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Overview of Hermes Palace Hotel Medan

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Hermes Palace Hotel Medan

3.5 out of 5
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationTjong A Fie's Mansion6 min walk
    Popular LocationVihara Borobudur11 min walk
    Popular LocationMaimun Palace12 min walk
    AirportMedan (KNO-Kuala Namu Intl.)54 min drive

Choose dates to view prices

Standard Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Superior Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Junior Suite

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About this area

Medan

Located in Medan, Hermes Palace Hotel Medan is near the airport. Travellers who have shopping on the agenda can visit Sun Plaza and Medan Mall.
Popular Location

What's nearby

  • Tjong A Fie's Mansion - 6 min walk
  • Vihara Borobudur - 11 min walk
  • Maimun Palace - 12 min walk
  • Great Mosque of Medan - 17 min walk
  • Sun Plaza - 18 min walk

Getting around

  • AirportMedan (KNO-Kuala Namu Intl.) - 54 min drive

Restaurants

  • Where to eat
  • Sirocco – Bistro offering Indonesian cuisine. Serves breakfast, lunch and dinner, happy hour available. Reservations required.
View in a map

About this property

Hermes Palace Hotel Medan

3.5-star hotel near Sun Plaza
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free WiFi in public areas, free valet parking and free train station pick-up are also provided. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 106 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and premium bedding.
Hermes Palace Hotel Medan offers 106 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Free train station pick-up shuttle

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference space (2981 square feet)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 1:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for IDR 250000 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Frequently asked questions

Can I cancel my reservation for free at Hermes Palace Hotel Medan and receive a full refund?
Yes, Hermes Palace Hotel Medan offers free cancellation on select room rates, because flexibility matters! Please refer to Hermes Palace Hotel Medan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hermes Palace Hotel Medan?
As of 23 Jan,2021, prices found for a 1-night stay for 2 adults at Hermes Palace Hotel Medan on 29 Jan,2021 start from SG$39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hermes Palace Hotel Medan pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hermes Palace Hotel Medan?
Self-parking and valet parking are free at this property.
What time is check-in at Hermes Palace Hotel Medan?
Check-in is from 1:00 PM - midnight. After-hours check-in is not available.
What time is check-out at Hermes Palace Hotel Medan?
Checkout is at noon.
Does Hermes Palace Hotel Medan provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of IDR 150000 per person applies.
Where is Hermes Palace Hotel Medan located?
Situated near the airport, this hotel is within 1 mi (2 km) of Tjong A Fie's Mansion and Sun Plaza. Medan Mall is 1.8 mi (2.9 km) away.
3.2
Rating 5 - Excellent. 2 out of 31 reviews
5 - Excellent 6%
Rating 4 - Good. 13 out of 31 reviews
4 - Good 42%
Rating 3 - Okay. 9 out of 31 reviews
3 - Okay 29%
Rating 2 - Poor. 4 out of 31 reviews
2 - Poor 13%
Rating 1 - Terrible. 3 out of 31 reviews
1 - Terrible 10%

3.4/5

Cleanliness

3.4/5

Staff & service

3.5/5

Amenities

3.1/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

3/5 Okay

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, property conditions & facilities
Don't stay here.
Stayed 2 nights in Sep 2018

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017

2/5 Poor

Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service, property conditions & facilities
Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.

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