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Reviews of Premiere Haven at Sea Residences

3 out of 5
Premiere Haven at Sea Residences
Sea Residences, Sunrise Drive, Mall Of Asia Complex, Pasay, NCR

Reviews

5.2
Rating 10 - Excellent. 5 out of 73 reviews" "
Rating 8 - Good. 17 out of 73 reviews" "
Rating 6 - Okay. 11 out of 73 reviews" "
Rating 4 - Poor. 19 out of 73 reviews" "
Rating 2 - Terrible. 21 out of 73 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Tak Ming

Nice location
Stayed 4 nights in Aug 2023

4/10 Poor

Ronna

Travelled with family
Liked: Room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Joann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My family didn’t even stayed as the agent cancelled my booking without informing me! Very bad experience! My family arrived from the cery early flight and no one accomodate them! My sister recieved a text message that they cancelled my booking without informing me at all and have to rush to look for another accommodation! My family flew from the province to Manila to attend my sisters dentistry oath taking, tired from the early flight arrived at sea residences and get a text message that they cancelled my booking without accomodating them was ridiculous! When I phoned the agent they are asking for more money in cash! Very obvious that they cancelled it in purpose to ask more money! So ashame on you all! What kind of business is that???
Stayed 4 nights in Jul 2023

6/10 Okay

Brian

Travelled with family and small children
The property was OK, not great. The room could have been cleaner. Also, the swimming pool is not included in the price and there was s a charge per person per day, even for the kids which was not listed in the property listing.
Stayed 4 nights in Jun 2023

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, room comfort
Very unfriendliness, too much rules, so strict.
It's a waste of money spending there it's so pricey, cost like a billionaire, I don't recommend it, I rather stay in exclusive hotel in some 8 star hotel. This place they can reap you off double charges after you've been booked expected you to pay more extra.
Stayed 1 night in Jun 2023

4/10 Poor

Gerrel

Travelled with family and small children
Disliked: Cleanliness
Payed in advance but made me wait long, and then the room doesn’t even get cold at all. Couldn’t sleep to how warm the entire room was.
Stayed 2 nights in Apr 2023

2/10 Terrible

Nancy

Stayed 8 nights in Mar 2023

8/10 Good

Darren

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

8/10 Good

T. Chad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Exactly as advertised! Convenient, no-contact, check-in and check-out. Property was clean when we entered. Common courtesy to also leave it clean and organized. Sheets and towels could be improved (kinda old) Within (safe) walking distance to MOA and SMX (800m)
Stayed 3 nights in Feb 2023

2/10 Terrible

Verified traveller

Scam alert!
Do not book online! You will receive no communication except for automated chat bot messages. We couldn’t contact property to arrange check-in after trying previous day and day of check-in. We used their Messenger and 2 contact mobile numbers. We even got sent post stay automated messages without getting to stay! No refund, no apologies.
Stayed 1 night in Feb 2023

2/10 Terrible

norma

Travelled with family
Disliked: Cleanliness, room comfort
Bad experience on this place
This property not very good for Hotels.com Because it’s my very first time to see a rotten and horrible smell on every single room so bad coz there is no refund for my reservation… I will not recommend this to anybody this is very very bad place!!!
Stayed 2 nights in Dec 2022

6/10 Okay

Todd

10/10 Excellent

Darren

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Bad Experience Dont book room to sea &shell res👎
i booked this room but they gve me another room from other Condo in shell residence no to SCAm! crazy, liers owner and staffs! ipaid 87,000¥ for 13daya but even a 1spoon inside nothing!dirty room all incomplete! we always ask for help but because i paid already they nver helped us And even the wifi nothings good in this room even the owner 👎
aircon too bad 👎🏻👎🏻👎🏻 the room kitchen toilet and over all!No to room 349 shell residence no to Sea residence
Stayed 13 nights in Apr 2021
Response from THE MANAGEMENT on 11 May,2021
Hi, thank you for taking the time to leave us feedback. we were very sorry to hear your story. We encouraged our guests not to share using utensils and glassware from different guests to avoid spreading the covid19 virus instead we strongly suggest using disposable plates and utensils for the sanitation and safety of our guests. Relocation from another room is an option but with proper approval from our guests. Relocation may happen if the original room is under maintenance or not available.

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Premier Haven 7-day stay at Sea Residences
There was false advertisement about this tower. It said there was daily housekeeping, and there was none. We talk to the person that supposedly does housekeeping and he said he would show up, but he never did. The people in the lobby are security and a person to handle the door, they just direct yoou to a phone number to call. But, when you call the phone number we never got anybody to answer. We did find the person in the lobby one day who checked us in and we mentioned that we hadn't seen housekeeping and we needed some towels, the towels did show up in our room but no housekeeping was done. They have an interesting garbage pickup practice, they ring a bell in the hallway between 8 - 9pm which notifies you to bring your trash out. We had to ask about garbage pickup, we weren't told, and what is interesting there is something on the door that says if you put your garbage in the hall you will get a fine. There is also no phones in the room, we picked up a cheap local phone so we had communications. I had told the initial person when we were checking out, but he never showed up, the security guard just told me to leave the key in a slot that had our room number on it, you heard it right we only received one key for a two-bedroom unit that was for four people. We also purchased roach spray. The unit doesn't allow cooking anymore, that was unexpected. You need to be prepared to purchase some things to help you out, even including toilet paper, etc... The location was good.
Stayed 7 nights in Feb 2020

4/10 Poor

Danny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The address on your website is wrong, so it took 2 taxi rides to get there. It's new, but with the cheapest outfitting money could buy. I never did get a hot shower even though I told them the problem. It's a big new building catering to Chinese tourists who just want a place to sleep.
Stayed 3 nights in Jan 2020

2/10 Terrible

Alfredo

Travelled with family
Disliked: Cleanliness
The property is in a great location across from the SM Mall of Asia. It was a great convenience being able to walk to places to eat and shop. There are also restaurants on the ground floors around the property and a 24hr mini market. All the greatness stops there. The property manager failed for house keeping. We had no towels, soap, shampoo, or vanity kit. For the entire four night stay, the room was never serviced. There was also no response to our request to service the room. There was not much we can do to move because we had already paid in full. The buildings security guard was the one who helped us with our luggage. For amenities, everything had a fee for use such as the pool (200php per day per person). The free WiFi did not work and had the wrong password given. I would not recommend this property to anyone. At ~$50 usd per night, we could have gone to a hotel instead of this studio apartment.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Jul 2019

4/10 Poor

Vie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeted by tiny cockroaches all over the flat
I was greeted by tiny cockroaches crawling and flying all over the floor, bathroom, kitchen worktop, and bed. Aircon was dusty, made my nose drip all the time due to my dust allergy. Parking was a struggle. I paid P350 overnight at the nearby area because there was no more space in the designated space. The next day I got a parking at the designated space, I paid P140 for parking from 6pm to 2am.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Jan 2019

4/10 Poor

Antonio

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Ramil

Disliked: Staff & service
Sink was clogged at tv kept on hanging
Stayed 3 nights in Feb 2019

6/10 Okay

Ramil

Liked: Cleanliness, property conditions & facilities, room comfort
TV always freeze! Clogged sink!
Could be better if they have working cable tv and clogged washroom sink
Stayed 4 nights in Feb 2019

4/10 Poor

Rowena

Disliked: Staff & service
Close to MOA. That's about it!
This condo has no usable kitchen where you can cook. There are microwave and electric hot water kettle, 2 sets of small cup and saucer and I think a piece of teaspoon. What a pity! It's pricey ($50) for a very basic accommodation. I could have spent a little more money at a hotel nearby where I can have hairdryer, toiletries, free coffee and extra pillows maybe. I chose condo because of kitchen. There should be disclaimer on the website what is included in the room.
Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Not worth the price I paid for. Room was not well maintained. Cabinets are falling apart. Bathroom not to standards. Bedrooms not to standards. I have booked different hotels/condotel in Manila which is less cheap but definitely more better and cleaner than this condotel. Will not recommend.....I booked Jr family room for 4 nights on this condotel but was placed on our first night in a not to standards small room without any toilet paper. I demanded a credit but they said they don't give any credit. I felt cheated. Expedia should give me credit since I paid full price for 4 nights.
Stayed 4 nights in Dec 2018

2/10 Terrible

Helen

Liked: Cleanliness, room comfort
It stunk as a hotel: no telephone, no closet or place to hang things, banging on wall during day, bathroom door broken, coffee?, no places to open suitcases, no bathmat, etc. etc. Otherwise OK if sold or rented as a small, cheap, condominium.
Stayed 2 nights in Aug 2018

8/10 Good

Brett

location was good for casinos and MOA
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, bad everything else.
The only thing great about this place is the the location about a block away from the Mall of Asia and the super fast wifi. Otherwise... There is no front desk, there is a lady that you have to call (the security guard had to look up the number and call her) and she takes about 30 to 45 minutes to check you in and if you paid ahead of time, you better bring your receipt because they're going to try to charge you again. When we finally got to the room, the lady said she'd be right back with the key but forgot and since there is no phone in the room (!?!) I had to go back down to the security guard to call her an hour later to bring the key. The beds we're hard as a rock and were stacked on top of old dirty mattresses so we had to check for bed bugs. I woke up every two hours from hip pain. The kitchen sink faucet was broken and I had to secure it to use it. The shower was not cleaned and the last persons shampoo and used soap (and hair) were still in the soap dish. The TV remotes were nasty and needed batteries and it took about 20 minutes to figure everything out (had to unplug the devices to restart them). We had to go to the store to buy coffee to make in the room (no big deal) but there was no utensils to stir it. All of the mirrors had finger prints. Will not stay here again.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room for Improvement
No reception. Had to wait in the lobby for staff to come down and get paperworks done. Office is one unit at 15th floor. Unclean, untidy, smelly office. I reserved for one adult occupant but was given a room with one bed and one bunk bed, hence space too small. I was not informed beforehand. No closet to hang my clothes. Plates and cutlery locked in the cupboard. Was charged with 600php/night for amenities (cleaning the unit, trash but no one came to clean). However, maintenance staff is available within minutes when you need them.
Stayed 3 nights in Apr 2018

10/10 Excellent

Kristine Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the owner was so nice the place are great

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Noli, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condotel
Overall it was good. 3 nights stay and got one day room cleaning and change of towels and sheets(which usually you don't get in condo rentals). The staff was friendly and accomodating. The major thing I didn't like is at time of booking, I opted for the higher price of $70+ at Sea Residences only to be relocated to Shell Residences. The only minor thing I could complain is the lack of drinking glasses and the toilet didn't have a bidet. There were 3 pools but one of them was out of order. Can only use the shallow one.
Stayed 3 nights in Feb 2018

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches inside a non cooking condo
I had a hard time checking in because of the papers I need to sign. There was sudden rule of no cooking which is not written in the rules when I was making my booking. At the start the stop were not friendly. No kitchen utensils which you still have to make a request if want to have something to use. There were cockroaches in the room, the ref spoiled my food because the cold part is only the freezer. There were problem with the tv I almost did not use it. In the end I am happy with the manager who took care of all ny concers. I’m doing this because I want them to improve their service hoping to be back soon.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
cleanliness not good
Stayed 2 nights in Jan 2018

2/10 Terrible

rowena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there are cockroaches everywhere. the room is just bed nothing else. despite that, they collected Php 600 / approx. US$ 12.00 cleaning fee.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Beware of Roaches!!!
Great location, walking distance to Mall of Asia for restuarants. But, the room had roaches every where! Definitely not for a romantic couple stay (bunk beds and 1 single bed). I will not stay EVER again.
Stayed 2 nights in Nov 2017

8/10 Good

Jorge Eduardo

Liked: Cleanliness, staff & service, room comfort
Good for the price
The room was clean. Hope next time they put a microwave oven.
Stayed 1 night in May 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hi Ma'am/Sir, Thanks for a nice review. Looking forward to see you soon. Regards, Premiere Haven Family

2/10 Terrible

Francis, New York

Disliked: Property conditions & facilities, room comfort
View overlooking construction, issues in the room
First, the room has back view overlooking construction. I thought it would be the pool at the center. The bed is not that sturdy, has no support in the middle and has a crack on one side. We expected hairdryer on request, but when we asked the front desk, they said they dont offer it at all. On the last day, the ac leaked water onto out bed that was just cleaned by their service. They replaced pur bed with new bed sheets and have us use am electric fan instead. On the plus side, the pool was great and only walking distance to the Mall of Asia. Couldve been better if only we didnt have these issues in our room.
Response from Janine on 10 Jun,2017
Hi Sir Francis, Im so sorry to hear about your unfortunate experience. That was not truly our attention. We really appreciate your feedback, and hope you do give us a chance to make it right. Thank you. Regards, Janine Miro Premiere Haven

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a reasonable cost.
The room was very nice and there were six pools to choose from. They kept the rooms clean and smelling fresh.

8/10 Good

Khaled

Liked: Room comfort
Great stay
clean room and money value

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
was good

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
I booked expecting to be able to use the pool but since we were transfered to shell resindences, i was told that using the pool needs additional charge. The linens are stained. You should bring your own shampoo, soap, conditioner and toothpaste since t hey don't provide those too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very well located near MOA and airport. Staff were very pleasant and helpful, especially AJ.

2/10 Terrible

Ismael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay i had
nightmare

4/10 Poor

Edwin

Disliked: Staff & service
Disappointed
Disappointed by the service, did not meet the guest expectation as advertised. The owner did not even care anymore after booking and reservation have been fully paid. The owner was supposed to leave the key at the front desk as promised due to our late arrival. Better book a proper hotel next time. I won't recommend them.

10/10 Excellent

Reymart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable to stay nice place and location