mar 2023
Response from Victor on 29 Mar,2023
Mabuhay! Thank you for your review Mr. John. We are glad to know that you had a great time during your stay with us. Rest assured that we are committed in improving our services and facilities. We are looking forward to host your stay again on your future visit in Makati. Salamat Po!

10/10 Excellent

Grecia

Liked: Staff & service, amenities, property conditions & facilities
Professionalsm,very accommodating Friendly' employees
Stayed 2 nights in Jul 2022
Response from Victor on 16 Jul,2022
Hi! Thank you for your honest review. We appreciate your time in letting us know your experience. We are glad to know that we have provided an excellent service to you. We are looking forward in having you here again in our little home!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely welcome on arrival
Stayed 1 night in Jun 2022
Response from Victor on 19 Jun,2022
Thank you for your review. We are looking forward on your next visit with us!

10/10 Excellent

Jenifer

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Victor on 7 Sept,2022
Thank you for your review. We are looking forward on your next visit with us!

8/10 Good

Annabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Victor on 20 May,2022
Thank you for your honest review Ms. Annabelle! Our team will do our utmost commitment to improve our service. We are looking forward on your future stay with us.

2/10 Terrible

Alexander

Stayed 1 night in Apr 2022
Response from Victor on 14 May,2022
Thank you for your honest review. We appreciate your time in letting us know your experience. Hotel Durban would be more than happy to work on the areas that needs improvement. You could send us the details of your review to our email, frontdesk@hoteldurban.net. Thank You and Stay Safe.

10/10 Excellent

Lynn

Stayed 1 night in Mar 2022
Response from Cherry Lyn Abadinas - Front Office Associate on 24 Mar,2022
Dear Ms. Lynn Gray, Greetings from Hotel Durban! Thank you for your honest review. We appreciate your time in letting us know your experience. Our location is one of our asset, giving you the proximity to all of your needs. We are glad to know that we have provided an excellent service to you, we look forward in having you here again in our home! Warmest Regards, Hotel Durban

6/10 Okay

Steven

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Feb 2022

8/10 Good

CHRIS

Stayed 3 nights in Oct 2020
Response from Victor on 30 Dec,2020
Dear Mr. Chris, Greetings from Hotel Durban! Thank you for your honest review. We appreciate your time in letting us know your experience. Our location is one of our asset, giving you the proximity to all of your needs. We are glad to know that we have provided an excellent service to you, we look forward in having you here again in our home! Warmest Regards, Hotel Durban

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location. Pillows were too hard for my liking
Stayed 2 nights in Mar 2020
Response from Angel on 13 May,2020
Dear Mr. Chris, Greetings from Hotel Durban! Thank you for your honest review. We appreciate your time in letting us know your experience. Our location is one of our asset, giving you the proximity to all of your needs. We are glad to know that we have provided an excellent service to you. On the other hand, we do apologise for the inconvenience you experienced during your stay. Please be advised that our reception is open 24 hours to address your concern and to provide best solution if possible. We will surely acknowledge this concern and keep the management posted for adequate solutions. Rest assured that your future stays with us will be better than your last. We look forward in having you here again in your home! Warmest Regards, Hotel Durban

6/10 Okay

R.Asakereh, UK

Liked: Cleanliness, staff & service
Everything is ok but the air-conditioning is very poor and therefore the rooms are hot this means in the summer it gets very unbearable to sleep or rest . Apart from that the hotel and the staff are fine and helpful.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great hotel overall! There are multiple atms around and a 7-11 close by also. This hotel is a good place between transit - Would recommend for the price and would stay again.
Stayed 2 nights in Feb 2020

6/10 Okay

Yash

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Charged my credit card for deposit wrongfully, then blamed me for "not giving a credit card but my visa card..." Somehow I'm supposed to know that! Was promised a refund but then once I checked out and was overseas, I received a crappy email saying its my fault for not giving a credit card and that I should dispute the transaction with my own bank.!😕 Con artists.
Stayed 2 nights in Feb 2020

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable accommodations in Makati
simple and basic accommodations in a convenient, but congested section of Makati. Rooms are simple and basic, but clean with private bathroom. Restaurant in the hotel was good. Staff are attentive and nice. I will stay here again.
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel rate may be on the high side as this is a boutique hotel, amenities such as bedroom slippers, shower cap are all not available. Furnitures in the room is really basic (example: low cost side table (chair)).
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here and everything was as good as the first time! Would recommend!
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No sleep
This hotel desperately needs soundproofing in their rooms (at least on the room that I stayed on). I could here conversations from the hallway and from adjacent rooms. My suggestion is they start giving out ear plugs just like those capsule hotels in Japan. One good note, condition of the room and bed comfort is really good.
Stayed 2 nights in Jan 2020

8/10 Good

Gary

Stayed 1 night in Jan 2020

6/10 Okay

Fernando, Vancouver

Liked: Staff & service, property conditions & facilities
I like that the hotel is quiet and convenient. The price is reasonable. I didn't like that the hotel is quite enclosed. I was in a room that did not have any windows. It feels like you are staying in a closet.
Stayed 2 nights in Nov 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, comfortable and clean. Was small but worked well for me because I was by myself. The staff are very friendly and helpful. The location is close to many things to do and i felt pretty safe in the area. Ive stayed here several times and for the price im happy.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, good staff, fine restaurant...good location,
Stayed 2 nights in Dec 2019

8/10 Good

Jean

Liked: Cleanliness, staff & service
Good service. Warm and Accomodating staffs. Quiet place. I recommend to those who come for a vacation.
Stayed 5 nights in Dec 2019

6/10 Okay

Jeremy

Stayed 2 nights in Dec 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Mike, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern, feels secure and safe. Convenient location with a very short walk to Burgos Street. Good value.
Stayed 1 night in Dec 2019

8/10 Good

Amelia, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Service was ok Location not good. Heavy traffic to reach hotel from airport
Stayed 1 night in Dec 2019

8/10 Good

Kanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Shane

Stayed 2 nights in Oct 2019

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for us as a group as all the necessities like food, entertainment etc are just a walking distance away.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Give the standard rooms a miss
I booked a standard room for one night as a stop gap. The hotel is clean, staff good etc etc. The Standard room was a big dissappointment being way too small and without any windows, is more akin to a cell. The wifi did not work and is never going to work. Would I stay there again? I'd try a larger room on condition it had a window and functioning wifi.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run hotel Staff very friendly and helpful Great location
Stayed 19 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Bill, Makati

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel, small rooms. Water not hot enough for my shower
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Tony, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was ok, and close to everything. The rooms were a bit small and the hallways have no AC. Only one elevator, so you have to wait a while for the elevator if the hotel is busy. Hotel charges a fee to use their microwave in the kitchen. Staffs were friendly and helpful.
Stayed 2 nights in Aug 2019

6/10 Okay

Jr

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel did not have microwave and they charge to reheat food. Hotel lobby area and hallways were very hot, no AC. Did not offer free coffee in the morning.. TV channels were the same as listed on the TV guide provided in the room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very accommodating and helpful
Stayed 2 nights in Jun 2019