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Reviews of Infinity Tower Suites

3 out of 5
Infinity Tower Suites
106 HV Dela Costa Street, Cor. LP Leviste Street, Salcedo Village, Makati

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 170 reviews" "
Rating 8 - Good. 55 out of 170 reviews" "
Rating 6 - Okay. 25 out of 170 reviews" "
Rating 4 - Poor. 12 out of 170 reviews" "
Rating 2 - Terrible. 9 out of 170 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Abdulla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We asked for an extra bed, most places will give you one for free or for a small charge. This hotel doesn’t do that. It is sad.
Stayed 2 nights in Jan 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Jan 2024

6/10 Okay

M issam

Stayed 1 night in Dec 2023

2/10 Terrible

Justin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The following are the pointers on why you should avoid this hotel: 1) Upon arriving early, I did requested an early check in if possible however the receptionist mentioned that check in could only be done at 3pm therefore I wandered around the area until 1.30pm to reach back to the hotel. At the hotel I waited at the lobby sofa area as I’m still early but to my surprise is that there were two travellers able to check in with ease. Once the travellers checked in, the receptionist reluctantly told me that they can help me to do the check in. 2) Once they processed the check in, they told me that at my floor level 30. The lift up & down button is spoilt therefore will need to call the receptionist from the hotel room in order to go down which is really a hassle. 3) In the hotel room, I’m shocked to see that there were only 1 bathing towel (even though I booked the room for 2 pax) with no floor mat which is a slip trip fall hazard, not only that all this were not available. The hotel room fridge was not in too & the receptionist confirmed that it’s a false advertisement as shown in the Expedia apps. By the way, the room that I booked was a deluxe room. It was such a bad experience that I checked out on the day (at evening time) that I checked in. To Expedia, do kindly look into this seriously to advertise what is the actual services that the hotel can provide

2/10 Terrible

brian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 elevators but only one elevator worked but didnt go to 30th floor when called,had to go down to 28th floor to get elevator to lobby..if they knew this was a problem why put visitors on the 30th floor?..asked for compensation of free breakfast but of course they wouldnt buy...BEDBUGS!!!..Im covered in bites...no fridge in room..no coffee/tea/kettle like most hotels around the world..no glasses..had to ask for hand/face towels..only had large bath towels..no ice in the building..airport transfer is 1600 pesos..taxi is less than 1/2 that..AND the sheets got soiled but got charged 1800 pesos for laundry...this hotel does not care about you..find another hotel there are lots in the area.infinity towers can kiss my A**.SCREW YOU!
Stayed 4 nights in Nov 2023

8/10 Good

MELCHOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
CBD location makes shopping and dining conveniently accessible.
Stayed 20 nights in Oct 2023

8/10 Good

RODERICK

Business traveller
Liked: Staff & service
old and rundown. needs renovation especially elevator.
Stayed 1 night in Nov 2023

2/10 Terrible

Lolita

Disliked: Cleanliness, staff & service, property conditions & facilities
Liked the location.. Didn't liked some domestic staff attitude.. Improper dealings with customer. Needs proper domestic trainning
Stayed 10 nights in Sep 2023
Response from Customer Service Team on 20 Oct,2023
Thank you for taking the time to give us a review and we have noted you concern and escalate this to management. Moreover, we will be more than happy if you could elaborate your concern so we could address the specifics. We look forward hearing from you.

6/10 Okay

Craig

Stayed 1 night in Sep 2023
Response from Customer Service Team on 20 Oct,2023
Thank you for taking the time to give us a rating.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 20 nights in Sep 2023
Response from Customer Service Team on 20 Oct,2023
We appreciate an excellent rating! We hope you see you again soon!

10/10 Excellent

Emmylou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Sep 2023
Response from Customer Service Team on 20 Oct,2023
We appreciate an excellent rating! We hope you see you again soon!

10/10 Excellent

Luzviminda

Stayed 3 nights in Jul 2023
Response from Customer Service Team on 20 Oct,2023
We appreciate an excellent rating! We hope you see you again soon!

2/10 Terrible

Karl ter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
3pm check in?
Stayed 2 nights in Jul 2023
Response from Customer Service Team on 2 Aug,2023
Hi Kar Ter,This is a guest feedback box and not an inquiry box hence I guess that you made a mistake putting your inquiry here. Anyway, check-in time is between 2-3PM.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, room comfort
THUMBS UP
Are they perfect? no, but who is? The staff was amazing. If something wasn/t right (hot water), they reset it to work just fine quickly. They cleaned the suite daily with a smile, and everyone gave a welcome home feeling. If we were gone and they cleaned they turned off AC... Small inconvenience, but i understand caring about environment and applaud them. Now the bathroom could use a remodel, but overall a clean, bug free place to stay, with a warm caring can-do staff. I would stay here again in a heartbeat. 24hr/7day doorman and locked lobby for security, and an incredible whole food organic restaurant adjoined to the hotel.
Stayed 8 nights in May 2023
Response from Gilbert on 31 May,2023
Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be amazing and that they were able to quickly resolve any issues that arose during your stay. We are also glad to hear that you appreciated our efforts to be environmentally conscious by turning off the AC when cleaning.We appreciate your feedback regarding the bathroom and will take it into consideration for future renovations. We are happy to know that you found your suite to be clean and bug-free, and that you felt secure with our 24/7 doorman and locked lobby.It is wonderful to hear that you enjoyed the organic restaurant that is attached to our hotel. We are glad that you had a great experience and would be honored to have you stay with us again in the future.Warm regards,From the entire Infinity Team

10/10 Excellent

Loxavier Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gilbert on 24 May,2023
Dear Mr Francis,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you gave us a 10 out of 10 rating! It is always our goal to provide our guests with exceptional service and a memorable experience, and we are delighted to know that we were able to exceed your expectations.We appreciate your positive feedback and hope to welcome you back to our hotel soon.Best regards,Hotel Management

8/10 Good

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities
Love the front desk people. They were awesome, especially the door guys. They were very attentive and answered a lot of my questions. There was not too much to be unhappy about. It's a great place. Will stay there again
Response from Gilbert on 19 May,2023
Dear Mr. Dewayne,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you loved our front desk staff and door guys, and that they were able to provide you with exceptional service during your stay. We are glad that you found our hotel to be a great place and that you plan to stay with us again in the future.We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Best regards,Duty Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Spacious rooms. Clean and Comfortable. Close to bars and restaurants.
Stayed 5 nights in May 2023
Response from Customer Service Team on 17 May,2023
Thank you for sending your review. We hope we'll see you again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully spacious rooms
Wonderfully spacious rooms. The King Studio came with a tub and shower, a kitchenette including plates, silverware, glasses, microwave, electric burner, and a electric tea kettle. Great location and affordable. I will definitely come back.
Stayed 2 nights in May 2023
Response from Customer Service Team on 17 May,2023
Thank you for taking the time to give us a review. We appreciate that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service Team on 17 May,2023
Thank you for your rating!

6/10 Okay

Robert

Disliked: Staff & service, amenities, property conditions & facilities
What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms
Stayed 1 night in Apr 2023
Response from Customer Service Team on 18 May,2023
Thank you for sending your review. We will escalate this to the relevant department to ensure that will be taking care of and make sure of the improvements.

4/10 Poor

Sushanta

Business traveller
Disliked: Property conditions & facilities
The property is very old.
Stayed 4 nights in Apr 2023
Response from Customer Service Team on 17 May,2023
Thank you for sending your review. Yes, indeed the property is old. Hoping that you could have provided a more elaborate review so we can take actions on the part that we may need improvement. We still hope that we'll see you in your future stay.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
The staff were fantastic! Especially the women at the front desk! They helped me a great deal on my transportation, and all other needs. Always with a smile, very courteous, and very efficient!!! Because of all of them, i would definitely return! Excellent service
Stayed 3 nights in Apr 2023
Response from Rose on 14 Apr,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 Good

Vanessa

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel suite we booked was spacious and a breath of fresh air compared to the cramped rooms we've been booking for around the same price point. Overall a pleasant experience however I feel it was lacking in just a couple of amenities and cleanliness which would've taken it from a 4/5 to a 5/5. By far my biggest issue was the dead roach found right behind the front door after coming into the room. I don't think it was an infestation as I did look around for any other signs of life and was unsuccessful. Overall a pleasant stay 8/10 for sure if you have a family the suites are spacious and inviting.
Response from Rose on 14 Apr,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, And we apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience

6/10 Okay

salim

Liked: Cleanliness, staff & service, room comfort
Friendly staff, great bed and blackout curtains...
Staff were great, but hotel was a little run down. Just showing age. But had a great bed and great blackout curtains. Aircon worked in the bedroom buy not the living room. I didnt ask them to fix is because frankly, I dont believe its possible to fix very easily and it wasnt very important to me. Also, the place was full of cockroaches. Like one night I had to kill 6 or 7 cockroaches. It was absolutely infested with cockroaches, the cleaning staff spray, but they were just unbeatable. I bought my own spray and I would just cover the bathroom and kitchen area in roach spray, and that reduced them to a point where I had to kill only 2 or 3 per day. Don't stay here if you dislike cockroaches.
Stayed 10 nights in Mar 2023
Response from Rose on 14 Apr,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, And we apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience

10/10 Excellent

Herminia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 3 nights in Feb 2023
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Zvi

Stayed 2 nights in Feb 2023
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 Good

Pedro

Liked: Staff & service
Accessibility to restaurants and malls. Although the unit was big, the bathroom is a mess. The shower area is moldy which I pointed out to the cleaning crew. One huge problem: cockroaches- they’re everywhere. Don’t turn the lights off. If you do, that’s when they all come out. I told the cleaning crew and front desk about it and they basically said that they cut back on pest control services. So moving to anothe room and different floor won’t solve it. I will not stay here again and will not recommend to anyone.
Stayed 7 nights in Jan 2023
Response from Rose on 23 Mar,2023
We apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience.

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very inconvenient. Very safe too!
Stayed 1 night in Jan 2023
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

tina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Cameron

Stayed 8 nights in Nov 2022
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

4/10 Poor

brandon

Liked: Cleanliness
Cold water , Different prices
Water never warm up regardless of running like sign says. Arrive at room they charge 85 dollars instead of 70 dollars. Something aint right . clerk "taxes 😏😏
Stayed 1 night in Nov 2022

6/10 Okay

Malcolm

Liked: Staff & service
Disliked: Cleanliness
Too many cockroaches in my room. I asked for room to be cleaned and new towels and sheets, I got a quick clean but no new sheets.
Stayed 5 nights in Nov 2022

10/10 Excellent

Carl

Stayed 1 night in Nov 2022
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 Good

David

Liked: Staff & service, amenities
Property wasnt bad. Could use a lil work on the detail. It was good value for the money. There are few close places to eat. Transportation not really close . Staff was helpful and nice.

8/10 Good

Matthew, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty handy to Greenbelt/Glorietta malls. Suite was very spacious, ideal for group of 6 friends. Breakfast advertised as "Continental", but actually much more than that. Two negatives we noticed - bathroom had a number of small cockroaches crawling around, and the vinegar sauce for the longanisa sausage made 2 of our party throw-up after eating it on the 2nd day (but all other food was great).
Stayed 2 nights in Oct 2022

4/10 Poor

Jarrett

Disliked: Staff & service, property conditions & facilities, room comfort
Sad Times
The laundry was broken, AC didn’t work inside the gym, and half of the treadmills were broken, half of the free breakfast options were not available, staff was dismissive and passive aggressive
Stayed 10 nights in Oct 2022

8/10 Good

Deepak

Stayed 5 nights in Sep 2022
Response from Rose on 23 Mar,2023
Thank you so much for your review! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 14 nights in Jul 2022
Response from Rose on 23 Mar,2023
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

6/10 Okay

Carmen

Travelled with group
Stayed 2 nights in Sep 2022

6/10 Okay

Ittisak

Liked: Staff & service
Disliked: Cleanliness
cockroach problem needs to be addressed
Stayed 3 nights in Aug 2022
Response from Customer Service Team on 5 Sept,2022
Thank you for giving your honest review. We have noted your review and will endorse to our Housekeeping Team to improve. We will do our best to improve our service and facilities.

10/10 Excellent

Ace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2022
Response from Customer Service Team on 5 Sept,2022
Thank you for taking the time to send your review. We hope to see you again.

10/10 Excellent

Darlene Faith

Stayed 11 nights in Jul 2022
Response from Customer Service Team on 5 Sept,2022
Thank you for your your rating! We hope to see you again soon!

6/10 Okay

Jean

Stayed 1 night in Jul 2022
Response from Customer Service Team on 5 Sept,2022
Thank you for taking the time to give us a rating. We would appreciate if you will let us know your experience.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at the Infinity Tower for several weeks. The staff was always so kind and welcoming. Whenever I requested something, they responded very promptly and professionally. The room was quite large with a nice sized bathroom. The hotel is in a very nice area with many restaurants and malls nearby.
Stayed 17 nights in Jun 2022
Response from Infinity Tower Suites on 14 Jul,2022
Thank you for taking the time and giving us great review. We look forward having you again as our guest.

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 16 nights in Jun 2022
Response from Rose on 23 Mar,2023
Thank you so much for your review! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

6/10 Okay

Ross

Stayed 3 nights in Jun 2022
Response from Rose on 23 Mar,2023
Thank you so much for your review! We take all feedback seriously, and in the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience.

10/10 Excellent

Teodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room!
The place is huge...plenty of rooms. Customer service is awesome. They ask 2,000 pesos deposit upon check in but were able to get the money back after checking out. Close to restaurants and shopping. Very happy with this place. The free breakfast is delicious! My family and I really enjoyed this place! Thank you!
Stayed 2 nights in Jun 2022
Response from Infinity Tower Suites on 14 Jul,2022
Thank you for staying with us. We appreciate your great feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value - excellent area
Very enjoyable stay - very helpful front desk.
Stayed 4 nights in Jun 2022
Response from Infinity Tower Suites on 14 Jul,2022
Thank you for taking the time and giving us great review. We look forward having you again as our guest.

10/10 Excellent

Jace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always helpful
Stayed 6 nights in Jun 2022
Response from Infinity Tower Suites on 14 Jul,2022
Thank you for taking the time and giving us great review. We look forward having you again as our guest.