Mantra, Surfers Paradise hotels

"Overall, it was a pleasant stay. The apartment facilities are well-maintained and comfortable. A special mention to Rachel at reception, who was kind and very helpful throughout our stay. One downside was an incident at the pool area. Two other guests approached my children directly and told them that an adult needed to be present in the spa pool, even though I was seated nearby by the swimming pool and supervising them. My children had only briefly gone into the spa pool to warm up before swimming. While I understand safety concerns, it would have been more appropriate for the guests to speak to me directly rather than addressing the children."

"Room was extremely loud all night, the floor in the room crackles underfoot. Some of the lights didnt work. The shower was mouldy and the seals on the door were broken. The sauna and spa were overrun with unsupervised children who repeatedly left the sauna door open "as it was too hot". They were snorkeling and going under the water splahing and throwing toys and balls. Was definitely not hilton level staff were hard to contact as they were short staffed. Pool area never had towels and had to repeatedly go to reception to get one."

"Great breakfast buffet, room was clean and comfortable and staff were great - little old but overall we had a great stay so definitely no complaints. Even had a partial sea view which we weren't expecting, so that was a bonus!"

"Was great 20 years ago but now some average staff, two non functioning lifts during breakfast time and a pool that is way to small for the property is showing its age. The rooms were still very comfortable but not quite up to 2026 QT standards. If you don’t mind about other amenities the value for money was quite good. "

"Old rooms but not to complain for the price "

"Disappointing that the restaurant on site has limited opening hours, appreciate that it is not up to Sovereign’s control but maybe it should be in future."

"Rooms were clean, staff were pleasant and helpful, pool was crowded"

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"Very beautiful property. Money worth spent "