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Reviews of The Southern Cross Hotel

3 out of 5
The Southern Cross Hotel
1125 M.H. Del Pilar St., Ermita, Manila

Reviews

5.8
Rating 10 - Excellent. 6 out of 92 reviews" "
Rating 8 - Good. 32 out of 92 reviews" "
Rating 6 - Okay. 22 out of 92 reviews" "
Rating 4 - Poor. 11 out of 92 reviews" "
Rating 2 - Terrible. 21 out of 92 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, the property does not exist anymore. Please return my money. I need a refund
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2021

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
It’s a small hotel 25 rooms great hospitality sorta a cozy little place I would say pool table bar for drinks and if your headed to angeles city or subic bay the van leaves here daily for a modest 500 pesos
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to fun parks and shopping.Good food and cold drinks.Great service
Stayed 3 nights in Jul 2019
Response from MANAGEMENT on 18 Jul,2019
THANK YOU SO MUCH. WE ARE LOOKING FORWARD FOR YOUR RETURN.

6/10 Okay

Verified traveller

Travelled with family
No comments
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

over priced but quality food similar to prices here average 2 to 3 star hotel for manila
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Aircon doesn't work. Reception doesn't answer calls. I had to go all the way down to the lobby just to ask for additional pillow which has an additional payment btw. Has hot shower but almost no water flowing. All appliances has loose sockets thay they'd just fall off when plugged in (lamp, ref, water heater, etc.). Very thin walls that I could even hear the other room as well as the hallway. Disappointing!
Stayed 1 night in Feb 2019

4/10 Poor

Friedrich

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
cheap hotel but would not buse it again.
Very cheap hotel, very old hotel, not really comfortable hotel. Small room, no window, toilet did not flush ( bucket was already provided so it was 1qknown to staff) Rudy bar with grey loud Americans. Meals OK.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Has been taken over by new owners and needs some refurbishment but good value for money and convenient..bar/restaurant good
Stayed 4 nights in Jan 2019

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff but drab hotel
In my room items didn't work properly. The shower was in a fixed position firing straight over my head, the aircon didn't seem to cool at all, the room safe didn't lock. But the wifi was OK. The whole hotel is very drab and the nearby area run down. Hotel staff were good. The bar is convivial if you like talking with elderly Australians.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Very accomodating staffs.
Stayed 2 nights in Jan 2019

6/10 Okay

Matthew

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing.Good staff and good atmosphere
Stayed 7 nights in Jan 2019

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to US Embassy: A little sketchy but safe
The hotel is run down and needs some maintenance. It is just a couple of blocks from the US Embassy, and there were two beds and a sleeping mat in the room. The shower's water kept turning off and the sink was plugged the whole time we stayed. The room smelled fine and it was okay clean. The A/C was good. There was a refrigerator. The overall hotel feels dirty. The bottom floor is mostly an Australian bar scene.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good location in ermita for bars bay walk rizal park
Stayed 4 nights in Dec 2018

8/10 Good

Karla

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Dorothy Joy

Liked: Room comfort
Though the location was quite accessible to various resto,the aircon didnt work as it used to be-so hot on our last nyt stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

JB, Adelaide Australia

Liked: Cleanliness, staff & service, room comfort
Nice place to stay on a budget , food is 8/10 room is 8/10 location 8/10 , no complaints from me .
Stayed 2 nights in Nov 2018

2/10 Terrible

Rosalie, Binangonan

Disliked: Cleanliness, amenities, property conditions & facilities
convienience to the US embassy. Could not even take a shower as there was no water at the hotel.
Stayed 2 nights in Nov 2018

6/10 Okay

Kenneth

Liked: Staff & service
a bar motel
a bar motel
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
fair price
a bit worn around the edges; need to work on the cleaning. But I'll be back.
Stayed 1 night in Oct 2018

6/10 Okay

Larry, usa

Disliked: Property conditions & facilities, room comfort
Time to move on...
Always stay here for one one before flying out,,,I always end up with noisy road side windows rooms. Also took the 3rd tier room...not much difference from next tier down. Red planet my next option,,,,cost twice as much but many times better,,and it's right up the street.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's relatively nice, less hustle for me
Stayed 2 nights in Oct 2018

10/10 Excellent

Bill, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at reception polite friendly and prompt and knowledeable
Stayed 1 night in Oct 2018

8/10 Good

michael

Liked: Cleanliness, staff & service
Quick check in,good WiFi,And pleasant bar,restaurant,good location.
Stayed 4 nights in Sep 2018
Response from southerncross hotel on 11 Jan,2019
thank you very much!

8/10 Good

Verified traveller

about right for the price
about right for price
Stayed 3 nights in Aug 2018

2/10 Terrible

Douglas

The amenities that were listed on the website I found not to be true. Especially the hot water for coffee in the room and free local calls
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Good enough
Stayed 10 nights in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

6/10 Okay

douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stat
The hotel was in poor condition. There was no hot water. The area outside also was dangerous with beggars.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a reasonable price.
The room given to us was at the back away from the busy street so it was really quiet and comfortable. Food was also not a problem as the hotel has small restaurant and there are fast foods outside, just few steps away. The elevator works well thought it was very small,

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No question on my next stay......
For the price it was more than expected. Service, Wi-Fi and the cable/movie channels couldn't be better. I was there to relax for the evening and it worked.......
Stayed 1 night in Feb 2018

8/10 Good

Digi ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Jona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
great for family, non smoking
Stayed 1 night in Dec 2017

2/10 Terrible

JC, Tac

Disliked: Cleanliness, property conditions & facilities, room comfort
Southern Cross Hotel Review
Not nice.. I smell the cigarrette smoke everywhere.. Its not clean enough.. I'm not coming back..
Stayed 1 night in Dec 2017

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Toilet not flushing...power went out while showering...elevator broke down...nightmare hotel
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

gary

Liked: Staff & service
Stayed 1 night in Sep 2017

4/10 Poor

AJ, West Covina, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Stayed here for two nights since it was the cheapest hotel near the US Embassy. Stayed at the room with no window. Didn't know there was option with no windows. Anyway, after checking in, we went to our room and go inside and wow first thing I noticed was the smell. It smelled nasty, went to the restroom and the toilet smelled really bad, even though it was flushed. Also the floor looked so nasty, it looks like they do not clean this place. I was pretty grossed at how dirty this place looked. also inspected and smelled the bed sheets to see if they were clean, they didnt have any bad scent to them so I assumed theyre clean. But other than that, this place was gross. The TV was outdated. The A/C took a while to get the whole place cold. Stayed here for two nights, after my first night, I went out and bought me some slippers to wear around the room for the second night because of how grossed out I was with the floor. Also in the middle of the night, I was thirsty so I went downstairs and luckily there was a 711 next door. As soon as I walked inside 711 I noticed a lot of ghetto people in there and when I went outside of 711 I noticed a lot of ghetto people outside too, asking for money
Stayed 2 nights in Sep 2017

8/10 Good

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay at The southern cross hotel
It does not look amazing outside but internally it is worth the money. The staff were so helpful and had no issues with the check-in though i reported a little bit early. It suits family travelers. Transport is at the door step. The room was big enough and comes with toiletries, towel, soap and have a sink, cups, refrigerator and a flat screen Tv which is clear with a variety of channels. WIFi is so great and fast. The room had a permanent fitted fun and an AC together with a safe box to secure your valuables. It comes with a Kettle, 24 hours security and a telephone in the room. It has a pool table on the ground floor and a pub for those who love boozers. I loved the location surrounded a variety of interesting things. US embassy, Robinson mall, malate bay walk, food chains are all in a walk-able distance.
Stayed 1 night in Sep 2017

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there
very poor condition bugs in the room.
Stayed 1 night in Aug 2017

8/10 Good

Neil, Cebu City, Cebu, Philippines

Liked: Staff & service, room comfort
A cheap hotel at the heart of Manila.
Considering the price, the hotel was very much ok. The staff were very accommodating including the guard on duty. Don't compare it to expensive hotels. The hotel's location is a walking distance to Luneta, Manila Ocean Park, Planetatium and other attractions for you and your family. We stayed there for two days to celebrate my son's 4th birthday and I was not disappointed. My family was very happy. Also, it is right next to a 7-eleven store and very near to Jollibee.
Stayed 2 nights in Aug 2017