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Reviews of Hilltop Hotel

3.5 out of 5
Hilltop Hotel
138 2 Moo 5, Phuket, Phuket Province

Reviews

6.8
Rating 10 - Excellent. 4 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 8 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

4.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

George, Montana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were promised airport transportation. After almost an hour of waiting we had to find our own taxi. Room had a pool, but there were so many dead bugs floating in it. Room smelled of mildew. Bed also had dead bugs in it. We canceled the rest of our stay. There are much better options in Phuket. Avoid at all costs.
Stayed 1 night in Feb 2020
Response from hilltop on 5 Feb,2020
Dear Sirs, we are apologize with the incident, We will improve what you have comment.

6/10 Okay

Sgcanada, Canada

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel almost completely empty. I offered to upgrade to a same size room but with view. Gave me standard upgrade price. Offered to stay an extra day at a reduced upgrade price. No way i was told. So i ask you this, If your hotel is empty and you can gain an extra night some extra upgrade money isnt that a smarter business choice. Not very smart managment! Breakfest offered an omlet but no optikns to put anything in it just an egg omlet! Great location, with stunning views. Could be a high end place with the right management
Stayed 2 nights in Dec 2019
Response from Sandy on 5 Jan,2020
Dear Sirs, Thank you for your review with expedia , for a good view and great location, Best regards

10/10 Excellent

LETICIA, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite
It was nice and quiet, free shuttle bus to local areas
Stayed 2 nights in Feb 2019
Response from Sandy on 28 Feb,2019
Greetings from Hilltop by the Lantern Group, Thank you for your comment for free shuttle service. We hope you had a pleasant trip back home. On behalf of the Management and entire staff, we would like to thank you for your visit recently and hopefully, you had both comfortable and enjoyable stay with us. We look forward to welcoming you back to our resort in the near future.

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2019
Response from sandy on 3 Apr,2019
Dear Sirs, Thank you for your review with expedia.

4/10 Poor

Keven

Disliked: Cleanliness, staff & service, property conditions & facilities
Left Early
Lots of construction going on ... steps every where , you stepped down into the lobby . You have to take a taxi every where.. poor location. The pool was un swimmable due to filth .. I would not recommend this hotel. The power went out .. no A/c
Stayed 3 nights in Jan 2019
Response from Hilltop Hotel on 31 Jan,2019
Apologize for the inconvenience. The hotel will improve a better

6/10 Okay

Qian, China

Travelled with partner
Liked: Cleanliness, staff & service
It was a good property to stay and very well priced. The staff is friendly and helpful but they have problem in understanding English and sometimes it gets too tiring to make them understand what you want.
Stayed 4 nights in Jan 2019
Response from Hill Top Hotel on 16 Jan,2019
Thank You for Review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hilltop Staff on 6 Jan,2019
Dear Sirs, Thank you for your review. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Jenny

Liked: Staff & service
Average
Room had leaves inside and seemed like it has not been used for a while. But staff was super friendly and helpful.
Stayed 1 night in Jul 2018

10/10 Excellent

Constantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise hotel
Wonderful hotel situated on top of the hill (how the hotel name suggest). Beautiful view to the island from terrace an room. You can enjoy the nature here. The sunrises are amazing here. The hotel is far from restaurants, beaches and markets. You can get to nearest 7/11 by walking 15 min, for anything else you need transportation. The hotel do offer transportation including scooter rent, however on double or more prices. We enjoyed our stay here especially for the price we found. The room (junior suite) was big including fully equipped kitchen, noisy fridge, nice bathroom and 3 air conditions. However we did have some conflicts on booking, but in the end was resolved fine.

10/10 Excellent

paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for $$$
Awesome price little bit far away but we scootered around noone knows where it is and address and pH are wrong just ask for gems gallery its behind it and everyone knows gems

4/10 Poor

Todd, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Deceiving pics
Pics of the hotel are deceiving. The mountain view is basically a wall of diet in front of your window. There are hundreds of steps to navigate both up and down to get to any room. Room wasn't super clean when we checked in. They did come and clean for us. Food was terrible.

8/10 Good

Lisa, Birmingham , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and amazing view
Lovely staff Food was excellent

6/10 Okay

Manon, Le Mans

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Le personnel est très accueillant, souriant et dispo. En revanche la piscine n'était pas très propre, le ménage dans les chambres laisse à désirer, les draps ne sont pas propre (tâches), le sol pas nettoyer durant notre séjour. Assez reculé des activités à faire en Thaïlande.
Stayed 9 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great view but nothing special just very very basic
Stayed 2 nights in Feb 2019
Response from Sandy on 28 Feb,2019
Greetings from Hilltop by the Lantern Group, Thank you for your comment. We hope you had a pleasant trip back home. On behalf of the Management and entire staff, we would like to thank you for your visit recently and hopefully, you had both comfortable and enjoyable stay with us. We look forward to welcoming you back to our resort in the near future.

2/10 Terrible

Asdre

Disliked: Cleanliness, property conditions & facilities, room comfort
Besvikna ungdomar på deras smekmånad...
Utifrån det era bilder samt förklaringar så visade det sig att det inte stämde överens överhuvudtaget. Blev riktigt besvikna och vi checkade ut sekunden efter! Samt att ni visade 4 stjärnor medan dem på hotellet sa 3 stjärnor.
Stayed 6 nights in Jan 2019
Response from Hilltop Hotel on 31 Jan,2019
Apologize for the inconvenience. The hotel will improve a better

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel maravilhoso, longe da praia
Transporte até a praia ou aeroporto 30 km 700,00 BATH, extremamente caro. Mercado próximo, não aberto a noite, transporte caro. Lamentavel ter morcego escondido no quarto e microformigas ardedeiras continuamente.
Stayed 24 nights in Jun 2017

6/10 Okay

Stephanie

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hôtel très joli si il était entretenu
Nous avions réservé une suite junior de 90m2. On s'est retrouvé dans une chambre, certe avec un SPA mais SALE. Les rideaux troués, le mobilier abîmé, le ménage fait à la va vite... Nous avons demandé un changement, nous avons eu une chambre (pas la suite) bien plus propre, bien agencée, très correcte. Petit dejeuner Buffet bien. Hôtel très joli si il était entretenu. Pas possible d'utiliser la piscine, SALE. Salle de sport, appareils vétustes et climatisation en panne. Loin de tout. Un gros point positif, la vue.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Ikke det beste hotellet. Problemer med insekter og plassering. Fin utsikt er det eneste positive

6/10 Okay

Teddy

Liked: Staff & service, room comfort
위치는 보시는대로 떨어져있지만 미리 보고 가는거고, 벌레들이 문제네요
전체적으로 다 좋고 서비스와 친절도 다 좋지만 벌레들이 문제입니다. 마음 놓고 문을 열어 놓을 수도 없을 정도로 나비 잔벌레 벌 등이 많고 제 방만 그런지는 모르겠지만 101호 주방 환풍구를 켜지를 못합니다. 쥐가 안에서 집을 지었는지 밥마다 벽 긁는 소리가 나고 환풍기를 켜면 쥐똥과 환풍기 재질 나무 톱밥 들이 쏟아져 나와서 켜지를 못합니다. 그래서 요리를 하고 환기를 위해 베란다 문을 어쩔 수 없이 열면 벌레 들이 들어오구요. 청결 상태와 다른 건 다 괜찮습니다. 뷰도 좋고 서비스에 음식에 다 좋습니다. 다만 산에 근접하다 보니 벌레가 문제입니다. 개인적으로는 쥐도 음식을 밖에 내놓으면 와서 가져갈 정도로 짜증났꾸요. 다른 건 아주 좋습니다. 와이파이도 여러개에다가 빠르구요.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
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