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Reviews of Luneta Hotel

3.5 out of 5
Luneta Hotel
414 T.M. Kalaw Street, Ermita, Manila, Metro Manila

Reviews

8.4

Very good

Rating 10 - Excellent. 56 out of 105 reviews" "
Rating 8 - Good. 27 out of 105 reviews" "
Rating 6 - Okay. 14 out of 105 reviews" "
Rating 4 - Poor. 2 out of 105 reviews" "
Rating 2 - Terrible. 6 out of 105 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Barbara

Don't the Luneta Hotel. It is closed but still reservations.
Stayed 2 nights in Aug 2022

8/10 Good

Ann, Calgary, AB

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night in between flights. I wasn't expecting a whole lot given the exterior from my research. I was pleasantly surprised at how quaint and charming the interior was. As one review stated, it is a perfect place to capture your Instagram worthy photos. Check in was smooth and was greeted with a smile. The elevator albeit old, like most of the hotel, has been updated with modern push buttons. The Prestige Luneta room was large and clean. It offered an in room safe, mini fridge and snack bar with a price list, robes and slippers. The robes unfortunately we're too small for a North American built man and a tall Filipina. The one downside, as what others probably mentioned, was that the curtains wouldn't close properly and that the track was broken. WiFi was pretty much non-existent but didn't bother calling because it was only a one night stay. The bathroom offered a stand alone bathtub, shower and basic amenities. Enjoyed the strong water pressure from the shower. Booked a 3 night stay at the end of our trip but ended up cancelling due to plan changes. I would definitely stay again given a chance.
Stayed 1 night in Mar 2020

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hot and cold.
when I checked in, I found there was no hot water in the suite I had reserved. So I was then transferred to another suite. The next day, there was no hot water there also. They sent a maintenance man who worked under the sink for almost an hour on the “instant hot water heater”. Finally he said it was fixed. But after he left, the hot water only lasted 2 minutes. So no hot showers for 2 days. But otherwise the hotel was lovely. Great restaurant with a smooth jazz combo playing. Historic property and very romantic.
Stayed 1 night in Feb 2020

10/10 Excellent

Kerry, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very grand hotel with anazing decor. It was in a perfect location & rooms are huge.
Stayed 2 nights in Feb 2020
Response from Yvonne Sta. Ana on 3 Mar,2020
Mabuhay! Greetings from The Luneta Hotel Manila! Thank you for sharing with us your experience. It pleases us to know that you enjoyed your stay here at our hotel. We look forward to your next visit. Best Regards,

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old world hotel. Charming with modern coveniences. Great location in Manila. More than 100 years old but stil modern due to recent renovation. A little bit of history to share, Dwight Eisenhower lived at Luneta for 4 years. Nice place.
Stayed 2 nights in Feb 2020
Response from Yvonne Sta. Ana on 3 Mar,2020
Mabuhay! Greetings from The Luneta Hotel Manila! Thank you for sharing with us your experience. It pleases us to know that you enjoyed your stay here at our hotel. We look forward to your next visit. Best Regards,

6/10 Okay

FTB

Travelled with partner
Liked: Amenities
The Luneta suite , The biggest room category and best room at The hotel, had a very good ambiance. Comfortable bed, nice bathroom and a great view. However there was a problem with The airconditioning which i believe they should have for seen since they knew we were coming in. they shouldnt have placed us there. Room transfer was offered but was a big inconvenience. Check in experience dint give much on an impact, im sure that was Not The standard check in process. Since they hold such a historic Filipino background Which was posted all over they lobby. they could have placed a little more Filipino feeling of hospitality Or welcoming in The check in process. Same goes to The check out process.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included but terrible . We spoke with the chef and told them to change the menu and take pride of what they’re doing . They need to improve their menu otherwise people will be disappointed since The Manila Hotel, Rizal Park Hotel and Bayview Hotel are nearby with a comparable rate with much much better menu . We visited all those places and tried their food and also stayed on those hotels. Of course Manila Hotel topped them all.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the style of the hotel. Location, staff and food are all excellent.
Stayed 4 nights in Jan 2020

10/10 Excellent

Anna Lissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lady Receptionist was so kind to help me with wifi. The hotel for me is equivalent of Manila Hotel with regards to decoration inside the room. Staff are Nice. Very historical. The hotel depicts the Old Manila. I will stay again on my next visit Alvin London
Stayed 2 nights in Jan 2020

10/10 Excellent

VALEN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its structure,its vintage decors. It was so historical and classy. Our room was spacious and my parents loved it. The staff were accommodating. Food was good though it was served plated unlike other hotels that serves buffet breakfast, you'll leave the table full. Overall, it was a good place to relax and unwind with your love ones, friends, special someone or just your self.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a nice hotel. one of the best hotels i like in the philippines. only negative is that they dont have a pool but i only use it once or twice per visit. they make it up by there friendliness and great service.one more thing there aircon works extremely well and great food
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location for Luneta Park, and close to Manila Bay and Intramuros. Nice lobby, pleasant staff and rooms are a good size.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice location and good service
Very nice stay at Luneta. Location is excellent for first time visitors who want to see historic sites. Hotel lobby, restaurant and facade full of old world charm. Internet was complicated to set up and noise from guests next door room came too easy through door in the wall between the rooms.
Stayed 4 nights in Dec 2019

6/10 Okay

George, Sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front of the Hotel is pretty and attractive . Inside the Hotel didnt seem to be any different than any other Hotel . Its okay but at 3,000p a night i expected the wow factor ! Disappointing ...the staff arent so friendly
Stayed 1 night in Dec 2019

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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It’s was a great stay hotel was clean and bright, but surrounding area was a little bit difficult to take in.
Stayed 2 nights in Dec 2019
Response from Lian on 11 Dec,2019
Greetings from The Luneta Hotel Manila! I'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Yvonne on 26 Nov,2019
Mabuhay! Thank you for sharing with us your experience at The Luneta Hotel Manila. We hope that you would consider a return visit sometime soon. Best Regards, Yvonne Sta. Ana

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like the ice cream served in Cafe Yano. Flavors are unique and the ambience is relaxing.
Stayed 1 night in Nov 2019
Response from Yvonne on 26 Nov,2019
Mabuhay! Thank you for sharing with us your experience at The Luneta Hotel Manila. It was our pleasure that you enjoy one of our signature menus. We hope that you would consider a return visit sometime soon. Best Regards, Yvonne Sta. Ana

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are polite. Cleanliness, space, aircondition, hot and cold water, amenities, location are all good. Satisfied with our stay here. 😊
Stayed 1 night in Oct 2019
Response from Lian on 31 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

10/10 Excellent

Siegmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lian on 31 Oct,2019
Mabuhay! Greetings from The Luneta Hotel Manila! Thank you for choosing to stay at The Luneta Hotel Manila. It is our great pleasure to know that you enjoyed your stay with us. The hotel prides itself to anticipate every need of the guest and we are happy that you are satisfied with your stay. We await for your next visit to The Luneta Hotel Manila!

8/10 Good

BobbyTyler

Travelled with partner
Liked: Cleanliness
There was no bellboy for bag check and i was charged extra for checking in 2 hours early
Stayed 2 nights in Sep 2019
Response from Lian on 14 Oct,2019
Mabuhay! Greetings from The Luneta Hotel Manila! Thank you for choosing to stay at The Luneta Hotel Manila. It is our great pleasure to know that you enjoyed your stay with us. The hotel prides itself to anticipate every need of the guest and we are happy that you are satisfied with your stay. Your comments and suggestions have been noted and we assure you that we'll use this to further improve our service. Thank you for staying with us, and we look forward to seeing you again to provide better service.

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy
Classy place, very nice room, spacious and clean, well located. Helpful staff, only down point...ice tea is the welcome drink ???? In that case Don't offert a welcome drink
Stayed 1 night in Sep 2019
Response from The Luneta Hotel Manila Management on 14 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

10/10 Excellent

Robert raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Lian on 14 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

8/10 Good

A.O, KL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recommend this hotel for the price, facilities and location.
Stayed 2 nights in Sep 2019
Response from Lian on 14 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and very good service.
Stayed 1 night in Sep 2019
Response from Lian on 14 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and spacious room accommodation,loved high ceiling and the rain shower,;ideally located in Manila area
Stayed 2 nights in Aug 2019
Response from Lian on 14 Oct,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit!

10/10 Excellent

Amethyst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must Hotel while in Manila-Luneta area
I traveled with my young children under 10. It was in a convenient location to quickly cross out the very important heritage landmarks such as the Natural History museums, Luneta Park, Intramuros and Kalesa rides. There was a typhoon when we stayed. When the skies cleared after 11am, it only took us less than 4 minutes to reach the doorstep of the museums. From the hotel, there was a ChowKing and 7-11 around the corner. We can quickly get a Grab. The room was spacious, has marbled floors, large and comfortable bed, rain shower head, sparkling clean tub. Channels in the cable TV were quite plenty. It had the cartoon shows that my kids wanted and they were willing to stay all day in the hotel to watch their shows. The elevator was modern (way better compared to the century old hotels we stayed in Paris). We enjoyed the free welcome drinks (especially after a long walk around the museums) and they have afternoon tea time - reasonably priced and the setting on the ground floor was relaxing. We truly enjoyed our stay there. Kids can’t wait to be back!
Stayed 2 nights in Aug 2019
Response from Lian on 22 Aug,2019
Mabuhay! Greetings from The Luneta Hotel Manila! We are pleased to know that you enjoyed your stay with us and we'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. We hope to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

8/10 Good

Tan

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from Lian on 21 Aug,2019
Greetings from The Luneta Hotel Manila! We are pleased to know that you enjoyed your stay with us. Your comments and suggestions are important to us, and rest assured that we will be looking into your comments seriously. We appreciate you for sharing your thoughts about your experience with us and we will use this to improve our services. We hope to see you on your next visit! Best Regards,

10/10 Excellent

Analee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Lian on 21 Aug,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from The Luneta Hotel Manila on 26 Jul,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from The Luneta Hotel Manila on 26 Jul,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

10/10 Excellent

Virgel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The Luneta Hotel Manila on 26 Jul,2019
Greetings from The Luneta Hotel Manila! We'd like to express our sincerest gratitude for choosing to stay with us and giving such a great review. It is our great pleasure to know that you enjoyed your stay with us. If you ever come by in Manila again, we hope that we get to see you on your next visit! Best Regards, Lian Ojastro Front Office Associate

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from The Luneta Hotel Management on 6 Jun,2019
Mabuhay! Thank you for you great feedback! Our team is delighted that you had a great time staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place
This was a nice hotel, comfortable bed, staff were nice and very helpful. They helped us get our IPads on the WiFi when we had issues. Once they got our IPads on the WiFi, we never had another issue. There was a Starbucks nearby for breakfast.
Stayed 2 nights in Jun 2019
Response from The Luneta Hotel Management on 6 Jun,2019
Greetings from Luneta Hotel we serve a highest gratitude for giving us a highest rate for being excellent. We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It maintained its hotel’s integrity as a premiere, reliable hotel since the years I’ve known it to be
Stayed 1 night in May 2019
Response from The Luneta Hotel Management on 1 Jun,2019
Greetings from Luneta Hotel we serve a highest gratitude for giving us a highest rate for being excellent. We hope to see you again.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem To Stay In
A quaint Hotel. Clean, well lit, safe, quiet, and a colorful history.
Stayed 2 nights in Apr 2019
Response from The Luneta Hotel Manila Management on 14 May,2019
Thank you for choosing The Luneta Hotel Manila! Indeed we are proud our hotel is well-kept classic! We hope to see you soon!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from The Luneta Hotel Manila Team on 10 May,2019
Mabuhay! Thank you for you great feedback! Our team is delighted that you had a great time staying with us!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Luneta Hotel Manila Team on 28 Apr,2019
Mabuhay! Thank you for you great feedback! Our team is delighted that you had a great time staying with us!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from The Luneta Hotel Team on 23 Apr,2019
Mabuhay! Thank you for you great feedback! Our team is delighted that you had a great time staying with us!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2019
Response from The Luneta Hotel Manila on 23 Apr,2019
Mabuhay! Thank you for you great review! Our team is delighted that you had a great time staying with us!

10/10 Excellent

Joss John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Team on 23 Apr,2019
Mabuhay! Thank you for you great review! Our team is delighted that you had a great time staying with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed at the hotel because the whole 3 days I stayed there was no WIFI. I have to go McDonald’s to communicate and used a WIFI. Then I was expecting my family to have supper with me that evening and even leave a message to the front desk but found out that they send them home . They told my family that I have not check in yet. The following day I talk to the manager about the mix up . I was disappointed.
Stayed 1 night in Feb 2019
Response from The Luneta Hotel Mnila on 23 Apr,2019
Greetings from The Luneta Hotel Manila! Thank you the feedback! Rest assured all your comments would be discussed as we strive to improve on our service and give you the best. We hope to see you on your next visit with us!

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila Team on 23 Apr,2019
Mabuhay! Thank you for your great review! Our team is delighted that you had a great time staying with us!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila Team on 23 Apr,2019
Mabuhay! Thank you for your great review! Our team is delighted that you had a great time staying with us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Terrible internet services customer service was poor with communicating with guests. Would not stay here again.
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila on 23 Apr,2019
Greetings from The Luneta Hotel Manila! We would like to express our sincerest gratitude for staying with us and giving us a feedback. We apologize for the inconvenience that was brought to you. The Hotel has discussed this and will strive to improve to better serve you.

2/10 Terrible

Verified traveller

Disliked: Staff & service
The customer service was the worst do not book at this hotel the WiFi connection is the worst complained the whole time. Ordered a massage and no communication with front desk that they were going to be late.
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila Team on 30 Apr,2019
Greetings from The Luneta Hotel Manila! Thank you the feedback! Rest assured all your comments would be discussed as we strive to improve on our service and give you the best. We hope to see you on your next visit with us!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila Team on 23 Apr,2019
Mabuhay, from The Luneta Hotel Manila! We would like to express our sincerest gratitude for staying with us and giving us a feedback. We apologize for the inconvenience that was brought to you. The Hotel has discussed this and will strive to improve to better serve you.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from The Luneta Hotel Manila Team on 23 Apr,2019
Mabuhay, from The Luneta Hotel Manila! We would like to express our sincerest gratitude for staying with us and giving us a feedback. We apologize for the inconvenience that was brought to you. The Hotel has discussed this and will strive to improve to better serve you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

C. Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An 'omg' classy stay!
This is my 2018-2019 'Oh my God (Wow)' winner Hotel...where you walk in the King Deluxe and after 5 seconds you whisper 'OMG'. I'll be brief to describe 5-star events: room.king bed. linens.pillows. chandeliers. glass wall bathroom.rare separate tub.large rainfall shower.safe.walk out balcony.fast elevator.parking.cable.location.Ocean Park 500m away! Amenities.fast check out. repeat-OMG!....ok 3-star for street noise, yet I got 8 hours sleep so, guess it wasn't that bad. Final words> I avg. 20 hotels a year & love to try NEW hotels. T-H-I-S is a hotel I WILL return to. Try it! ~bodyguard.inc
Stayed 1 night in Jan 2019
Response from . on 23 Apr,2019
Greetings from the Luneta Hotel Manila! Thank you for choosing to stay with us. We highly appreciate the rating you have given us. We hope to see you with us on your next adventure