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Reviews of Atlantis Casino Resort Spa

4 out of 5
Atlantis Casino Resort Spa
3800 S Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 2105 out of 3398 reviews" "
Rating 8 - Good. 735 out of 3398 reviews" "
Rating 6 - Okay. 261 out of 3398 reviews" "
Rating 4 - Poor. 139 out of 3398 reviews" "
Rating 2 - Terrible. 158 out of 3398 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

nicholas

Travelled with family
Liked: Staff & service, property conditions & facilities
Parking lot is convenient. Room on the 10th floor felt outdated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place!
Stayed 2 nights in Apr 2024

6/10 Okay

Marygrace

Travelled with family
Our family enjoyed Atlantis being next to the Convention Center Volleyball Tournament, for easy parking, delicious meals with reasonable prices, but unfortunately on our last day, the next door rooms are smoking marijuana and horribly lingered to our room. It was awful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Staff was very courteous. Restaurant choices were pretty good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had one night due to a flight cancellation but we loved it and will definitely go back.
Stayed 1 night in Mar 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House skeper is so friendly and the property is beautiful
Stayed 3 nights in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a volleyball tournament and I like how convenient it was to the convention. The room was very clean and tidy but I especially loved the double sink bathroom. Major time saver for my family and I. Staff was very friendly as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Casey, Cody

Business traveller
Liked: Staff & service, property conditions & facilities
Great staff. Surrounding area a bit sketchy but not horrible.
Stayed 4 nights in Jan 2024
Response from Tom on 29 Apr,2024
Casey, Thank you for the comments regarding the staff. We're glad you enjoyed your stay.

10/10 Excellent

Nelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Tom on 29 Apr,2024
We're so pleased that you enjoyed your stay!

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Appreciate great service at front desk, they made very easy fast check in and accommodated all our requests! Dining there is outstanding!!!! Will be back in summer for sure ! Room was clean , very comfortable beds ! Thank you ! We had a fantastic weekend!
Stayed 2 nights in Apr 2024
Response from Tom on 29 Apr,2024
What wonderful comments! Thank you, Tatiana! We look forward to seeing you this summer.

10/10 Excellent

Samin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place.
Stayed 1 night in Apr 2024
Response from Tom on 29 Apr,2024
Thank you, Samin!

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and new rooms are nice.
Stayed 1 night in Apr 2024
Response from Tom on 29 Apr,2024
Thank you for your nice comments, Erica. We look forward to seeing you again!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
We love the Atlantis, we wouldn’t stay anywhere else in Reno, unless there was no room there.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anh

Stayed 3 nights in Apr 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great!
Stayed 4 nights in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had considered going offsite for dinner and instead ended up eating at the Steak House; it was a gem! Amazing staff with phenomenal food quality and options! Very nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and I felt extremely safe coming onto and leaving the property. I will definitely be staying here again during my next visit to Reno.
Stayed 1 night in Apr 2024

6/10 Okay

Guylaine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice decor
Stayed 3 nights in Apr 2024

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel is beautiful and very good service, thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Veryl, Quincy

Travelled with family
Liked: Amenities
Toucan Charlie’s was the best seafood buffet I have ever had!
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Marguerite

Stayed 2 nights in Apr 2024

8/10 Good

Donna Kay Von

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Yurgis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
1) Despite of paying extra "resort fee" on top of the hotel rate, sauna was NOT included! You have to pay additional "daily pass" which I find outrageous. 2) Lobby smells so much (due to smoking) that gave immediate headache to my kids. 3) Poor dinning choices, we had to walk to nearby Olive Garden restaurant.
Stayed 1 night in Apr 2024

6/10 Okay

Ezgi

Liked: Staff & service
Disliked: Property conditions & facilities
We were extremely disturbed by how much cigarette smoke was everywhere!!
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite place to stay in Reno!
Stayed 1 night in Apr 2024
Response from Tom on 18 Apr,2024
Thanks, Chris! We're glad that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Sherri

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking. The smoke filtered into the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Roberto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2024
Response from Tom on 18 Apr,2024
Thank you, Roberto. We're glad that you enjoyed your stay!

8/10 Good

Lorne, Kamloops

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tom on 18 Apr,2024
Thank you, Lorne. We're glad that you enjoyed your visit.

10/10 Excellent

Jerlynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort especially if you have an event at the Reno Sparks Convention Center. There’s a skybridge connected to it.
Stayed 3 nights in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Had a great massage; spa was great; room Was nice; had one bad experience when I ordered a sandwich over the phone from the Manhattan deli. I requested a patty melt, I know I said that but when I got downstairs to pick it up, the guy told me that I had ordered a Manhattan melt and refused to change it for me. It was my 75th birthday and I wanted a patty melt for my birthday but that’s not what I got! Very disappointing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t go to the casino but my room was clean comfy and I had my breakfast in my room. It was all yummy and I was happy with everything.
Stayed 1 night in Apr 2024

8/10 Good

Raghunath

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and had nice rooms but felt underwhelmed given the price
Stayed 2 nights in Apr 2024

10/10 Excellent

Zelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Location was great. Staff was friendly. Only complaint was the pillows.
Stayed 1 night in Apr 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 1 night in Apr 2024
Response from Tom on 18 Apr,2024
That's wonderful, Guadalupe! We're pleased that you enjoyed your stay!

10/10 Excellent

Mary Ann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful very friendly
Stayed 1 night in Apr 2024

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean and the dining was outstanding. Was a little disappointed in the spa facilities. They were small and over crowded. However the massage was wonderful.
Stayed 1 night in Apr 2024

10/10 Excellent

Nic

Stayed 1 night in Mar 2024

8/10 Good

Zeki

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 3 nights in Apr 2024

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, Good room
Stayed 1 night in Mar 2024

6/10 Okay

raman

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Miquel

Travelled with partner
Liked: Cleanliness
Currently upgrading the rooms and hallways
Stayed 1 night in Apr 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds are very uncomfortable
Stayed 2 nights in Apr 2024
Response from Tom on 8 Apr,2024
Jeremy, We're sorry to hear that your bed was uncomfortable, but we thank you for your comment. Perhaps if we knew the room number we could look into that matter. Again, we thank you.

10/10 Excellent

Ray

Stayed 1 night in Apr 2024
Response from Tom on 29 Apr,2024
Thank you, Ray!

10/10 Excellent

Sayan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Mar 2024
Response from Tom on 29 Apr,2024
Thank you, Sayan, we're glad that you enjoyed your stay!