Minibar, in-room safe, individually furnished, desk

Reviews of One Pacific Place Serviced Residences

3.5 out of 5
One Pacific Place Serviced Residences
161 H.V. Dela Costa Street, Salcedo Village, Makati, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 144 out of 526 reviews" "
Rating 8 - Good. 224 out of 526 reviews" "
Rating 6 - Okay. 121 out of 526 reviews" "
Rating 4 - Poor. 23 out of 526 reviews" "
Rating 2 - Terrible. 14 out of 526 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

MARIA AURELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. We enjoy Our stay here. Definitely will comeback again.
Stayed 2 nights in Mar 2024
Response from Tom Aguirre / Rooms Division Manager on 2 Apr,2024
Thank you for your glowing review! We're thrilled to hear that you had a very good experience during your stay with us and that you enjoyed your time at our hotel. Your satisfaction is our priority, and we're delighted to know that you're planning to come back again. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

MARIA AURELIA

Travelled with family
Liked: Property conditions & facilities
The hotel is near to everything. Definitely will comeback again
Stayed 1 night in Mar 2024
Response from Tom Aguirre / Rooms Division Manager on 2 Apr,2024
Thank you for your wonderful feedback! We're thrilled to hear that our hotel's convenient location made your stay enjoyable. Your satisfaction is our priority, and we're delighted to know that you're planning to return. We look forward to welcoming you back again for another great experience!

10/10 Excellent

Sidney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an amazing bargain -- basically a one-bedroom apartment with kitchen, living room and bedroom for $60 a night in the heart of Makati. 3 blocks from some major embassies (Australia, Netherlands). One of the best Hainan chicken restaurants from singapore two blocks away.
Stayed 5 nights in Feb 2024
Response from Tom Aguirre / Rooms Division Manager on 29 Feb,2024
Thank you for your fantastic review! We're delighted to hear that you found our accommodations to be an amazing bargain with a well-equipped one-bedroom setup. It's great to know our location in the heart of Makati, near major embassies, and with excellent dining options nearby, added to your positive experience. We look forward to hosting you again!

8/10 Good

DOREEN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 2 nights in Feb 2024
Response from Tom Aguirre / Rooms Division Manager on 29 Feb,2024
Thank you for your review and for rating us 4 out of 5 for accessibility! We're glad to hear that our location met your needs. If there's anything specific you think we could improve to earn that extra star in the future, please feel free to share your insights. We appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

THEIN

Stayed 1 night in Feb 2024
Response from Tom Aguirre / Rooms Division Manager on 22 Mar,2024
Thank you for sharing your feedback with us, although we're disappointed to learn that your experience fell short of expectations. We take your concerns seriously and would appreciate the opportunity to address them directly. Please reach out to us so we can discuss this matter further and work towards resolving any issues you encountered. Your satisfaction is important to us, and we hope to have the chance to regain your trust in the future.

8/10 Good

Darel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 2 days, staff from the reception to the housekeepers, are attentive.
Stayed 4 nights in Feb 2024
Response from Trisha on 14 Feb,2024
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Ronald

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
1. Stayed for 7 nights. The first night I was woken by a cockroach crawling on my hand. I immediately called front desk and they don’t seem surprised or shock, seems like a regular occurrence. It was very late but they still got housekeeping to spray pesticide around the bed. 2. Morning when bathing saw smaller roaches - I complained and they switch my room from 20th to 31st. After that no more roach sightings. 3. Breakfast was above average serving different mains every day. Bf had eggs, bread, rice, salad, noodles and meat. 4. Gym was well equipped and was a great plus to me. 5. Location was good near the major business area and short distance to Greenbelt via grab. 6. Towels provided was clean, fluffy and thick - this was plus to me. 7. Bed was comfortable, nice soft bed comforter- a plus. 8. AirCon was clean, circulation very good. A plus. 9. Staff courteous and helpful.
Stayed 7 nights in Jan 2024
Response from Trisha on 14 Feb,2024
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

8/10 Good

Karen Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was very good.
Stayed 1 night in Jan 2024
Response from Trisha on 14 Feb,2024
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Good Condition
Convenient and safe
Stayed 1 night in Nov 2023

10/10 Excellent

DONGYUN

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Roberto, Conroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bathrooms
Stayed 2 nights in Nov 2023
Response from Trisha on 29 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Jobert Heintje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy and safe. breakfast is nice too.
Stayed 1 night in Nov 2023
Response from Trisha on 23 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a very walkable area, on the “nice” side of Manila. I’ve even got an early checkin and free upgrade, so what else can I ask for? Staff was super friendly and the room was clean and comfortable. The checkout process could be improved as with most hotels in Philippines they will have to inspect the room before you are allowed to leave. So bare in mind that before running late to the airport
Stayed 1 night in Nov 2023
Response from Trisha on 23 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from Trisha on 23 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Gary

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Trisha on 29 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Grace

Stayed 2 nights in Oct 2023
Response from Trisha on 23 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Trisha on 23 Nov,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Marcheryl

Liked: Cleanliness, amenities, property conditions & facilities
Nice place and recommended ❤️❤️
Stayed 3 nights in Oct 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Eugene

Travelled with family
Liked: Staff & service
The pool and accessibility
Stayed 1 night in Oct 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 24 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 24 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

8/10 Good

Grace

Stayed 1 night in Sep 2023
Response from Trisha on 24 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Maja

Ang hindi ko lang nagustohan is, the staff can enter the room kahit tulog ka. Hot and cold water sa CR is not functional. At lastly, ngbook ako online. Wala naka indicate doon na wla pala free breakfast. So pagdating ko sa hotel, tsaka ko lang nalaman.
Stayed 4 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for calling our attention to matters that will help us maintain and strengthen our hotel standards.We have taken this matter seriously and made sure that the department concerned has been informed to address this. We are implementing stricter measures to ensure that incidents like this do not happen again.We apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits.

4/10 Poor

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for calling our attention to matters that will help us maintain and strengthen our hotel standards.We have taken this matter seriously and made sure that the department concerned has been informed to address this. We are implementing stricter measures to ensure that incidents like this do not happen again.We apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits.

2/10 Terrible

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for calling our attention to matters that will help us maintain and strengthen our hotel standards.We have taken this matter seriously and made sure that the department concerned has been informed to address this. We are implementing stricter measures to ensure that incidents like this do not happen again.We apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits.

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 2 nights in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

Grace

Stayed 1 night in Sep 2023
Response from Trisha on 16 Oct,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

2/10 Terrible

Grace

Stayed 2 nights in Aug 2023
Response from Trisha on 20 Sept,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

8/10 Good

Shyra Mae

Stayed 2 nights in Aug 2023
Response from Trisha on 14 Sept,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

6/10 Okay

JULIE JANE

Travelled with family
Liked: Staff & service
Property stinky, same with room there’s a bad smell. Property dated. Hope admin would upgrade AC and make sure it smells good. Carpet in hallways should be removed as it is old
Stayed 1 night in Aug 2023
Response from Trisha on 18 Aug,2023
Warm greetings and Mabuhay!Thank you for calling our attention to matters that will help us maintain and strengthen our hotel standards.We have taken this matter seriously and made sure that the department concerned has been informed to address this. We are implementing stricter measures to ensure that incidents like this do not happen again.We apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits.

6/10 Okay

Daniel

Business traveller
Disliked: Cleanliness
value stay
The hotel is run down. furniture is old and looks it. very cheap. no even a cushon on the couch. Sparse and functional
Stayed 5 nights in Jul 2023
Response from Trisha on 28 Jul,2023
Warm greetings and Mabuhay!Thank you for calling our attention to matters that will help us maintain and strengthen our hotel standards.We have taken this matter seriously and made sure that the department concerned has been informed to address this. We are implementing stricter measures to ensure that incidents like this do not happen again.We are pleased to advise you that we are currently doing renovations on our Hotel rooms to improve our guests experience.We apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits.

8/10 Good

Erwin

Stayed 1 night in Jul 2023
Response from Trisha on 18 Aug,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

10/10 Excellent

Charmaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 5 nights in Jul 2023
Response from Trisha on 11 Jul,2023
Warm greetings and Mabuhay!Thank you for writing an excellent review about your recent stay with us. We are thrilled to know that we were able to surpass the highest expectations of our most discerning guests. We will continually strive to provide finest service to ensure that our guests will always have a memorable stay.We look forward to welcoming you again at One Pacific Place Serviced Residences!

2/10 Terrible

Eyal

2/10 Terrible

ammar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in the loopy for 1 hr for nothing they say you didn't book in expedia i booked and pay the money in the end the hotel say you can book cash in the hotel and you take new room
Stayed 1 night in Sep 2022

10/10 Excellent

Shah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable environment.
Stayed 3 nights in Jul 2022

10/10 Excellent

reslie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 10 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place but needs to work on wi-fi connection because it’s very slow. The staff was great and helpful.
Stayed 7 nights in Apr 2021

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Stayed 2 nights in Dec 2020
Response from One Pacific Place Serviced Residences on 17 Feb,2021
Thank you for your review! we look forward to welcoming you back to One Pacific Place Serviced Residences in the near future.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is amazing. in our 2nd night got a little bit problem coz the aircon in our room was leaked. I call the front deck to informed about the leakage after a few minutes one of the staff came to checked the aircon. all the staff are very friendly and accommodating. I can recommend this hotel to my Friend 👍
Stayed 2 nights in Dec 2019

2/10 Terrible

JS

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I don’t recommend staying at this property. Rooms are not sound proof, it’s very noisy even on high floors. They gave us a room with a twin bed instead of a queen bed (which we booked) and told us the hotel was full. I’ve stayed at a lot of hotels in Manila and around the world, so far this has been the worst experience!
Stayed 1 night in Dec 2019

6/10 Okay

DIANNE TWINKLE

Liked: Cleanliness, staff & service
not that satisfied
i waited for the check in time as they said they don’t have rooms available. i was given welcome drinks voucher and decided to check in at later time. i understand that rooms are not guaranteed your requested room but i signed in earlier expecting the room category that i specified would be given to me since they don’t want to check me in at earlier time. The room they have is not that spacious. good for one would be only be good for one person. I tried to ask for 2 separate bed since i’am more comfortable with that but they said i have to pay extra. so meh! it was just an over night but i don’t think i’d go back maybe i’d look for another hotel
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Clayton

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
Amazing place to stay. Accommodating staff.
Stayed 1 night in Nov 2019

8/10 Good

Alan, Cobourg Ontario Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean big rooms close to restaurants good food good airport shuttle would stay again
Stayed 3 nights in Oct 2019