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Reviews of Winford Resort & Casino Manila

4 out of 5
Winford Resort & Casino Manila
Winford Leisure & Entertainment Complex, MJC Drive, Sta. Cruz, Manila

Reviews

8.4

Very good

Rating 10 - Excellent. 73 out of 158 reviews" "
Rating 8 - Good. 55 out of 158 reviews" "
Rating 6 - Okay. 20 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Stayed 3 nights in Jan 2024

10/10 Excellent

Maria I

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to keep coming at Windford.My family’s and I feels always the warm and friendly atmosphere. Staffs were very honest, attentive and displays an above and way beyond excellent customer service. Kudos to all staffs! security guards, parking assistance, housekeeping, concierge/bell boys. Much more very grateful and huge hooray👏👏👏 with Joel and Ms. Vangie.👏👏👏
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria I

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very professional and courteous. Excellent customer services, above and beyond! Kudos to all of them especially Ms Vangie ( manager) Joel , thank you for all your assistance!
Stayed 3 nights in Dec 2023

8/10 Good

Rose Ann, Pico Rivera

Travelled with family
Liked: Cleanliness, amenities
staff are pleasant & always willing to help & give us whatever we need
Stayed 2 nights in Nov 2023

10/10 Excellent

Ederlin

Travelled with family
Liked: Cleanliness, staff & service
the staff are friendly and courteous. breakfast buffet is good. unfortunately, elevators are always busy since you only have 2. but overall, our stay is pleasant. we will come back again. :)
Stayed 1 night in Nov 2023

8/10 Good

Narissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the services of the staff. Hotel has short breakfast hour, I wish hotel could extend it a little bit more. Dining is very limited inside the hotel, limited hours. I do not like the smell of cigarettes smoke at hotel lobby. Hotel environment is kind of skeptical especially at night.
Stayed 4 nights in Nov 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel allows unregistered guest into rooms so there are several cases were more than 10 people are in the room - mostly relatives and children making the hotel extremely noisy with outsiders. I even overheard in the elevator a guest inviting all of his drinking buddies to his room and told his friends to just call him when they arrive at the hotel so he can sneak them into his rooms. Very disappointing as this creates a very poor atmosphere.
Stayed 10 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Windford. The staffs were very friendly…they’re all nice and pleasant.
Stayed 3 nights in Nov 2023

10/10 Excellent

JAY

Liked: Cleanliness, property conditions & facilities, room comfort
The place was great to stay. But the restaurant service was terrible. We waited for like an hour to get our dinner.
Stayed 2 nights in Nov 2023

6/10 Okay

Rosanta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing that I don’t like is the lock of customer service
Stayed 3 nights in Aug 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Manila hotel
The Winford is a really nice hotel, with great amenities friendly staff and nice rooms. The pool area is great, with a handy bar that serves food. My only complaint is that I was always waiting for one of the 2 elevators!
Stayed 3 nights in Aug 2023

8/10 Good

Maria, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to transportation and shopping
Stayed 12 nights in Aug 2023

10/10 Excellent

Annaliza

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Superb service all throught out!
Stayed 2 nights in May 2023

2/10 Terrible

Aprille

Stayed 4 nights in Apr 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all excellent. They really serve their customer with the smile. They make sure your needs are address. I needed to add another room on my second day & they accommodated it plus giving me a room with close proximity to my other room. Shout out to Colleen, she’s an angel.
Stayed 2 nights in Mar 2023

10/10 Excellent

PIA, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Stayed 2 nights in Feb 2023

8/10 Good

Joycelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance to plenty of restaurants and shops.
Stayed 7 nights in Feb 2023

8/10 Good

Roselle, Williamstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay could be even more perfect if they have enough elevators as their hotel is such a busy one.
Stayed 1 night in Jan 2023

10/10 Excellent

Divina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, very clean next to SM San Lazaro mall
Stayed 1 night in Jan 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff tied so hard but sometimes a little too hard making relaxation difficult in public areas
Stayed 4 nights in Oct 2022

8/10 Good

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located access from a sm mall. The a/c was the best I have ever had
Stayed 2 nights in Aug 2022

8/10 Good

Maria Emma, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 7 nights in Jul 2022

10/10 Excellent

Edward

Stayed 1 night in Jul 2022

10/10 Excellent

Charles

Stayed 1 night in Jul 2022

4/10 Poor

charles

Travelled with group
Liked: Cleanliness, property conditions & facilities
Felt like l was in a prison. Metal detectors to enter the hotel, guards with machine guns around the property areas in the hotel restricted hotel eyes on everywhere you go. Happy that we only booked one night.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Michael

Liked: Cleanliness, room comfort
overpriced hotel
It was ok but too pricey. One can get a much better facility and service elsewhere in Manila for the same price.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiling faces of staff, helpful, accommodating, tried their best to have what you wanted. Kudos to Claine at the reception area & JP who assisted us with our luggages.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ketheswaran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel in prime Location, Friendly Staff ..
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it is convenient that the mall is just across the hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Enjoyed the location of the hotel, right across the street from SanLazaro mall and a free shuttle bus to lucky China town and markets 168 and 999
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay, food good, rooms excellent, I will be back
Stayed 9 nights in Apr 2019

10/10 Excellent

Maria(, Anaheim , USA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to the staffs especially Joel, Thea, Michaela. Also to the staffs if Valet services...thanks!
Stayed 5 nights in Apr 2019

6/10 Okay

ABIGAEL

Liked: Cleanliness, property conditions & facilities, room comfort
So..so
Not a good place if your are planning to celebrate occasions like reunions or birthdays. Too strict about how many people are in the room, what kind of food are you going to bring, how many liquors you plan to bring to the room, only 2 adults and 2 kids are only allowed to swim even you got a Suite room. They asked my guests to leave 11pm otherwise they will charge me 1400++ per person. Sucks!
Stayed 1 night in Apr 2019

10/10 Excellent

Becky Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff at the hotel
The hotel is beautiful. The staff went above and beyond to take care of us as well as other guests that I met at the hotel. The staff were kind and responsive to our numerous requests. While this stay noted 3 days, I actually ended up staying for 2 months with my mom in her room. We stayed at the hotel to be near the hospital while my mom was getting her medical treatment. Each morning, staff would greet us by name, get our tables with our usual orders at the restaurant, check in on us to ensure we did not miss our shuttle to the hospital, as well as check to see how my mom was doing throughout her treatment. I was quite amazed how attentive the staff were; from the front desk and duty managers, shuttle drivers, bellhops, Security officers, housekeeping, to the restaurant staff, these people were hardworking, took pride in their work, and always had a smile. They conversed with us, provided suggestions on places to visit as well as tips to keep safe. Their generosity would not be forgotten. There was some incidences at the hotel but it had nothing to do with the hotel staff. There are some guests who rent rooms to host "parties" and it can get very loud throughout the day as well as night. Since my mom was there for medical reasons, getting some rest during the weekend was challenging. When I did call to complain, the front desk staff were always generous and immediately called or stopped by our next door neighbors and told them that they were being noisy and to stop.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2019

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s perfect, my family really had a great bonding moment. Will definitely come back!! Kudos to all the staff! Good job!
Stayed 1 night in Feb 2019

10/10 Excellent

KOK WENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at reasonable price
Receiptionist and staff were all very kind and helpful.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees very professional and friendly The facility is very beautiful Location is so accessible
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly hotel staff. Clean and comfortable rooms. Although some rooms probably have doors linked to the next, atleast for the one I had. Not so soundproofed
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The need for access cards on elevators Also having 2K pesos cash security deposit instead of using credit card.
Stayed 1 night in Dec 2018
Response from Ryan R. on 19 Dec,2018
Dear Valued Guest, Greetings from Winford Manila! We have invested on high quality access card system for the safety and security of all our guests. The security deposit is a standard practice of all hotels and credit card is also accepted for this transaction. Thank you for staying with us and we look forward to your return in the near future. At your service, Ryan Rabe Director of Hotel Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Klaus

region round the hotel was bad
Stayed 1 night in Nov 2018
Response from Ryan on 5 Dec,2018
Dear Klaus, Thank you for sharing your feedback and rest assured that we are working with the local government on improving the streets within Winford Manila area. We look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations