ALH Group, Pacific Pines hotels

The rooms and hotel is clean. The hotel is attached to the Mantra Sharks Club which has the gym guests use, breakfast, lounge, restaurant, pub and pokies (jackpot machines). There is no swimming pool and the staff can be offish and not helpful. Front office does not allow the use of their phone to make local calls; was asked to call from our room for local calls as its charged. However, front office cannot tell us the charge as they do not know it as well. Not acceptable as a Accor property.

Great room. We especially loved the multiple power outlets at each bedside light.

Elite had really good pool & gym facilities! Parking was an ease.

I was given the penthouse upon check-in. The view of absolutely fabulous. The check-in process was smooth and I was given the room early. The suite is very clean and complete, pleasantly surprised to find a washer and dryer within the room.

It’s a nice studio in a resort. The kitchen is very good for a family. Just WiFi signal is poor and no TV program. But everything is good enough for the price paid.

We stayed there for 8 nights and it was a nice experience. Room was clean and new. We can see seaworld from our balcony and so we can see helicopters flying and people playing sea sports.

Fuss-free check-in from the car. Loved the bouncing pillow.

Shopping centre and Dining outlets are within walking distance. Only one tram stop to gold coast beach and China town. Tram station is just across the road.

Staff was friendly, helpful and check-in process was fast. There were some spider webs in the room. Other than the spider webs the room is clean. Breakfast was normal. For birds lovers the room offers great view and opportunity for birds watching.

Great breakfast, very comfortable

Clean and very good condition room in a nice location (and neighbourhood) along Mermaid Beach, with 5 min walk to a cluster of cafe and restaurants. The room was a little tight for my side and 2 kids (1 single 1 double bed) but it was still comfortable and an affordable option for our Gold Coast vacation. Ample parking as there are only limited number of room in this boutique motel. 30min drive to theme parks and a stone's throw to KFC (drive in) and Domino's Pizza for easy meals. Staff were...

Great location. Just opposite the beach. You can see the whole area from the roof top garden. Love the heater in room and hall. (Sorry from warm country need heater in temperature of 10 degree Celsius. Great price with all the amenities..

Atmosphere of the room is great - there could be more variety in TV channels though.

Location Accessibility : very good 15mins to Surfers Paradise 15mins to Movie World /Paradise Country Near the Motorway if need to drive to Brisbane Cons : no public transport nearby. Need to hv a car. No food or amenities nearby in walking distance. Driving to the nearest Coles will be ard 3-5mins. Great location to hv a jog or relax along Broadwaters. Quiet neighbourhood. Vending / coffee machines are available. Simple and usable gym. 1 car park lot will be allocated per...