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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Free minibar items, in-room safe, iron/ironing board, rollaway beds
Living room

Guest reviews

5 reviews
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air conditioning


Explore the area

Popular LocationVihara Borobudur9 min walk
Popular LocationTjong A Fie's Mansion10 min walk
Popular LocationSri Mariamman Temple11 min walk
AirportMedan (KNO-Kuala Namu Intl.)50 min drive

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  • Penthouse( 2 King +1 Twin beds)

    Room amenities

    • 215 sq m
    • Sleeps 6
    More detailsPenthouse( 2 King +1 Twin beds)
  • Honeymoon( 2 King + 1 Twin beds)

    Room amenities

    • 215 sq m
    • Sleeps 6
    More detailsHoneymoon( 2 King + 1 Twin beds)
  • Deluxe Suite, 2 Bedrooms

    Room amenities

    • 114 sq m
    • Sleeps 4
    More detailsDeluxe Suite, 2 Bedrooms
  • Suite, 2 Bedrooms

    Room amenities

    • 88 sq m
    • Sleeps 3
    More detailsSuite, 2 Bedrooms
  • Suite, 1 Bedroom

    Room amenities

    • 74 sq m
    • City view
    • Sleeps 2
    More detailsSuite, 1 Bedroom
  • Suite, 3 Bedrooms

    Room amenities

    • 130 sq m
    • City view
    • Sleeps 4
    More detailsSuite, 3 Bedrooms

About this area


Located in Medan, Travellers Suites Serviced Apartments is in the city centre and near the airport. Travellers who have shopping on the agenda can visit Sun Plaza and Medan Mall. Spend some time exploring the area's activities, including golfing.
Visit our Medan travel guide
View in a map
Popular Location

What's nearby

  • Vihara Borobudur - 9 min walk
  • Tjong A Fie's Mansion - 10 min walk
  • Sri Mariamman Temple - 11 min walk
  • Sun Plaza - 12 min walk
  • Rahmat International Wildlife Museum & Gallery - 2 min drive

Getting around

  • AirportMedan (KNO-Kuala Namu Intl.) - 50 min drive


  • Where to eat
  • Kakatua Cafe – Pool-view restaurant offering Asian cuisine. Serves dinner.
  • Le Chic – Serves breakfast, lunch and dinner.

About this property

Travellers Suites Serviced Apartments

4-star spa hotel near Sun Plaza
A full-service spa, a restaurant and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a coffee shop/café and a sauna are on-site. All 59 rooms offer complimentary wireless Internet access, separate sitting areas and kitchenettes with fridges. Minibars (stocked with some free items), room service (during limited hours) and free bottled water are among the other amenities available to guests.
Travellers Suites Serviced Apartments offers 59 forms of air-conditioned accommodation with minibars (stocked with some free items) and a safe. This accommodation offers separate sitting areas. Accommodation at this 4-star hotel has kitchenettes with fridges.

Bathrooms include a shower. This Medan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Dome Eucalypt Spa. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Airport shuttle available
  • Airport shuttle on request

Food and drink

  • Free breakfast available
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Dry cleaning service
  • Kitchenette
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway beds available


  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Meeting rooms


  • Pool umbrellas


  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Reflexology

Room amenities


  • Air conditioning
  • Rollaway beds available


  • Shower

Food and drink

  • Free bottled water
  • Free minibar (some items)
  • Kitchenette
  • Fridge


  • Iron/ironing board
  • Safe
  • Separate sitting area



Check-in time starts at 2:00 PM
Minimum check-in age - 17


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Travellers Suites Serviced Apartments Medan
Travellers Suites Serviced Apartments
Travellers Suites Serviced Medan
Travellers Suites Serviced
Travellers Suites Serviced Apartments Hotel
Travellers Suites Serviced Apartments Medan
Travellers Suites Serviced Apartments Hotel Medan

Frequently asked questions

Can I cancel my reservation for free at Travellers Suites Serviced Apartments and receive a full refund?
Yes, Travellers Suites Serviced Apartments offers free cancellation on select room rates, because flexibility matters! Please refer to Travellers Suites Serviced Apartments cancellation policy on our site for more details about any exclusions or requirements.
Does Travellers Suites Serviced Apartments have a pool?
Yes, this property has an outdoor pool.
Is Travellers Suites Serviced Apartments pet-friendly?
No, pets are not allowed at this property.
How much is parking at Travellers Suites Serviced Apartments?
Self-parking is free at this property.
What time is check-in at Travellers Suites Serviced Apartments?
Check-in begins at 2:00 PM.
What time is check-out at Travellers Suites Serviced Apartments?
Checkout is at noon.
Where is Travellers Suites Serviced Apartments located?
Located in the heart of Medan, this spa hotel is within a 15-minute walk of Vihara Borobudur and Sun Plaza. Medan Mall is 1.2 mi (2 km) away.
5 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

3/5 Okay

Happy face iconLiked: Room comfort
Sad face IconDisliked: Property conditions & facilities
Not a hotel, this is apartments
Old building, small swimming pool, almost can't enjoy sauna and others facility. Only inside the room you can enjoyed.

3/5 Okay

Happy face iconLiked: Staff & service
Spacious and comfortable
Hotel services was fairly good, but breakfast was not much variety. If possible, serve more local foods

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here Worst hotel in 20 years of travel
The room was dirty blood stains could be seen, no clean sheets or towels, it took 2 hours to check in. When we requested help and clean sheets and towels we were cursed at in Indonesian. I can not believe how I was treated. We we asked to change rooms because the blood stains, the refused, and when I asked to the manager instead the front desk people said they were in a meet when I just heard them talking to the manager. We had to demand service and assistance but it never came in 2 more hours of waiting. We just left for another nearby hotel.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
memuaskan....dan terjamin
pengalan ketika perpanjangan kamar barang berharga ketinggalan tetapi pihak hotel menemukan barang tersebut dan mengembalikan

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