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Reviews of Sequoia Hotel Quezon City

3 out of 5
Sequoia Hotel Quezon City
91-93 Mother Ignacia Avenue, corner Timog Avenue, Quezon City, Manila

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 116 reviews" "
Rating 8 - Good. 39 out of 116 reviews" "
Rating 6 - Okay. 28 out of 116 reviews" "
Rating 4 - Poor. 11 out of 116 reviews" "
Rating 2 - Terrible. 5 out of 116 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

GERALD

Stayed 5 nights in Dec 2023

10/10 Excellent

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Victor

Stayed 2 nights in Nov 2023

8/10 Good

Lellivi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Joel

Stayed 1 night in Jun 2023

4/10 Poor

Joel

Stayed 1 night in Jun 2023

10/10 Excellent

Edwardson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly. It was very clean in the said hotel and relaxing place.
Stayed 1 night in May 2023

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

BOYD

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2020
Response from Karen on 7 Sept,2020
Good day Mr. Boyd, Thank you for choosing to stay with us and taking time out of your schedule to leave us your feedback. We hope you enjoyed your stay and reassured that we are still doing our part in improving our services. We look forward to having you as our guest in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff provided great service - they were very pleasant and respectful. The building needs a little maintenance- the grout in the bathroom was disgusting, they either need to bleach or regrout. Maybe the filter in the AC needs to be replaced , there was an odor when the AC was running.
Stayed 10 nights in Feb 2020
Response from Karen on 6 Mar,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We regret to hear that we were unable to meet your expectations and for that we apologize. May I kindly request to have your name or the very least the room number that you stayed in order for us to investigate further and address the concern immediately. Please allow us to inform you that we are continuously improving our services as well as our facilities and your feedback is greatly appreciated. We hope that this will not hinder you from availing of our services in the future. Once again, thank you for staying with us and we hope to see you soon.

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2020
Response from Karen on 6 Mar,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We regret to hear that we were unable to meet your expectations and for that we apologize. May I kindly request to have your name or the very least the room number that you stayed in order for us to investigate further and address the concern immediately. Please allow us to inform you that we are continuously improving our services as well as our facilities and your feedback is greatly appreciated. We hope that this will not hinder you from availing of our services in the future. Once again, thank you for staying with us and we hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel At home
Stayed 1 night in Feb 2020
Response from Karen on 12 Feb,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We are glad that you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honesty and courtesy
Stayed 1 night in Jan 2020
Response from Karen on 12 Feb,2020
Good day Sir/Madame First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We are glad that you enjoyed your stay. We hope to see you soon.

8/10 Good

Lucille, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's a serviceable hotel. Clean, but fixtures in bathroom are a bit dated, especially the countertop. Hallways above lobby, including elevators do not have a/c.
Stayed 1 night in Jan 2020
Response from Karen on 12 Feb,2020
Good day Ms. Lucille, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We regret to hear that we were unable to meet your expectations and for that we apologize. Please allow us to inform you that we are continuously improving our services as well as our facilities and your feedback is greatly appreciated. We hope that this will not hinder you from availing of our services in the future. Once again and we hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are like home
Stayed 1 night in Jan 2020
Response from Karen on 12 Feb,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We are glad that you enjoyed your stay. We hope to see you soon.

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
We enjoyed our stay here. Hotel is comfortable and modern. I would have preferred a closet and drawers for my things though. Restaurant buffet breakfast was good and so is the area. Staff friendly and Check in good.
Stayed 2 nights in Dec 2019
Response from Karen on 12 Feb,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We are glad that you enjoyed your stay. We are pleased to inform you that continuous efforts are being made to further improve our service and facilities so we greatly appreciate your feedback. Once again, thank you for staying with us and we hope to see you soon.

10/10 Excellent

Maricar

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy hotel
My room in 601 was very noisy on the first night (18 Dec 2019). The neighbors must be having a party till late! There should be some limits to the noise level. On the 3rd night (20 Dec 2019), some idiots were blasting loud music in front of the hotel till 1 am, causing me to stay up late and losing sleep … Will not choose this hotel again.
Stayed 3 nights in Dec 2019
Response from Karen on 12 Feb,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We regret to hear that we were unable to meet your expectations and for that we apologize. Please allow us to inform you that we are continuously improving our services as well as our facilities and your feedback is greatly appreciated. We hope that in the near future you would give us a chance to improve your impression of us. Once again, thank you for staying with us and we hope to see you soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
No hair blower was available and some toiletries were missing
Stayed 1 night in Dec 2019
Response from Karen on 12 Feb,2020
Good day Ma'am/Sir, First and foremost we would like to thank you for staying with us and for taking the time to leave a review. We regret to hear that we were unable to meet your expectations and for that we apologize. Please allow us to inform you that we are continuously improving our services as well as our facilities and your feedback is greatly appreciated. We hope that this will not hinder you from availing of our services in the future. Once again, thank you for staying with us and we hope to see you soon.

4/10 Poor

Arvin

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Booking
The 1st thing that really turned me off is the incidental deposit of 1000 (it should have been mentioned in the booking process and I would have skipped this hotel!) Second is the access of the basement parking to the room: they need to call another person to key in the lift so that basement parking can access the rooms on higher floors. 3rd the parking pass: it’s a little complicated that security needed to advice me to return to the room to get the ticket! And i was already on the hotel ramp going off to my destination!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Need to Improve
The only problem is there are so many small cockroaches in Toilets and TV is not having USB access option
Stayed 4 nights in Oct 2019
Response from Karen on 11 Nov,2019
Good day Ma'am/Sir, First and foremost we would like to thank you for choosing to stay with us and for taking time out of your busy schedule to leave us this comment. We regret to hear that you had to experience these inconveniences during your stay.Rest assured that the management has taken note of your comments and suggestions and we are doing our best to improve our services. I hope that this will not hinder you from staying with us in the future. Thank you.

8/10 Good

FREDDY W L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is good in the room. You can find food every where. Very convenient.
Stayed 1 night in Sep 2019
Response from Karen on 18 Sept,2019
Good day Mr. Freddy, We would like to thank you for choosing to book your stay with us as well as taking your time to leave us a comment. We are glad you enjoyed your stay. we hope to see you again soon. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Karen on 9 Sept,2019
Good day Ma'am/Sir, Thank you for taking time to leave us a rating. We hope you enjoyed your stay and we hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 3 nights in Sep 2019
Response from Karen on 18 Sept,2019
Good day Ma'am/Sir, Thank you for choosing to stay with us and for leaving us a rating. We are saddened to hear that we were unable to meet your standard. If we could get any details on your stay so that we can further improve our services, please feel free to give us a call. I hope that you would still consider to stay with us in the future. Thank you!

6/10 Okay

Emerson

Liked: Staff & service, room comfort
No AC on the floor - unacceptable
I can’t believe this hotel doesn’t have AC on the floor . First hotel I went to that’s on a budget with no AC not acceptable !!!! Small Cockroaches all over the room terrible ! Besides that it’s ok
Stayed 2 nights in Aug 2019
Response from Karen on 4 Sept,2019
Good Mr. Emerson, First and foremost we would like to thank you for taking your time from your busy schedule to leave a comment about your stay. On behalf of Sequoia Hotel's management I would like to apologize that you have experience this with us. Rest assured that we will take your comment for the improvement of our establishment. I hope that this will not hinder you from staying with us again. Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Karen on 25 Jul,2019
Good day Maám/Sir, Thank you for taking your time to leave a rating for your stay. It was our pleasure to have accommodated you during your stay here at Sequoia Hotel! We hope to see you soon!

8/10 Good

laurie

Liked: Cleanliness, staff & service, room comfort
Good priced hotel at a very convenient location near restaurants.
Stayed 5 nights in Jun 2019
Response from Karen on 1 Jul,2019
Hi Ms. Laurie, Thank you for staying with us and as well as taking your time to give us feedback on your stay. We hope to see you again!

10/10 Excellent

Liezl Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAY
AMAZING
Stayed 1 night in May 2019
Response from Karen on 29 May,2019
Hi Ms. Liezl, Thank you for choosing to stay with us. We are very glad that you enjoyed your stay. Our sincerest thanks for taking time to leave us this wonderful review. We look forward to seeing and serving you again. See you soon and best regards!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back. Good people
Stayed 1 night in May 2019
Response from Karen on 21 May,2019
Good day Ma'am/Sir, Thank you for choosing to book your stay with us here at Sequoia Hotel! We would also like to thank you for taking your time to give us this rating. We are glad that you have enjoyed your stay. We hope to see you again very soon. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Karen on 21 May,2019
Good day Ma'am/Sir, Thank you for choosing to book your stay with us here at Sequoia Hotel! We would also like to thank you for taking your time to give us this rating. We are glad that you have enjoyed your stay. We hope to see you again very soon. Thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Will stay again.
Stayed 1 night in Mar 2019
Response from Karen on 21 May,2019
Good day Ma'am/Sir, Thank you for choosing to book your stay with us here at Sequoia Hotel! We would also like to thank you for taking your time to give us this rating. We are glad that you have enjoyed your stay. We hope to see you again very soon. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Larraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in. Nice room. Homey feel. Aircon ok. Complete channels and cable. Big bed. Big space. Has bell boy.
Stayed 1 night in Dec 2018

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Baby, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet was great!

10/10 Excellent

ROMEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great svc
customer svc was great and location is perfect... the only thing i can comment on the food... few choices.
Response from Denise on 18 Apr,2018
Thank you for your review. This feedback will help us improve our services. This is well noted. Thank you. WE hope to see you again!

2/10 Terrible

FERDINAND

Disliked: Staff & service
Most Annoying Hotel
The saying " you get what you pay for " is very true for this hotel. Although rooms very relatively clean, just the basic amenities, no fridge for example, but you cant expect too much for the price. But hotel staff were rude and unmindful: - on my way up the elevator as i was about to exit my floor, hotel staff were quick to rush in the elevator, reminds you of the MRT, a lot of other hotels staff would either let you out first or even take the next available elevator - was awakened early the next morning as cleaning staff on my floor were very noisy - front desk called me on the phone 11:40 am - "to remind me that checkout is at 12" - i dont remember hotels actually doing this - as i was in the bathroom at the time, extremely annoying
Stayed 1 night in Dec 2017
Response from Denise on 10 Jan,2018
We regret that this was your experience with us. However, we thank you for letting us know so we could improve our services. Rest assured that we will look into this and deal with it accordingly. Thank you and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Rob, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Relaxing.
The hotel is in a convenient location as there are food places close by. The street frontage & entrance of the hotel is not as busy which is good. The room is large & clean but I saw 2 very small roaches in the toilet/bathroom (got one of em). Apart from that it's good. The in-house restaurant is good as well but since there are other places to eat I did not utilise it much. Staff are helpful & polite and an asset to this hotel. I highly recommend this hotel for it's location/staff/comfort & convenience.
Stayed 3 nights in Dec 2017
Response from Denise on 10 Jan,2018
Thank you for your review. This is important for us so we know how to serve you better. We will be more mindful of our cleanliness so this will not happen again. Thank you for your understanding.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was superb. The staff was efficient. The hotel was clean. Facilities are great. Food is good.
Stayed 2 nights in Dec 2017
Response from Denise on 2 Jan,2018
Thank you for your wonderful review! We hope we could see you soon!

8/10 Good

Trinity, Barstow, CA

Liked: Cleanliness, staff & service, room comfort
Rooms are very nice
I like the rooms of this hotel. However, the lobby was not quite inviting because of the limited seating they have. They had a tiny gym but is always locked. If you want to use it, you have to call the front desk and standby by the door of the gym for them to unlock the facility.
Stayed 1 night in Dec 2017
Response from Denise on 2 Jan,2018
Thank you for your review. Your suggestion is well noted. We are still improving to serve you better. We hope to see you again soon!

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you for your rating. We hope to see you soon!

10/10 Excellent

yang, cavite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to tranport service
Great experience, very convenient staying after the party
Stayed 1 night in Dec 2017
Response from Denise on 13 Dec,2017
Thank you for your review! We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
It delivers on..no frills and clean. Be aware that surrounding area during seasonal times can be noisy.
Stayed 6 nights in Nov 2017
Response from Denise on 13 Dec,2017
Thank you for your review. We are doing our best to serve you better. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
it was OK.
Stayed 2 nights in Nov 2017
Response from Denise on 6 Dec,2017
Thank you for your review. We hope to see you again soon.

8/10 Good

defcon1, PH

Liked: Cleanliness, property conditions & facilities, room comfort
enjoyed my stay
low score caused by my experience on failed room service. when I ordered food/snack during the midday or afternoon, took me 2hrs to follow up because I was busy working(pc) in my room. and I was informed that the item I ordered was not available. parking guards and reception staff are accomodating, and im thankful I was accepted for early check in. lots of pillows!
Stayed 1 night in Nov 2017
Response from Denise on 4 Dec,2017
Thank you for letting us know about this experience. We are still improving to serve you better. This is duly noted. We will make sure to make appropriate action regarding this.

6/10 Okay

Eric, Cali

Liked: Staff & service, room comfort
my stay
okay actually one thing I would say is the front staffs very helpful The door securities are nice too
Stayed 2 nights in Nov 2017
Response from Denise on 6 Dec,2017
Thank you for your review. We are doing our best to serve you better. This is duly noted. We hope that you will still consider staying with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 2 nights in Nov 2017
Thank you for your review. We hope to see you again soon. Thank you.