Outdoor pool
Check availability

Reviews of Jiwa Klusa Luxury Villa

4.5 out of 5
Jiwa Klusa Luxury Villa
Desa Kelusa, Payangan, Bali

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 5 out of 30 reviews" "
Rating 6 - Okay. 9 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
hotel run down. Fortunately amazing staff to make it better. Pictures totally not up to date on expedia website. Swimming pool non existent, etc...

6/10 Okay

Verified traveller

Liked: Staff & service
Nice villa but bad.
Nice villa with great service. Downside was its in the jungle and the room had mozzies and gecko in it. It was in the middle of nowhere and far from town. Some things in the room were broken like the safe and lights and also the timber on the bedding.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Hmmm
Hotel amenities not in good condition, kitchen always run out of something for your meal, and what they didn't run out of, they over-cook it or burn it. The bacon and ham for breakfast was like biltong. Cleaners need some serious training too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, love the private villa with pool.
Everything is great, just the restaurant could serve better size meals as we thing they were really tiny.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really a "luxury" villa
Not luxurious as advertised. Could not sleep well. Disturbed and inconvenienced by wildlife and traffic consistently.30 minutes from ubud.

2/10 Terrible

Marcel, The Netherlands

Disliked: Cleanliness, staff & service, property conditions & facilities
Awfull experience - RUN!!!
Arriving at the Jiwa Klusa Luxury resort was a bitter disappointment. The resort was a complete construction site. All day long hammering and drilling. No warnings whatsoever during the booking procedure. The villa itself was not clean, the pool looked as if it was contaminated. The pictures on the site look excellent, the truth however the opposite. Complaining resulted in the fact that we still had to pay the 1 night we had to stay... The resort is 30 minutes from the centre of UBUD. There is a shuttle but they tend to leave before the scheduled time and will not wait at pick-up site. After 18.00 the won't pick you up, forcing you to dine at the resort. Hotels.com mention free minibar items - this is not the case... Bintang beer is heavily overpriced at 55.000IDR, should be around 25.000 max. Breakfast is a dissapointment with black roasted toast. Cleary missing devotion and hospitality since they expect customers to arrive/book anyway. Our advice: DON'T !!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place we've ever stayed!
As soon as we arrived at Jiwa Klusa, we wished we were staying longer. Three nights was not enough! The staff, the spa, the entire facility was top notch. The most impressive part was the room we stayed in. It was unlike anything we've ever experienced - truly breathtaking and beautiful. With so much to do in Ubud, we wished we had a longer stay because we wanted more time to just be at the hotel and just enjoy it.
Thank you very much for taking the time to post your comment. we are very happy to hear, that you are happy to stay in our villa during your vacation in Bali . And we are more than happy if you can to share your thoughts experience during in Bali. And stay at our villa along with your closest friends and family. once again , on behalf of the entire staff and management would like to thank you very much for choosing our villa as a holiday destination during a stay in Bali. We wait your next destination to stay with us in not so long distance. Thank you and best regards, Gustu

6/10 Okay

Reece, Brisbane, Australia

Liked: Staff & service, room comfort
Disliked: Cleanliness
Very nice boutique hotel but poor management
I'm not going to pretend the hotel ruined our trip, but there were things that were disappointing. There was a mouse that had come out of a large noticeable hole under a window frame and tried to eat from one of our finished room service meals. Hot water ran out in our shower and when we used the hotel driver it was expensive and then we got asked to speed up our trip because they needed their car back. There was very noisy construction going on at times, but that was probably due to us visiting in the off season. There was also Otherwise, the facilities are amazing, private pool was nice and surprisingly fresh water instead of salt or chlorine. Masseuse was amazing, and the room service meals and included breakfast was very nice with an amazing view of the rice patties. Bathroom was very well appointed and bigger than a lot of hotel rooms and bed was huge and comfy and very sensual. Again it's a very nice hotel, but just annoying management decisions let it down, with no recompense for the mouse or even much of an apology.

8/10 Good

Ngu, sarawak, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful
the room is big and very clean. The staff are very helpful.

8/10 Good

Ngu, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and nice view
Overall we are very please with the villa we stay. Just that in the 1st night we don't feel very comfortable with the villa we stay because of the surrounding area. However we manage to change to another villa on the second day which we are very happy and meet our expectation. The Hotel staff are very helpful.

10/10 Excellent

Dan, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful; Whayen and his family team do an exception service. the most welcoming and accommodating professions in Bali

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Set in a beautiful valley overlooking rice fields.
Beautiful villas offering privacy and relaxation. Pool is sublime overlooking rice fields. We had a "romantic dinner" which involved staff setting up a table overlooking fields on balcony with many flowers, candles and delicious set meal. With a full moon arising it was an amazing evening. They even prepared our spa bath laden with rose petals and prepared bed in same fashion. We had daily massages to pamper ourselves. Incredible value for price.

6/10 Okay

rachael, Perth Aust.

Liked: Cleanliness, room comfort
Nice hotel , but not luxury
Recently returned from 3 nights at Jiwa. Firstly let's get the location, a 30minute drive into centre of Ubud , and situated on a road that hums of motor bikes all day. The Jiwa has 10 rooms all steeping higher and higher, be prepared for around 80 steps . The rooms are lovely but not luxe as compared to some other accommodation. The breakfast is beautiful but the dinner/lunch menu expensive and very small selection. No onsite yoga as stated but amazing weekly guided tour of rice fields and village. Staff willing to please and very beautiful ,

8/10 Good

Barefoot Tourist, West Midlands UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a long day of travelling the last thing I needed after the usual airport schernanigans was a Hotel that was Miles away a d hard to find. However it was worth the wait as the welcome was very friendly with staff very keen to hear about our journey and offer a nice welcome drink. We were told we were upgraded and although this sounded like a regular line, the room was well presented and luxuriously delightful. We had a room with a Jacuzzi and huge 'rainhead' shower, made special by the design being partly under the stars! Huge rooms, lots of space in dressing area and lots if extras. The staff were always Jovial and polite and room service brought in new fresh towels everytime we brushed past one of the many we had in our room. The private pool was fabulous and if you are looking for a real spoil yourself break, a few days here is worth it. The massage overlooking the Paddy Fields is spectacular and highly relaxing and the girls were always tentative and sensitive. The food on the first night from the Restuarant was excellent but when we used it again two days later for dinner, we were a little disapointed as it felt like a different chef and my fiancé's duck realty was an over cooked rubber ball that we sent back. The resolution was a let down as the simply sent back less, but we were tired and because of the slight communication problem just decided to leave it. Breakfast next day was disappointing again because of the inconsistency. They sent a slice if pork on a dish she had the previously morning that didn't have that unsavoury addition. A little alarmed when she sent it back, the simply took it off the plate, attempted to wipe the plate and send it back. Not good enough for someone who does not religiously eat pork. For the rest, we had a driver for each of the four days we were there, Tutu, a really nice easy going guy who couldn't do enough for you. He looked uncomfortable on the last day when having to drop us at two or three stop off shopping points for which we had very little interest. Just bear in mind that stopping here means a driver or Taxi everytime you leave the resort. With only ten villas, it's classy, quiet and highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very perfect position for just gazing at the rice paddy while at breakfast! Not suitable for young children as there are lots of stairs and some unprotected edges and pools. Staff were always available to help. Shuttle service was free to UBud all Day,rooms are very 5 star,but fixtures and fittings were a bit faulty. Overall I would stay again with a partner but would look else where for young children

10/10 Excellent

lyndsey, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We has a great time at this hotel. Very beautiful and the staff was great. We went during lower season so couple of nights we partially has the entire place to ourselves. Some of the best service we received in all of bali. Beds are really comfortable too!

10/10 Excellent

Simon, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, State of the art; Value: Fantastic; Service: Remarkable, Go the extra mile, Outstanding; Cleanliness: Immaculate, Pristine; The manager was very accommodating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Villa, Fantastic Staff & Facilities
We stayed 3 nights at the Villa. Everything was exceptional from the safe drivers to the staff. The overall facilities were great. We also got to sample the complementary spa, (one foot massage), yoga and the walk. They were all of a good standard and i would have no problem in recommending this hotel to anyone.

10/10 Excellent

Pat, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new; Value: Bargain; Service: Go the extra mile; Cleanliness: Beautiful; Make sure you use the mozzie nets and definately partake in the free 30min foot massage

6/10 Okay

Melissa, Indonesia

Disliked: Cleanliness, staff & service
Facilities: Typical; Value: Unreasonable, Website promise not met; Service: Amateur, Cant understand english; Cleanliness: Lacking; Highly disappointing for the price compared to other places in Ubud. Frequent traveller not impressed. Complained to management in hope to improve.

6/10 Okay

Lucy, Australia - WA - Perth

Disliked: Staff & service

10/10 Excellent

Paula, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT stay in Ubud area- outstanding service
Spent 5 days here. The staff went out of their way to make our Christmas vacation extraordinary. Sonny, the manager, arranged a Christmas Eve dinner for our family, and some friends staying at another resort. The chef did a 7 course meal to rival any meal EVER. We had our own private Balinese dance performance, and the ambience was beautiful- fresh flower decorations, and unique Bali touches. Sonny, and his staff, catered to all our whims- shuttled about to our friends hotel, and to Ubud. We hired the shuttle to do 1/2 day and full day tours to Elephants and Monkey tours. It was great. We did a few massages at the spa, and they were also fantastic- kudos to the three ladies that worked us into complete relaxation! Can't say enough great things about Jiwa Klusa- would be GREAT for a honeymoon. Only drawback (but we looked at it as fitness) was the 68 steps up and down from our Private pool villa- so if climbing stairs is an issue- ask for a lower villa.

10/10 Excellent

Vito, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;

10/10 Excellent

Mishal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one
It was a great experience. Big comfortable room with a very spacious bathroom. The hotel is small and in every sense of the word boutique. I would recommend it highly.

2/10 Terrible

hui, 中国深圳

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常差
酒店服务非常差，位置非常偏僻，当我们到达时竟然告知没有房间，事先也没有通知我们。安排去我们去另一个酒店入住，那里条件更差，只有一个看门人，空气中都是牛粪的味道。同行的人没有一个能够接受那么差的酒店环境。我们只有离开包车去了努沙杜瓦。这是非常糟糕的酒店

2/10 Terrible

Jérémy, Lausanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentable
Un mail au service client va vous parvenir

6/10 Okay

chen-yi, Taiwan

Disliked: Property conditions & facilities
設備不夠精緻需維修，算親切豪華的民宿，非奢侈VILLA
服務員非常非常親切，入住當日因為客人超少，似乎只有我們，所以幫我們升等為最棒的蜜月套房。蜜月套房房間大小OK，庭院很美，發呆亭很棒，但泳池較不乾淨，且室內按摩浴缸也壞了。大廳小，餐廳小，VILLA 沒有客廳與餐廳，SPA的設備還好，技巧也普通，且按摩浴缸也是壞的。並非luxury villa，設備不夠精緻完整，比較像是豪華民宿。不過值得一提的是雖然非常非常偏僻，但旁邊是稻田，有許多鴨子，晚上和白天在蟲鳴鳥叫下入睡與醒來，真的與大自然融為一體。

6/10 Okay

ゆー

Disliked: Cleanliness, property conditions & facilities, room comfort
ウブドから遠い。ただのんびりするには快適。出かけたい場合はやめた方が良い
雨だった為か、床が浸水した。 ジャグジーも壊れてた。 虫もひどく今回楽しみにしていたので少しがっかりした。 ご飯は美味しかった。

10/10 Excellent

Ursula, Doetinchem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer prettig
Ons Hotel Jiwa Klusa Luxury Villa was onze eerste ervaring met Bali en het was een schot in de roos. Zeer mooi hotel met prima kamers en prettige bediening. Niets was de crew teveel, van advies over eten tot en met advies over te maken trips.Wij komen zeker terug op deze bestemming.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness