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Tukan Hotel Playa del Carmen

3.5 star property
Resort with 2 outdoor swimming pools, steps from Quinta Avenida

Choose dates to view prices

Just steps from bustling Quinta Avenida, Tukan Hotel Playa del Carmen offers a serene escape with two outdoor pools and a garden. Guests start their day with breakfast at La Ceiba, relax on the sunny terrace, or enjoy drinks at the bar. Multilingual staff ensure a smooth stay.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pool
  • Pet-friendly
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
Mobile key entry
In-room safe
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
Mobile key entry
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe 2 Bedroom

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe 2 Bedroom

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
2 bedrooms
Cable channels
Mobile key entry
In-room safe
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room

In-room safe, blackout curtains, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
Mobile key entry
In-room safe
Daily housekeeping
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Deluxe Tukan Tower

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Tukan Tower

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
Mobile key entry
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

In-room safe, blackout curtains, free WiFi, bed sheets

Basic Room (En Edificio Exterior)

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Cable channels
In-room safe
Wardrobe
Mobile key entry
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪La Parrilla Playa - ‬1 min walk

About this property

Tukan Hotel Playa del Carmen

Resort near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), access to a nearby health club and smoke-free property
  • A porter/bellboy, wedding services and a 24-hour front desk
  • A front desk safe, multilingual staff and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 156 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 11 buildings
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has 2 outdoor pools.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Tukan Hotel Playa del Carmen?

There is free parking nearby.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Downtown Playa del Carmen, this resort is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playacar Beach are also within 15 minutes.

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Reviews

Tukan Hotel Playa del Carmen Reviews

6.8

7.2

Cleanliness

8.6

Location

7.0

Staff & service

7.8

Eco-friendliness

6.6

Property conditions & facilities
Rating 10 - Excellent. 209 out of 990 reviews
Rating 8 - Good. 293 out of 990 reviews
Rating 6 - Okay. 243 out of 990 reviews
Rating 4 - Poor. 113 out of 990 reviews
Rating 2 - Terrible. 132 out of 990 reviews

Reviews

10/10 Excellent

Irma Leticia

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025

6/10 Okay

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025

6/10 Okay

Satu

Liked: Cleanliness, staff & service
Good local, food was good.
Stayed 10 nights in Mar 2024

8/10 Good

rita

Amazing location

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025

4/10 Poor

Julio Antonio

The hotel is very well located, but buffet breakfast is very bad
Stayed 3 nights in Dec 2022

8/10 Good

Edgar

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

6/10 Okay

Martin

Disliked: Property conditions & facilities
Needs some updating too outdated it
Stayed 6 nights in Mar 2025

6/10 Okay

Martin

Close to the 5ta Avenue
Stayed 4 nights in Jan 2024

6/10 Okay

Leiby

Liked: Staff & service
Disliked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

4/10 Poor

Honor

Liked: Staff & service
Disliked: Property conditions & facilities
It’s very old and needs a complete upgrade
Stayed 1 night in Mar 2023

4/10 Poor

WILBERTH

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
Stayed 5 nights in Dec 2023

2/10 Terrible

jose

Liked: Staff & service
Disliked: Property conditions & facilities
A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment
Stayed 8 nights in Jul 2023

10/10 Excellent

Irma Leticia

Excelente servicio Recepción muy amable volveremos pronto ❤️
Stayed 1 night in Oct 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 5 nights in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno sencillo y variado. Suficiente y para todos los gustos.
Stayed 1 night in Oct 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025

10/10 Excellent

Luis Antonio Cano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo!!, personal, habitaciones
Stayed 2 nights in Oct 2025

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Sep 2025

8/10 Good

Gwen

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025

8/10 Good

Saúl

Liked: Cleanliness
Antencion excelentes
Stayed 2 nights in Sep 2025

8/10 Good

Any

Habitación limpia, comida bien, sin embargo no tuvimos agua dentro de la habitación y la solución no fue muy rápido. Mi hija se tuvo que bañar en baño fuera de la habitación, el cual o
Stayed 5 nights in Sep 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio, limpieza y la comida ESPECTACULAR.
Stayed 3 nights in Sep 2025

10/10 Excellent

Julio Cesar Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta volvemos otra vez
Stayed 5 nights in Sep 2025