Reception

Reviews of Narita U-City Hotel

3 out of 5
Narita U-City Hotel
1-1-2 Igodai, Narita, Chiba-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 472 out of 1000 reviews" "
Rating 6 - Okay. 182 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Heath, Thibodaux

Liked: Cleanliness, staff & service
Small rooms, also the facility is a little dated. In a good location if you need to ride the train. This hotel is a bare minimum hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities
Dated and small, but very clean and central. Everything we needed for a night before our flight.
Stayed 1 night in Apr 2024

10/10 Excellent

kelley

Liked: Cleanliness, staff & service, property conditions & facilities
i like the 7 11
Stayed 1 night in Mar 2024

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Narita U City Hotel Front Desk Manager on 2 Mar,2024
Thank you very much for staying with us.We are relieved to hear that you had a pleasant stay with us.There are many convenient stores for shopping around the hotel, making it a very convenient location. We look forward to serving you in the future when you visit Narita. Thank you very much for your kind attention.

8/10 Good

Anson

Travelled with family
Liked: Amenities
Good location from the train station. Rooms are small but clean.
Stayed 1 night in Feb 2024
Response from Narita U-City Hotel Front Manager on 23 Feb,2024
Thank you very much for staying with us this time.We are glad to hear that you enjoyed your stay with us.There are many convenient stores for shopping around the hotel, making it a very convenient location. We look forward to seeing you again when you visit Narita in the future. Thank you for your contribution.

8/10 Good

Rosario Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konichiwa Narita!
The hotel is an old one but the area and rooms were clean! I love how spacious the room was compared to other new hotels! Service was good too. Front office staff were helpful. The location was perfect. Five minute walk to train station!
Stayed 1 night in Jan 2024
Response from Narita U City Hotel Front Manager on 21 Jan,2024
Thank you very much for staying with us this time.We are relieved to hear your compliments regarding the customer service provided by the front desk staff at our hotel. The building is old and doesn't feel brand new, but we are conducting research on daily maintenance and service provision in order to improve the comfort level of our customers.We look forward to seeing you again when you come to Narita Station in the future. Thank you for your contribution.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 成田Uーシティホテル フロントマネージャー on 31 Oct,2023
Thank yr stay.We are relieved to hear that you were satisfied with your stay.We look forward to welcoming you again.Thank you for your contribution.ou for you

8/10 Good

George W

Stayed 2 nights in Jul 2023
Response from NARITA U-CITY HOTEL NARA on 20 Aug,2023
Thank you for your stay.We are relieved to hear that you were satisfied with your stay.We look forward to welcoming you again.Thank you for your contribution.

8/10 Good

Fong

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
This hotel is very close to the train station and lots of convenient store around.
Stayed 2 nights in Jul 2023
Response from NARITA U-CITY HOTEL NARA on 26 Jul,2023
Thank you for your recent stay.As you have mentioned, our hotel is close to the station and there are convenience stores and restaurants within walking distance, so there is no inconvenience. We are glad to hear that you had a pleasant stay with us.We look forward to welcoming you again. Thank you very much for your contribution.

6/10 Okay

Cynthia

Travelled with family
Disliked: Property conditions & facilities
Hotel rooms very old
We booked this hotel because we wanted to get 3 beds (there were 3 of us) and that’s the only reason, since other hotels nearby did not have 3 beds available per room. But the hotel room is old, furnitures were very old. Location of the hotel is ok.
Stayed 1 night in May 2023
Response from NARITA U-CITY HOTEL NARA on 26 Jul,2023
Thank you for your recent stay.Thank you for your feedback that the type of room you requested was a deciding factor in your decision to stay at our hotel.In addition, as mentioned in your comment, the hotel is more than 30 years old, so the furniture and decor are quaint.We look forward to welcoming you back for another visit.Thank you for your contribution.

8/10 Good

NUNGRUTHAI

Stayed 2 nights in Jul 2023
Response from NARITA U-CITY HOTEL NARA on 26 Jul,2023
Thank you for your recent stay.We are relieved to hear that you were satisfied with your stay.We look forward to welcoming you again. Thank you very much for your contribution.

8/10 Good

Om Prakash

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Near from train station
Stayed 1 night in Jun 2023
Response from NARITA U-CITY HOTEL NARA on 16 Jun,2023
Thank you for staying with us.We are very honored to receive praise for the location of our hotel.In addition, we would be happy if you could stay at our hotel when using Narita Airport. We look forward to seeing you again. Thank you for your contribution.

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mainly chose this hotel for its proximity to the nearest JR station - like 5 minute walk. Very close! It's an older hotel room and lots of buttons to control lamps are from the 70s, but cool retro feel. The A/C controller had no battery life, but we opened the window and that was enough to cool down. Friendly staff, offered us a ride to the airport but it didn't match our schedule. I'd stay here again if I had another opportunity.
Stayed 1 night in Jun 2023
Response from NARITA U-CITY HOYEL NARA on 26 Jul,2023
Thank you for your recent stay.Thank you for your feedback on the distance from the nearest train station as a deciding factor for your decision to stay at our hotel. Our hotel is located a 5-minute walk from the nearest train station.In addition, the hotel's interior and specifications are retro, as the hotel has been in existence for more than 30 years. We are truly honoured that you have praised us as "cool".The air conditioner is not operated by remote control, but by buttons on the bedboard that can be used to control the intensity. Perhaps the remote control the customer was operating was a TV or electric lighting remote control. We apologise for the inconvenience caused by the lack of explanation.We look forward to welcoming you back. Thank you for your contribution.

8/10 Good

Kaila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property located near Rail so it was very convenient to get to our next destination.
Stayed 1 night in May 2023
Response from NARITA U-CITY HOTEL NARA on 1 Jun,2023
Thank you for staying with us.We are very honored to have you praise the location and service of our hotel.Also, when you come to Narita, we would appreciate it if you could use our hotel. We look forward to seeing you again. Thank you for your contribution.

8/10 Good

Garry, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were great, better than average 3-star Japense hotel. Room and bed was larger than expected. Two negatives: 1. Airport shuttle is only available in early morning and later afternoon - useless for 4/5/6 PM departures. 2. Late Ckeckout fee of 3,200 yen to 1 PM! But I will stay there again.
Stayed 2 nights in May 2023
Response from Narita U-city hotel Front desk Nara on 16 May,2023
Thank you for staying with us.We are truly honored by your compliments about our staff and your room.Thank you for your feedback on the two negative points you raised.The shuttle bus service has been reduced due to infectious disease control measures. We apologize for any inconvenience caused by the lack of buses that are available at the right time for your flight.As for the additional charge for extended check-out time, we separate the time at 2:00 p.m. and 5:00 p.m. Therefore, even if you check out at 1:00 p.m., we will apply the extended check-out time fee until 2:00 p.m.We look forward to serving you again.Thank you for your contribution.

10/10 Excellent

Wai-chung Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special shout out to Nana at the reception and her team on Saturday morning and also the Friday AM reception team was great. Thank you.
Stayed 3 nights in Apr 2023
Response from Narita U-city Hotel Nara on 3 May,2023
Thank you for your recent stay.We are very happy to be able to offer the best possible service to our customers.We are glad you enjoyed your shopping and dining experience.We hope you will stay with us again when you visit Narita.We look forward to welcoming you again.Thank you for your contribution.

10/10 Excellent

HIROBUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.train. station and shop near by. Free shuttle to airport.
Stayed 1 night in Apr 2023
Response from Narita U-city Hotel Front desk Nara on 29 Apr,2023
Thank you for staying with us.We are very honored to receive praise for the location, scenery and service of our hotel.If you have a chance to visit Narita again, we would appreciate it if you could use it.We look forward to seeing you again. Thank you for your contribution.

10/10 Excellent

Kabita

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Narita U-city Hotel Front desk Nara on 9 May,2023
Thank you for staying with us.We are relieved to hear that you are satisfied with your stay.We look forward to serving you again.Thank you very much for your kind words.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
On the web site shows airport transfer. When we went to the hotel bus station we found there is only four times (two in the morning and two in the evening) on the schedule. End up we had to take taxi to the hotel (extra cost.)
Stayed 1 night in Apr 2023
Response from Narita U-city Hotel Front desk Nara on 29 Apr,2023
Thank you for staying with us.There are currently only four shuttle buses in the morning and evening. Therefore, we are very sorry for the inconvenience caused to customers who arrive before or after the shuttle bus operation time.We apologize for the inconvenience, but we recommend taking the train if you have time and plenty of luggage, and taking a taxi if you have a lot of luggage or if it is physically demanding.Please understand that we will bear the burden.We look forward to seeing you again. Thank you for your contribution.

8/10 Good

praveen

Stayed 1 night in Mar 2023
Response from Narita U-city Hotel Front desk Nara on 29 Apr,2023
Thank you for staying with us.We look forward to seeing you again.Thank you for your contribution.

10/10 Excellent

nao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right next to the station, on the quiet side.
Response from Narita U-city Hotel Front desk NARA  on 18 Dec,2022
Thank you for staying with us the other day.We are glad that you liked our hotel's view and proximity to the station.We look forward to welcoming you again.Thank you very much for your kind words.

8/10 Good

Emiko

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shuttle bus to/from airport are very limited. You can use train which two stations are very near by, but we had so many luggages. So we took a taxi and paid ¥5000.
Stayed 1 night in Nov 2022
Response from Narita U-city Hotel Nara on 3 Dec,2022
Thank you for staying with us over the past few days.The shuttle bus service from our hotel only runs twice a day in the morning and twice a day in the afternoon, and although the time is limited, many people use it.Outside of these times, we recommend taking a train or taxi, but as our hotel is a long way from the airport, it takes 30 minutes each way and costs approximately JPY 5,000.We apologise for the inconvenience.We look forward to welcoming you again.Thank you for your contribution.

8/10 Good

Emiko

Travelled with family
Liked: Cleanliness, staff & service
The location was very convenient. 5mins walk from Narita station. Nice restaurant near by.
Stayed 2 nights in Nov 2022
Response from Narita U-city Hotel Nara on 3 Dec,2022
Thank you for staying with us in the past.We are glad to hear that you were satisfied with your stay.We will continue to improve our services.We look forward to serving you again.Thank you for your contribution.

10/10 Excellent

Bernard

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Old and tired
Stayed 1 night in Nov 2022
Response from Narita U-city Hotel Nara on 3 Dec,2022
Thank you for staying with us in the past.We would have liked you to have a relaxing stay, but we are sorry that we did not pay enough attention to you and you were left exhausted.We will continue to make improvements to ensure that you have a relaxing stay.We look forward to welcoming you back.Thank you for your contribution!

10/10 Excellent

Evangeline Abdon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and security
Stayed 1 night in Oct 2022
Response from NARITA U-CITYHOTEL FRONT NARA on 14 Nov,2022
Thank you for staying with us.We will continue to devote ourselves to delivering better hospitality and security in the future.

10/10 Excellent

Rushan

Stayed 1 night in Oct 2022

4/10 Poor

Jordon

Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty. The lamp shade next to my bed is stained. There seems to be stains on the ceiling as well - maybe a water leak from the past. This building is quite aged. It is quiet but quite a distance from the closest JR station; the location is not easy to find as a first timer.
Stayed 1 night in Oct 2022
Response from NARITA U-CITYHOTEL FRONT DESK NARA on 14 Nov,2022
Thank you for your contribution.Thank you for your severe comments regarding the cleanliness of the rooms.We will immediately take this up with the cleaning staff and make every effort to prevent a recurrence.Please note that the alarm in your room is attached to the bedboard and may be difficult to find. We will take this into consideration if the interior decoration is changed in the future.We look forward to welcoming you again.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 成田U-シティホテル 奈良 on 12 Aug,2022
過日は御宿泊いただきありがとうございます。 御宿泊にご満足頂いたご様子に安心致しました。 またのご来館をお待ちしております。ご投稿、ありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Narita U-city Hotel Nara on 17 Jul,2022
Thank you for your stay. We look forward to welcoming you again. Thank you for your contribution.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from 成田U-シティホテル フロント 奈良 on 24 May,2022
ご宿泊いただきありがとうございます。 ご満足いただけたご様子に安心致しました。 またのご利用をお待ちしております。ご投稿、ありがとうございます。

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Narita U-City Hotel is conveniently located behind the Narita JR station. The building is older, but clean with an efficient staff. There were options for eating and drinking within walking distance. For those familiar with Japanese hotels of a certain age, it was great to find that there was not smell of cigarettes smoke from days gone by.
Stayed 1 night in Mar 2022
Response from 成田U-シティホテル フロント  奈良 on 4 May,2022
Thank you for staying with us over the past few days. We are truly honoured to receive your compliments on our staff and your room. We look forward to welcoming you again. Thank you very much for your contribution.

10/10 Excellent

Kandan Gamuge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to Narita station and it provides shuttle bus service to the airport. A clean and comfortable room. good service by a friendly staff.
Stayed 1 night in Nov 2021
Response from Narita U-city Hotel Nara on 14 Nov,2021
Thank you for staying with us. Our hotel is only a 2-minute walk from the nearest train station, and we have many guests staying at our hotel because of its convenient access to the airport. We are honored to receive your compliments on our staff. We look forward to welcoming you again. Thank you for your kind comments.

2/10 Terrible

Erisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn’t sleep cause of the sound
I just stayed one night and staff was kind but the room was not so clean and I heard the sound all night from the up stairs! so loud sound like someone are running and making a noise, I even heard someone was screaming, I was scared and so couldn’t call and ask to the reception.. hope it’s not horror thing..
Stayed 1 night in Apr 2021
Response from Narita U-city Hotel Frontdesk  Nara on 8 May,2021
Thank you for staying with us. We sincerely apologize for any inconvenience caused by the noise. We regret that we could not notice the noise at the time and could not take action. We will strengthen our night patrols to prevent such incidents in the future. Thank you for your kind comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room with good light, and super conveniently located within easy walking distance of Narita Station, quick access to Narita Airport (just a short train ride away, with frequent-running trains). The staff was friendly and helpful. And the price is very reasonable. My only complaint is that my laptop wouldn't connect to the internet via the free wifi. It would connect to the wifi itself, but there was no internet access. My phone connected just fine, however, so it might have been a fluke with my laptop. But I've never had that issue before. All-in-all, I would definitely recommend.
Stayed 2 nights in Apr 2021
Response from Narita U-city Hotel Nara on 4 May,2021
Thank you for staying with us. Our hotel is a two-minute walk from the nearest train station. We also have a shuttle bus to the airport, so it is an easily accessible place to take the train and shuttle bus.We also apologize for any inconvenience caused by the wifi in your room. We look forward to welcoming you again. Thank you for your contribution.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Narita U-city Hotel Frontdesk  Nara on 3 May,2021
Thank you for staying with us. We look forward to welcoming you again.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value near Narita Airport/Narita Station
Best Value! Found this for our 2-day quarantine before transferring to our home. Using the Hotels.com text messaging, U-City staff responded very quickly to my questions in English. Used the free Q-Shuttle (1/hr) from Narita Airport Terminal 2, bus stop #21, takes about an hour, depending on the other passengers stopping. Our room had a nice view of the city, large enough for two smal people (under 5’7”), fast Wi-Fi, clean, comfortable, and convenient. Older facility but well kept condition. Thanks Narita U-City Hotel and Hotels.com for your excellent service!
Stayed 2 nights in Mar 2021
Response from Narita U-city Hotel Frontdesk  Nara on 8 Mar,2021
Thank you for staying. I am truly honored to have your compliments. We look forward to your next stay. Your post, thank you.

8/10 Good

Rajeev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 成田U-シティホテル  奈良 on 29 Jan,2021
お客様 先日はご宿泊頂きありがとうございます。 またのご来館をお待ちしております。ご投稿、ありがとうございます。

8/10 Good

montan, japan

Business traveller
Liked: Cleanliness, staff & service
good for temporary stay to access Narita airport, very close to Narita Station.
Stayed 1 night in Aug 2020
Response from Narita U-city Hotel Nara on 11 Sept,2020
Customer Thank you for staying the other day. Please use it again as a place to stay before and after using Narita Airport. We look forward to you again use. Your post, thank you.

10/10 Excellent

Rajeev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, infrequent shuttles to airport
Fine accommodations, friendly staff. We only stayed one night because of a layover, myself with two our kids. It's a bit farther from the airport than other options, but it was well-priced and well-rated, so we went for it. My only complaint is the frequency of the airport shuttle. It shuts down before 8pm, so with luggage we had to take a taxi from the airport, an expense that negated the good deal we got with hotels. We also had to leave an hour earlier than was really necessary, again because the shuttle runs infrequently.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great Location, lots of restaurants, convenience stores, bakeries and drug stores. Two subway stations (Keisei & JR) and AEON Mall a short bus ride away. When the airport shuttle is not operating you can take both JR and Keisei lines to Narita City and walk to hotel. Hotel has three restaurants and a Salon/Spa that specialize in hair removal. kawatoyonishiguchikan.com is an authentic Japanese Restaurant nearby with really good value lunch. An Okinawan and BBQ place is right across the street. Two Drug Stores, one at the next intersection away from the JR Narita Station and one right next to the Motorcycle Station. I counted seven different Convenience Stores and three different banks. (one I actually use currency exchange machine in the lobby) Room is small with only two hangers. Table is slightly soiled so you need to ask for extra towel to rest your hands/arms if you want to use your computer on the table. Friendly Staff, family environment and will try to help you with your needs. Wall is thin so you do hear your neighbors but once they realize you hear them they will talk more quietly if they are Japanese. The all you can eat Breakfast (1000 yen Mar.2020 if you are a guest at hotel) is good, both Japanese and Continental. Great selection of tea, juice, and milk. The 24/48/72 Metro Pass will not get you from here to downtown Tokyo Lines so consider it carefully if you want to go and visit Tokyo but if you want to Eat, Sleep, and Shop. This is a great location!
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

idris

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

Nelson, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good prices. Close to train stations. Will stay again.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND PROFESSIONAL.....................................
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location within view from a JR train station. The staff were kind and courteous, and while checkout was within the morning, they held onto our luggage until our shuttle ride to the airport in the evening. Overall this hotel was perfect for the final day and night of our trip.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. from train station to hotel near and no need walk staircase. Hotel have free bus to airport take 20 minute.Very Good.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Although the hotel is clean. Rooms are very small. Internet service is not good. The shuttle service is very good and convenient.
Stayed 1 night in Dec 2019