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Reviews of Hotel Murano Phang-Nga Bay

2.5 out of 5
Hotel Murano Phang-Nga Bay
7/14 Moo 1, Tambon Ko Panyi, Muang Phang-Nga, Phang Nga

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 2 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T DO IT!!
Well what is there to say apart from DON'T DO IT!! PROS Food we had whilst deciding what to do next was ok The old man next door who helped us to escape was an angel as NO way of getting out of this place, we waited over 20 mins and no traffic passed us apart from kids on bikes who seemed amused by our presence here, even he man at the bus terminal said 'you're going where? Why??' Then when we got back there 2 hours later said 'I did warn you it isn't somewhere you should be staying!' CONS Room was dirty, fridge was that filthy you had to force the door open, walls were filthy but apparently this is ok as it's only from the condensation and when I asked to move rooms the lady said they are all the same The air con blew in whatever smells were cooking in the kitchen next door so that would be pot luck as to what someone had ordered There is absolutely nothing in the town it was like a ghost town just needed the tumbleweed and the scene would have been complete The room had no windows and when we went in that much air freshener had been sprayed that we couldn't breath, needed to be classified as a confined space All in all don't waste your money on booking here, it cost us a fortune to get back to phuket island and a whole lot of travel on top of what we had already done. We missed out on seeing Panyee Village because of this hotel so not happy.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff at this place are abusively rude. One person who speaks no English (even though most guests are non-Thai) simply appeared angry all the time and did not address concerns. The owner, who was contacted mainly by phone, behaved as if she regarded her guests as a nuisance. My air conditioning was not working and I am extremely sensitive to heat and humidity -- which is why I paid for an air conditioned room. Late in the evening and with no other hotels close by, the owner suggested I leave if I was satisfied rather than solving the problem. The hotel mismanaged organizing tour arrangements (I had to redo them myself). The room itself is spotlessly clean but very basic for the price paid. There is a thin sliver of hand soap and no shampoo or other amenities. Breakfast is inedible: sliced cheap white bread with a communal tub of congealed margarine and spreads that cannot be described as jam given their artificial content. All in all, this establishment is a disgrace and Expedia should cease doing business with it.
Stayed 2 nights in Dec 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for taking private tours before the crowds
We stayed there for one night to visit the Bond island and Panyi village privately before the groups. The owner was very kind to organise us the private boat and make us private tours to the Monkey temple and the Cave temple. And over our expectations, she was our taxi driver to Donsak as we left to koh Phangan. When booking this hotel keep in mind that there is nothing in the walking distance so you can enjoy your evening just in your room.
Stayed 1 night in Dec 2018

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pang Nga is really beautiful, but avoid this hotel
We chose the hotel based on the reviews; 9 out of 17 reviewers awarded a 10/10 and the average was 8.4. There was only 1 negative review, but that mentioned an infestation of rats and that sounded unrealistic. When we arrived, the reception was unmanned. Not a good start, but in a smaller hotel that can happen as people have multiple roles. First we waited for a bit, then rang the bell. When nobody showed up, we waited some more and then called the numbers we could find. The second number we tried got answered and not much later somebody finally arrived. We were then told the room we booked wasn't available anymore. Apparently somebody else came and they gave them our room. There was only 1 other room available. That room did not have any windows, I don't like that, but for a single night, I can live with that. The real deal breaker however, was that, before entering, the room, the receptionist emptied a can of air freshener in the room. The smell was so strong, it could mask just about anything. Needless to say we didn't stay for the night to find out if the other negative review perhaps was accurate. Pang Nga is really beautiful and worth visiting, but avoid this hotel.
Stayed 1 night in Dec 2018

10/10 Excellent

Lionel, nsw Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the very best hotel in Phang-Nga Bay.
The very best Murano Hotel the staff are so natural and friendly so good to be around.Rooms were excellent quality furnishings and spotless great beds I cant recommend it enough.Food was amazing great pizza help yourself to brekky coffee great. Kanchana the hotel manager was amazing so friendly she made you feel right at home arranged a personal trip in a longtail boat out to the four islands including the James Bond Island.For Joy and myself we arrived on a scooter as Murano Hotel is in a very quite location and having scooter just made the stay that much better.We only intended to stay one night but was made so welcome we extended and will be back again next year for sure. Thank you Kanchana for a pleasant stay.O and thanks for the Apple???? Lionel & Joy Angel.
Stayed 1 night in Jul 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome management and great food!
The hotel manager was amazing. She took care of our James Bond island excursion. She drove us to Chalong Bay (rum distillery) and the airport. She also gave us fresh pineapples, watermelon, and mango. We became friends and went to a local bar for drinks also. I will never forget this experience and would definitely return. Thank you Kahn!
Stayed 2 nights in Mar 2018

10/10 Excellent

HARRIET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for national park
Had a great stay at hotel murano , amazing location and beautiful area - even drove us to our next hotel. If we're ever in the area will stay again.
Stayed 1 night in Jun 2017

10/10 Excellent

Kanokwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel service was exceptional. Beds and pillows are of superior quality. This hotel is located in the bay, so travellers should have a scooter or car to get to this hotel. Pizza is delicious and so is the coffee. Would stay here again. Easy access to boat pier to visit islands. Proprietor Nancy very helpful and trustworthy with recommendations for trips and tours in the area.

10/10 Excellent

Matthew, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN PHANGNGA!!!
Hotel Murano is simply excellent. The staff here are great so friendly and helpful. The hotel is modern and clean in a great location. I would recommend this hotel to anyone!
Response from Nancy on 17 Mar,2017
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was awesome place. Pizza was amazing. Met some fellow travelers which was awesome. My favorite was the staff they were really fun to hangout with. Made it an awesome experience!

8/10 Good

thomas

Liked: Staff & service
Stop pour phang nga bay 1nuit
Super pour dormir avant ou après la visite de phang nga bay: présence d'un ponton juste à côté. Après autour il n'y a pas grand chose niveau animation, c'est reposant par contre. Il y a un restaurant et de quoi acheter quelques bricoles. Accueil très sympathique en mode décontracté. Apparemment la responsable très gentille et qui parle anglais va partir vivre à Bangkok, cela risque de compliquer les choses car l'autre personne ne le parle pas. Lits, serviettes et sol propre. Malheureusement l'état général de la chambre est vieillissant, manque d'entretien: frigo, toiles d'araignée, tâches d'humidité... Petit déjeuner basique. Bilan: un peu cher au final en comparaison avec d'autres hôtels bien meilleurs et dans la même gamme de prix. Par contre super niveau situation. Une nuit ok mais pas plus. C'est dommage.
Stayed 1 night in Feb 2019

8/10 Good

serge, auterive

Liked: Cleanliness, staff & service, room comfort
Bon accueil près de la baie de Phnang gna
Gérante prévenant voulant arranger les clients. Très sympa.
Stayed 2 nights in Apr 2018

8/10 Good

MARYLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

EROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allez-y sans hésiter!
Idéal pour visiter la baie au petit matin! Logement propre et tout confort (bonne literie, climatisation, douche chaude..). Personnel adorable.
Stayed 1 night in Feb 2018

2/10 Terrible

Nathalie, Montréal, Québec, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Parfait, jusqu’à ce que.....
Excellent accueil, personnel gentil et dévoué quoique un peu familier, chambre très propre sans fenêtre et passablement vétuste. Facilité pour effectuer la visite de la baie, l’hotel réserve pour vous et l’embarcadère est situé juste en face, excellent emplacement. Jusque là, à ce prix, tout est parfait. Arrivé au soir, ,on réalise que l’hotel est infesté de rats et qu’ils se promènent dans les plafonds toute la nuit. Nous avons peu dormi et avons trouvé é la situation franchement inacceptable. Nous ne croyons pas que rats entrent dans les chambres mais nous n’avons pas apprécié . Nous avions réservé pour deux nuits, nous ne sommes restés qu’une seule. La propriétaire n’a pas parue surprise de la raison pour laquelle nous écourtions notre séjour. Comme elle savait le problème d’infestation par les rats, nous aurions apprécié être remboursés, ce qui ne nous a pas été offert. Je fais ce commentaire car, lorsque j’ai réservé cet hôtel, j’aurais apprécié être mise au courant de la situation.
Stayed 2 nights in Feb 2018

10/10 Excellent

Leonardo, Rome, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with low prices
The hotel was very comfortable and clean. The staff was also very friendly and helpful. They helped me to book a tour with a private boat and for transportation to the airport
Stayed 1 night in Sep 2017

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etape à Phang Nga - James Bond island
Etape entre Krabi et Phuket, très bonne idée. Super accueil, propose une excursion sur bateau privé sur les îles, à prix attractif, nous recommandons.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel très calme
Hotel correct, malgré l'absence de fenêtre dans la chambre rue très calme quasi déserte hors saison. Prévoir un livre pour vous occuper Gérant très sympa, aux petits soins avec ses clients, plateau de fruits offert avec une autre locataire service de taxi familial petit déjeuner minimum clim, wifi et serviettes correctes Bravo au capitaine qui a mené la barque d'une main de maître malgré la tempête lors de notre visite de James Bond Island!
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Très bon acceuil!
Un très bon accueil de Nancy. Elle est très serviable, accueillante et fait tout pour que le séjour se passe bien. Avons réservé l'excursion vers Phang Nga directement chez elle et c'était parfait! A recommander.

10/10 Excellent

Uli, Krölpa

Liked: Cleanliness, staff & service, room comfort
Top Hotel als Ausgangspunkt für Bootstouren,
Super Sauberes Hotel, sehr nettes Personal besonders Nancy kümmert sich sehr um das Wohl der Gäste. Würde sofort dort wieder Übernachten.
Response from Nancy on 17 Mar,2017
Vielen Dank,Wir freuen uns darauf,Sie im nachsten Mal auf Sie aufzupassen

6/10 Okay

Marc

Liked: Cleanliness
Hôtel très propre sans fenêtre
Rien à faire en dehors de balader en bateau dans la baie. Aucun resto sauf celui de l'hôtel et pas terrible. Les patrons sont très serviables.bonne Wifi

6/10 Okay

Simon Rex

Liked: Cleanliness, staff & service