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Reviews of ZEN Rooms Camelot Hotel QC

2.5 out of 5
ZEN Rooms Camelot Hotel QC
35 Mother Ignacia Ave, Diliman, Quezon City, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Leonora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Happy nice staff
Stayed 10 nights in Mar 2020
Response from Leah on 9 Jul,2020
Dear Leonora, Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back! Best Regards, Leah

10/10 Excellent

bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE
GOOD VALUE
Stayed 2 nights in Feb 2020
Response from Leah on 24 Apr,2020
Dear Bradley, Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back! Best Regards, Leah

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
hotel is little bit old style. average in total rate 👌👍
Stayed 1 night in Mar 2020
Response from Leah on 24 Apr,2020
Dear ZEN Guest, Thank you for writing this feedback! We're happy to know that you've enjoyed your stay with us. We also understand that there's always room for improvement and please be assured that we're always giving our best to improve the services we provide. Your feedback is helping us! We can't wait to welcome you back! Best Regards, Leah

10/10 Excellent

Aleydie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

4/10 Poor

Rajat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are dirty, pillows and linen is all old
Rooms are dirty, they donot clean rooms daily, the staff is rude
Stayed 3 nights in Sep 2019

10/10 Excellent

RoSe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SO COMFORTABLE.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Fairly central to most places in the area around Timog Avenue. Interesting decor, trying to give an old English pub feel complete with dark wood paneling, heavy carpet and knights armies plus swords. There’s a convenient supermarket across the building. There’s a pub/restaurant within premises. The photos presented in Expedia - we feel - misrepresented the room given to us. To be clear, the actual room was - disappointingly - a lot smaller. I’m not sure if this was misleading advertising or should have been the case of caveat emptor. We were initially given one key card because (not verbatim) “this is what guests get” - but I pressed that it is so hot in the room that it didn’t seem unreasonable to ask so as to provide good amenity to us, their customer. The staff - to their credit - gave us a blank card to plug into the key card receiver which allowed us to run the cooling unit non-stop - ah what relief from the unrelenting heat of Manila. Only three towels provided, one for our feet. Insufficient considering how poor the drainage design of the bathroom thus most of the time our feet are wet. The Toilet even clogged up but to the staff’s credit, they had this fixed promptly - thanks team. Car park (undercroft) was sometimes full but the team down there were pretty good at balancing and making things work. This review sounds like a free for all whinge but the ‘hotel’ needs serious investment to bring it up to standard a bit.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Just fine
Pleasant but the only thing i dont like is that their was no service water serve, so we drink the bottle of water in the fridge which was charged to us, they said why didn't we ask! I don't think we need to, it should be automatic. And when we ask they don't have it instantly.
Stayed 1 night in Mar 2019

8/10 Good

Randy, California, USA

Liked: Cleanliness, staff & service
The hotel & furnitures are dated but functional and adequately clean. Staff were very helpful. During my stay, the area was experiencing water shirtage & interruptions but the hotel contibue to have strong water flow. Hot water, hiwever, wasn’t adequately hot. Overall, it was a very good value for the aamoynt I paid.
Stayed 1 night in Mar 2019
Response from Putri on 22 Mar,2019
Dear Randy, We would like to say thank you for the review and the feedback. It is nice to hear that the service provided was suitable for you. However, we deeply apologize for several things that made your stay unpleasant. Please rest assured that your feedback has been shared to our respective team to ensure the action for improvement is taken. Thank you for mentioning this to us. Whenever issues happen, we pride ourselves on solving them as fast as possible. Thank you and we hope there is another chance to welcome you back at our best! Kind regards, Putri

4/10 Poor

Mitsuaki

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
(-｡-;
I am not satisfied with their food lobby and the Wi-Fi I cannot use properly , very slow . staying there for 7 days. :(
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
室内備え付けの金庫は故障しており、結局チェックアウトまで修理されなかった。バスタブの栓も直してもらえなかったので部屋を変えてもらった。wifiは一度に1台のガジェットしか使用できないので複数のガジェットを使用する場合非常に不便。
Stayed 4 nights in Aug 2019