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"Staff was helpful and nice. Property appeared rundown, lots of repairs needed. Outside fire pit was not working."

"Location"

"The hotel was a great place to stay if you're traveling to visit Salem. However, there is no drinking water fountains available in the hotel. "

"The room was marked as 2 beds and had 1 with a sofa. The staff was able to change the room quickly. The building (esp the elevator) is old, but the room was spacious and updated. They offer an airport shuttle every 20 minutes, which is really convenient! Breakfast was on par with other hotels, and complimentary. It was perfectly adequate for a night before our flight."

"The room was comfortable and clean. However, the pool was temporarily closed. It should have been noted on the main booking page. I chose this hotel for the pool and free breakfast. My second complaint was that on the initial booking, it stated “breakfast included”, but when we arrived, we were told that it’s not part of the hotel price, and that we had to go next door to a different establishment and order from that menu. I know when I booked, it had said “breakfast included. This was not updated until this morning. I planned to eat breakfast there and had to go elsewhere last minute. That was not ok. This trip cost an extra $60 because the pool wasn’t open and we had to make extra accommodations and breakfast was not included, as had been advertised. I’ve stayed at other IHG’s and the breakfast was included. The receptionist was pleasant, however, I felt she took these changes lightly. We were on a sports schedule and couldn’t have a proper meal and she just laughed and pointed next door. It was a similar reaction to the pool being closed. It needs to be changed on the website or a email goes out. I would’ve chosen a different hotel, had I known the pool was drained and there wasn’t a breakfast included in the price. These changes affect families, their schedules , and overall cost. "

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"I was impressed by the service. Everything was very convenient: shuttle, location, check-in, breakfast. My layover was 19hrs, so I've chosen this hotel because of all of the above that are included in the price. Also, my kids enjoyed the pool. At our departure, my older kid of 12 y.o. said that he would like to stay there longer. "

"Very efficient breakfast service. Central location was excellent. We had a view of one of the Hocus Pocus houses. Maid service thorough. Second stay and would stay again. "

"Clean room, great breakfast, great everything"